Everything you could ask for in a banking partner.
Leader bank has provided me the quality of service I could only get from a national bank if I had an eight figure balance. They treat their customers as though every customer is a VIP. The personalized service, promptness, great financial instruments and assistance are unparalleled in the banking sector. I’m so happy I moved my business account to Leader bank. I intend to move all my accounts to them in the near future.
The app is functional, but feels a bit clunky. I appreciate that I can set up text alerts, but unlike your competitors, the text doesn’t supply me with any details on the alert that it is responding to, Which can get confusing when you get multiple texts and aren’t sure what all the alerts are for. Bank of America will tell me the exact amount of either the charge or the debit and I’m getting an alert for. The statement tab also never works for me. I get an email indicating my statement is ready for viewing but when I navigate there and try and click on the account nothing populates. I have yet to see a statement for my accounts. Overall, the app meets my basic needs, but doesn’t wow me from a technology or functionality standpoint like my other banking apps. It’s probably the reason why I don’t seriously consider consolidating my other banking relationships with Leader because it makes me feel like they are lagging in the technology department.
The current version of the app is fairly convenient to use for both transferring money among Leader accounts and checking on one’s account balances. The touch ID on the iPad app seems to work well, making logging on easy. There is just one problem, a big one: without any warning, during late night hours the balances shown in the app are at times not correct. Not even balances shown for weeks and months earlier are correct. The Bank has told me that this is a known failing of the app, but that they could not offer any solution to the problem, nor promise to issue any warning within the app, either only when the problem is occurring or as a general warning. Ugh.
Very informative and easy to use. I have been a customer for a year now, and I only had to go into the branch once to do a wire transfer. Move, money, pay bills, and deposit checks, all online. All easy to do and very reliable.
App is functional but Bill Pay section is buggy after re-design. There are two different “close” buttons and sometimes after hitting one of them the payment isn’t saved and needs to be re-entered.
Needs a little more customizeability in terms of being able to change payment amounts, order debit cards, etc. It would be great if those features could be added and the interface smoothed out a little bit more. I think Bank of America still has the GOAT mobile app.
I scheduled mortgage payments to transfer into March 2024 and all of a sudden they were gone. Needs to have more real time info, it takes a few days for the right amount to show up even with internal transfer. Fix this pls!
The mobile app for iPhone asks you to type the password once again (you have to write it down) to make a transfer from one account to another one. That doesn't make any sense since you are already logged in. Even more when you rely on the Touch ID iPhone feature to login. Of course I had to call Leader Bank since I didn't remember the password. If the mobile app has a feature to Login using Touch ID then why to ask the user to type the password since you are already logged in... and it is a transfer... Does not make any sense. It would be nice if you guys can fix this.
As far as I can tell (and there aren’t a lot of screens or links, so I don’t know where it could be hidden), there’s no online bill payment tool or check writing tool in this app. That makes the app almost useless to me, because I don’t need to check my balance or transfer funds very often, but I do need to pay bills. I will be closing my just-opened account and finding another bank.
This time, I was prompted to update the app, now I can’t log in. A banking app that is inaccessible half the time is not helpful. unable to reset my password, as you latest update doesn’t work! Needless to say spending time trouble shooting your app is incredibly time consuming and inconvenient, and I have to deal with that on a quarterly basis. ugh.
The Face ID very often stops working and I have to completely shutdown my phone to get it to work again. Otherwise I am happy with the app. If 3.5 was an option I’d give it that but the Face ID issue is very frustrating.
I like it exept the part where when it did the update my parents can now see my transactions and I don’t like it cuz now they see what I’m getting them for the holidays
I can’t even register to login to my account. By the time I get to the final screen (typing very quickly) it says my session has ended. Only can go back and try again with the same result.
Great app. Well designed and functions as expected. There is now no good reason not to enjoy the superior service of a local bank - they are every bit as up to date and convenient as the faceless national mega banks.
Leader Bank Mobile Banking is a free application that brings banking to your fingertips! View account balances, make transfers, and pay bills all from your mobile device at any time that is convenient for you.
