4.4 (2.4K)
56.2 MB
Age rating
Current version
Radius Bank
Last update
12 months ago
Version OS
12.0 or later
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User Reviews for LendingClub

4.37 out of 5
2.4K Ratings
9 months ago, Steve adores stevedores.
Decent app; needs work
This is a decent app as LendingClub is comparatively new to the online banking space, having transitioned from its former P2P loan format. I enjoy the decent interest rates currently on offer, and the app does most of the basics of what an online banking app should do. That said, a bit of work is needed to bring this app up to par with those of other banks. It takes a while for transfers and online check deposits to appear in the app, even as pending transactions. That can be troublesome especially if you’re relying on the app to give you an accurate and up-to-date picture of your account activity so you can budget expenses. My hope is that we’ll see improvements in the future and I look forward to what this app could one day be!
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9 months ago, Floof Toob
There’s something seriously wrong with this bank
I submitted the required paperwork to add my husband to my account so that we can deposit checks that are made out to both of us, but two months have passed and they haven’t added him. No one can help us. When you call customer service, they tell you they’ll escalate the case. Well, that doesn’t do anything. The case has been escalated numerous times. This should be a quick fix!!! Lending Club, just freaking DO IT. All you need to do is your job. Hire something to take care of this!! We’re missing out on interest on like $3000 because I can’t deposit these checks!! Also, they don’t give you any other way to deposit checks that are made out to both you and your husband — he can’t sign it over to me. Also, they won’t let you deposit money orders except to mail them in. I’m sorry but I’d NEVER trust this bank with a mailed-in money order. Who knows when or if they’ll deposit it? I think this bank might be going under. I don’t know. I really need them to do their job. I really don’t know what to do at this point. Now I’m finding out that they also won’t close your account!!! It goes to the same place where no one works as adding your husband’s name to an account goes, which means it will never get done. Extremely worrying. Don’t go with this bank. Not reliable, not trustworthy.
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5 years ago, Cootersox
Great APY, meh app
I had a checking account with Aspiration Bank and loved it. They had a great app and I never had a problem with it or the bank. Aspiration used Radius Bank for their bank routing services and when the two companies parted ways my account was retained by Radius bank as part of their contract with Aspiration to keep the highest amount accounts. They increased the APY on my checking account a little bit so that was nice but their mobile app was complete garbage and barely usable. After a few months they updated their app with a refreshed UI. Their new (current) app is just okay. I have Face ID enabled on the app and every few weeks the app logs me out of my account and I have to enter my password and re-enable Face ID. The UI for the app is basic and not all that nice to use. It’s not bad but it’s not good either. The color scheme of the app is light green, dark green, black, white, and gray. It looks dingy and does not flow together. Also if you deposit a check on Friday don’t expect to get that money in your account until Monday or Tuesday as they don’t seem to process check on the weekends. Overall my banking experience has just been okay. The only thing keeping me with them is the high APY on my checking account. If they made a pleasant to look at and use app I’d be much happier.
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1 month ago, SamAI327
ATM Issues
I’ve been on the app now for a few years. It’s not often do I need to take out physical money from my bank account. When I do, I look on the app at the “ATM locator” to find a bank to get my money from. Since there are no physical banks for Lending Club you have to use banks that listed in the app to deposit and remove money without a fee. What I found out is that many of the banks listed on the app don’t work with Lending Club. Some of the bank managers of these other banks are not even aware of the connection with Lending Club. I have called Lending Club to get help and it’s over a month and I still haven’t heard anything about the issue being resolved. I once had to pay $4 to take my money out of my account from another bank because the bank listed on the app says I can use it but I can only deposit money. This is very inconvenient and I don’t wish to have to pay a fee whenever I want to remove money, as well as walk all over the place to find a bank that actually works with Lending club as stated in the app. I am looking to move on now to another bank.
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5 years ago, JustinElliott
Great service and benefits
I’m really happy we moved to Radius Bank. They are an online-first bank with one branch (not near me), but serve their customers like a local hometown bank. We moved from mega bank Wells Fargo and have even better access to our money. Radius has a huge network of ATMs (including ATMs that can deposit cash). Not only that, if you go to an out of network ATM they will reimburse you the ATM fee without limit currently. Our joint rewards checking account earns us 1% cash back which is a huge incentive to stay away from debt with reward credit cards. Not only that but we have a great rate on our high yield savings account. The app can deposit checks too. The one area of opportunity is better transaction descriptions and classifications. Other than that, I see no reason to leave Radius Bank and have already recommended them to my colleagues at work.
