I have a iPhone and the app hardly works. I have the face recognition and nine times out of ten it has me put in my password instead because I need to set up for my face in my settings per the message. So I go to settings and see that it’s not clicked to be used. I select to use the option and log out and go back in later in the day and the same thing happens again. Also it’s super annoying that every time I log in it wants to give me tutorial of the app as well. My husband has a Samsung and he has zero issues.
The latest update GSB made keeps logging both mine and my wife’s accounts out after only a few minutes. Then upon attempting to log in again, it says our credentials are wrong. I’ve reached out to tech support and they reset both our mobile accounts, but the same issue started happening a few days later.
I’ve been using GSBs app for a few years now, and have had a consistently positive experience. I love the check deposit feature and the ease by which I can move my money around right on my phone. In a life full of complicated technology, this is one of the easier things. Thanks GSB.
I like the way they handle business and transactions. Never ever worry about overdrafts with their business model you know if you are going to overdraw and have until 5 pm to put cash into your account or do what I did and attach it to a savings account.
This app has been unable to read checks from Coast Line Credit Union for at least 3 years. I receive regular disbursements from this credit Union and always have to deposit via bank branch because both the App and ATM are unable to read the account information at the bottom of the check. I do not have this issue depositing these checks to my other institutions, please fix this issue.
I like the convenience, but I would like for the bill pay function to be more user friendly with the app. I would like to be able to edit payee information within the app, as well as set up recurring payments without having to log in from our laptop or other computers.
This app is very user friendly. Any time we receive an update there is a three step swipe tutorial and that is fantastic for Learning to use new features or just finding out they exist. :) great job team!! Keep it up!
I set up my account and requested to use facial ID to log in. App continuously asks for password. I don’t understand the point of selecting Face ID when password is always required. Password is less secure but the app continuously forces a password requirement. Extremely frustrating.
Does what it should. Touch ID means no password to type when logging in. Mobile deposit means hardly ever going into a branch. Account info is easy to get and drill down. It makes my life a little easier.
They gave access to my online banking to random customers
During the last update people that tried to login to their online banking were instead given access to my account. These people were given complete access to my online banking Sunday morning. The bank received multiple calls informing them of the issue. Monday I was contacted by another business to tell me what had happened and sent me screenshots of my bank account details. I called the bank to ask what was happening and no one was able to take my call for 4 hours. I told them my account was compromised by their app and they needed to talk to me immediately. When I was able to talk to a manager they said they were unaware of the issue. When I told them another person had sent me screenshots of my bank account their response was "oh you have proof". I was then contacted by another representative that told me they had been meaning to contact me but had been in meetings.
As soon as I open the application and it gets past the initial loading screen to the login info screen, it freezes and does not let me type to sign in or press anything whatsoever. Normally the app works great and I love how convenient it is, but this is the opposite.. 😔
Everytime I close the app I have to receive another authentication code and once I log in I can t do anything such as deposit a check or click on an account it just logs me right out. It keeps saying my session has run out and I’m only on it for seconds at a time.i haven’t been able to do anything with the app lately.
Start banking wherever you are with GSB Mobile By Gorham Savings Bank for iPhone! Available to all Gorham Savings Bank online banking customers GSB Mobile By Gorham Savings Bank allows you to check balances, make transfers, pay bills, and find locations. Need to find a Branch or ATM closest to you? With Find Near Me, GSB Mobile By Gorham Savings Bank will discover your location and provide you with addresses and phone numbers on the fly. Available features include: Accounts - Check your latest account balance and search recent transactions by date, amount, or check number. Transfers - Easily transfer cash between your accounts. Pay Bills -Easily pay bills anytime on the fly. Deposits -Schedule one time payments Locations - Find nearby Branches and ATMs using the iPhone's built-in GPS. Additionally, you can search by zip code or address. All features may not be available in the tablet application.