App just got an update and it looks great! Its faster and looks way better than the previous update. I still wish they would add support for Touch/Face ID for logging in.
I have it set up for face recognition but every so often the app completely logs me out. I have the password wrote down but when I try to put it in to log in it says my password is wrong. Had to change my password 15 times last year and already had to change it 4 times this year and Its only April. Shouldn't be getting logged out this often and have to change my password this many time. I don't have this kind of problem with any other apps. Just this stupid app. YOU NEED TO FIX THIS NOW. the security questions are a joke. I even answer them and it doesn't acknowledge its my account.
I’ve spent over two hours today trying to deposit a check whilst out of state and I’ve been unable to do so. When I click deposit, I get the spinning wheel which freezes after a couple of seconds, and then a few seconds later the entire app closes down, and I have to reopen it and sign back in. I’ve tried deleting the app and reinstalling, changing the password, using a different phone, and nothing works. I have spoken to a lovely woman at KCCU who is going to let somebody know that there’s a glitch, at least with the iOS. I hope they get it sorted soon.
I have business and personal accounts and home equity line. I can easily switch between accounts and transfer money around instantly, which is very helpful for quickly and easily keeping my finances balanced.
There are a few tweaks that could make the app much better. One ALLOW PUNCTUATION when communicating through the app. How unprofessional is it to send a message where it’s full of gaps and half words. If I decline to post early a deposit don’t keep asking each time I log in. I know it’s there and how to post it early if I change my mind. I’d rate higher but the punctuation is a big hit in my opinion.
Reduce steps for authentication like 99% of other apps. Mobile deposit is down a lot, which is not convenient for individual s not near a shared credit union.
Trash, I wish I could just close my accounts. Now that I moved from the area banking with Kellogg is terrible. Worse customer service, the people you talk to couldn’t care less about there customers.
This app does exactly what I need it to do. However it would truly benefit from an update. The formatting is large and bulky on the iPhone 6s. The keyboard is the older style and the font is much larger than it needs to be. It gets the job done but isn't visually appealing. Thank you.
Great to be able to access a very useful version on my iPad. Looks like a lot of information is available on rates. I thought KCFCU communicated well about how to log in after the update.
I love this app it makes online banking so easy. I can transfer from accounts and set up scheduled transfers...even shows current loan rates. Great app
This is literally the worst online paying off loan app I have ever came across. I have no way to transfer my money onto their banking app so I can pay off my car loan. I’m not understanding how I’m supposed to pay my car loan if you guys made it impossible to add a card.on I’m not about to lose my car because you guys can’t figure out how to properly make an app and then and audacity to slap on a $15 fee 😤 absolutely ridiculous
Updated to the New Version and won't let me log in with my username and passwords. Oh by the way. Nice description in the what's new section. Just says New Version. Could have added a little bit more than that.
Kellogg Community Credit Union Mobile provides members convenient access to our website, mobile check deposit, mobile banking, branch and contact information.