I am so very pleased with the new modern mobile app! So many new custom controls and alerts for my debit and credit card as well as additional alerts I can customize. Wow! There’s also a new Financial Wellness section that allows me to create personalized savings goals and track my spending based on categories. And so much more! Good job Kinecta! 👏
In my experience with it, this app has always been reliable and user-friendly… until this recent redesign that no one asked for. Now it’s harder to use and harder to read. The old version had expenditures/withdrawals in red and income/deposits in green. This new version has everything in black with a tiny, barely-visible minus (-) symbol next to withdrawals, which is a hard to read (at least for me) and less than ideal. Please fix this because the old version was working perfectly fine and I liked it. But this redesign made it demonstrably harder to use. It still technically works, but it adds a layer of friction and inconvenience that I never asked for and I’m not happy with it at all. Also, please, for the love of all that is holy in this or any other universe, *please* give us a dark mode. My phone is normally in dark mode everywhere, and I don’t enjoy being temporarily blinded by how bright this app is.
I really enjoy Kinecta mobile app, and now that they have upgraded, I can see all of my accounts. However, it can be confusing. I think, it would be better if I could rearrange how I view each account. I would like to see the checking and savings account for one member account listed together, and then the checking and saving for the next account listed together, etc. As it stands now, I have to go through all the checking accounts that I’m listed on, and then I can go to all the savings accounts. I’m just saying it’s not as pretty to look at and it’s more confusing than it was before. It’s just aesthetics. At least I can do Zelle, although, finding the Zelle button is more difficult than before, and I can transfer funds, and I can see all of my accounts at one place. I appreciate that.
It’s important for a banking app to be as efficient as possible and so far this updated one has not been it. Sometimes it randomly won’t let me log in because of a “problem.” I have to identify myself as being human each time. It tends to run slow - even when just opening it. The online bill pay feature is less user-friendly. Zelle isn’t easily accessed. And, finally, it’s not as easy to tell where deposits or withdrawals have been made (as others have mentioned the red and green was so much better). They really built this app up, only for it to be a huge letdown. I waited a few months to give them time to work out the bugs and kinks before reviewing, however this still (really) needs some work, and I’m hoping that they’ll take the feedback here seriously. Not to sound dramatic, but people’s livelihoods genuinely are dependent upon this app running smoothly and efficiently.
Needs to add the GREEN color for deposits, like the app used to have. Made it easy to find all my deposits or credits made to my account. Right now everything is black. Need the ZELLE payment option on the main screen instead of having to go through the options, highlights payments and then hit Zelle. Trying to pay someone quicker, especially when the app is running slow due to crappy service at certain locations.
I keep getting errors of trying to load my accounts. And now I’ve read from other people that you can’t make a mobile deposit easily. This app was not ready for prime time. Now I have to drive to Kinecta to deposit my checks. Hopefully they get this fixed very soon!
I used to really love banking in the app, but since they redesigned the app, I hate it. I have one issue or another, every time I try to log on. Sometimes just logging in is the issue. Mobile deposits are non existent for me currently, because of a “bug”. Finding it extremely frustrating to constantly get error messages on what’s supposed to be better. If it ain’t broke why fix it? Well I hope they get it together soon. I’m a big fan of not seeing the inside of my branch, but not an option currently!
This app is terrible! I jumped through the hoops twice to be able to use it to make my car payments, still doesn’t work! I’m taking out a loan elsewhere to pay my vehicle off so I don’t have to deal with this company anymore. Also, some genius decided to lock all accounts that hadn’t been accessed for a year. With automatic payments set up for years, I had no need to access it. Got a notice that my payment was delinquent because all auto pay stopped and told me to set it up through the app, yes, the app that doesn’t work right! Not good business in my opinion.
I have an iPhone 13, loved the previous app, but this new app released in March 2024, Not a fan! I lost biometric login. Mobile deposit issues, repeatedly. Not intuitive navigation—where is everything?! Message replies hard to open/read.
I am seriously considering leaving Kinecta because of their app not being finished with all the bugs worked out. It is in fact not convenient for banking since it had to change my password 9 times since you updated the app. I can’t change my phone number even tho I asked one of your customer service rep to do it they told me no you can do it no the app. I cannot do it on the app so I am locked out of my own account for no reason. So over all I hate the new banking app and I’m gonna go to Long Beach credit union instead.
The mobile deposit feature has been updated to automate camera controls. Whenever I attempt to deposit a check using the updated features, I get error messages stating that the interface doesn’t like the date or name on the check. Thankfully there is an option to disregard these “warnings,” but I find it unsettling that the app camera cannot locate the date or name on the face of a document.
Every time I going to the Canoga Park branch, I am pleased that the bank tellers remember my name without even having to put in my car. They made me feel so welcome there and always take care of all my needs the quickest time possible thank you Kinecta
It keeps asking me to create a new password! I created a new password password, then logged out, and when I try to log back in, it asked me to create another new password!
