Please go back to the previous version. The whole “deposit” and “withdrawal” info is pretty annoying and the days are no longer separated, now it’s just this long running list of transactions. It doesn’t look as organized as it did before. Please go back to the previous version!
Cannot do a mobile deposit been trying for over a week removed app reloaded app nothing works. it keeps telling me to retake the picture and it couldn’t capture the picture, yet The picture is right there clearly on my phone Called Jovia they have no idea they say I’m the only one with this problem. Really? It happens with every account I have and my family has also tried mobile deposits with their accounts and the same thing happens. now I have to physically go to the bank, which is not near me, to make a deposit. Completely frustrated.
Update to enable card when we can use our credit card whenever we want to as if you can turn off or turn on that way nobody would to never hack our account if cash app had it y’all should have it the way when we can turn off card at night when ready to use
Been using this app for about a year and it’s been ok, not the most intuitive experience. To pay my auto loan I have to go to the last tab and then press loan payment (if you press Pay under my loan it shows I have no eligible accounts). At the top of the loan payment screen I would click Make Payment but it no longer works. None of the options on the top of the screen work anymore. Please fix this so I make a payment and not get charged a late fee.
Comfort and great for all my Jovia accounts checking and monitoring my finances
Thank goodness for this app. I recently gave my debit numbers to some evil telemarketing company. No need to say weeks after the transaction crazy purchases started popping, if it was not for this app who knows when I would have find out
I would love the ability to see my Visa credit purchases as they are made and be able see all past transactions. I have this on other cards and it helps to ensure there are no fraudulent purchases.
The app is ok, I just don’t agree with the company itself.
Jovia has no problem treating you in the most suspicious manner whenever you deposit large sums of cash, yet will quickly snatch money from one account in order to pay any debt owed to them without warning or concern. I financed a car thru them and had a checking account. If one or two days passed, they will snatch that money from your checking and pay themselves without any regard of your own financial management. Do what you want
What I love about this establishment, you always strive to assist your customers. I’ve been banking with you for over 28 years and I would not go to another credit union as my main bank. Great job to all the staff you are appreciated.
I’ll keep NEFCU as a maintenance account. They’re just too far behind times with technology. I need real time updates when I send or receive money or pay bills. And purchases I won’t see sometimes till like 2 or 3 days later. No bueno. Get with the times. Oh and thanks for the echo Dot.
The ability to open it with my fingerprint make all the difference! Before it took too long due to my security concerns (long password, two-factor authentication). I think the app has all the features I want on my phone as I still think it's more secure to use my desktop for most transactions.
I need access to my visa credit card via app instead of going on the website or waiting for a statement in the mail to see my credit card activity. Also I don’t like that I’m only allowed 6 transfers from my savings to my checking and then after that I’m charged $10 every transfer. Other than that, the app is okay. I would also like to have easy access to the budgeting portion of the app.
Truly an abysmal app. Constantly undergoing maintenance so you’re unable to access your banking features - which don’t even work even in the brief periods when maintenance isn’t happening. Mobile check deposit is a catastrophe - quicker to drive to the physical bank and deposit the check than to use this service. Overall one of the worst apps I’ve ever had the displeasure of using.
Doesn't offer as many features as the web version, such as ability to enter a description when making transfers. Come on, that is so basic. Handy for depositing checks, bill payment, although there has been no upgrade in a long time.
Terrible for depositing checks. All of the photo recognition coding is a mess.
I don't know what kind of software they're using for the check deposits, but it's awful. It takes many, many tries for it to accept the photos, and I'm an amateur photographer! It's way, way worse than Chase's or Citibank's check deposit software. Quicker to mail it in.
This app makes banking very convenient, however when making a final payment to my overdraft it cannot calculate amount right. If I owe a few cents I have to call the help desk or sign into a computer. It used to be able to make final payments no problem.
However, we need ability to edit a scheduled Bill Payment. As others have said, I need to delete and reschedule to make a change. Otherwise, nice, intuitive app!
I’ve feared trying this way of banking in the past but with a lot of frustration and a little bit of persuasion from my friend Rudy in the collections department, I have walked out on faith and I’m pleased with the results
I have been a member of Jovia (formally Nassau Educators Federal Credit Union) for more than 35 years. Consistently excellent service over the years. Highly recommended.
Because they’re not a bank. Right? Great app. Love the fingerprint log in. Been with them for years. Wouldn’t think of changing and the app makes it that much better.
The picture appears very clear once taken but yet app rejects photo and request a retake numerous times. Very time consuming for a task that should only take a few minutes.
It's fine but really old fashioned like other APPs from different banks are way more advanced...just saying..especially credit card options...basically if you want to check something you have to go to website.
Transfers and debits should post faster to more accurately reflect available money. Actual available money should be shown in the large green numbers, not the “current balance” which is inaccurate.
This app is fine for checking balances and such, but the information on payments and transfers is not available it will tell you if you move money, but not toor from where! Step it up!
This is hands down the worst banking app I have ever downloaded. I don’t know what is going on with this thing- it boots me out, doesn’t let me go into my account saying I put in the wrong credentials when I didn’t. It’s been a nightmare. They really need to fix this thing. You’re better off going on the actual website
The business app I find useless for the most part. I can check my balance and that’s pretty much it. I can’t pay bills or set up a payee in the app. I just try not to use it much because it frustrates me. The personal account app is fine. I don’t know why you can’t just replicate for the business app.
Horrible app that is so difficult to navigate. I can’t add a new external debit card to pay my bill. I can’t stop automatic payments on my loans. Customer service closes at 5. Horrible credit union. Horrible customer service. Horrible website. Horrible app. Not user friendly at allllll.
You can’t print statements, you can’t copy statements can’t see transactions. Terrible website, worst of all account websites I deal with. Every “improvement “ seems to make it worse.
Can’t deposit mobile check on this one the picture is either black or won’t take whole picture when you have the whole picture in the camera now I actually have to go to the bank 😑 lol
I can not log into my account via the app or the computer. Every time I click “cannot access my account” and enter the password that they send to my phone it says incorrect password. This is getting very frustrating.
Easy banking anywhere, anytime. Our digital banking app makes it easy to check your account balances, pay bills, make deposits or move money between accounts 24/7. You can even transfer funds to and from external accounts or send money to virtually anyone. Can’t make it to the bank before it closes? No worries. With mobile banking from Jovia, you can bank wherever and whenever you want. Features include: - Account balances - Account history - Transfers - Bill Pay - ATM/Branch Locator - “Contact Us” information - Access to mobile wesite - Purchase Rewards - Loan Pay Down Options - Mobile Remote Deposit - Touch ID To learn how we protect your privacy, please visit: https://s3.us-east-1.amazonaws.com/cdn-staging.joviafinancial.com/uploads/documents/privacy-policy.pdf
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