I loved this app and used it frequently on both my phone and tablet. But the new version will allow only the portrait mode which makes it useless for my iPad and keyboard. It’s very disappointing to me because now I will have to go through the browser to the IQ website to do my banking business. I’m hoping they will correct this problem but it doesn’t appear that will happen.
So, the entire point of push notifications, or SMS notifications, is that they alert you to events. This is undermine in its entirety by the fact that iQ has coded their online banking app to send push and SMS notifications only when you open the app. In effect, they’ve used the push and SMS systems to create a useless in-app notification system. On a banking app, where timely alerts are essential, this is (I’ll be light here) less than optimal. As a late-diagnosed autistic adult who has struggled his entire life with budgeting, the arrival of the smartphone with online banking and accounting apps has been a godsend. I rely on immediate push notifications to help remind and nudge me to account for a transaction in my accounting app right then and there, in the moment. It’s simply standard-issue for banking apps to provide push notifications that properly behave as push notifications, and I implore iQ to correct this bizarre—and from what I understand intentional—misbehavior.
I liked the old set up better, it felt safer, I know it may sound funny but the difference to me is like righting on fine stationary and then writing on a napkin, this app. feels pretty flimsy! I hope my account is safer then it feels! Another thing that bothers me is, the first time I made a transfer I wasn’t sure if it actually went through because the transfer doesn’t show right away, on the front page, the old set up showed the transfer immediately. Businesses always think change is better but not always does the customer think so! I gave you three stars because I still love being able to do my banking from home. Thank you for the opportunity to share my opinion.
I have sent two different emails with my concern. Sometimes when I go in it goes directly to the page for Bill Pay. I cannot get to my accounts so I have to delete my app from my phone and reinstall it which means each time I have to go through the initial set up process. Yes my phone is up to date. I sent a message the first time the person responded immediately but had to refer to the IT Department and their response is delayed and I miss their message. This started with your update, I had no problems previously. I would appreciate you looking into this and respond in a timely manner about how you can fix this issue.
The app is very easy to use shows all my accounts I can access then anytime, and the people that work for IQ in salmon creek are some of the nicest people, I called the other had a problem and the tell took the time thoroughly explain my situation she didn’t get upset. She was very understanding and very nice. Just wanna say thank you
I love IQ Credit Union. I’ve been a member for several years and just all positive interactions and everyone is always so personable wether it’s customer service by phone, online or in person at any branch. I’ve lived all over the US and IQ is by far my favorite banking institution! Thank you everyone at IQ. Take a bow!! You are all fantastic!!
I loved the older version but the newer one gives me a headache. Not user friendly, logging in was starting to work properly but now being weird again, having to go to the web to access my account is not convenient. Couldn’t access my bill payees easily and wasn’t able to update amount to pay on next bill without filling in their address etc even though it’s already in the system... not sure why they messed with it. I’ll update this once it’s fixed.
Easy to find what you are looking for. Easy to transfer funds. The one thing I do not like is signing in. I have a user name that has many variations and the site used to bring up a picture. If the picture was wrong, I knew I had the wrong user name. Now I have to make sure I’m ow it. The other was more user friendly.
Super easy to use. I can move money around in 3 taps on a screen. I can deposit checks with my camera, and see my balance in two second. It’s can even use my Face ID to open the app so I don’t need to take time to sign in, but also don’t have to worry about someone else opening the app.
Always helpful and kind. I’ve referred many family members! We really appreciate the way they help out any time you have a question or need help with banking related issues!
I have to log into this app manually every time I open it, despite the fact that I use facial recognition. This last year has been pretty consistent with this issue. I have a long and unusual password. This is an irritating inconvenience. Also, I have the same face I’ve had forever so I don’t understand what the problem is. The same message pops up every time “due to security concerns, you’ll have to login using your password.” This is stupid. Fix it.
The mobile deposit camera is garbage. I’ve tried at least 10x to deposit the check and then another check - both payroll checks. Unsure why a bank is using janky tech and making it problematic to use. Wells Fargo has a very good camera in their app but they are criminals so maybe that’s why they can afford a better program. Being gangsta must pay. 😂
Quit updating your app and making it so difficult to get into after your updates every time you update or do something. I have to figure out how to sign back in or I need to call the bank and get help signing back in. if it’s not broke, why fix it Can you people just leave things alone and let it operate like it should you don’t need to fix something that broke can’t get it to your head
I was having issues with my laptop trying to sign in to pay off my credit card then I thought of the phone app. I got in thru the IQ app, sent my payment and got out. All in no more than 5-minutes. John
Best customers service and support. We love this IQ credit union. We love them much that we move thousand miles away different state and still loyal member. I recommended to anyone, friends and family
The new app is super easy to use and logging in for the first time was so easy! The features on this app are amazing, can’t wait to see and use all the new stuff! Thanks IQ.
