Added this line in addition to a national credit union being that it was a better option for getting paid. The app is good. The only big difference is not being able to control (freeze, reset pin#, etc.) the debit cards via the app.
The HSFCU App is a huge assist especially on the go and you need to view your account or transfer funds. HSFCU got it right and spot on when technology comes into todays ecosystem. It has definitely made my life goth personally and business much more streamline and convenient for my everyday use.
My card keeps getting declined for no reason! It’s Sunday so I have to wait until Monday to fix this! I’m so angry! Since the update I can’t find my debit card controls anywhere!!!! I can’t check if my card has been blocked! Like wthhhhhh!!!!
The old version was so handy! I was able to deposit my checks from my phone and the funds be available immediately. This is so convenient with my work schedule. I’m rarely able to get to the branches. Now, with this “upgrade”, my checks get an automatic hold, even from HSFCU checks from people in my own family! The Credit Union can see the funds! What’s with the hold?!
Have to agree with a lot of people here. This upgrade is missing a lot of the features that the old app had. It’s not an upgrade to me frankly. It’s more like a downgrade. CDs don’t show maturity date. Views of the credit card activity is not as clear as the old version. Views of separate accounts are also not as clear as in the old version. Please bring back all the features that the old app had.
My review will be on customer service although I also do love the app. Whoever wants to open an account or apply for loan; seek help from Ms. Keani Nahinu, she was super kind & helpful. Her customer service is superb!!
Please fix the app!! Maybe it’s just for older devices but it doesn’t work at all. Either fix it or just give us the old app back. It worked fine, don’t fix what’s not broken smh. Even removing the old credit card app was a mistake.
App doesn’t recognize my password, requires me to change my password, then doesn’t recognize my changed password. And for some reason, faceID doesn't work either. So this App essentially does not allow me to log in, and requires me to bank in person.
I would give it zero stars if I could. The new version downloaded perfectly, but it won’t open. Now I won’t be able to transfer money if I need it. Defeats the purpose of having an app. This needs to be fixed immediately.
This app is fairly straight forward, I wonder if you have a walkthrough somewhere too teach you to use all the features? I know I can do alot here and it is so convenient. I would like a peek-a-boo feature on iPhone so I can see my account balances easily without logging in. I have a lot of problems with the check deposit camera feature. If I take a picture when the check fills the screen it cuts off part of the check. This problem is with front and back. This renders the auto feature useless and I have to take the picture manually which is not as convenient. Especially if you have multiple checks. I use another credit unions check deposit and it works great.
I’m not only satisfied with HSFCU’s services at the bank, I am also satisfied with their app. It is possible that this is the best banking app possible at least for basic services. They also keep on record an image of any check that has made a transaction with your account. Please do not change this feature. The app layout is very intuitive and most features are functioning. Please keep this up! This should be the standard for all banking apps. FYI I made this review on my own circumstances and not because the usual review pop up requests on the apps :)
I've been hesitant to use mobile banking apps but this one is so simple and straightforward to use without looking clunky or outdated. I mostly use the app to transfer money between my accounts and monitor my daily purchases, although I've done mobile deposits on one or two occasions. All of these tasks are very easy to complete on the app alone. Keep up the good work, HSFCU.
My only disappointment is the fact that for whatever reason I couldn't use the check deposit feature on my phone. Been a month and we still can't. I don't see what the big deal is in not allowing this functionality right out of the gate. Other than that the app is accurate and easy to navigate.
If you don't have the time or simply just lazy this app is for you. You can do as just as much of basic banking as you can do if you were actually there. You're able to make credit card payments, deposit checks, move money from account to account, and more all from your phone. It is an awesome thing to have.
Just found a check in my purse from a month ago that I forgot about. Didn't want to rush out on my break to deposit it, so I decided to try this app. Did my mobile deposit in less than a minute! Love this app, so easy and a time saver! I spent more time writing this review than doing the mobile deposit. Now I'm off to enjoy my lunch in leisure....
Amazing! Now even better with check deposit via mobile phone!
I don't have to wait to go to the bank nor stand in line to deposit my check! Hurrah! :) Thank you for making it possible. :) The app has a clean interface; easy to navigate around. :) I guess the logo and colors changed, but the online service is still superb! :)
I haven't had any trouble since downloading this app. It is quick to connect and the layout makes it quick and easy to navigate. I'm able to check my accounts and transfer money in a few short minutes. Very well made and executed mobile tool.
This app was so so for checking balances and transactions. I never really used the bill pay feature; did all that stuff on computer. But it's awesome now that I can do mobile deposit! No more extra trips to the bank to deposit a check!
Today’s payments disappear. There is a period of about 24 hours when payments don’t show anywhere because they are in process. There should be an in process category if pending payment category won’t work for the app
App was great until it stopped working. Login does not work on this app only. I’ve even reset everything and still nothing. Super irritating since I always use app. Now I have to use my browser all the time and waste time each time I want to check on accounts and other wise. Emails were pointless automated answers that did nothing. What a failure of an otherwise great company that I’ve used for years. Also, if you’re wondering, I deleted and redownloaded app thrice to try it because of how much I depended on the app. FIX YOUR APP!!!
One day I lost my phone. I was trying to take care of my financial responsibilities without it. I tried using my desktop to get access to my online banking, but without my phone, it was a NO GO. Called customer service, waited 20 minutes for someone who was unable to help with my situation. While I appreciate the security measures, I learned that without your cellphone, you get no access to your account. Inconvenience and frustration was all I felt on top of the feeling of losing my phone.
Our Hawaii State FCU Mobile App gives you the freedom to handle your finances 24/7, at home or on the go. It's quick and easy, safe and convenient. Manage your accounts, deposit checks, pay bills, make transfers, view eStatements and more To learn how we protect your privacy, please visit https://www.hawaiistatefcu.com/privacysecurity/