I can see my charges, balance, available credit, etc., as expected by any credit card app. And have the ability to lock/unlock my card instantly any time. However, there is no ability to view my card number and details (almost every credit card I have has this ability) for those moments when I do not have my card in front of me. Also, the notifications DO NOT work. I have everything turned on within the app settings and have verified that notifications are allowed on my devices. *I eventually installed the app on two smartphones and one tablet just to be certain that this is not limited to my main phone. After speaking with three different reps, who all were barely paying attention to what I was initially explaining, I finally was told by the last rep that I should “wait some time for the notifications to appear”. That’s not how push notifications work, but I just gave up trying to explain to him a 5th time. It has been about a week and nothing has alerted me to any activity on my card. I even made a small purchase specifically to see if the notification would appear; it has not. *Note that the notifications are specifically designed for “Purchase Alerts: …an alert when there is purchase activity on [my] account” and “Payment Alerts” (we shall see how this one goes at my next payment). The first rep wanted to cancel my card and send me a new replacement card. Why?!? It’s the app! If these issues are properly addressed, and the customer service is improved with reps who actually seem to be trained and who listen to what is being described to them, I am happy to change my rating and exit my review. Thanks!
The customer service department has to be THE WORST EVER. 99.9% of them DO NOT SPEAK ENGLISH very well plus they give contradictory information and statements. A supervisor will tell you one thing but their agents and other supervisors will tell you something else. If I could give them ZERO OR NEGATIVE AMOUNTS OF STARS I WOULD absolutely do that.
Imagine Account Center lets you manage your credit cards anywhere, anytime, from one place on your Apple device. Check account balances, view payment activity and transaction details, set up notifications — and lots more. Access your accounts lightning-fast by using Fingerprint or Pin — even check and monitor your credit score for free with VantageScore3.0®. Get all the details you need anytime your account is used to make a purchase – just an extra step of security. Plus, you can: View and edit your account profile View and export statements View your rewards balance View your monthly spending trend Setup Purchase and Payment Alerts Manage card control features Report fraud Enjoy! Your security is important to us. We use industry standard practices to protect and maintain the privacy and security of your information online and in our app.
