So I just got a new phone but I will not put this on the phone. All my other apps work just fine. But every 7-10 days I’ll get an error on my app saying that it can’t display my information. No password changes or anything. I can close the app and reload. Restart my phone. All the same deal. But if I reinstall the app it will work for approximately the same amount of time. Then rinse and repeat. So I truly don’t think it’s my phone. But maybe an issue with KCU and iPhone8.
When paying off overdraft using the transfer function the app should show you what the total balance is to pay off including interest (and let you pay that off). Currently the app will not let you transfer an amount higher than what is showing as balance (even though more is owed)
Since I’ve got the new iPhone 14 the Kitsap Credit Union app is not working on this phone and I’m like another reviewer. I don’t think it’s the phone I think it’s the Kitsap Credit Union app so maybe the web developers need to look at the new phones with the 5G that for some unknown reason is not working on. These phones are usually balance transfer money between account through my phone now I can’t do it especially when I’m on the road so it is an inconvenience. Please fix this app. It worked beautifully on my SE phone.
I loved and use my KCU app all of the time. So since the last update I am no longer able to use the check deposit feature. What happened? Every time I try to use this when I go to take the actual pictures of my check the camera burrs out the shot. So now I have to physically take my checks to the bank for deposit. This ruins the mobile banking experience as this is not convenient. I want to go back to being able to use this feature on my app and return to my five star rating.
I love every part of this app, except the check deposit part that no longer works. When I try to deposit a check it gets stuck on a fuzzed out screen that says I need to rotate my device to continue. My phone is not on rotate lock, so I expected it to allow me to continue once I did rotate it. Instead, it just stays on that screen, doing nothing. I’ve been home sick all week & couldn’t deposit a much needed check into my account. I even deleted the app from my phone & reinstalled it - it’s still doing it. Very disappointed.
This is a solid, polished app that gets the job done. The integrated cash-back feature is great to have on the go, and one of the more useful implementations. The whole design is clean-cut and user-friendly. It's because of this app and KitsapCU's superior online banking experience that I chose them over another local credit union.
Been a member of Kitsap Credit Union since the 80’s and they have ALWAYS provided the BEST customer service. Their phone, online & app programs are easy to use and provide everything you need. Every aspect has the customer’s satisfaction in mind. Credit Unions ROCK!!! Don’t pay $$$ for bank services, join KCU!! (p.s. this is a real long-time customer, not a paid reviewer)
This app is great. There really isn’t much you can’t do from this app. Kitsap Credit Union is great too, been with them for over 30 years. The only thing I wish I could do is transfer funds from another bank into this one.
Paying off loan & closing account. Never had this much hassle making a payment in my life! Takes almost a week to transfer to savings from my bank (which only gives me option to pay from savings) & won’t let me make a payment from my bank even though I jumped through all the hoops & did their transfer of funds to verify. Said it was verified then disappeared so I can’t do it that way. Ridiculous & inconvenient! Never again!
I wish you would all look at customers history of over drafts, not all of us have the same problem. So when you changed the policy of putting a hold on all customers money for three days just doesn’t seem fair.
Love this bank so much , staff are so professional and nice , there’s always a smile soon you get in to the branch , thank you so much for the kindness looking forward to stop by soon, very happy and satisfied, I truly recommend it
I would switch banks if I could because of this app.
I don’t know which I hate more, the fact I can’t just make a simple payment on the website or how much of a pain this app is to navigate. The app makes it so that I can’t just make a payment with a credit card, I have to attach my bank account or set up a bank account with KCU. I don’t understand, don’t you want my money? Why are you making it so hard to make payments on my loan?
It works well and quick! The one problem is, it leaves banners saying how much the deposit was! Obviously you can turn notifications off, but still it’s a little personal!
Why on God’s green Earth do I have such issues turning my card back on every single time I turn it off? 5 phone calls, 10,000 app refreshes later and I still can not access my card. This is negligent and dangerous, and it needs to be fixed. You’d think from how often the entire app is shut off for “maintenance” that it would actually work, but no such luck.
This app is good and works well when the servers are up. However the amount of times I have needed to transfer money through the app only to find out the servers are down has happened probably 100+ times in the last 6 years. Kind of pathetic considering the bear minimum is response time and being online.
Good app, however, after upgrading iOS 16 I cannot do a mobile check deposit. I get a warning that says rotate the phone. Hopefully this will get fixed soon.
App works well for basics and bill pay. Some links to other services/features are broken, plus you get TurboTax ads every tax season. But all in all a sold experience.
KCU has always been good to me. No ridiculous fees and they protect my account from suspicious activity. I have yet to have an issue with this credit union. If I did, I would of closed my account by now.
It does the job but not very efficiently. It needs to be said I have never had so many banking issues as I have encountered with the credit union so I looked to see if they were just recently opened however they have been around for awhile so there is no excuse for the subpar financing experience. How does one check credit wrong?
I don't even know where to begin, what I can say is that this app is absolutely a disaster! Closed my account because of how crappie this thing operated. Talked to reps and they told continuously how horrible the app is. It's 2021 now, I hardly have time to sit, wait and talk on the phone with reps. I rely heavily on apps to got all my banking done but this is is the worst!!! Make the bank itself feel like a crappie institute.
The payment on the app is completely broken and not working making it hard to do anything. I wish they would’ve just kept the old app at least it worked….
Icons for selecting certain actions are not uniform with other action buttons leaving the experience to apply for credit cards less streamlined than it could be.
It was great until the latest iPhone update. Now it won’t rotate to get a picture in order to deposit checks.. and I’m not standing in line for an hour at the bank. I hope it’s fixed soon.
It keeps saying to “rotate screen” to take a photo of my check. It took me juggling my phone around for about 30 seconds to get one photo. I give up! I hope this bug can get fixed soon.
I don’t get why people like this app so much. If I was KCU I would try to hire the developers that make USAA and Chase apps to make the best one. This is wack in comparison. Best thing to do is design it with people that actually use it. A very important part of system design and analysis
Purpose of this review is to report on the bug of frozen on the check deposit due to an issue with the screen rotation and unable to proceed with the process.
This app is horrible and the web payment center and their website isn’t integrated yet, so it makes everything that much more confusing. Good thing Kitsap has decent customer service
Kitsap Credit Union’s Mobile App makes it easy for you to bank on the go. Do your banking right from your iPhone and iPad! You can manage your accounts, pay bills, find ATMs and more! Bank with confidence - Kitsap Credit Union’s Mobile App allows you to manage accounts from your mobile device...anytime, anywhere. Now it’s easy to do banking 24/7, right from your iPhone and iPad. It’s fast, secure and free. With Kitsap Credit Union Mobile, you can: • Check available balances & transaction history • Pay bills and credit cards • Transfer money between Kitsap Credit Union accounts • Find the nearest Kitsap Credit Union branches and ATMs • Send us a message To use Kitsap Credit Union Mobile, you must be a Kitsap Credit Union member and enrolled in our online banking service. To sign up, visit www.kitsapcu.org