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2 years ago, Acelawayane
The best
I been with them when they first started most ppl don’t know about PVP loaning I first found it through the Bible I was moved to some random verse in the New Testament talking about how this is one of the best investments you can make and it has keep me enough through the pandemic when I didn’t have a job the money from this app in a way gives me freedom that I won’t have worry about money or if u have enough to buy groceries pay bills etc. I haven’t tried the loan process myself but Ik on the rate that I get my money back they vent ppl to the T and I love it because they are protecting my money Biblically and I feel loved every time I place my money into my savings that and they have no fee at any atm which is making my switch to online banking to save enough more money for generations to come leadingclub is family
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3 years ago, Deja Louco
ALL LIES!!! Stick with whoever you already have!
I’ve had this bank for a few months now and I CANT WAIT until after Memorial Day so that I can call and cancel. I signed up because of the 1% cash back on all signature purchases. I knew I was getting ready to make a cross country move and would need to buy an entire house worth of stuff, so this was perfect. Signed up in February, met all minimum requirement by 30 days. It’s May 28th and I still haven’t received a single interest or cash back deposit. I’ve contacted customer service at least 6 times now, via phone, email, and chat via this app. Each time they say they’re going to forward my request to be further investigation because I should have earned cash back by now. Haven’t heard from anybody in 3 weeks. Over $4k in monthly direct deposits plus checks, and at least $4k each month in signature purchases! Without cash back, this is just another bank earning money off MY money with no benefit to me. Thank goodness I didn’t close my old bank account.
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4 years ago, GoldMoney720
Long Term Banking
I’ve been using this bank for years now. I’ve always had it set as a Savings account and just threw in a percentage of my income every month. This bank has a very easy layout I feel Grandma would be able to get through. It was very easy to link to my checking account with my other bank and transferring money is made even easier. You don’t have to go through a bunch of tabs or such, it’s just there. I can even have recurring transfers if I wanted so I don’t have to do it manually every month. Changing contact information, passwords, was simple. I don’t think I’ve ever contacted customer service so I can’t even give them a rating. It’s a shame I can’t take advantage of the high yield interest rate the bank provides for having so much in the account. This bank is wonderful.
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3 months ago, Rainbow Brite 21
Disappointed with newer versions
I very much preferred earlier versions of this app. It used to be 5 stars for me without a question!! Really missing the search function among transaction list. Really helped to be able to see all transactions with a single vendor, as well as just easily finding what you’re looking for. PLEASE BRING IT BACK!!! 🙏🏼 Also would like to be able to see all checks that have been written, in one place, rather than leafing through ages of transactions to find even one. Finally, in the app, I used to be able to scroll back as far in history as I’d like. Now it doesn’t even let me scroll a whole month. I also used to be able to pull up any month I wanted-can’t do that anymore either. Please bring this back as well! 🤞🏼 I don’t like this current version at all!! It is not very user-friendly and doesn’t have many of the useful features it used to.
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2 months ago, dpbrick
Great Bank (and app)
Lending Club has been like a breath of fresh air for us. After banking exclusively with our local credit union for decades, we found that they started placing too many restrictions on taking withdrawals. They made it easy to deposit money, but gave very poor customer service when it came to withdrawing or transfers. We switched to LC mainly for the high interest savings account — 5% APY vs. less than 1%. But they just made our home purchase (for cash) so much simpler. The app works smoothly and does everything we need it to. Customer service hasn’t really been necessary because everything just works. They quickly honor our check deposits and make the funds available for transfers.
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1 year ago, kaishdbe
Stay away from them
I really don’t know how these people have good reviews they are terrible!!! I do not recommend at all. I just signed up for a business checking account and already have had multiple issue with my account mainly with not being able to fund my account, nowhere in my account does it show me how I can order my debit card, the customer support is terrible they have no idea what they are doing and when I said I just wanted to close my account they gave me the run around talking about how it would take some time to close my account and that they would reach out to me via email once the “process” is complete. It shouldn’t take much time to close my account as I don’t not have any money In it! I will have to continue to harass these people to close my account cause if not they will charge me $10 a month for having the account open which is probably why they are giving me the run around!! STAY AWAY FROM THESE SCAMMERS
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3 months ago, annagracepdx
Unpleasant UX/UI
The app functions reasonably well but there are some big lags in information, which is quite unpleasant. Biggest offenders include: mobile deposits don’t show up anywhere in the app after “successfully submitted”, these should show up under “pending transactions” immediately, but they don’t show up until the money is available, which sometimes takes days. Similarly, transfers between accounts IN THE APP have a lag with visibility so there’s no sense of confidence that the intended action went through. I’ve experienced this lag to be an hour or more and have even duplicated an action because it appeared to not submit, it’s very frustrating. When building a finance/banking app, having timely updates is essential, I hope LendingClub fixes these and other laggy issues soon, I’ve been a customer since they were Radius and stay because the HYS rate is good.
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1 month ago, KnightFTX
Bug report: CleanSweep not loading
Since I couldn’t find any other way of submitting a bug report, here it is. When getting to the Accounts screen, when you select CleanSweep from the options, it pops up momentarily trying to load but immediately crashes back to the Accounts screen. I have to login on the website in order to do anything with my CleanSweep account. Everything else seems to be working fine as far as I can tell. Thank you.