What just happened ??my husband and I have separate accounts- we each technically have access to one another accts if needed. This new update has all of our accounts in view: mine, his, even our daughters. I do Not like this. We keep our accounts separate for a reason. He spends his money how he likes and same for me. We pay our bills equally. Do I really want him knowing how much I spent at Target? No. A big thumbs down for me.
Kinectas new App is way more user friendly and helps make me self sufficient to the point where I don’t need to call Kinecta anymore, this was a needed upgrade and I’m glad it happened!!!!
Combining all accounts into one acct. worst idea ever
By Kinecta combining access to all accounts into one account es stage worst thing ever done. Now it takes me twice as long to do simple banking to ensure I’m correctly transferring funds or accessing correct accct. I ask that Kanecta ask customers if this is what they want before executing something that impacts banking.
Kinecta used to be the absolute best. Each new update is worse than the last. Previous revision was way better. Transfer between accounts showed current running balance. The new color scheme is terrible. The new interface is clunky. Adding my husbands account with mine into one login has made things confusing.
Kinecta had one of the best apps for banking out there, and then they decided to change it. Now, it’s probably the worst app for banking out there. They completely screwed over the login process, the transfer process, the everything! I would not recommend using the app, and use the website instead.
Change the app back to how it was why is everything all small now. Stop changing things leave the app alone! I like how it was before big so you can see! Also stop asking me if I’m a robot every time I sign in you should have a remember this device option.
I have enjoyed kinecta since i opened the account. They were more stringent then. Kinecta is now more flexible in lending money - back then, kinecta was very uptight about who they loaned money to.
I loved the previous version but after the update transactions take DAYS to fully process on your account compared to minutes a few months ago. The new interface is alot more user friendly but the delayed transactions are draining to deal with.
I was giving a 5 Star until that notice popped up and will not erase or any way to move forward, go back or cancel! This is NOT something I would expect from normality from excellent service. Can’t believe that was approved by the board. I agree with previous comments, I’ve expected better
The old app was better. It was laid out better, easier to navigate, and looked better. Now they’re adding advertisements for their loan products on to the home page. A perfect example of replacing something good with something new just for the sake of change.
It was pretty bad before the update where it happened every couple of week but ever since the update I think I’ve had to change my password almost every other login. It’s extremely annoying.
App ok for now some bugs here and there, but with time will get better. Dark Mode is needed, please give us dark mode option. Thank you very much Kinecta Team. 🙏🏼
The redesigned app seems nice. But I can no longer make a mobile deposit. You cannot see the picture you took on the main screen, but there is a preview screen, which is fine. My checks look great on the preview screen, surrounded by lots of extra space. But after submission I look at what was submitted and the check is cropped, and the routing and account numbers are all cut off. I didn't know that when I deposited lots of money and expected that it was already in available, only to get an email at the end of the day that the deposit did not work and my account was zero. Only after that email did I look to see the history of mobile deposits and saw a picture very much cropped from what I thought I submitted. I never had any trouble with the previous version of the app. Now I'm bouncing checks. The next time I knew better, and added even more space around the check (raising the camera higher). Again the picture I submitted looked great. this time I looked at the history immediately after submitting, and again it was cropped too much. So I tried one more time, turning the check 180°. But the app said that the check was a duplicate. It knows it's a duplicate, but it doesn't know the number of the check?! (Once it says it's a duplicate, I can't see what it thought I was submitting, so I have no idea how I might be able to fix the problem). Very very frustrating. Not to mention expensive (due to bounced checks)
Kinecta Mobile Banking About this app Download the Kinecta mobile app for an easy and secure way to: • Check account balances and transactions • Transfer funds between accounts • Pay bills • Send and receive money with Zelle® • Make remote deposits • Find the nearest branches and ATMs • Enroll in and view your eDocuments • Lock and unlock your debit or credit card(s) • Set up text banking and text alerts • View and redeem credit card rewards • Access your free credit score and report, use tools to improve your score • Apply and check status for credit card, personal, vehicle or home loan applications • Member offers and information • Request a free insurance quote • Connect to your phone’s digital wallet – Apple Pay • Set up Face / Touch ID • Access live chat or schedule an appointment, contact departments directly Federally Insured by NCUA. Equal Housing Lender. Insurance products are offered through Kinecta Financial & Insurance Services, LLC., subsidiary of Kinecta Federal Credit Union. California Insurance License #0E24631. Insurance products: 1) are not NCUSIF insured; 2) are not obligations of or guaranteed by the Credit Union or any affiliated entities; 3) involve investment risk, including possible loss of value. Insurance products not available in all states. *Mobile banking is only available to Kinecta members enrolled in online banking. Visit www.kinecta.org for further details or click on the Enroll link on the app’s login page.