The app is terrible. The bill pay is not working now. And there isn’t a pop up saying what is happening. Just a white page. How am I supposed to pay my bills, or check status? The app is overall terrible. It is concerning when I cannot gain access from my phone to my money. I am working on finding a new credit union.
IQ is thorough, provides opportunities and incentives to save, alerts you of safety issues with your account AND you can talk to a genuine human instead of punching numbers if you have need to. Highest praise!
I updated my password like it showed after taking forever to find it. Now it won’t let me log in to view my account without correcting my contact information. It won’t let me change my email, or keep my old email. It just pops up with an error and to try again later. Please help!
Works fine, it’s easy to transfer funds and see balance. I just wish they would add notifications to the app so you can get an alert when a deposit is made.
It works good. The one thing that’s needs to be fixed is that when you transfer $ it doesn’t show up. You have to log out and log back to see iron your balance. If this was fixed I would give you 5 stars.
I put my user name in and then takes me to an authenticate page and provides a blank screen. It looks like there is supposed to be something there but does not give any option to put in my password. What was wrong with the old version? Now I can’t check my accounts. Not even on my computer.
A lot of good updates, but make sure you read the log in page, unlike the pervious person who complained because they didn't read it, info because you need to in put a temp password.
I’m fine with 2 factor authentication, but on 2 separate occasions, I’ve been unable to log in when I’m out of town, because I don’t give the correct device name. It’s important to be able to access my account when I’m out of town, but this app is cumbersome and irritating. It’s basically 3 factor authentication. Poorly done!
Didnt take my password. Jumped through every hoop to make a new one. Made a new password meeting every requirement. Got a notification saying it didnt meet the requirement. It did. This has been going on for a month. Called tech support 6 times today.
The new update won’t even let me login. It says my password that I’ve been using for years is all of a sudden wrong. Now I’m locked out of mobile banking. Some update. Thanks.
This app pretty much serves all of my needs for quick access to my accounts. The new fast balance access is phenomenal. To be able to get your current balance without signing in is a huge timesaver. Easy to make transfers between my own accounts and other family member accounts that are linked to me. Two improvements I would like to see is the ability to see your current balance on the same page as your transactions. Would also be nice to be able to sign out from any page that you on rather than going up to the main menu to logout. Overall easy-to-use with access to all of my banking needs.
I'm not sure why this app gets such low ratings. Yes, sometimes it takes a minute or two to load. Yes, sometimes I have to try twice to upload my check. Still way faster than driving to the bank. I love this app and how much time it saves me.
Yea I guess it's ok for a v1.0, but is phenomenally slow and doesn't retain your transfer settings from your online account. Technically it works (shows you balance and cleared transactions). It's faster to find a computer (even then, the new online banking system is slower than before and lacks features present in their old system). Neither the app or regular web banking will give you any details on pending transactions or holds other than the dollar amount. Unfortunately IQ's current M.O. is to down-grade service and package it as an upgrade. One bad decision after another on the part of upper management, cutting costs in all the wrong places...
I don't know what all the other haters are talking about, this app works for me 99% of the time, there are a couple times it gets a bit wonky but those are few and far between (and what app doesn't?) My only complaint is the messaging system, I keep getting emails that " I have an important message, log into the app to view, " when I log on there's nothing there.
Thanks for adding mobile check depositing! I had deleted the app previously because it wasn't any faster than just going to the mobile site on Safari, but now that you included mobile check scanning, this is much more useful!
I love IQCU and their products. However the app has lots of issues. The app sends me back to the sign in page every time I try to pay a bill. I end up logging in a second time for every bill I pay. Very frustrating! Sounds similar to other experiences people have had with the app. Fingerprint setup is buried in the app and I really had to search to get it set up. Good credit union with an okay app.
Does have glitches but the mobile check deposit is a life saver
The app does crash a lot…but the ability to deposit a check without even having to go to the credit union is a total lifesaver when I can't make it to the bank or am out of town
Personal finances in the palm of your hand iQmobile banking allows you to check balances, view transaction history, transfer funds, and pay bills on the go! Additional Features: - Card Management - Snapshot - Deposit Checks - Stop Payment on checks -ATM/Branch Locator - Secure Messaging for support *iQmobile banking is available to all iQ members. Visit www.iQcu.com for further details.
