I have yet to have a problem that my bank couldn’t help me with. I especially like the job the Fraud Department does because in this advanced world of technology, Gulf Winds Fraud Department always steps up. They have returned stolen money to me from scammers whom I would have never suspected. It is even difficult buying Christmas gifts for my friends and family without being scammed. When I, myself, do not realize I have been scammed, they do. And I am so appreciative! From the reps in the building to the reps answering the phone, my hat is off to every one of you. I have worked several years for a Long Distance company. I worked in Customer Service, Fraud Department, Customer Retention, Sales and Technical Support. I pretty much know what to expect. Great Training to your company. I know a well seasoned agent when I hear one. Take a bow, all of you! I am one very satisfied customer! Carolyn Brown
I love the GWCU online banking app! I have an account at another financial institution where I am just a customer. Ho hum. At Gulf Winds, I am a MEMBER! GW’s OB provides instant information! When I make a transfer, I love that my financial decisions can be seen immediately. I don’t have time to keep revisiting my accounts online to be certain my accounts are current! At the other bank, it takes two or three days to see a credit card payment or a transfer! The immediate, accurate depiction of every banking move I make online at Gulf Winds is so comforting and saves me so much time! Thank you GWFCU for easy to read-at-a-glance, accurate, immediate access to my financial data through the app! I love my Gulf Winds Federal Credit Union! 20+ years I have experienced nothing but amazing professionalism! Keep up the great service and the meeting of the needs of your MEMBERS!!!
If I could sum this app into three words those words would be: CONVENIENT, FAST, and ACCURATE. It's convenient if you have multiple accounts, need to transfer funds, or even deposit checks. The app is FAST. If you need to pay a bill, or check the status of a transaction, the app rarely freezes up on you. It's VERY ACCURATE. If you have a question, Gulf Winds will always answer it through the message center, which is secured by the way. The app is simple, clean, and straight to the point. I have been a member for several years now and I must say I LOVE this app. Thank you Gulf Winds for all that you do for your customers!
I've been a member of GWFCU for years and in my opinion they can't be beat! They have all the bases covered. They've kept up with technology. Their employees are knowledgeable, thorough, courteous and warm. If one of them is having a bad day, you will never know it! I think it's great that GW does surveys often. It's keeps them sharp and in tune to what their customers need. If something isn't quite right, they make it right eventually and most times very quickly. Their app is the only way to go! All of my banking info and needs are literally in the palm of my hand. Super!
The app allows me to deposit checks without having to go to the bank. Even though Gulf Winds has a lot of convenient branches, they are still a drive away. With the Gulf Winds app I can deposit checks securely and easily without leaving home. Since I deal with scads of checks this feature is an incredible luxury. I've never had any check not clear immediately, which saves me time and headaches. For my purposes this is a great app for, and from, a great Credit Union.
This app is great for doing all of your banking including making payments, transfers and checking your balances. The only issue is that if you leave the app and go to a different app, the screen occasionally will be open to the place you left off when you go back to the app. This could be and issue if someone found your phone. Other than that, it works great. Gulf Winds is a wonderful and friendly credit union. I'd bank there even if they didn't have an app. It's not all about electronics and apps. Relationships with the friendly employees of Gulf Winds means even more!
I have been a member with Gulf Winds since 1996. I have always received the best customer service whether it was in person at the Monsanto Credit Union located at the plant in Cantoment, and other locations or by phone. The customer service representatives on the phone have provided excellent service and go above and beyond when there is an issue, if they aren’t able to help, they will get you to the right person.
Almost two years ago, I switched to Gulf Winds from another local credit union and couldn't be happier! The mobile app is convenient for me as I am a busy mom who also goes to school full time. I love that I can see all of my Gulf Winds accounts when I sign on and I don't have to login in separately to each account. Anytime I have a question, I am answered right away through the secure message center. I love love Gulf Winds and their mobile banking app!
This app has saved me so much time and hassle. I can check my balance, shift money between accounts, and even connect external bank accounts from outside banks to it for an easy way to send money to people without having to go withdrawal it from an ATM ( or get cash back with purchases) to give to them. I’d rate it a higher than a 5 if I could.
I have been a member of Gulf Winds Federal Credit Union for several years, but have only needed to visit the branch a handful of times thanks to the convenience of the app. It allows you to stay updated on the transaction balance of multiple accounts, transfer funds, and even deposit checks directly into your account from your mobile device. Best of all, it's easy to use! Thanks Gulf Winds!
