My experience with Highway credit union is great they are very helpful to me and answer all my questions that I have. The employees of the two sites that I go too are very kind amazingly friendly and Roseville area the new bank I went in and they actually come out and help you with the any questions with the new cash machine and how it operates plus they have Dunkin’ Donuts right next too it yummy fresh coffee fresh donuts yummy. I want too wish all the stuff at both sites I visit Happy Holidays and Happy New Year’s❣️
I use to always give 5 stars to the Hiway app. Now I am Very Very sad that I can’t use Bill Pay anymore because of my older version iPhone. I called the Hiway help and was told to call Apple and ask them to force the latest upgrade to my phone. I called Apple and the tech guy was VERY patient with me. I told him the message when I try to access Bill Pay...the message says basically to log in again. I had tried that multiple times and even reinstalled the app. The Apple tech walked me through a scenario where I signed into the site Bill Pay uses an still I couldn’t get in to the bank Bill Pay site. Apple told me to call the bank and tell them it is not a phone issue. I am waiting for a bank person to call me back.
I’m able to see all my accounts and loans one one app but the mobile app limits my ability to make extra payments towards my loan. I have to call in to member services or mail in a check and it’s just extra steps that can be eliminated if there is that option thru the mobile app. Also I recently tried to open a checking account through the add account option on the mobile app. The app said it was created but when I called member services a few days after they saw no record of it. Hiway federal has a long way to go to improve on their mobile app to truly make it convenient for their users/members.
This application used to make you wait when you register a new device before you could make a deposit. It would also keep you from using a previous password. I happened to forgot my password and had to create a new one so started a cycle of making new passwords and waiting to register to make a deposit. Anyway thanks for fixing this.
It’s really easy to use. I like it a lot. The only issues that I have had is when I do multiple bill pays when moving to do the second one it seems I have to back to home and do bill pay again from the menu. It would be nice if it said or had a button that said next bill to pay or back to home simply. It could be user error on my part. I also wish when paying bills on my phone app that I wouldn’t have to rotate to landscape to see & select Pay. Otherwise, I love the app.
I have been a Hiway credit member for many years. I’ve had 4 car loans, boat loan, signature loan and do ALL my banking with them. Exceptional service since the first day and every day since. I trust them with all my financial needs. You are never just a number with them. Greeted with a smile and helpful nature every time. Exceptional service always!
Historically this app in previous iterations has been functionally useless. I have installed and removed the Hiway app from my phone numerous times but because I want to use Zelle, I reinstalled it only to find there are issues within the app using Zelle that will not be resolved for at least 24 hours. So far the individuals at Highway are unable to help and so the complaint goes up the chain. It cannot verify my identity, it cannot verify my profile, it cannot verify my telephone number, and it cannot verify the telephone number of the person to whom I am sending money, who is my husband.
Its great for looking at my balance and verifying where the money goes but the more things i try to use it for the harder it gets and it takes me for a ride. Every time i try to locate an ATM it takes for ever and or doesn't work. The map isn't friendly almost as if it isn't meant for mobile use. Actually maybe that is how everything works. Bill pay takes to many days. I could write a check and mail it for that service. It could be me since i am not very techie. Good thing is i like the personal service when i visit the bank so I’ll suffer.
Good in many ways, but mobile deposit rarely works
I like the app in general, but the mobile app rarely works (especially on the weekends). Maybe it is not supposed to, but that is when I do most of my tasks (like banking). It simply gets stuck on the “Loading” screen. I don’t recall if I have ever gotten it to work on the weekend. On Monday mornings, I am often able to it to work after a few tries. It sure would be nice to have this functionality on the weekends. Maybe I need to go back to mailing my depositS.
Excellent banking app that is well thought out. I am dependent on it to manage my finances. Understanding, monitoring and paying off loans is a very strong point. Security appears very good. It has made it easy to manage both my personal and business accounts. I really love the ability to deposit checks remotely. Highly Recommended
I have never used a banking app as much as I’ve used this one for the Hiway Credit Union. I find it very easy to use, once you’ve learned a few rules. The numerous options are handy, allowing me to do nearly all my banking online. I particularly like the e-deposit and cross member transfer features. There are a features I’ve yet to explore, ie money management, but I know my sister takes full advantage of it and likes it. You have a winner here!
I watched the short videos prior to setting up bill pay. The videos were short and to the point. Encouraged me to proceed. I like the messaging also, if I have a question, I send a message. This program easy to maneuver and up to date. If I have questions the staff is excellent and patient in their assistance.
This banking app is very easy to navigate and keep track of all my kids accounts and my own account. I also love being able to electronically deposit checks from home and the ability to easily transfer funds from my Huntington account to Hiway.
