Infuze Credit Union

I would love to see credit card under other accounts. Or have savings, checking and credit card all on one layout. That way I can see what is being charged to my credit card. Also I will be able to tell if I have enough money in checking or savings to pay right away. Instead of navigating multiple screens from my phone.

This app is difficult to use since the Infuze IT department does such poor work on accounting, archiving, and making the app function. I spend farrrr too much time manually fixing Infuze’s errors. Until recently, Infuze wouldn’t even allow members to make Principal Only payments..we had to request Customer Service do it for us. After years of badgering, Infuze management relented, allowing only me to do that. Then they opened it up to everyone. Infuze reported Home Equity Lines of Credit (HELOC) as recurring debts: essentially credit card debt to Experian and other credit bureaus. That is fine when a HELOC is open for the member to borrow against the HELOC, but once a HELOC is past that stage, the member can only pay into Principal and Interest. Doing that caused my recurring debt level jumped from $900 to $39,000+ in one month! That became a huge negative impact on my credit report since recurring debt (credit cards) make up 85% of a person’s credit score (at least with Experian). After more BADGERING, Infuze agreed that was bad business for the member and credit bureaus. Infuze says they now report HELOCs as real estate (15% of credit score effect), but damages still remain. This app is fast to open, but packed with too many problems.

I have never had a bank do financing/refinancing the way Infuze does. It was strange actually being able to do it all over the phone and PDF documents but it took literally no time at all to breeze through and sign. Definitely a major plus for those of us who DO NOT want to drive to the bank for everything.

I love how simple it is and the flexibility to transfer from my infuze account to another financial institution is an added perk to suit my banking needs. Not to mention having the ability to send money to other peoples accounts wether it be with infuze or another bank. Quick, easy and understandable. Definitely my number one bank. Thank you Infuze Credit Union!

Lately, this app hasn’t worked when I need it to. If it only works when you’re just looking, what’s the point? Very frustrating!

Love the professionalism that each employee exhibit when helping people. Regardless of how mean we are to them on a daily basis. They stay focus and still wish is a nice day. I love interacting with the representative who always satisfy my needs. I just want to thank them and wish them, a safe and wonderful day because after dealing with us members. They need it.

The app is truly easy to use. I love that I can just check my account wherever I am, it really keeps me on track! If I ever have any problems or questions with the app(or anything else with my account) the Member Service department is so easy to get ahold of and they’re friendly and helpful. I would recommend this app and this credit union to anyone!

Infuze Osage Beach is my home branch. I'm a Real Estate Agent whether I'm up or down I'm treated the same way every time I walk to the door. Just so happens right now it's a downtime and they are just great people to work with the swing is starting to swing up. They call me by name they almost have my birthday down. Thank you ladies you are the Best!!

I don’t like that the app looks like a website. It makes it feel not secure like a bank app should be. I think they could update it and make it a bit nicer. And the accounts shown are a bit confusing at first. They could condense it and make the accounts make more sense. But again does what it needs to do but could be improved.

The app. Is great. I really like face recognition so fast to get in do what I need to do and out. The people are very friendly and ready to help. I have also dealt with the loan department where they helped me out as well. All around great credit union. You won’t be disappointed and no I don’t work there.

The app used to be slow & sluggish when I first started using it years ago. It’s gotten so much smoother since then & you can do so many more things! Most improved app & well worth the 5 stars!

Love this app!! I can check and follow activity on my account 24-7. So reassuring in today’s world of fraudulent activity! However, I miss talking to the staff. Whether in person or over the phone, they are so friendly and helpful. Thank you Infuze credit union!

So glad that I have a bank that keeps on getting better. Helping me to keep up with all of alternative technologies that is provided in addition, keeping me aware of information too.

This app is extremely user friendly! Compared to most apps there really are no long paths to get from here to there. All the services you need at your finger tips.

I've used this app for a few years now and trust it's reliability for not only my purchases but knowing exactly how much I have at the moment. It's always up-to-date.