Being a regular user of online banking using my phone, I am so pleased with this app! It is very practical and multifaceted. I have made deposits using the camera on my phone, made a stop payment for a lost check, transferred funds, and found answers to my questions. I highly recommend this app!!!
App is easy to navigate. I can switch easily between our checking, savings, and credit card to see any balance/activity. I also use it constantly to use the bill pay feature which has been a life saver, especially when I was out of town unexpectedly for a month. Been a member for 10+ years and haven't been disappointed.
I like the updates to the online app. It a lot more customer friendly. The staff is so professional. If it’s on the phone or in person. They are pleasant even if not what you want to here. I like that cause it does not make you feel like a loser. Just the way the handle the situation makes think about how to improve.
For it to be 2023, this app is very outdated with keeping up in real time. I’ve worked at a previous CU who was still old school in a lot of ways but even their app stayed up to date in real time with transactions, drafts, or automatic bills coming out of your account. It will take sometimes up to a week before I see a bill that I know has been paid, post to my account. So if you bank here or use this app, definitely keep a separate log of transactions so you accurately know your balance. Not worth it imo when other CU’s can take that hassle away for you.
The app is so outdated and it is always different sign on pages when logging in. Has to be either manual log in or Face ID, it’s never consistent. The features and functionality are not up to date or user friendly. Depositing checks are a pain 90% of the time. I have other financial instructions, like Navy Federal, that have mobile apps and online services that are more self service and up to date with the time, even showing my credit score and helping me plan for credit improvements. Gulf winds online service and app is way behind the times.
This app is so easy Newbies can use it with no problem. Great for Snowbirds. Or for someone like me that was very happy with this bank so in 8 years I’ve lived out of Florida I’ve never changed it. ( I might also believe I will get to live there again. Lol) The bank is great to deal with. And the App makes it even easier.
This app constantly docks my information. Every time i try to log in, it requests I set up Touch ID. I have previously had it set up, but I’ve constantly had to change my password because it never allows me access after I try to set up Touch ID. It’s been so bad trying to access my account and my information that I am changing banks. I am tired of this and I am tired of having problems that cause me to be advised over the phone to come in to resolve it. I don’t live in Tallahassee anymore. Clearly this bank isn’t meant to assist you as well as it could if you’re local. I’m genuinely done.
Like the app much better since one can now see the statement balance while selecting amount to pay on the credit card payment portion. For a long time the balance amount wasn't visible when trying to make a credit card payment. It was fixed some time ago now, but still made the app a lot easier to use.
I've been using this app for a while now and haven't had an issue yet. The mobile check deposit is by far the easiest and most convenient function to use. Who has time these days to run over to the bank to deposit a check when you can do it instantly through the app?
App is pretty easy to utilize and I’ve had no problems. The only thing I wish there was was a way to pause my debit card or cancel it, whether for lost or stolen reasons, because other banking apps can do it and it’s really convenient, though that’s something gulf winds is lacking.
I love all the features available on the GWFCU app. The app is very convenient and very easy to use. I would like to see push notifications added for every time a transaction occurs on o e of your cards. I also would like to see the freeze card option added as well. That would be the icing on the cake for an already great app.
This is an easy app to use. I love it!!! I have banked with Gulf Winds for many years and I have been pleased with the service I have received. Everyone has always been so helpful and friendly. This app doesn't replace the personal contact from the employees but it is so user friendly and has made things easy for me. Once again I love this app!! Thank you Gulf Winds!!!!
This makes life so much easier when checking my account balance and making mobile deposits! I love that feature and use it often. Having an instant view of my account status allows me to make better decisions with my finances.
The app is very sleekly designed and is easy to use. It has great functionality, and I especially like the mobile design. I do wish, however, that we do not have to write "For Mobile Deposit Only." Unless I'm missing something, I don't see that listed on any instruction. Sometimes the app has trouble recognizing the authorization regardless if its correct. That would be my only suggestion.
This app is easy to navigate and includes pretty much every a available service you would want, all at the convenience your electronic device. I really enjoy being able to check my account balances and move money anytime I need. Thanks Gulf Winds!
The app made banking through Gulf Winds more convenient. The consolidation of the personal checking and savings account info with the credit card info has been a great enhancement. The one issue that I have experienced negatively, is the inconsistency of the mobile check deposit. Once that issue is resolved then the app will be at the level of large institutional banks. All in all, good app!
