This app is soooooo helpful! Not only do you see all the stylists- but it allows you to search thru dates and find a time that works for you- I also have a hesitation problem soo talking on the phone isn’t the easiest for me so this allows me to make one peacefully and I also work all day long so this allows me to make an appt without having to leave my desk to make a call- and hair cuttery on chapel hill has excellent service and a comfortable atmosphere I definitely recommend them for your hair ✌🏻🩷

4 months ago, Stungtoomuch

Zero to Hero

I have nothing but terrific things to say about Nadia. When I walked in the door, I was a mess. As women get older, unfortunately, time starts taking instead of gives . And what time takes from us, we really wish we could have back. Hair loss is a sick joke. Nevertheless, when I left her chair, I felt a whole lot better… I won’t have anyone cut my hair but her.

3 months ago, JazzGal 24

Great service but my current hairstylists adds hidden charges

I’m switching hairstylists as current stylist adds services that I don’t need. I get the color package which includes a classic blowout. However, I noticed on my receipt that I was charged for a deluxe blowout which is for coarse or curly hair (I have thin straight hair, shoulder length). I usually don’t ask for my receipt so that’s my fault but I’m going to switch hairstylists and see how it goes. Moral of the story is make sure to check your receipt as not all hairstylists will ask before adding unneeded services.

2 years ago, Jaesparkle

Ehhhh App

This app used to be better, but within the past few months has gone downhill. I can only have 1 person as the account. My son’s hair needs to get cut quicker than mine so his name is the account person. If I need my hair cut, I have to use his name and luckily my stylist sees an adult haircut added and knows it’s me. The opening screen also is just stuck on North America and the make an appointment button does not work on that screen. The options and back arrows aren’t always on a clickable part of my screen. I usually get frustrated and have to quit the app and start again.

1 week ago, 🌻Summer Child🌻

Good App

The app is super easy to understand and it’s so easy to book an appointment right from my phone. As someone with crippling anxiety, being to cut out the phone call to an establishment makes so much of a difference. It also adds the appt time and place right to my calendar so I don’t miss it. Very happy customer :).

6 months ago, Kmichellevsop

Great Experience

With having all natural a lot curly hair it is hard to find a hair salon that would do my hair. I was able to find this hair salon that not only took on as a client but made my hair healthy and looking great. Thank you Shana for everything 🫶🏾 Book her!!! 💙

2 years ago, kattayF

Don’t bother downloading! Find other services!

Scheduling an appointment is hit or miss…you may have an appointment or you may not! I have made appointments for myself and children…only one time was I able to change names…I have made several appointments over the last couple of years and the app either doesn’t work at all or you receive a confirmation email saying you have your appointment only to show up and the shop has to record of your appointment! Save yourself the trouble and find another salon!!

10 months ago, ThatNicknameIsTaken.TryAnother

App fails after update-no appts visible

After the last update my appts are no longer visible. The screen glitches out. Also, the app keeps signing me out. Before the update it would use Face ID on my iPhone. I can no longer see my currently booked appts and I can no longer make appts. Please fix this glitch! The button outlines are there but no words. If I click where I KNOW the button is to view my appts I am taken to a white screen with a few of the words normally in the background but nothing else.

4 months ago, Oyveyious

Update broke the app

When the app updated it logged me out of the account. The app wouldn’t allow me to log in, even after a password reset. I did not unsuccessfully try to log in three times either. And what’s the point of locking someone out of their Hair Cuttery account after three attempts? Nothing in your app is that important. So after that didn’t work I created a new account. Made all my selections to book the appointment then the app said can’t book.

3 years ago, Dazz913

Easy way to book hair appt

This app makes it so easy to find a salon, schedule an appointment and find information about different services and products for my hair!

9 months ago, rosanne99

Meldy

I have been going to Meldy for many years. She always does a beautiful job and is able to give me suggestions if I want to try something new. I also enjoy her company.

1 year ago, 0rangepace

Updates

The app has improved tremendously with the recent updates! Much better interface.

4 months ago, SoMDDani

Booking an appointment

I like being able to schedule an appointment but it would be helpful to be able to schedule by day vs just by stylist so you dont have to click on each stylist to see openings.

8 months ago, Daddyrule5

Most Enjoyable Cut

II used to hate having my hair cut now I actually look forward to the next time i can show up and spend time with the Great men and women at the Berlin Haircuttery.

1 year ago, TonyGinFL

Poor User Experience in iOS

This app does not render well on iPhone 12 under iOS 15 versions. Navigation is over blown in the top margin behind the time/status notch. Previous versions of this app allowed for multiple family member profiles -those are now gone. Apps should bet better, not worse over time.

1 year ago, Redblacktrev

Need a “today’s stylists” feature

App is pretty good. Would get 5 stars if instead of guessing which stylists are available during the current day it actually allowed you to select the day/time first and then select from who’s available.

10 months ago, Joebacca121

Completely useless

Constant error message saying there is an “invalid therapist id” and I cannot update my profile and schedule an appointment. Even after sharing location, it defaults to showing salons in Virginia when I’m in PA, and the app doesn’t scale properly for my iPhone 13 Pro Max screen. Just overall a terrible, terrible app. Don’t know how it has 5 stars right now.

1 year ago, GookinWheeler

They work with you to get a hair color, though it doesn’t always work

I keep trying to get one that’s true blonde (not ash) and end up turning reddish even tho we try different things. I like the red now! Lol

3 months ago, MagMarie24

New App Issues?

What's up with the new app update? The new app looks great, but when I pull up a date, it doesn't load times so I can never complete a booking via the app. And there's no additional update to fix this bug. Ugh. The old app looked a bit dated but worked fine. Kinda wish I could revert.

