Best bank I have ever worked with. Always there ready to help if a problem arises or I just need a question answered. They also support the community and many local groups.

5 months ago, mastersoft15

nightmare

nothing works as it should I will switch banks if they don't fix this. The developers need to try harder this is a professional app. When clicking a tab it does not work as it should. Fix the face id issue fix the blank screen issue fix the ui it sends account blocked email after 3 blank screen?? really not my fault it does not work its 2023 please improve or hire better developers.

5 months ago, Elgjay

Love the ion app!

I can do whatever I want with my three accounts from home or anywhere. I’m not a techie and even I can do it! I love it and love ion bank!

3 months ago, We Do Life Together

ION

Always quick and easy for business and personal.

5 months ago, plane_to_sea

Outstanding App - Best Online Banking Experience!

Outstanding app with all the bells and whistles. Stands out above the large competitors.

4 years ago, Matt-man1021

Big flaw

The app needs to show your mobile deposit limit BEFORE your write “for mobile deposit only” on the back of your check. I’ve had checks not accepted on the app and then I’m stuck when it’s an amount too high for mobile deposit. How hard is it to show the limit BEFORE you start taking pictures? Please fix.

3 months ago, thunderouslady

Review

Takes too long to log in

5 years ago, artis_zeego

App needs serious updating

Have been using the Ion Bank app for over a year and this app is in need of serious updating. Here are a couple of the items that should be updated. Touch ID come on ever other app has that feature. The biggest problem is that when I take a picture of a check I am going to deposit. App comes back with image of front and back of the check are the same. I have to sometimes take pictures 4 or 5 times to get the app to accept the images. Minor issue the deposit amount should open the number pad on the phone.

3 years ago, VioletMine

Bill Pay not working since Apple update

Bill pay keeps telling me to allow cookies / I have / still won’t work / called Ion’s 800 number / they couldn’t help me / directed me to use Safari which worked / why have app if this important feature won’t work? Fix please... thanks

3 years ago, Jason Braz

UPDATE??

I bank with Ion Bank and another company who's app is light years ahead of Ion Bank. For example. I can log in with a 4 digit pin or facial recognition rather than always typing in my password. Also I can setup text alerts for any transaction wether deposit or withdrawal. Please invest in updating your app Ion.

3 years ago, anguisaca

Horrible

This bank is good but the people who developed this app are in need of some serious upgrade Please improve the following 1- navigation the back button and the way u navigate is very poor user interface very bad to understand 2-password: if you are using device identifier why do we need to change the password every 30 days this is not necessary I can see it from new unauthorized devices only 3- if you leave the app open on iPhone Xanax and close it it will go on a loop and we have to uninstall and install again in order to make it work 4-the menu should be mobile friendly this is 21st century please copy from other banks the bottom menu is very important to switch between tabs I have more issues but those are the most important ones please consider an upgrade

3 years ago, Nutmegger2

NEEDS WORK

though improved, this app has some major problems like the inability to see images of checks even though the “link” is there. Furthermore, if you do navigate to see the image, you automatically are permanently unable to navigate back to your account overview. VERY ANNOYING since, at least on my iPhone, I can’t log out either and any attempt to relaunch the app ends up in a failure.

6 months ago, Klagrave

Used daily

Latest versions are much better.

2 years ago, ant236923

Finally a brand new app and it’s still extremely outdated

They finally update the app. Do a complete overhaul and it’s still out of date. The screen hasn’t even been formatted to properly display on a new iPhone which was changed back in 2017 when the iPhone X came out. There’s no reason these developers are not putting out a better app for their customers. No face ID no way of remembering your passwords a terrible overall app

10 years ago, CCZP

TERRIBLE!!!

Stay away! This app does not work. I have had several problems, it has totally destroyed my account. It shows deductions but does not reflect them in the accounts available. So you end up thinking there is more money in your account then you actually have. The payments section isn't viewable at all. I ended up paying my car payment 2x because it didn't show that I had already set it up. Not worth it! Stick to the normal website.

3 years ago, Consumer13334534667

App Issues

This app systematically started to malfunction to the point where it no longer works. It’s started by disappearing from the home screen after logging in. Now it will not download from the Apple store. I spoke with someone from customer service who told me issues with the app was not an issue Ion Bank is responsible for fixing. She suggested I contact my carrier to see if they can resolve It. This app and lack of tech support does not deserve one star.

3 years ago, Kimberox

Wont load

Unsure what’s going on but for the last week the app won’t even load the prompt screen. Fix ASAP !!

5 years ago, Codeman ct

Exactly what I need

Easy to sign on, haven't had any problems after years of using.

6 months ago, MinionVader

Accounts

Applied for a checking account for a checking account again. This time through there app and was again denied. No reason giving either. Applied at another bank and got an account right away. Never had account with ION bank. Must be black listed….

