Leader Bank Mobile Banking

Leader bank has provided me the quality of service I could only get from a national bank if I had an eight figure balance. They treat their customers as though every customer is a VIP. The personalized service, promptness, great financial instruments and assistance are unparalleled in the banking sector. I’m so happy I moved my business account to Leader bank. I intend to move all my accounts to them in the near future.

The app is functional, but feels a bit clunky. I appreciate that I can set up text alerts, but unlike your competitors, the text doesn’t supply me with any details on the alert that it is responding to, Which can get confusing when you get multiple texts and aren’t sure what all the alerts are for. Bank of America will tell me the exact amount of either the charge or the debit and I’m getting an alert for. The statement tab also never works for me. I get an email indicating my statement is ready for viewing but when I navigate there and try and click on the account nothing populates. I have yet to see a statement for my accounts. Overall, the app meets my basic needs, but doesn’t wow me from a technology or functionality standpoint like my other banking apps. It’s probably the reason why I don’t seriously consider consolidating my other banking relationships with Leader because it makes me feel like they are lagging in the technology department.

Very informative and easy to use. I have been a customer for a year now, and I only had to go into the branch once to do a wire transfer. Move, money, pay bills, and deposit checks, all online. All easy to do and very reliable.

Love the Leader Bank app on my iPhone! Use it all the time to monitor activity and balances of my checking and mortgage accounts. Easily transfer funds and receive notifications for account activity.

App is functional but Bill Pay section is buggy after re-design. There are two different “close” buttons and sometimes after hitting one of them the payment isn’t saved and needs to be re-entered.

Needs a little more customizeability in terms of being able to change payment amounts, order debit cards, etc. It would be great if those features could be added and the interface smoothed out a little bit more. I think Bank of America still has the GOAT mobile app.

Such a step forward from the previous version. Thanks for the updates!!

New app is way better than the old. As long as you don’t need to do anything with real money ( very low limits on all transactions).

I scheduled mortgage payments to transfer into March 2024 and all of a sudden they were gone. Needs to have more real time info, it takes a few days for the right amount to show up even with internal transfer. Fix this pls!

The updated Leader app is user friendly and is easy to navigate. The added features are major improvements.

The mobile app for iPhone asks you to type the password once again (you have to write it down) to make a transfer from one account to another one. That doesn't make any sense since you are already logged in. Even more when you rely on the Touch ID iPhone feature to login. Of course I had to call Leader Bank since I didn't remember the password. If the mobile app has a feature to Login using Touch ID then why to ask the user to type the password since you are already logged in... and it is a transfer... Does not make any sense. It would be nice if you guys can fix this.

It does all the things I want my bank app to do, which isn’t much but I’m glad they made it simple and user-friendly

As far as I can tell (and there aren’t a lot of screens or links, so I don’t know where it could be hidden), there’s no online bill payment tool or check writing tool in this app. That makes the app almost useless to me, because I don’t need to check my balance or transfer funds very often, but I do need to pay bills. I will be closing my just-opened account and finding another bank.

Has all desktop features now!

The user interface is very friendly and intuitive.

This time, I was prompted to update the app, now I can’t log in. A banking app that is inaccessible half the time is not helpful. unable to reset my password, as you latest update doesn’t work! Needless to say spending time trouble shooting your app is incredibly time consuming and inconvenient, and I have to deal with that on a quarterly basis. ugh.

The Face ID very often stops working and I have to completely shutdown my phone to get it to work again. Otherwise I am happy with the app. If 3.5 was an option I’d give it that but the Face ID issue is very frustrating.

Best customer service for any bank I’ve ever dealt with hands-down always there when I need them leaders the best

App used to allow turn off and turn on of debit card if it was stolen or lost. New app does not allow this.

Coupled with the BEST live customer service I’ve experienced in a long time.

Between in branch banking or online. This bank is great and getting help is easy. The app is dummy proof and great for new users.

The system jiggles when trying to retrieve an account’s Activity report.

I like it exept the part where when it did the update my parents can now see my transactions and I don’t like it cuz now they see what I’m getting them for the holidays

Works nicely

I absolutely love this app and I love the bank. Leader by far is the best bank in the business in my opinion.

This app keeps my personal banking simple. It’s so easy to use!

A banking app should be more reliable. People need access to their accounts. This has been terrible despite calls with customer service.

It has no doubt, this is most excellent app now

Convenient, full service, good support

Not happy with new app. It doesn’t keep up with daily transactions and therefore makes it difficult to know actual current balance.

Much better!

This app works well

I can’t even register to login to my account. By the time I get to the final screen (typing very quickly) it says my session has ended. Only can go back and try again with the same result.

While the app is decent I am not happy that I can’t get an image of the checks that have cleared.

I have the same problem — I cannot login to my account after installing the update.

They are a bank that treats their customers like individual people with respect!!

Hate that the password changes so often and never get a notification about it

Easy to use app

I find the app. Very helpful. 5 stars

Love it!

Very convenient

The app is simple & easy.

So easy to use!!

Leader Bank website is very difficult to navigate and is not user friendly.

Yes, like the updates!

The app is not user friendly. It is antiquated and not as easy to use as other banking apps.

i want to see breakdown of each payment and want to see score balance and transaction details

Clunky app, needs lots of improvement

Limited functions.

Old app