3 months ago, heatherazz

love the stylists but this app is a nightmare

Since the new version of this app was release, I can’t login to my account. It blocks me for an hour after 1 attempt. This also coincides with the website. This is absolutely unacceptable. I don’t have time to wait as a walk-in client with 3 kids. Basic functions like booking appointments is a MUST for me and this app FAILS at delivering that experience.

11 months ago, Richard StLouis

Haircut

Minh is always kind and takes her time to make things right. I would highly recommend her.

5 months ago, Kirstie S.B.

5 star service

Tammy regularly cuts my families hair and does an excellent job. I have short curly hair and she knows just how to style it! Highly recommend!

2 months ago, Katiekack

Can’t update password

I’ve gone through the process of trying to reset my password and every time I do it successfully, when I log in, I get a message that my account is locked because of too many attempts and to wait an hour, but even waiting days and the result is the same. This app is a joke.

10 months ago, Juanitacrochets

Princess Rocks!

She can do her own thing or whatever you want her to do! She listens to what you have to say and she works her magic. Sooo lucky to have found her!

12 months ago, Elaine Gibson

So simple to use

Since I am a very frequent patron having this app saves me lots of time which is always a good thing.

1 year ago, Mjosey72

Stuck

The app. Gets stuck I try to make an appointment for a cut it just goes into thinking mode and that’s all it does

3 months ago, PNmusic

The App does not work

I tired to create a new account and it froze it seems like it completed, but it did not . I tried resetting password and it allowed me to do it but it froze. Your App is garbage, get it fixed. Nothing bad to say about the staff and hair stylists, they are great . Spend some money to get your app fixed for a better client experience.

2 years ago, BMBeach

Wish it worked

More times it doesn’t work then it does!!!

2 years ago, RNData

Most Useless App!

This is the most useless app ever! I enter 2 different guests’ names (my kids’ names) and the first guest always defaults to my name! The confirmation text and email only shows 1 guest co formed. There’s no way to edit my appointment details. So frustrating! I end up having to call the salon, which negates having to use this useless app!

4 months ago, Jek3637

New update of app is horrible

Love the haircuts and customer service, the new app really is horrible . I’ve now been locked out of my account after “ 3 attempts” fun part is , I’ve only tried once. Then I tried to reset and it said I couldn’t do it.

9 months ago, grnthb

Designer Leah

Have been going to Leah a long time and she is the best, you can tell she puts her heart and soul into her work. Always love my hair and brows

3 months ago, MikeyT1982

Really nice!

This app got a great design makeover, sleek design, easy appointment scheduling, much better than the older version.

2 years ago, Batmantix

Garbage

This app used to be nice. I enjoyed being able to make appointments and check in with the app. Now I cam't log in, cant change the password, cant register a new account, and customer service does not respond. Worthless app. Take your business somewhere else.

3 months ago, cpenk1111

Thank you!!!!

Finally a refresh that works! And it looks good too! Thank you for the fixes Hair Cuttery.

6 months ago, Brain Spilner

My cuts

Mary is always friendly, kind, and always does a great job!

5 days ago, alleajella

Easy peasy

The process to book with our favorite stylist was so easy!

7 months ago, Ddelia

Ms Adriana…

Adriana is an excellent (Barber) hair stylist…she is so very pleasant every time she cuts mine…she does an excellent job (even with my hair thinning like crazy)…kotos to her!!!

1 year ago, ffyankfan

Not the Easiest App to Use

Some parts of this app work well and others do not. I bring my grandson to get his hair cut and it is impossible for me to set an appointment using his name. Please fix this.

1 year ago, kadapoco

Worst app

The one thing that is consistent with the Hair Cuttery app is you are assured it will always have glitches. I can’t understand why a large company doesn’t spend the money to make sure that the app, which could make them money, works all the time!

5 months ago, JKP1961

Location

Should default to my last location visited not the closest one. I go to the same location each time, which is not the closest.

7 months ago, riccvarg

Satisfied customer

I have been having my hair cut and colored by Brittany and am very satisfied.

9 months ago, Andre Lexulois

Convenience

Great app makes it easy to book an appointment

2 months ago, bhibjrbsfbiu

Haircuts

Loved my haircuts by Rachel. I have so many complements on how my cut even 3 months later.

1 year ago, kjh1984

Clunky but Does the Job

I use this app because it is the best way to book an appointment but it needs a major redesign and overhaul. Slow and clunky.

8 months ago, Diane Shaffer

Excellence

Kim did an excellent cut with my hair. She looked at what I wanted and put her own twist and it came out perfect.

1 year ago, cwhitecat

Great Hair Cut

Best place I have found to get my hair cut. Wait time reasonable, availability reasonable, haircut perfect. Staff is polite helpful and friendly.

3 months ago, Great Hairalways

Great Service

Carrie at your Waugh Chapel location is always welcoming and does a great job on my hair.

2 years ago, Ed13308

Terrible app, never works

This app is the worst. Most of the time it doesn’t load your account info and other times it doesn’t correctly schedule appointments. Use the website or call, do not use this app.

6 months ago, Soccerboss1

Brace Road Store

Donna is an excellent stylist. I have had Donna style my hair for years and her skills are top rated.

2 years ago, brihar73

Needs Update

This app needs a serious makeover! Some buttons are off-screen and can’t even be pressed. Making reservations on the website fails as well because verification codes are never sent.

Description

Your exceptional hair experience and a confidence boost • Browse & book appointments, check out special deals & promotions. • Interactive salon map shows how close you are to looking your best. • Find directions and call salons quickly and easily, without leaving the app. • Never miss an appointment thanks to personalized email and/or text reminders. • Convenience of saving your favorite Stylists, services, and locations after your first visit. • The app makes sure you're ready for all upcoming appointments! • Get connected to the latest fashion trends with our innovative technology. • Enjoy style curated by people who care.

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