Korean Air My

I’m a frequent flier on KAL and I use this app for everything from purchasing the ticket to selecting seats to ordering special meals and even changing ticket dates. I find it informative and user-friendly. All my information is saved making it easy to book and check in for my flights. I did not feel this way when the app first launched, but over the years there have been many improvements and now I find it very convenient and helpful to use.

If there’s a choice, I always prefer Korean Air. This app is one of the better airline apps. It’s not perfect, but way better than most and serves its purpose.

I don’t understand why we had to download a new app instead of update. Here are my problems: 1. I cannot open the app without giving permission to use my location, contacts, and a million things I cannot say no to. “Confirm” is the only way to go forward. 2. They got rid of the tabled dates and ticket prices in booking, which was super convenient. Now I need to click on the arrows next to the date and wait for the new price to load every time, which takes a long time EVERY TIME. 3. I can’t find the flexible dates option in search. +1, +2, +3 was a genius idea and should be back. 4. The price is very deceiving. In the previous app, the price for a round trip was shown in a table format, showing you which date has the lowest fare. In the new app, each flight has its own price. I ended up with a total of twice the price I thought it was. I deleted the new app at this point and cannot write any more review on it. The worst of it is that I cannot use the old version any more. I hated the new app so much I went to their webpage to book. Alas, they “upgraded” their webpage too.

Once we checked in to board at the front, we headed into the airplane. The boarding passes disappeared from the main screen but alas, the staff needed to scan boarding passes one more time right in front of the plane and we could not enter because according to the app we had checked in. We were stopped and could not enter the vessel. The staff had to return to the front and print out physical copies. This UX defeated the whole purpose of the app so much so that it needed a physical copy printed. Terrible unnecessary stress.

Doesnt render pages on iPhone SE (3rd gen) to enable check in. Cant agree to hazmat page. Also cant put boarding pass in wallet routinely on this model or iPhone 13. Very frustrating when on the road trying to check in. Also if you booked through Delta you get notified to check in but delta kicks you over to KAL, cant check in with delta app. Tedious pass through with no added value.

I purchased a ticket from Expedia. Both Delta and Korean Air were available, but only a delta flight matched flight time I want. I try to open a boarding pass from Delta app. But it just had a link to Korean Air website since the plane is actually a Korean Air. I can see a boarding pass with a ticket number from the forwarded link. But I couldn’t register that information on Korean Air app.

No functions work in this app. It isn’t even able to pull up my flight information. This is ridiculous to a point that it’s almost like a joke. Plus it will never give you the chance to live chat with an agent because “all agents are busy”. I don’t even know if there is any way I can check in online. This whole app is probably developed by a bunch of idiots.

Always there to try and help for any reason. Good quality people working on the ground and in the air.

Downloaded the new app and couldn't login because "No match for user ID". Tried everything (skypass number, social login, and user id) and it kept saying no match for that account. Finally called in and found out they reset my password without even telling me. Past trips are all gone. This app feels like a UI design upgrade and UX functionality downgrade.

The design of icon reminds me of 5-6 years ago not in a good way. Definitely not up to the current design language. UI and functionality are gotten worse. It is amazing that how on the earth you can make it worse than already terrible previous app. I see a few fake 5 star reviews which I can totally believe they are from Korean Air employees.

I fly a lot and must have dozens of airline apps. This one is the worst by far. Logging in is almost impossible. It doesn’t let me change seats. I prompts me to log in again and again. It doesn’t link my trips to my skypass account. I worry that if a company cannot develop an app they can not operate aircraft safely.

here is 5 stars for showing me the best example of how to make an app the worst! thanks for the lesson! good luck

I downloaded this app because the old app Korean Air app is not working and showing message to download this new app. But this app is not responding after first time appear and closed out automatically on my mobile running with iOS ver 14.3. Developer need to be reviewed for upgrading the version for working condition. Thanks!

Why is this app force to share location, permission to access camera and so on? It says optional but there is no way to proceed to use app without allowing those permissions. This is no basic understanding for user experience and data access at all by this app developers!

I can open the app but I cannot book since after inputting all info, it does not load anything at all. It has been going on for more than a week now

I bought a ticket this morning, but I'm not understanding how my ticket's names are tied together. for example, my name is TRAN VO HAI NAM but the ticket is TRAN/VOHAINAM. I just want to make sure nothing goes wrong until I get to the checkin counter

It showed me a list of flights and cost. You have to select your choice but there is no way to select any. I tapped everywhere. Only was good to see the prices but was not able to book.

