Jovia Financial Credit Union

Please go back to the previous version. The whole “deposit” and “withdrawal” info is pretty annoying and the days are no longer separated, now it’s just this long running list of transactions. It doesn’t look as organized as it did before. Please go back to the previous version!

I love this bank, been with them for nearly 7 years but this stupid user interface is the only thing hindering me from actually seeing progress, for the past 5 years it’s been nothing but service updates and the app and whole website being down yet they have made no effort to update the interface to make it look even a little bit nicer, you’ve got all of these other banks that use solid interfaces and all accounts are in one pages pre loaded but with Jovia every single click is a process and you’ve gotta wait nearly forever for a single page to load, you wanna check your credit card balance? Too bad gotta wait for them to fix the servers… wanna see your debit balance? Too bad go kick rocks, this bank in every other way possible is really good but theres gotta be someone smarter in the IT department to make the app a little bit more polished. Get it together NEFCU/Jovia smh

Update to enable card when we can use our credit card whenever we want to as if you can turn off or turn on that way nobody would to never hack our account if cash app had it y’all should have it the way when we can turn off card at night when ready to use

Thank goodness for this app. I recently gave my debit numbers to some evil telemarketing company. No need to say weeks after the transaction crazy purchases started popping, if it was not for this app who knows when I would have find out

I would love the ability to see my Visa credit purchases as they are made and be able see all past transactions. I have this on other cards and it helps to ensure there are no fraudulent purchases.

Jovia has no problem treating you in the most suspicious manner whenever you deposit large sums of cash, yet will quickly snatch money from one account in order to pay any debt owed to them without warning or concern. I financed a car thru them and had a checking account. If one or two days passed, they will snatch that money from your checking and pay themselves without any regard of your own financial management. Do what you want

I’ll keep NEFCU as a maintenance account. They’re just too far behind times with technology. I need real time updates when I send or receive money or pay bills. And purchases I won’t see sometimes till like 2 or 3 days later. No bueno. Get with the times. Oh and thanks for the echo Dot.

What I love about this establishment, you always strive to assist your customers. I’ve been banking with you for over 28 years and I would not go to another credit union as my main bank. Great job to all the staff you are appreciated.

At this point You are unable to do mobile deposit. You are unable to do mobile bill pay. These are features that you need with a business account

The ability to open it with my fingerprint make all the difference! Before it took too long due to my security concerns (long password, two-factor authentication). I think the app has all the features I want on my phone as I still think it's more secure to use my desktop for most transactions.

I need access to my visa credit card via app instead of going on the website or waiting for a statement in the mail to see my credit card activity. Also I don’t like that I’m only allowed 6 transfers from my savings to my checking and then after that I’m charged $10 every transfer. Other than that, the app is okay. I would also like to have easy access to the budgeting portion of the app.

Great app which is super convenient. Check balances and deposit checks from anywhere. Thanks.

Truly an abysmal app. Constantly undergoing maintenance so you’re unable to access your banking features - which don’t even work even in the brief periods when maintenance isn’t happening. Mobile check deposit is a catastrophe - quicker to drive to the physical bank and deposit the check than to use this service. Overall one of the worst apps I’ve ever had the displeasure of using.

Doesn't offer as many features as the web version, such as ability to enter a description when making transfers. Come on, that is so basic. Handy for depositing checks, bill payment, although there has been no upgrade in a long time.

I don't know what kind of software they're using for the check deposits, but it's awful. It takes many, many tries for it to accept the photos, and I'm an amateur photographer! It's way, way worse than Chase's or Citibank's check deposit software. Quicker to mail it in.

Application error app has not been working for past 3 months I am making payments through safari web browser please fix this issue Jovia.

I have been using Jovia app for about a year now. So far I have not had any issues. Just like everything in life, only time will tell.

This app makes banking very convenient, however when making a final payment to my overdraft it cannot calculate amount right. If I owe a few cents I have to call the help desk or sign into a computer. It used to be able to make final payments no problem.

This app This app user friendly and easy to use. It hardly ever crashes or has glitches. I am confident using my app for my banking needs.

However, we need ability to edit a scheduled Bill Payment. As others have said, I need to delete and reschedule to make a change. Otherwise, nice, intuitive app!

I’ve feared trying this way of banking in the past but with a lot of frustration and a little bit of persuasion from my friend Rudy in the collections department, I have walked out on faith and I’m pleased with the results

I have been trying to speak to them for two weeks. Left plenty messages no response.

This is an amazing app, what would bring this app over the bar, is to have the NEFCU credit card option that can be paid through this app!

Because they’re not a bank. Right? Great app. Love the fingerprint log in. Been with them for years. Wouldn’t think of changing and the app makes it that much better.

App is user friendly and easy to navigate

The picture appears very clear once taken but yet app rejects photo and request a retake numerous times. Very time consuming for a task that should only take a few minutes.

It's fine but really old fashioned like other APPs from different banks are way more advanced...just saying..especially credit card options...basically if you want to check something you have to go to website.

You can check balances, deposit checks, pay car loans.... Terrific!

Transfers and debits should post faster to more accurately reflect available money. Actual available money should be shown in the large green numbers, not the “current balance” which is inaccurate.

This app is fine for checking balances and such, but the information on payments and transfers is not available it will tell you if you move money, but not toor from where! Step it up!

Overall happy sometimes the app doesn’t work and that’s irritating but overall good banking experience

It’s always freezing up when trying to access credit card statements

Easy to make check deposits, pay bills and make transfers.

Should have more options, but easy to use. You can't see past bill payment on one screen.

This app is way too slow. It used to be faster. Perhaps you need to update

This is hands down the worst banking app I have ever downloaded. I don’t know what is going on with this thing- it boots me out, doesn’t let me go into my account saying I put in the wrong credentials when I didn’t. It’s been a nightmare. They really need to fix this thing. You’re better off going on the actual website

Improve this please!

The business app I find useless for the most part. I can check my balance and that’s pretty much it. I can’t pay bills or set up a payee in the app. I just try not to use it much because it frustrates me. The personal account app is fine. I don’t know why you can’t just replicate for the business app.

Fails to recognize perfect images. Crashes frequently

Frequently have issues taking pictures of checks for deposits

Keep up the good work.?! They just need to add the 5$ on the checking account.?!

Horrible app that is so difficult to navigate. I can’t add a new external debit card to pay my bill. I can’t stop automatic payments on my loans. Customer service closes at 5. Horrible credit union. Horrible customer service. Horrible website. Horrible app. Not user friendly at allllll.

It is easy to keep track of your finances

You cannot make an external transfer from your Jovia app

The photo capture is way too sensitive. There are times I have to take six or seven photos before it goes through.

Zelle function of app should ask for permission to connect with phonebook. The app goes to the website for too much. Layout isn’t the modt straightforward.

Can’t deposit mobile check on this one the picture is either black or won’t take whole picture when you have the whole picture in the camera now I actually have to go to the bank 😑 lol

I can not log into my account via the app or the computer. Every time I click “cannot access my account” and enter the password that they send to my phone it says incorrect password. This is getting very frustrating.

It's an easy to use app, but it should have more options. It should be just as comprehensive as the website. It should show transaction history and rewards. However, I enjoy the simplicity of the app.

I don’t know what you guys changed but I can’t deposit checks anymore on any device. It says “rotate device to deposit check” but no matter how many times I rotate, it doesn’t work. Fix this.