For some reason, the app isn’t linked to your actual login. Read the reviews and decided it wasn’t worth spending any more time since others had the same issue and couldn’t get it resolved.
This app will only add to the frustration of having to deal with medical bills. I’ve only been able to log in on my desktop. The app is a waste of storage space on my phone.
Never been able to login with app, only desktop. Called for assistance and was told it “doesn’t always work, try later”. Have never gotten it to work. Don’t bother with this.
This program is absolutely useless. First problem - there are two apps listed with almost identical descriptions, both with mixed reviews. I downloaded one & was able to log-in but I could only get the account summary. There were no links to receive or transmit any of the claim materials as the application description said you could and no help instructions within the program. Thinking maybe I downloaded the wrong application, I downloaded this, the second application listed. It was even more useless. Now I could not even log in using the same information I had just entered in the first app. All in all it was a useless exercise in frustration.
This app was at one time easy to use. It is impossible to use this even with calling customer service. Customer Service was nice but still could not help as it did not work I have not been able to get in. Reinstalling app does not work. I tried the self service customer service and could not use it Three strikes this app is out!
Have to agree with all the other reviews for this application. It doesn't work! It won't accept my established password for my account. It works with the other application for discovery benefits, but not this, after numerous attempts. This needs to be corrected! This being the more usable application (if working) would be used by all. PLEASE FIX AS SOON AS POSSIBLE!!!!!!
The developer stopped supporting this App some time ago. It is no longer accepting user credentials which are validated with other methods (web browser). The developer does not care to maintain this app, and it should be pulled from AppStore until basic functions are enabled and corrected.
It does not accept the same login/password combination for their website: therefore you can't log in and do anything. And don't try to call the customer service number provided: it doesn't work, either.
There must have been an update to this app. I was able to get on it before with ease and now even after getting on the main website with my computer and changing my password several different times, I STILL cannot get on the app.
You would think that the developers would monitor the reviews since there’s only one freakin star! Same issue as everyone else, credentials are “incorrect” even though they work fine online. Fix this junk!
I’m glad I read these reviews before wasting any more time with this app. Just like everyone else it won’t let me log in. I can log in just fine on the computer but using the same username/password on mobile app I can’t. Please fix!
This app is dreadful. If you forget your passcode, do not try to have it reset from the app. It’s been 3 weeks and I never received the change my passcode email. I had to go to the desktop version to do so
I’ve installed, deleted and re-installed on my Apple phone. Changed usernames and passwords. I can sign in online no problem, on the phone keeps giving me username/password incorrect.
Same problem as everyone else. Can’t log in with credentials that work perfectly well on a computer. Clearly no one monikers the app to fix the problem.
2 options ... Save login and Help. Neither work. Complete waste of time! Only gave it one star since you can't submit your review without one ... Didn't deserve it as it isn't a useable app.
Keep tabs on your HSA by quickly checking your balances and details using our secure mobile app. With real-time access and intuitive navigation to all your important account information, our app includes the following features: Easily Access Your Account • Simply login to the intuitive app using your same health benefits website username and password (or follow alternative instructions if provided) • No sensitive account information is ever stored on your mobile device • Use Touch ID or Face ID to quickly log in to the mobile app Review Account Details • Quickly check available balances 24/7 • View charts summarizing account(s) • View claims requiring receipts • Click to call or email customer service • View your statements and notifications • Scan product barcodes to determine their eligibility Other User-Friendly Features (if supported or applicable to your account(s)) • Take or upload a picture of a receipt and submit for a new or existing claim • View, contribute and distribute HSA transactions • Pay bills from any account and add a payee • Manage your expenses by entering medical expense information and supporting documentation • View and manage your HSA investments • Retrieve your forgotten username/password • Report a debit card as lost or stolen Powered by WEX Health®
