I was able to correct my login information and create a transfer all in under two minutes with the telephone representative. Thank you very much you saved my life today.
Harborone is an absolutely horrible bank with very shady business practices, and outdated technology, and sold out at minimum their customer service overseas. This used to be a local bank in my area. If you’d call you would literally speak to a person down the street from your house. Not anymore. When I call customer service now it’s India or some other country, always. Which is a major security concern to have unregulated countries where there’s lots of scams have access to your information. ON TOO OF THAT, this banking app charged me a $35 fee for MISTYPING literally pennies. I accidentally switched two numbers on a transfer and the app allowed it to go thru and charged me a $35 fee for it. This would NEVER have happened with my other bank. If you mistype they just cancel the transaction and allow you to redo it. When I contacted customer service via messages, they were super rude. Needless to say I closed my account immediately and feel that others should do the same.
It has its quirks…for example, every time I log in with my iPad it needs to verify my identity even though it has supposedly saved my device at least 6 times already. Also, when you enter dollar amounts in the bill paying module, it conveniently includes the decimal place for you, but does not have that feature when entering amounts to transfer between accounts. Once in a while it glitches out and I’ve had to uninstall and reinstall the app, but overall it usually does the job. Almost forgot-electronically depositing checks is a very convenient benefit.
The customer service can not be beat! The branch in East Greenwich, RI has the best custuservice in any bank I have gone too. they know you hy name, always address your issues and are very patient.
Since the new version, every time I login, I have to register my phone! Even after checking the input to remember the device - Annoying! It is also a pain trying to deposit a check! It takes more than 3 attempts! Every time the error message says “No internet connection” but I’m using my WiFi.
I sometimes have to try upwards of 10 times before the app will actually open. Gets stuck on white screen or if it gets past that will load for a second and then freeze. Once it opens the interface is okay could definitely be organized better but I should at least be able to view my balances the first try…..
Nancy at Main St Brockton has been extremely kind to us. If it wasn’t for her we would have deposited our money in a different bank. Thank you is not enough to say to her!
Love how the new versions has face ID. App is great, allows me to send money, open new accounts very quickly. Definitely one of the best online banking apps I’ve used
I’m still learning about Bill Pay and exactly how it works! I find it is not that user friendly! The programmer needs to be aware that the user (old people) might not understand the next step!
App does exactly what I need it to. However it just keeps crashing and takes 8 attempts to get it open. Always shows the “we’re experiencing technical difficulties” message on the third or fourth attempt. Was never like this until the new style came out.
I do not like this newly updated app. You have to login twice before you get in because the first try it kicks you out. Takes longer for you to get into your account and the screen turns blank after login and you’re not sure if its loading or the login didn’t work. Terrible upgrade
I’ve had this app for years. While I love this bank, this app is slow to respond if it’ll respond at all. Often have to close out and restart the app 3-10 times just to successfully login. It’s a shame this hasn’t been fixed for the years I’ve had this app.
App is terrible. Does not work properly. After you log in screen goes blank. Need to log out and then back in to get to Home page. This happens every time you log in. Extremely frustrating.
App doesn't even work, I get a bad password error every time I launch it and try to use face ID. This has been going on for months and support is useless. Moving on to a new bank, avoid these clowns at all costs!
This app is SO BUGGY. At least once a week I have to call for assistance and every time am told to uninstall and reinstall as a solution. Also using a brand new phone with updated software.
Easily manage all of your accounts with our mobile app. Monitor activity, deposit checks, make transfers, pay bills, and more! [+] Manage and Open Accounts [+] Manage Your Debit Cards [+] Quick Access with Touch ID or Face ID [+] Easy Access to our Most Used Features [+] Deposit Checks [+] Make Transfers and Payments [+] Send money easily to anyone Disclosure [+] Our mobile app is Free, mobile carrier message and data rates may apply [+] Some features are only available for eligible account holders and/or accounts