One example, I needed to find out which terminal to go to at the Manila airport, and I had to click through half a dozen menus to eventually find it. Very frustrating.

I had ticket for March 27 to Philippines

All my family member were linked to my sky pass, now it’s disappeared. If looks like I have to register them again. Why making downloading the new app instead of updating the current app. Frustrating.

I keep tapping confirm, it’ll load for a couple of seconds, and nothing happens. I end up in the same place. Totally useless

The app keeps crashing as soon as it opens and it is unable to be used. Wish they used the old one until the new one was actually usable.

This is a pathetic app. You literally can't select a flight when trying to book a flight, there's no way.

The app will not stay open long enough for me to use it. When I open it, it closes down within seconds.

I cannot use this app. It automatically crashes when I open the app. I’m using on my iOS 14. Please kindly fix this issue as soon as possible. Thanks!

Passport scanner is very hard to use and not functioning.

It took a very long time to get to Family Mileage status info !! Too many things are hidden to be chased,

You get lost in the app with just too many unnecessary stuff that I didnt want to waste time booking my flight anymore. Visually pretty only, ineffective confused app.

This app needs more options and it’s barely ok

Terrible. It’s asking for my Korean last name. Ummm I’m not a Korean national. So they could’ve move forward with my ticket that’s already purchased.

I am not sure why Koreanair down graded the app. The new app is not user friendly for every single things. Hope they test or use the app before release it.

They might need an engineer from apple or google. This app is not interactive, clicking doesn’t respond, it is unfriendly to users

You’ve been compel download new app instead update from legacy app. Why? Did you ever tested app for formal people not outsourcing? Nay…it’s bad.

The new app doesn’t work! I’m not able to search for flights. Keeps saying try again later🙄🤬

App continues to crash even after deleting and downloading the new version

Not easy to install. Would be easier if you just put an install sign next to new application

I thought that the previous app was pretty primitive compare to most leading world airline apps but nope, they could actually hit a new low....congrats.

I have 6 different airline apps, this is the worst. Even worse than previous Korean air app. Need to improve a lot.

내 인생 No.1 항공사 대한항공을 응원합니다!👍

its confused. this app has so many features at the same page.

Why is the app called Korean Air My? 부끄럽습니다. 앱 하단에도 저렇게 뜨는데 볼때마다 불편합니다. 수정해주세요...

깔끔하고 좋습니다, 그런데 나의 여행 탭을 열때 자꾸 튕겨서 앱이 실행이 안돼고 다시 들어가면 로그인 화면이 뜹니다.

앱으로는 카카오톡 등 소셜앱 연동 로그인이 전혀 안 돼서 불편합니다. 업데이트 좀 해주시면 안 될까요?

ios 12버전에서도 앱이 구동되게 수정해주셔서 감사합니다. 앱 구성이 깔끔하고 좋습니다. 무엇보다 예매해둔 티켓이 앱 메인화면에 바로 보여서 여행을 앞둔 사람의 입장에서 매우 설레어 여행까지 며칠이 남았나 앱을 자주 열어보게 됩니다. 수정해주셔서 다시 한번 진심으로 감사드립니다.

처리 시간이 매우 느림

돈주고 비판 리뷰 막나.? ㅠ 가식적인 집단.저강항공보다 못한 최악중 최악 별1도 아깝다 쿠폰 제공이라 하면서 막상들어가면 적용안됨 스카이팀 마일리지? 말만하고 등급이내 모래 이러면서 내가 직접 몇날 몇일 확인해서 결국은 안됨 미안하다는 말도 싸가지 없게 미안합니다 함. 더 기분 나쁘게 cs 는 더 쓰레기임 그냥 넘어가려다 다른 사람들도 알아야 하니 글 적음 정말 말도 섞기 싫은 쓰레기인 것도 모르면서 자기내가 최고라는? 최악 중에 최악 항공사

나의 여행에 그동안 여행했던 정보가 사라졌습니다. 이전 데이터는 더이상 볼 수 없는 것인가요?

요즘 시대에 누가 디자인했는지 개편했는데 이렇게 퇴행한 앱은 첨 봅니다. 사용성 테스트 하셨나요? 그렇다면 이런 UX의 앱은 나올 수 없었을거 같은데요... UX 책임지 대체 누굽니까...

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