Living in another state where there are no Kirtland banks to physically go to was a struggle. I downloaded the app and made moving my money around so easy! For the longest time I couldn’t see transactions on my credit card but they have changed the view so that you can see all of that just like tapping your checking account. Making payments to my credit card is super easy to and keeps my up to date on my balance and when I need to pay it! And customer service is amazing as well! Wonderful bank, wonderful people.
Way better then any banking app I have ever used before. Way to go kirtland you actually made your banking app excellent. Some bank apps half job it, but this app makes all my banking needs very easy. I love Kirtland. I love the quick balance widget, and the app works really well too!
Face recognition would be helpful or the ability to turn the password off. I lock my phone so why would I need a password? Logic... Make it simpler for people.
Is mobile check deposit ever going to work? Living out of state so I can't even physically deposit a check anymore. Have to mobile deposit to my secondary bank junk to get the funds in my main account
The user interface is so dated and clunky and PLEASE can we get TIMELY account updates and more notification options. There’s no reason why we shouldn’t have the option to get a notification with our daily balance or be updated WITHIN A FEW MINUTES (not hours) that a deposit was made. Modern banking apps are way better than this. KIRTLAND DO BETTER!
Not the best of bank apps. I can see how much money is in my account and a quick transfer but that’s about it. Definitely no “online banking” bells and whistles.
I can’t see my credit card transactions on the app and I only use my credit card. When I make transfers between accounts there’s like a 4 day lag, so I never know if I owe money on my credit card still or if the payment is just lagging. I switched credit card companies because this app is so bad, and only use this bank for my checking account now.
Has always been wonky but now it’s completely broken. Tells me to rotate device to take picture and literally nothing happens. You can’t even go back or get out of app. You have to force quit. Useless app now honestly. The only purpose of mobile banking apps to most ppl is check depositing
For several years now, KFCU has decided it's not important to view the transactions via the app for credit cards. Additionally, they will not allow to pay credit card balances via the app. They require payments to be made via the internet "full site", which no longer is enabled on the mobile platforms.
Have to be approved to deposit a check by phone. They kirtland would rather have you bounce a check. I was sick with Covid, and was not allowed to deposit a check by phone. They are obviously more interested in the making money than helping.
I have been a member since I was 19 years old and this credit union has taken such good care of me that despite all the moves and opportunities to change to a national bank, I've remained with them. This new app is just one more reason for my loyalty. Fingerprint recognition, electronic check deposits and so many great security features which helps maintain convenience without increasing client vulnerabilities. Highly recommend this app!
This app is such a breeze to use, I can check my balances while I'm out and about so I always know how much I have in each account. Also transferring money to my kids away at college is so easy with this app and such a help, I never have to rush to a branch before closing because I can instantly do everything from here! The format could not be simpler, or easier to use! Thanks Kirtland!
Vast improvements in the KFCU app since its implementation have resulted in a superior banking app that is user friendly and extremely efficient. A true pleasure to do many (all) of my banking operations from my iPhone. Please don't change it and require us to operate a substandard product just for the sake of change.
The app allows the user to access all accounts, balances, bill pay options, and my favorite, mobile check deposit. Very handy if you do not have access to a laptop/desktop.
This app just has limited information about your accounts and attempting to pay your bill and feel comforted it's paid is atrocious. Minimum dues with no information on date due. Limited notification to pay on accounts and feel the payment made with no updated due date information. I gave it two star for the update with Touch ID.
This app is fantastic. I recommend it to anyone with KFCU. The check depositing option is so easy and saves you a lot of stress and time trying to get to the bank. Truly a great app.
It's awesome to finally have an app for my bank but being that I have an iPhone 5 I would love for the app to be optimized for my phone. I along with other would greatly appreciate it if you would fix this kirtland
This is my first time using this app, and it was so very simple! I loved the easy walk-through directions and the non-legalese used throughout the disclaimer. I am very pleased with this app so far.
Does mostly what I need, but I only use it to check my Credit Card info. If developer added the due date to go with min payment info, it would be 5 star. Please add ASAP!
This app is moderate at best. Antiquated for sure. I recently thought I may have a breach of my password while traveling. I tried to use the app to change my password immediately. It can't be done. Not through the app. Lol. So much for me trying to protect myself on the go. And yes, photo deposits. Really? It's so four years ago. Come on now! Bring up the level for your busy and traveling owners! ASAP! Thank you. Richard Johnson. Albuquerque, NM
Since the new upgrade this app has become the worst app I've ever had. It always quits on me and every time I open it it says error. Gone. Deleted. I much rather go to an ATM. The nearest CU Anytime is 15 minutes away but I rather drive than deal with this app.
Kirtland Credit Union provides you access to KCU Mobile Online Banking with no service fee so you can manage your accounts anywhere, anytime. You no longer need to find a branch location or call us on the phone. By clicking on your iPhone app, you can check balances, view account activity, pay bills, make transfers, view history and locate branches and ATMs. KCU is committed to protecting the privacy of your financial information. KCU Mobile Online Banking is as secure as KCU Online Banking from your home computer. 128-bit encryption protects your transactions, and your account number and private data will not be stored on your mobile device. See our privacy policy at kirtlandcu.org for more details. You must be registered with KCU Online Banking to use the KCU Mobile Online Banking app. Although KCU provides Mobile Online Banking with no service fee, your mobile device carrier’s standard data rates and charges may apply. System availability and response time is subject to market conditions.
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