I use the Infuze app almost daily to check balances, debits and deposits. It’s easy to navigate, easy to transfer funds from my accounts. I’d definitely recommend it to anyone

My strongest congratulations to your management and IT folks for introducing such a user-friendly app that eases banking tasks no matter the location. Your dashboard and other features make everything an easy couple of clicks - intuitive and clear situational awareness. Top marks!! Cordially, Joe Crider

There shouldn’t be two separate pages to access your accounts. The Main page you have checking and savings. If you want to access your credit card account, it takes you to a different page. You should be able to access all your accounts together. It feels like this is a very old app with face recognition, which I really appreciate

Bill pay is difficult to navigate. I attempted to change an automatic payment amount only to find later it did not change. Could find no directions to help me. I have accounts with another bank and another credit union and both sites are easier to navigate!

Absolutely the worst banking app I have ever used. They back date all transactions making the customer think they have a significant amount in their account when in fact they actually might have a significantly lower amount than the customer thinks. The only way to know the actual balance is to keep a hard copy account ledger... especially a check book. Last I checked the goal of online banking was to keep online!

It’s a lot better than before n the only thing I want is credit card should also show up side by side with debit so it will be easily for people to login wherever they want thanks🙏🏻

Your employees are always so friendly and help in any way they can whether it is in person or over the phone. I truly appreciate all of you!

Easy to use and follow checking status other things as well loan etc. good system for service.

30 days and no issues yet and easy to use. Thank you from a single dad after 26 years of not knowing anything digital and capable of handling my finances with ease now.

I live in Texas and my Pop lives in Missouri This makes it so much easier for me to take care of his financial needs. I have always been treated with the utmost care when visiting his hometown credit union!

Honestly don’t care for my experience. I have a car loan. I can’t transfer money from my account to make payment so I have to go to the location. I can’t use my card in the drive threw. I just tried to pay it off for the rest of the year and was told I still have to go in and make a payment every 30 days even if it’s payed up for the next 6 months. Makes no sense.

The on-line banking app was okay before but this new improved version is great and more user friendly! Totally satisfied with the new improved app.

I would like to see a feature to add checks outstanding checks against balance

Easy to use application providing ‘real-time’ account updates and data display w a couple finger taps. No issues w electronic transfers to other accounts.

Love it could not be better!!

One of the best online banking apps I have. Very pleased with this app’s intuitive user interface and available tools. It speaks volumes to the positivity I have for the credit union as a whole.

The app itself doesn’t really function up to my standards. Charges will be listed one day, then not the next, and then they come back days later....that makes it hard to track the(accurate) balance in your account. Other charges will be pending for almost a week. Infuze Credit Union itself gets 1 star as well. Go with Chase.

Asks for secure access codes but never sends them. Limits your being able to transfer to other credit unions, reset your password, etc. Was told to uninstall and reinstall the app but it’s not working.

Everything we need to do works very well . We’ve had no issues and things work quickly .

I love that it is so easy to keep track of my spending and transfer money. Plus the extrinsic check deposit works amazing for when you don’t want to go to the bank.

Easy to navigate, user-friendly, intuitive. But if you can’t figure out where something is, support is just a phone call away. I love this CU. ❤️

Easy to use and always available! Love the service it provides!

Very pleased with the app. Heavy user since the day I opened the account. I see no flaws and user friendly.

This banking app is easy to use. The only complaint I have with it is the notifications are a bit confusing to set up.

Super simple to navigate. Provides me with all the information I need when I need to log in for my mobile banking.

Never had any issues with it so far been using for while now

I like the mobile app it helps me keep track of my account and the new updates keep adding to my joy of it

Very useful on the go App. Can processes most transactions in this busy world we live in. Agree with statement. Makes banking out of state easy.

Great features, easy to use and I like the option to have double-validation on sign-in for added security

So easy to manage my accounts and transfer funds if needed. Makes life a little easier in knowing exactly where my money is going.

This bank claimed to have fee free overdraft protection and it’s a huge lie. They’ve probably charged me hundreds of dollars altogether in overdraft fees. Even if I have money in my account, I still get hit with NSF fees. It’s ridiculous. $30 each time they feel like taking money. Not cool. Switching banks immediately. They are scammers and have taken wayyyyyy too much money from me.

Love being able to watch my acct, deposit checks, transfer money easily from home.

It’s super easy to use and has everything I need while being a lot easier than going to the bank

I’m able to keep track on my account, and feel safe with all this identity theft going on. The seems to be very secure

I would like to see facial recognition put on the app. Also there’s no way to set up text messages that show me the details of activity in my account like USAA does. Once my car loan is paid off I’m closing this account unless they allow text notifications and facial recognition.