I love Hiway Credit Union! The people are always so friendly and knowledgable. The website is good and the app is convenient. However, I find that on the app the “transfer funds” under the “more” button in the upper right does not work right on my iPad. I cannot use that feature, so I have to go to my laptop if I want to transfer funds. Other than that, I really like all the other features!
This app provides the connectivity and management functionality I need to administer my account. With almost the same services provided as meeting in person or calling in, this app is yet another way my bank is creating opportunities to securely connect to my finances from anywhere.
Great app to transfer money and check on accounts quickly, but there are a few bugs that need fixing. If making a mobile deposit, it will often crash after one or two deposits and need to log back in again and start all over. Otherwise it mostly works well aside from the occasional slow service which I think may just be due to high traffic at times.
I’ve been using this app since 2014. I’ve never really had an issue about it. It is easy to maneuver around. They’re great on notifying users when there’s an issue & is usually quick about fixing it. I love the “message a Hiway personnel” feature bc you can get things done while you’re busy at work etc. & typically reply back within a day or two. Overall great service and app!
Have been using app since it was launched, works well and does everything the full site does. Mobile deposits initially were a bit unstable but now captures images consistently. Love everything about it, can’t even suggest any improvements.
The fact that you have a 3rd party running the credit cards is just horrendous - very difficult to manage. Good thing your customer service is great because they get back to me quick with questions. Can only use one form or payment on the car loan - if you use a credit card to earn pint or miles you get charge $20 per transaction. The front screen shows very limited info you need to dig deep to get info about your loans, transfer or do a payment. Disappointed
Easy to make deposits electronically and easy to transfer funds between accounts. I can check balances whenever I want. Haven’t had to balance my checkbook in years. Made my life simpler. I highly recommend.
Love the ability to do almost any banking right on my phone. I live over an hour from either branch so having the ability to do mobile deposit and bill payments and transfers from my pocket is a must!!
I do not like the pop up windows for visa and bill pay access. The windows are small with no way to enlarge them and see the entire window. Disappointing... I use my tablet to look at the accounts. It doesn’t make a difference which way you turn it. The smaller pop up window is not good. The full size pop up window was perfect. Please bring it back.
Great app. One thing I've noticed is that when you first enter an account you cannot scroll down to previous transactions. You have to exit that account and then re-enter it to scroll down. Edit: above issue has been fixed. 5-star review now.
This app makes it very convenient to live far away from a hiway bank. when I travel I am still able to deposit checks through the app and conveniently transfer money anywhere I need, without leaving the hotel.
Very easy to use and looks great. Although I had a previous landlord that I used to transfer money to into his bank account and now that he’s not my landlord I cannot remove his account from my list of accounts.
Easy to use. I’m able to view everything that I need on a daily basis. Touch ID-enabled is nice. I’m also able to make online deposits which is the best thing ever because it limits the inconvenience of having to drive to the bank and stand in line with everyone else.
I love this online banking app . I have had the opportunity to view two different Online bank apps , one being Wells Fargo. This app is so much easier to use than either of those and offers options they don’t have .
I love the Hiway app. It’s quick and easy to use. I like the thumb print to get into it as well as the ability to deposit checks. Being a small business this helps avoid multiple trips to the bank each week.
Easy way to help me bank. Has everything I need to do and even things I didn’t know I needed (!) still I started using them. Not a replacement for the friendly people at the credit union but an invaluable tool to help!
I’ve been an HFCU customer for many years, so when they first came out with their app I was thrilled! I also bank with another major bank and the HFCU app is just as robust as theirs. I LOVE all the features available to HFCU customers in the app.
I currently use a few banking apps. I’ve come to depend on a feature on BCU’s app where they display the account number next to the routing number per account that I own. It makes accessing this information on the go quick! A nice to have!
I like the app. It is easy to use. Not crazy about delay with payments showing up in Hiway VISA. I also like the way Overdraft was set up previously where it showed how much minimum was due by what date. Now it only shows a balance.
Hiway’s Mobile Banking lets you do your day-to-day banking wherever you are. With this free* app you can easily and securely manage your Hiway account(s). • Check Balances • View Recent and Pending Transactions • Transfer Funds • Deposit Checks (optional) • Pay Bills (optional) • Send and receive secure messages • Find Branch Locations/ATMs YOUR SECURITY IS OUR PRIORITY Hiway uses secure encryption technology to keep you safe whether you access your account from your home computer or your mobile device. Never share your login credentials with anyone and always follow safe practices when accessing your account. *You may be charged for web access by your mobile carrier. Check with your carrier for details on specific fees and charges.