Let me level-set. I view apps as programs designed to provide access to otherwise unavailable processes. Additionally, an app should be easy to use and I intuitive I am a little disappointed with this app. Not because it does not provide access but because it is not intuitive or innovative. It’s basic and cumbersome. Don’t get me wrong, it works, but it’s unsatisfying for deeper banking needs. Here’s a short list of things I think could be better: 1. Remove the adds for the app features. This is the app that has adds about itself. If you want to highlight the features, do it in the App Store or in a document, not mandatory adds that impede my personal banking information 2. Give users access to their routing and account numbers in the app. I can’t tell you how many times I used a banking app to to that, and to not have it here is disappointing 3. Either enable Face ID for all security or remove the additional security required to see info within the app. How many times do we need to log in? 1 and done. 4.Customizeabke quick links This app just seems like a forgotten child in an ever-evolving world. I think there is a lot that could be done to help users have a better overall experience and I hope to see design or technical changes in the future. But again, this app is basic and works. So, 3 stars from me just because it works like a car that with a broken gas gauge and broken speedometer, there’s room for improvement.
This app has generally worked fine for me, but for the past month or so, touch ID no longer works on my iPhone 8. I’ve tried disabling and re-enabling touch ID but nothing works. I still need to login with my password, despite the presence of the touch ID button on the login screen, which does nothing when pressed. Frustrating. A step backward! Also, it would be nice if the app would show you your accrued interest, or any interest information whatsoever. You have to logon with your computer to see any of that. Why not in the phone app?
I only use the app to check transactions and balance. It would be a nice improvement if I could see the balance at each transaction just like the statement shows. Also, why do I have to share my location to get a list of branches? I should be able to zoom in on the map and see the locations in that area. As of Apr-2020 I’m having the same problem as Harvey Clifton (review from 1 yr ago) where the Touch ID doesn’t work! Can this be fixed? Please...
It works, but also needs work. It does get the job done when it comes to internal transfers and mobile deposits. I wish it were more responsive like other bank apps are. For example, when I make a payment, I’d like to see it pop up almost instantly on the app. Zelle is also supposed to work with the app, but it doesn’t appear for me at all...and because it’s supposed to work, Zelle will no longer work for me!
I’m having issues with my password. I just changed it a few days ago and now it tells me my new password isn’t correct. I read another review that they want you to change the password around every 6 months, I did that and now after 4 days my credentials are incorrect.
The bank basically is a slum trash bank . Everything all their technology is outdated . What’s the point of having a bill pay app if it takes several days to pay the money ? Really disappointing. Im sorry I ever signed up for this bank or this app . I guess this app is better then no app but that’s all I can say .
It works when it wants to work. It feels like almost every week there’s some service problem that causes it to not work when you try to log in. This can become frustrating because it doesn’t work for a while.
Be warned Kearny Bank makes you change your password every 6 months BUT you learn this by not being able to logon, not by a notification. They don’t have 24/7 customer service to help with this, so plan ahead.
I just opened up an account , & when I tried to enroll the “additional verification” section was completely empty. It won’t let me enroll without completing whatever’s on that page. It’ll say that the request has timed out, and until it gets fixed I cannot use the app because I must enroll.
Just “OK” for a bank App - log-in never lets you use Touch ID and it sometimes just tosses you out for another round of PW entry. Also - asking for security question AFTER you deposit? How many people go around depositing money into other people’s accounts?
Basic app to pay online bills, but I would like to see Touch ID added to sign in instead of always typing user name etc. would like to see my debit card work with ApplePay on my iPhone 6 like the other banks are adding .
Absolutely hate the new two factor authentication system. They double text so I can’t even see what the code is, and if I open my texts to look I have to start over. It is an extremely non-user friendly design and makes online banking inefficient and confusing, the opposite of what it is meant to be.
Constantly resetting my password because it locks me out for “wrong info” but I know it’s all correct. Did it for a 10th time now, but this time it won’t even let me reset my password bc it’s saying my username is wrong. I use this app everyday. Passwords written down every time. My info is all right. And my phone even saves usernames and passwords. I click the saved icloud key and it fills it out for me. App still says it’s wrong. I am running out of passwords ideas over here.
Kearny Bank’s Mobile Banking App Managing your finances 24x7 with the Kearny Bank’s Mobile Banking App. With the new app, you’ll get immediate secure online banking access to: • View account balances and activity. • View your account statement. • Pay bills through BillPay • Pay other people using Zelle®. • Transfer funds between eligible accounts. • Make mobile deposits using your phone’s camera. • Change your password and other profile settings. • Set up account and security alerts. • Manage your ATM/Debit cards. • Open an account in app. • Find the nearest Kearny Bank branch and ATM locations. Kearny Bank’s Mobile Banking features the same level of security as our Online Banking and is tied to your private Apple device. For more information, contact us at (800)273-3406 opt 4, opt 3 or go to our website to enroll. Kearny Bank, Member FDIC. Standard mobile web fees may apply. Please contact your mobile carrier for more information