3 months ago, Yankeeeeee

Bank staff in Woodbury

I think the bank staff, tellers and manager, in your Woodbury branch, are the best of any bank I’ve ever delt with.They are truly a home town bank who have, on numerous occasions, gone far beyond the norm to account this daft old man.I think your security department could used to be a bit more customer focused. They are over the edge with their security requirements.Far beyond any bank that I’ve dealt with.

5 years ago, arwestenberger

Works well, looks ugly

App works fine for things like transfers and checking balances but it really needs to be updated to work better on the X series of devices. It’s almost painful to look at

3 years ago, Lindamh65

Needs UPDATED technology

This app needs to be updated to 2020 at minimum, use touch ID to sign in! It’s ridiculous to gave to login manually and answer security questions EVERY single time a user wants to review their accounts. Please

10 years ago, kay phone

Won't let you access the app any more says its out of date but there's no updates

Can't use the app anymore says not compatible and needs an update how ever there's no updates. When you reload it, it's the same app with the same message!

3 years ago, Roloxdx10

Open issues

I don’t know what happened but since 3 week ago I can’t open the ion app. I uninstalled and reinstall the app again but still doing the same. Fix it please

2 years ago, Stormypants3

Total Amount

With the new update, I cannot see my total amount. I would really appreciate it if the total was put back :)

3 years ago, Psnizz

Error messages

Supposedly improved but I keep getting a “Your session has expired” or “Cannot connect to internet” message. I can’t check my balance ever. I can’t do any of my internet banking and it’s really getting annoying

5 years ago, Mikes88Stang

Not pretty, but it works

App does not display well on an iPhone X, but I haven’t found any major functional issues yet. Been using it for a couple days.

3 years ago, MPCHABOT

Updated review- It's WAS getting there..

I use the app every day.... And it worked well enough. App crashes and closes way too often. Now it’s strenuous to use this in a time when we need remote banking! You lease update the app!!

10 years ago, McEeves

Crashes

I was pretty excited to have mobile check deposit for my bank finally, but it crashes every time I try to take a picture of my check

8 years ago, Oneconnexions

Junk

Ever since they made the switch to "ion bank", things have been going down hill. There was nothing wrong with Naugatuck bank the way it was. Anyway, can't deposit checks using the ipad app.

2 years ago, update ur trash app

Horrible app

There’s so much to change about this app but changing my password and getting kick out of this app I gotta call every time to change my password or get money now

3 years ago, Bryan. L

The app will not load

The app all of a sudden is taking forever to load and sometimes it just won’t load at all. Someone needs to fix this app I can’t do anything on it!!!

3 years ago, megfried

Mobile deposit doesn’t work anymore

I’ve been using the app for years and now the mobile deposit doesn’t work. Very upset!

3 years ago, Albmxthiel

App literally doesn’t even work

App just loads on home screen. This has honestly just made me use my other bank for more stuff.

8 years ago, Etrinket

Obnoxious Bug.

The new format for the app is ok, not as easy to navigate as the old one. That is, if the app let's me in. I'm forced to resubmit my security profile every time I open it.

4 years ago, ATH199607

Need upgrade

Very simple need upgrade

10 years ago, JVM156

iPhone5

How can an app that just came out have no iPhone 5 support? Looks so tacky centered on the screen

9 years ago, jmbigfan

Doesn't work at all

Won't even let me sign in

3 years ago, nick_detulio

update this

won’t load can’t even make it to the log in. i wish i could give it 0 stars

4 years ago, ionbankboy

not very useful

unable to make electronic check deposits, no matter what

10 years ago, JoVec

No stars

There's no update

10 years ago, DCMcDonald

Thanks for iPhone 5 support

Thanks for listening and getting iPhone 5 support. Next step. iOS 7 revamp. 4 stars.

2 years ago, ygl1030

App is very user interface unfriendly

I log in via my phone. I have face scanning set up. With peoples united banking mobile app, i use my face and i get onto my account. On ionbank, my username is the first screen. My password is the second. My third screen are my security questions. EVERY SINGLE TIME. After the 2nd time, it became annoying. Please fix. Besides that, it’s sufficient for what i need

Description

Easily access all of your accounts and features right at your fingertips with our mobile app. Manage your accounts, deposit checks, make transfers, pay bills and more! Manage Your Accounts [+] Monitor your checking and savings accounts (current and available) [+] View mortgage, auto loan and other account balances [+] Set up Account Alerts and adjust your preferences Quick Access [+] Enable Touch ID® or Face ID® for a fast and safe way to access your account [+] View your balances on the go with Fast Balances Enhanced Navigation [+] My profile menu to manage notifications and personal preferences [+] Navigation tray with quick access to our top used features [+] Hamburger menu with all of the transactional tools needed to stay on top of your finances Deposit Funds [+] Deposit checks by taking photos of checks to deposit them [+] Instantly view the processing deposit in your account Make Transfers and Payments [+] Transfer funds between your accounts and to other financial institutions [+] View and manage your bills and recurring payments in one place Disclosure [+] Our mobile app is Free, mobile carrier message and data rates may apply [+] Some features are only available for eligible account holders and/or accounts.