This is one of the worst apps I’ve ever had the displeasure of regularly having to use. Outside of new ticket system, which is difficult to understand at first, the rest of the features are simply links to an outside website. Why put a button on an app only to have it lead to a website that I used to visit instead of the app. Moreover, the new system doesn’t allow for tickets to be purchased the old way. It’s also just a clunky app outside of its antiquated features. 2/5 Barely Mediocre.
Quick suggestion. Can you just rename the app to ‘Bustang’ so it doesn’t look like garbage on my Home Screen? I’m sure the marketing team really wants ‘Just Ride Bustang’ scrunched up on my Home Screen cause it committee’d better, but it looks like trash. Lots of other good notes and suggestions on the app in the other reviews, but this would take like 30 seconds for a developer to do, and reduce the Mickey Mouse vibe of this app by like 3-5%. Solid tradeoff imho.
Buying a ticket requires you to login to the app but there’s no login button. It’s so hidden that I stumbled on it and can’t repeat how I got there. Then, to activate the ticket there no Activate Ticket button anywhere. No, that would be too simple. The ticket activation instructions say to go to the Main Menu, Scheduling/Fares, then Buy ticket in the Apple Store/Google play store. Huh? This makes absolutely no sense. The ticket receipt on email says the ticket should be in my Apple wallet. Well, it not there. I spent a good hour trying to activate my ticket and gave up. I mean, seriously?
Tried for over an hour yesterday to buy a ticket. Nothing worked. I’ve never had trouble like this buying anything on line. You hit “Buy ticket online” then a new page opens up that says to download the app. I already did! I’m making this request via the app! Anyway, endless loop to nowhere. I accepted it as a challenge after a while and even came back the next day to start again. Of course, no luck. I will try to pay cash to the bus driver— the only way to get a ticket, it seems.
reviews are being dramatic, it really isn’t that hard to use. I saw the ratings and was scared the app wouldn’t work, but it works fine. use the website first to figure out which station your going to and from, and you’ll be good. seriously, it’s a normal app, could use some retouches but nothing dysfunctional
I find the app practical for the ticket purchase & use; however, since the update 2 months ago, the schedule, website connection, etc. are inaccessible via data (but still accessible if one’s connected to WiFi), making it impractical for mobile devices. Please restore the full functionality of the app. Thanks.
The website takes you to the app…the app takes you to the website. On top of that, neither have clear info, easy-access tickets, specific dates, nothing to help you get to a specific event (which is what bustang is mostly used for). The website is confusing, the app is confusing, and both lead to the other. Everything needs to be fixed. This is the most useless and unhelpful transportation app I’ve ever TRIED to use.
Just wanted to get round trip tix from Denver to Salida and back. Apparently it is too much to ask them to plan the route and costs for me, instead I had to click different “Lines” to figure it out myself. Being unfamiliar with the area I had to access the maps to see where each town was to see what “Line” to take. Never did figure it out. I’ll try a different company and app to see if they are more aware of how to not frustrate potential customers into shopping elsewhere.
There is absolutely no feasible way that I can find—using the app or the mobile sites that launch when you click some thing in the app—to look at schedules. This really just seems to be a means of purchasing a ticket and the app is so bad I don’t know that I trust putting my credit card info in to buy a ticket!
I don’t know how the design team failed to consider how all other travel booking on all other platforms works. It seems no benchmarking or UAT. I thought Colorado had better government than this.
Frustrating is an understatement. It takes you from one thing to another without giving you any answers or linking you into where you can buy your actual tickets. It keeps asking me to get the app which I've already got. Looking at all these other reviews, you all really need to look at this and fix it.
To restate what many other reviews have said, this app is pretty bad. The Bustang website forces users to use this app, but then this app mostly just redirects you back to the website. Also, it’s obvious that functionality was not thought out. E.g., the bus schedule and the cost of a ticket are in two totally separate sections of the app.
CONGRATULATIONS!! You've one the top 100 worst apps ever created!!
By far the worst app out there! Doesn't tell you times, the route options are crap, it's a shítshow. It's fine if you ride every day but God help you if you don't! Horrible app...the website is actually worse. Their tech program must be run by PC people. There's no way that this company is run by Mac operators.
I paid for an electronic ticket with my credit card and my data got stolen: unauthorized purchases appeared in my bank statement a couple days later. Can’t attribute it specifically to this app, but it’s very suspicious since I haven’t lost my card and haven’t used it in any unusual place since I got the ticket. Very suspicious.
App doesn’t allow you to buy online. Seems like a glitch in the system. Tells you to download app, app tells you to buy online and go to app. This is a TERRIBLE design of an app.
Quite honestly might be the most worthless transit App I’ve ever seen. Hope Colorado got a deal on this one. Riding to Vail for free cause no one can get my account working on the App
I needed a ride out of a city because rental cars wouldn’t let me do a one-way trip. I learned about Bustang and created an account on the mobile website and started the checkout process. The website FORCES you into finding and downloading this clunky iOS app (did you ever think your customers might have poor service or limited data and need to simply use the website?!). Fine, so I downloaded the app. Then the schedules are SO hard to interpret and read, which led me to buying a ticket for a route that wasn’t going to make it all the way to my destination city that evening. You can’t just find the route you want and the time you want to go and buy that ticket. You just buy some random ticket and then later have a short activation window of time to use it and hopefully you bought the right one!! I spent such a long time trying to figure out if this was the right ticket. The bus station digital signs were nearly a match for a bus leaving at 5:40pm and getting me to a city 1 hour before my destination going west, so it seemed like a glitch on the website because the website ALSO said it was a 5:40pm departure for the my home city. So I bought the ticket and then it turns out the bus will not even be going that far. Terrible user interface and they claim “no refunds” so I would stay away from this terrible system which wasted hours of my day and made a stressful situation of being stuck in an unfamiliar city even worse by wasting my time and money and energy.
Buying tickets online and having them pushed to Apple Wallet (and its Android equivalent) would be more efficient than downloading an app whose only non-redundant function is to access the mobile tickets. Also agree with the reviewer who would like to be able to purchase Point A to Point B tickets in one transaction. A round-trip between Fort Collins and Frisco (via Denver), for example, requires four separate transactions. Big picture, however, the app performs its stated function and is easy enough to use if you know your route and transfer point(s). I'm grateful for the mass-transit option.
Works great for buying a ticket. First-time rider of this service, it took me just a minute to register, then buy a ticket. Once purchased, the ticket sits unused in a wallet within the app, ready for whatever day you wish to use it. Then, just before boarding, open the app and click to use the ticket - this will cause a QR code to be displayed in the app, which you show as you board. Easy. To view schedules, or do anything other than purchase a ticket, I used the Bustang website, not the app. Just use the app for the ticket, and be happy.
Purchase your Bustang tickets right from your phone, and keep your tickets in the palm of your hand! Purchase single ride, 10-ride, 20-ride, or 40-ride passes. View all your tickets in your ticket wallet and access your account with ease from any mobile device. The app also provides you with customer service contact information, and links to our social media pages, website, and more! You can purchase tickets up to 180 days in advance of using them. All tickets are delivered to your phone are not yet activated. You must activate your ticket as you are boarding and present to driver for validation. No scanning necessary! Mobile tickets expire 30 minutes after activating. Please do NOT activate in advance. For questions and feedback, please call (800)900-3011.
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