As others have mentioned this app is extremely unreliable. Very often is is non responsive to commands, and needs to be closed and reopened several times before you can successfully login. I’ve called support several times and the only suggestion they make is to uninstall and reinstall the app .. so there is no solution or intention to fix the issue. Once the madness of the holidays is over I am closing my accounts with HarborOne .. the consistent app issues are not worth doing business with them.
App does exactly what I need it to. However it just keeps crashing and takes 8 attempts to get it open. Always shows the “we’re experiencing technical difficulties” message on the third or fourth attempt. Was never like this until the new style came out.
I do not like this newly updated app. You have to login twice before you get in because the first try it kicks you out. Takes longer for you to get into your account and the screen turns blank after login and you’re not sure if its loading or the login didn’t work. Terrible upgrade
I’ve had this app for years. While I love this bank, this app is slow to respond if it’ll respond at all. Often have to close out and restart the app 3-10 times just to successfully login. It’s a shame this hasn’t been fixed for the years I’ve had this app.
Considering I’ve been a customer for nearly 30 years, I find the technical aspects of this app to be less than friendly. Every facet of HarborOne CU from customer service to in person banking and even online banking are exceptional, yet the phone app falls very short of what should be expected from them. Phone app often freezes, goes to a white screen, and/or both, with lag times that have exceeded 15 minutes before having to close and reopen app only for it to do it again! Very frustrating. Maybe one day the tech department at HarborOne will actually invest some R and D money into an app that is usable.
It constantly has issues loading. It seems like every other week it won’t load correctly or won’t display my account information. Hopefully someone reads this and does something about it. This app isn’t working AGAIN today as far as I’m concerned if I can’t trust them to fix this I can’t trust them with my money and will be leaving. I contact them and they treat me like I’m stupid. This is their last chance to fix it for me I’m tired of it.
I am just tired of being locked out. Once I open the App if I don’t not position my face for ID recognition I only have 2 attempts after which am locked out and have to call customer service. I can’t even get pass to change how I access the app. This is becoming very frustrating 😠
I noticed there was a recent update on the mobile app 3 days ago. I just tried yesterday to setup auto pay for a couple of bills and the app freezes once I get into the payee screen. Never had an issue before. I have since deleted the app and reinstalled and am still having issues. I called HarborOne and the say no one else has complained and that the issue is my mobile phone, I have an iPhone 8 and the software is up to date. Don’t know why there is an issue with just the bill pay feauture. Bill pay through the site itself is fine though. Sadly if it doesn’t work I will just have to delete the app ☹️
Updates May 2019:: The inability to zoom a check image is mind-numbing. In addition, using the password login page as an (outdated) legal CYA board is aggravating. Perhaps your idiot programmers should actually try to USE the app on a daily basis. A two-part review. Does the app do what is advertised? Yes. Sort of... when I try to access statements, unable to zoom/shrink, and unable to go back. So - great for seeing balances and transactions... great for photo-scanning/ depositing a check... But - using location information without EXPLICIT end-user knowledge is a huge privacy issue. Now the bad - EVERY RECENT UPDATE RELEASE MANDATES INSTALLING A NEW VERSION OF THE APP. That is unacceptable and reflects an abhorrent lack of programming finesse. If the app programmers cannot write an app that is at least one version backward-compatible, that is just dreadful. Outright prohibiting an older version from running, on the release of a new version is poor customer service, and reflects poorly on the business vision of HarborOne. This is client/server design basics... There is no excuse...
I used this app for a year without any issues. It was my first online banking account. However, a couple months ago I started getting those notifications of my session expired when logging in or just refusing my credentials. Well, customer service told me to remove and reload the app and I must say, that did the trick! Now I only need to remove and reload the app a couple times a week. No problem :(
Ever since I bought the newest iPhone 11, I cannot deposit my checks. It does not work on the phone and it freezes. I can only deposit my checks on my old iPhone 6 and even then, sometimes the app closes by itself. My concern is that I may write “mobile deposit only” in the check and then find myself stuck by having to order another check since I would have to void the old one, all because the app won’t work.
For the past 3 weeks i havent been able to sign in. I get a white screen that shows a loading symbol and you can wait as long as you want nothing will happen. I deleted the app and reinstalled it and still the same thing. Its really frustrating when you cant check your balance.
Love having it, makes banking super convenient. I think people are confused about login because it is NOT the same as your online banking info. You have to make a new account for mobile. I've had no problems. Perfect now that there's mobile deposit.
I'm trying to scroll down while looking at my account activity and every time I lift my thumb the menu slides over from the right. Did they even test this? Based on their inability to make an iPhone app which is easy, I have no confidence in their ability to keep my information secure. Therefore I am finding a new bank. Sorry guys but I hope you didn't pay another company money to make this app because they robbed you by taking your money and making a terrible app.
I think this might be my first review ever in the App Store but I cannot hey pass how terrible this app is. It is the most unreliable app I have ever used and frequently doesn’t load on my phone. I’ve deleted and downloaded it many times because of these issues but with each update, no bugs seem to be fixed. It almost makes me want to switch banks as my local bank was bought out by HarborOne anyway.
I just downloaded this app and it’s not even optimized for the iPhones since the X (which was released years ago). It’s also hard to navigate and doesn’t allow for payments on e app. This is basic functionality all other banking apps have. Please update and/or redesign! It’s really bad!
If you like banking apps where you can’t get into your account this is the one for you, for the past 2 days I haven’t been able to get into my account and it is ridiculous, but I will say that when you can get into your account it works fine
The latest update replaces a bug using fingerprint ID with a bug where it prompts for a phone call or text for about 80% of all logins. Also the times in the user activity log are way off now (more than a time zone) and/or entries are missing.
Easily manage all of your accounts with our mobile app. Monitor activity, deposit checks, make transfers, pay bills, and more! [+] Manage and Open Accounts [+] Manage Your Debit Cards [+] Quick Access with Touch ID or Face ID [+] Easy Access to our Most Used Features [+] Deposit Checks [+] Make Transfers and Payments [+] Send money easily to anyone Disclosure [+] Our mobile app is Free, mobile carrier message and data rates may apply [+] Some features are only available for eligible account holders and/or accounts