Kellogg Community Credit Union

App just got an update and it looks great! Its faster and looks way better than the previous update. I still wish they would add support for Touch/Face ID for logging in.

I have it set up for face recognition but every so often the app completely logs me out. I have the password wrote down but when I try to put it in to log in it says my password is wrong. Had to change my password 15 times last year and already had to change it 4 times this year and Its only April. Shouldn't be getting logged out this often and have to change my password this many time. I don't have this kind of problem with any other apps. Just this stupid app. YOU NEED TO FIX THIS NOW. the security questions are a joke. I even answer them and it doesn't acknowledge its my account.

I’ve spent over two hours today trying to deposit a check whilst out of state and I’ve been unable to do so. When I click deposit, I get the spinning wheel which freezes after a couple of seconds, and then a few seconds later the entire app closes down, and I have to reopen it and sign back in. I’ve tried deleting the app and reinstalling, changing the password, using a different phone, and nothing works. I have spoken to a lovely woman at KCCU who is going to let somebody know that there’s a glitch, at least with the iOS. I hope they get it sorted soon.

I have business and personal accounts and home equity line. I can easily switch between accounts and transfer money around instantly, which is very helpful for quickly and easily keeping my finances balanced.

There are a few tweaks that could make the app much better. One ALLOW PUNCTUATION when communicating through the app. How unprofessional is it to send a message where it’s full of gaps and half words. If I decline to post early a deposit don’t keep asking each time I log in. I know it’s there and how to post it early if I change my mind. I’d rate higher but the punctuation is a big hit in my opinion.

Reduce steps for authentication like 99% of other apps. Mobile deposit is down a lot, which is not convenient for individual s not near a shared credit union.

menus a disaster, do not suit my routine needs, basically default to "do you want a loan?"

Trash, I wish I could just close my accounts. Now that I moved from the area banking with Kellogg is terrible. Worse customer service, the people you talk to couldn’t care less about there customers.

Won't remember my phone so I have to keep getting a one time access code

I hate the update. It messes with my eyes. I think this is a major downgrade. I might change banks No one likes it. Change it back.

Can access my account with my PIN number or with face authentication.

Needs Touch ID.

This app does exactly what I need it to do. However it would truly benefit from an update. The formatting is large and bulky on the iPhone 6s. The keyboard is the older style and the font is much larger than it needs to be. It gets the job done but isn't visually appealing. Thank you.

Great to be able to access a very useful version on my iPad. Looks like a lot of information is available on rates. I thought KCFCU communicated well about how to log in after the update.

I love this app it makes online banking so easy. I can transfer from accounts and set up scheduled transfers...even shows current loan rates. Great app

Love the app! Works great and is easy to use! Did have an error message, but since has been fixed.

Great since last update. Used to crash after log-in attempts but not anymore! :-)

Has saved me more than once on the go. I love my credit union!

Since the last update the app has ran smoothly and been great.

Good app. I initially had log in troubles but it seems they have fixed it. I love I can cheek my balance when ever I need to!

Love the app! It makes my banking so easy :) thanks for the great product KCFCU!

Crashes when you click forgot member number or password. Won't let me login with my CORRECT credentials.

Thank you for the app. Very easy to use and I like the style.

Really user friendly!

After entering my member number and password, then answering my three secret questions three times only to have it lock up and start over...

Like others, cannot get app to even log in. After entering credentials, get prompted for secret questions - hitting Continue crashes the app.

Really just a web wrapper, and you have to fully log in EVERY time you run it. A real drag for an app.

Great app. Very user friendly.

Won't let me log in, crashes as soon as I enter my user information.

It doesn't work, unfortunately.

Crashes after entry of security questions. Rebooted, reloaded app to no avail. Needs to be fixed.

Love this app.. So easy to use...

Updated to the New Version and won't let me log in with my username and passwords. Oh by the way. Nice description in the what's new section. Just says New Version. Could have added a little bit more than that.