This is honestly the best cheap airline I’ve ever flown. Very polite staff, online check in available, pretty clean, no fuss over baggage or baggage drop, overall 10/10! It’s not a luxury airline but it’s exactly what u want for a buffet airline. Definitely exceeded my expectations.
I checked in for 6 people and maybe one person’s information was incorrect. It returned an error with no information about what went wrong. I was brought back to the view boarding pass page and it only shows 5 boarding passes. I was scared that the error lost my reservation. I tried numerous time to check and my boarding was still missing. I finally tried the manage button and found my reservation. It’s extremely frustrating when there were no instructions. Someone should QA the system better.
Excellent airline web app for making reservation...easy to use, thorough information and explanations, fast connection. Will definitely check HK Express for future flights.
The app is good, but, being from another country my credit card could not be accepted to add some new features I wanted (more luggage etc.). I hope that can be fixed for people outside of Hong Kong.
Terrible airline trying to squeeze every last cent out of you
They charged me $50 to change the name on my boarding pass because I didn’t have my middle name on there, and it’s impossible to change it online. I payed $80 for a flight and $45 for a “name change charge.” Ridiculous. The staff was useless in trying to help.
Customer support is quick to respond and answers questions to the best they can. HK Express does not allow them to support their their customers and makes it nearly impossible to get ahold of 🥲 so you do all this work to contact them and then they are like “fill out a form and maybe get a partial tax refund” 🤣
I thought the main idea behind mobile check in was to obtain a digital boarding pass??? Apparently that can’t be done on a return trip from Vietnam to HKG ( we are HKG residents). Now we get to wait in line at the airport......
What’s wrong with this company? They can’t set a website or app that will let you check in. You can waste many hours trying to perform basic functions and never succeed. Clearly not a minimally functional airline
This app has major problems for me and i have tried installing and uninstalling to no avail. Iphone 14 pro max user here. App lags so much it is impossible to complete any transaction on it including but not limited to checking in etc.
Awful airlines the cut costs everywhere. I was forced to buy another ticket even though I was already the the boarding gate and had proof of purchase! Very frustrating.
Tons of bugs. Would not accept many credit cards. The app designers should be fired. If the airline is as bad as the website/app they should not be flying.
I just booked my flight to Tokyo Narita airport on the app. I go for business to HK regularly and this is a good setup, didn't have any issues with the promo fares. Better than Peach's app especially for English speakers.
will not fly with this cheap airline again. they spam sales ads during the flight on the big speaker while you’re sleeping. the floor is so bad and the attendants keep walking back and forth next to the narrow alley you can feel the vibration on your seat. it’s impossible to relax.
Made an account of HK express and then went to this app to sign in. All it says is “Bad username or password.” It seems to me that being able to login should be the most important thing about an app. Couldn’t login
Welcome aboard the HK Express Mobile app! Are you ready to ⁃ Stay up to date with our latest promotional offers ⁃ Search and book flights ⁃ Check-in ⁃ Save mobile boarding passes ⁃ Catch up on destination info ⁃ Save more and upgrade your holiday Search, book, check-in and enjoy your holiday all from the convenience of your mobile device! Getting low-fares on the go has never been easier. Download now and stay up to date with our latest promotions, search and book flights, check-in, get destination information and more... straight from your mobile device! Checking-in with our mobile app allows you to save your boarding pass direct to your device or passbook. If you do not have any check-in baggage, you can go straight to the gate with your mobile boarding pass and enjoy! The best part is, when booking with the HK Express Mobile app, you can save even more money with app specific discounts!
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