I’ve had this app going on a year and a half. Like any app it has had some issues but they do a great job improving it and adding really easy to use products/services. The ability to apply for any loan they offer in the app is a great addition and pre-pulls across all your data making the process quick and easy. Their money management tool has also helped me budget better by being able to link my outside accounts to it as well and setting goals for different aspects of spending. HZCU is a great credit union and I’m proud to be a member!
I was in a foreign Country and was notified that my Debit Card was hacked in the USA while I was gone. Big inconvenience. It’s either Republicans or Russians. What can be done. I’m still two weeks away from getting home to get another card. Can I set up two Debit Card accounts.
For the most part, I really like this app. We actually chose where to open accounts based on who had mobile deposit, and I don’t know the last time we actually went in for something that didn’t require a notary (thank you for having notaries, btw). The only things I wish were included that aren’t are the ability to deposit checks into savings and for the payer to show up on check deposits/withdrawals. That second one probably has to hit the website first, but I hope it happens.
Worst bank ever. Paid for payment protection for years in case of emergency’s and had back surgery they closed my visa account and never contacted me. I’ve had this bank for years and I’ve never been treated so poorly. Even the lady emailing me never mentioned who to call and they’re still billing me for the protection payment insurance even after they closed my visa worst bank ever.! User friendly! Love my horizon and the staff ladies at the Spokane valley location know me by name and are always so professional and kind. I would work there lol
I would like to say how friendly and great the staff are at your Washington Street location. They recognize me and we have great conversations. We laugh, and I feel cared for and appreciated. Oh yes and they do great with the banking aspect also lol.
This App is useless if you rely heavily on mobile deposits. My work hours prevent me from making it to a physical location so I can only deposit over the app. This is honestly the worst app I’ve used yet for banking and it makes me want to take my service elsewhere. **Please note, the actual human being that work for this establishment are amazing and I love them... but I need an app that works and this one just doesn’t cut it.**
Everyone at Horizon Credit Union are very knowledgeable and helpful when we have questions. They helped us with a personal loan and are always available for any questions we may have.
I’ve used this app for years and a recent update removed Check Deposit from the toolbar along the bottom and replaced it with Apply For a Loan. I deposit checks all the time and rarely if ever apply for a loan. At least give an option to let users select their toolbar options. The Apply For a Loan option has almost zero usefulness.
This is ABSOLUTELY wonderful! Soooo convenient to be able to check your balance and transactions on the go!! My favorite is the ability to transfer funds between accounts!!! LOVE!!!
There used to be a place to make a memo regarding a money transfer between accounts and it is no longer there for iPhone. It is still there for iPad. Please fix as this is important. Thank you
Of all the financial service apps I use, this one has the slowest update on transactions (aside from debit). It can sometimes take days for my checking account to balance on the app. I will watch it and this long time delay even happens on weekday and not just weekends.
I’ve had 3 or 4 credit unions over the years, and Horizon is definitely my favorite. Deena and Terri at the Sandpoint always welcome me as soon as I walk in. They are amazing
I was notified of a fraudulent debit card purchase and agreed it was indeed an unauthorized purchase. Four days later, it posted to my account and after three calls to a third party to make a claim, it still hasn’t been reversed after 12 days.
I have had trouble ever since I installed the app with transferring money because it says “application can display information at this time. “ when I need money on the go I can never get it, and I don’t want to talk to a machine when I call for problems that the app can do.
Y’all don’t actually put it in when you say you will. I put it in before you close and yet it’s never there until Saturday morning or Monday even. Getting real annoying. I’m about to switch to a different bank. That’s how bad it is.
This company is a bunch of thieves. They might as well show up with a gun and steal your money. They’re shaking me down for 1700 bux for a month laps in insurance. I’d you see the m as the finance bank on anything walk away
HORRIBLE CUSTOMER SERVICE!!!! Do not waste your time doing business with Horizon credit union. Washington trust bank is a million times better. This place is a joke!!
I thought depositing your check via mobile app was the coolest thing ever!! With a busy schedule and getting off at 5 pm, rushing to the bank was always a challenge. I was so happy to deposit my check on the app, it was super easy and cool..... Until I found out I don't have access to it till Monday! What is the point of then???!? So upset 😡
Everything works pretty well from checking balances or accounts to making instant transfers. There is a check deposit via camera function but I haven't tried it.
I like horizon but the check deposit feature is broken. I've done it before with other banks- I'm familiar with the process, but it took over 10 minutes to deposit one check. The app would frequently crash during the picture stage, the image taken is not what was shown in the preview, and the contrast is hiked up to the point where nothing is legible. The rest is fine but check deposit needs a lot of help.
It works, but nothing to get excited about. Checking features: ok, could be better. If there's a search feature (and there may be) I haven't noticed it. Bill pay features: not very good. Would like to see summarized recent payments and summarized near future payments. Difficult to determine cash flow. Ideally should have dated cash positions from checking, std (expected) deposits, and scheduled payments. I frequently end up going to the horizon web site to manage accounts because the features in this app are too light - not that the web site app is all that good :( Not a app issue but the alerts Horizon has (high payments/charges, etc) are so delayed (multiple days) that they are useless.
The only draw back is the find a branch feature. It finds other credit unions that are in their network and you can't always do the same transactions at networked branches (like cash a check). Other than that, this app is perfect.
The one thing I would love to do is deposit checks electronically. Although the website says this is possible, you can do it with an iPhone but not an iPad. Why the difference? Would really rather not have to head to the bank in a snowstorm after work!
Great way to deposit checks. Seems to work like a charm. No more driving to make it in time. Very convenient. Able to do all transactions I need so far.
Access your account information anywhere, anytime with Horizon’s free Mobile Banking App for the iPhone, iPod Touch, and iPad. With the Mobile Banking App you’ll be able to: •Check account balances •Review account history •Deposit checks •Make transfers •Pay bills •View and activate your cash back offers •Find Horizon Branch or ATM locations Logging in to the Mobile Banking App is easy. Use the same user ID, password, and security questions that you use for Horizon’s Home Banking. No separate or different registration is required. Horizon’s Mobile Banking App is both convenient and safe to use. When logging in you are required to authenticate yourself on each individual mobile device using the same information from Home Banking. All communication between your mobile device and the mobile banking server is encrypted. In addition, your password and account information are never stored on the mobile device. Horizon Credit Union charges no fee, but messaging and data rates from your mobile provider may apply. To learn how we protect your privacy, please visit http://www.hzcu.org/home/disclosures/privacy
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