The “ticket checker” feature USED to work flawlessly. When clicking the ticket checker icon, the camera on your phone would be opened, and immediately upon placing a barcode in front of it, the barcode would be scanned, and the app would tell you if your ticket was a winner or not. Same thing would happen when scanning a ticket in for a “second chance” drawing. But since the app was “updated” the last time, none of the barcode scanning functions have worked at all. Not even once!! Very frustrating when trying to check tickets or enter tickets into “Second Chance” drawings! Without that feature, the app is essentially useless.
I live near the Kansas/Missouri border so I play the lottery in both states. I’ve been favoring the Mo Lottery, so I only used their APP. I just downloaded the Kansas Lottery APP today - because we hadn’t checked our tickets in 3 months so I had a lot - and it’s so much easier to load my losing lottery tickets with this Kansas APP. No numbers to enter, just a very quick scan. I love this APP so much!!!
If ur in rewards and then coupons if u buy a coupon then the app goes to woop something went wrong refresh but u cant it wont take you anywhere then after that it never lets u see the coupons u bought needs fixed big time
I’ve downloaded the app several different times and it’s always the same. when you put in your information to set up your account, it won’t let you go past that part. Therefore you can’t create an account. so why are we buying these Kansas lottery tickets? I’m close enough to Missouri so I’m going to start buying those..
The redesigned app is terrible. The games freeze up after each play and you have to force close(usually losing at least one of your plays. There is no easy way to see what drawings you’re in anymore. Don’t waste your time because you won’t win anything anyway but that’s another story.
After the “great” update the system won’t let me in or let me update my password Did KDOL help you with this update? Response was about as helpful as the software update. KS Lottery really blew it with this update. Makes MO lotto app look good which is not a good thing I’ll be buying my tickets on the other side of the state line going forward
App doesn’t work and hasn’t worked for a long time
Can’t sign in, this can use ticket checker. I deleted the app months ago because of this. Got tickets the other day, downloaded app again and sign in page is still glitched. No seems to care to put effort into it.
This app is hot garbage you can’t do anything from the app itself you can’t see grand prizes you can’t see prizes at all all it shows you is this point based bulls*+t you don’t care about. Take a look at Georgia’s lottery app for a starting point Kansas.
It just doesn’t work. Can’t scan tickets. It’s pointless. And all the feedback comments are hilarious cause it’s an auto generated response. Been like this for years. Don’t waste your time w this app
Terrible design. Scrolling drop downs (city, state) not designed for public use. Touch is too sensitive in areas and not consistent. Once entered it caused a continuous loop How companies develop this kind of trash without proper testing on proper equipment baffles the “H” out of me!
Currently the application for apple is not working. It will not let me sign on in the app. The sign on button is just spinning, even when closed and re-opened.
The app doesn’t work. Tried to register an account in order to scan tickets and it won’t let me select the city or state that I live in. Piece of junk.
Forced update, forced password reset that continually says “invalid reset password key”, now I can neither reset password nor access my account!!! Have emailed their customer support twice now with no response!!
This app is a scam, I had it for years and now it won’t let me sign in and saying my email was never registered. Do not download. They are tracking you
What the heck? I update the app and now I can’t even get it to log in, it just keeps making me reset my password on an endless loop!!!! Please fix this!
The app keeps crashing. Once I open the app I receive an error box saying “something thing went wrong please retry”. I click the x get rid of the box but it continuously keeps coming up preventing me from doing anything in the app. I will delete and reinstall the app for it to work temporarily then the cycle starts over. Any suggestions on why this is happening on an iPhone 8? I like the app when it works.
And it was. Now I have trouble with earning the free points they offer with those games. Like the Silverado game and the horse race game and the balloon game offered here to clarify what I mean by “earning free points with those games”. Contacted them 4 times now and they keep asking for the same info which I have told them 4 times now. It’s clear to me that they don’t actually read the complaints and just send the standard cheat sheet responses. Discovered today that when I’m using the news feed and I’m directed to the promotion page to see details that I just get another copy of that promotion with instructions to see the promotion page for details and that’s all there is. Can’t find anything about how the millionaire raffle is going using the app, although the website has that info. So the app has become useless. If one or two features aren’t working properly, how can I rely on any of the others. I wanted to see the winners of the three second chance drawings I had entered, and I cannot. And calling attention to the problem has been fruitless. I guess I am supposed to believe that my phone is the only one that has had a problem since updating to iOS 14 and 14.1. Could be but I haven’t experienced any problems with any of the other apps on my phone. Thanks anyway.
$80 million…that’s how much the great state of Kansas made last fiscal year through lotto sales. And they can’t even manage a contract for a lotto app that’s usable. It took me 20 minutes to figure out how to set up a profile. I couldn’t understand why I can’t input my birthdate until I noticed the popup calendar at the bottom right corner of my iPhone 13 Pro Max screen. Finally got that and then went to scan my ticket and the only notice I got was that some tomfoolery points were added. Had to play around for another 10 minutes until I found out that there are two options on the camera scan screen. You have two separate options, one to scan to see results and another to add points to some frequent player system. Wow, can’t just scan in one go. Dear Kansas, please fire whatever third-party developer you use to manage this app and scrap the whole UI. Start from scratch and try to see what the people want and need. I play the lotto maybe once a year. I just want something that tells me if I won instead of myself combing through numbers and how to tell if I have some combo that’s a winner. Thanks!
Great app, easy way to earn points, haven’t had any problems
I got the app not long ago, but everything about it seems to work. Im not sure why there are so many bad reviews. This app is pretty cool! I like the different things that you can be entered in to win! On top of that you get points! The videos you can watch to earn points, really help anyone understand how to use the app and other features it has.
This app is so hard to use and clunky they really should get their money back from this developer. It won’t let me log in says it sends me an email for forgot password which never arrives. I try to register a new account where you input the birthdate it doesn’t even have the keyboard pop up to enter number in so you have to type them on another app copy the number and paste them into each box for the dates, then at the end it says you have to confirm your email to which it never sends the email through yet again. What a waste of Kansans money.
Lately when I am scanning all my tickets for my play on points it will accept them and count them but I do not know how much I am getting for any of them or it won’t update the total for days. This has been an ongoing issue for at least the last month or two and it’s frustrating when you don’t know how much you have to enter any of the drawings or anything! Someone needs to be fixing this bug or whatever in the app!!
I typically never have issues with this app and love the updated ticket checker function. But as if yesterday, the app won’t even load fully. I can only see the blue PlayOn screen. Not sure what’s going on...
This is the official application for the Kansas Lottery. Keep the dream of winning going with PlayOn®, the Kansas Lottery Players Loyalty program. It’s FREE to join. By downloading the PlayOn mobile app, you have the ability to scan your tickets quickly to earn points and then choose the drawings or rewards you wish to use them for. From games that earn you points, to second chance drawings for exclusive prizes, and rewards like coupons or tickets to events such as concerts and car races, you have so many ways to play and win! Plus, it’s never been easier to stay up-to-date on new games and promotions, or to find a Lottery retailer anywhere in Kansas. In addition, you are now able to check your tickets for winners at your convenience. Join today and start earning points by submitting all of your valid Kansas Lottery tickets into the PlayOn app. Play Responsibly! Dream Bigger!