I was sadly disappointed with the app when I first started my account with gulf winds. But the New updated version is much nicer and easier to navigate. Thank y’all for the improvements.. I would like it if transactions cleared over the weekend.
I like the app, I would have a lot of trouble signing in but with the app I don’t have to worry with that. I also like that it takes me to the actual site to see everything as if I was logging in on the web unlike some bank apps
Love this app it makes keeping up with my banking so much easier and honestly it's a lifesaver. So much easier than trying to open a browser and trying to log in that way. I use this multiple times a day and don't know what I would do without it.
I’ve been banking with them since 78 course they’ve changed hands, but I’ve never had a problem never had an issue. You guys have always been there for me. I will continue banking with you guys and thanks for taking care of me.
I only have two complaints..using the mobile app to deposit takes forever to get ur money into ur account, and sometimes my balance goes up then the next day all of ur transactions come out and I have overdrawn my account..other than that I absolutely love my mobile app...soooo convenient! Easy to communicate thru email also..super user friendly!!
I use this app all the time and I love it, I'm so glad you got the check deposit fixed, I was having a really hard time with it but now it works like a breeze. Being able to do banking on line makes it easy for me because I'm in a wheelchair and it's hard to get to the bank.
I've been using this for the past year and it's so easy to just use my thumb print to open up my accounts. Transferring money from accounts as well as other functions are pretty simple and only takes a few seconds. Great app for customers!
I like that the app is not overly busy; it does not have a plethora of functions that you would end up not using but rather has everything you would realistically need on a regular basis. I mainly use it to check my balance, deposit checks, and transfer money from my checking to savings.
This app makes my banking extremely easy! I have moved 12 hours away from this bank, and I have absolutely no difficulty in paying bills, depositing checks, getting information, etc. I love using it!
App often does not log-in forcing user to turn off their phone and then turn it back on to try a second time. I’ve watched this app try for 20+ minutes sit and spin without timing out. It’s frustrating at times. However when it does log-in correctly, everything you need is at your fingertips.
Using the gulf winds app makes banking so much nicer and it is soooo easy! I love being able to deposit checks using mobile app...no more car trips. I also like option of transferring to other acts and paying bills via the app. Convenience and efficiency, gulf winds has proven to be a good fit for me!
This is one of the best banking apps I’ve ever used. It’s well thought out, main features are easy to find, interface is clean and smooth. App reflects the same level of customer service I’ve always seen with Gulf Winds. Thanks!
This App is SO easy to set up and use. You are able to do all the same things as logging in on the full website. Love the way it is organized and how easy it is to navigate. Recommend setting it up immediately!
The app is very convenient and easy to use. The mobile check deposit option is not too friendly, though. It rarely recognizes the endorsement on the check. I usually have to try several times until the app will recognize the check and compete the transaction.
Gulf Winds make it easy to do banking with the mobile app. It saves me time and helps me keep track of my spending ! I can even take picture of my check and not have to rush to the bank. Awesome way to do banking. I am a happy client !
This app is excellent. I've had multiple banking applications in the past, and this one has proven to be the most user friendly. The user interface is clean and simple in comparison to other banking components. I give this app a five star rating for ease of use and stunning simplicity.
Love this bank so far switched from navy to them my only qualm is the app is bland an not nearly as innovative as navy app an the color scheme is just boring. But awesome bank and some people don’t understand or have the full knowledge on certain parts of there job but overall like it.
It’s a pretty nice app. Needs a few more updates to make it better but seems to work pretty good every day for me so I really can’t complain much. Gulfwinds is a good solid credit union. I just wish I could deposit cash and checks into their ATMs like years ago but now they will not allow that and that is a bad thing for me.
I am writing to congratulate you on your app. I use it to keep track of some very important information! My app pays for my apartment building automatically as as well as my truck payment. I also like the facial ID. Thank you very much!! Douglas B. Long
One of the best apps! Straightforward and user friendly which makes navigation simple. My eye easily tracks to the information I am looking for which helps me have a clear understanding of each task I perform. Great job Gulf Winds!
Need to be able to pay bills from any account...I have weekly transfers setup automatically to different accounts. I need to use bill pay from each account instead of having to transfer back to my checking account to pay a bill.
Great app. Very streamlined and provides me with all that I need for my mobile banking experience. Allows for balance checks and easy balance transfers between accounts. Great way to keep information at my fingertips.
This app has given me a much clearer picture of my expenses and expenditures. I love so much about it. Including looking at my monthly subscriptions. And that They can help with cancellations, costs etc. they offer so much. Highly recommend.
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