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3 years ago, JAbreu610
Highly rated bank; subpar app
I just created my account today but I have already run several technical issues: - External accounts added via thier instant verification system sorta works, it added both of my accounts, savings and checking, but labeled them both “checking” with my bank name as the label, leaving me to guess which is which... - The mobile app shows the last four digits of external account while the web interface doesn’t. Thought a workaround would be to simply change the nickname for the account via the mobile app. Yay...except no. While te app claims the nickname change was successful, with a green banner across the top of my screen, it fails to actually apply the change and my accounts remain indistinguishable :( - to top the last two headaches off, the app renders incorrectly on my iPhone 12 Pro, with what appears to be zero padding near the bottom and top of the screen making it difficult to access the tabs on the bottom and any buttons of top. It’s doesn’t render like demonstrated in the App Store screenshots at all. I hope this is fixed soon, this is day one of my new account with Radius and we’re off to a rocky start. I’m moving from Simple, which is unfortunately shutting down. I really liked that app and this one certainly has a way to go to meet that level of quality. Disappointed so far.
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5 months ago, Sovy B
Seamless Finance Management at Your Fingertips
I recently downloaded the LendingClub app and have been pleasantly surprised by its comprehensive features that allow me to manage my finances effectively. The app's interface is user-friendly, making it easy to navigate between my checking account, savings, and loans. I particularly appreciate the feature to deposit checks directly from my phone and the quick access provided by faceID. While the app offers competitive interest rates and the convenience of consolidating debt, I've noticed delays in transactions being reflected, which can be improved. Overall, it's a solid choice for anyone looking to streamline their financial management.
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3 years ago, MrsEJU
Bait and Switch!!!
Do not use this bank. Everything seems great and convenient at first but don’t be fooled! Their “processing time” doesn’t start from when you make a deposit or make a transfer from another account. It begins when they initiate the process. This can be 2-3 days later. I’ve had transfers take over week. Even after the money was removed from the other account. The final straw came today when after 6 months of making deposits, they decided that my hyphenated name wasn’t valid. The customer service representative refused to even acknowledge the fact that I had a reason to be upset by this random decision. He kept using the “I’m sorry you feel that way” line. I did “go Karen” and ask to speak to a supervisor and his response was that “there is no one he can transfer me to”. Now I have to find a new bank that understands that marriage isn’t every woman’s whole identity and we still have professional lives and names.
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6 years ago, bosox4142
Easy to use and convenient!
I can pay and request money from friends right from “transfers & payments” section of the app. The feed gives me a complete overview of my accounts and helps me keep track of my transactions. I like that I have the ability to see a separate card for “recent activity” as opposed to having to click into each of my accounts to view recent transactions. I’m also able to see a month-to-month overview of what I spent and earned for each particular month - very helpful! If I have any questions on my accounts, I can quickly contact Radius customer service directly from the app’s “Secure Messaging” feature which feels more like sending an iMessage/text - very cool!
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4 years ago, Bubala60
Great on-line bank with easy to use app
I became very frustrated with my small local bank and started investigating banks nearby and also on-line/app based. I chose Radius and “so far” am very pleased. It was very easy to add my account of my local bank account so I can make easy transfers until I have all my bills and automatic pay checks set up. There are no crazy charges at Radius. No minimum balance and when I had to call for support, I had great service. There are other reasons I chose Radius but this review is about the app. Once your account has been created the menu you are given is very intuitive. You can add payees easily and make deposits through external transfers or through scanning in a check.
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3 years ago, Techi9
So far really good
Opened a Savings account for the great rate and no strings attached. The phone app seems good so far. Had some issue integrating my account with Mint, called customer service and we worked through it together even though the initial rep wasn’t sure we got through it together and they did not have to transfer me. We cheered each other on, fun…human touch. I was going to open an account with Axos for their checking product that has all these strings attached. Has similar issue with Mint and they could cared less it seemed. And so now we have checking and savings at Lending Club! I look forward to setting up bill pay soon.
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1 year ago, BigBusa1300R
Good Enough Savings Bank
Pros: They actually pay a market savings rate and adjust each month to stay competitive with market leaders. They aren’t the highest rate, but probably top 3, and they stay on top of adjusting it. Cons: Money is inaccessible for a few days longer than I’d like. I just tried to make a mobile deposit and after being accepted, I got an email it was later rejected since I didn’t write “for mobile deposit only” on the back. That was super annoying. After moving money from another account or from mobile deposit, the amount just disappears into the ether until a few business days later. It’s disconcerting when you’re dealing with high dollar amounts leaving one account but not showing up until many days later.
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2 years ago, oceanjeremy
Horrible customer service, buggy platform
Having a horrible, horrible experience with this bank (for a personal high yield savings account). That interest rate is sky high, which is great for me, but otherwise everything about LendingClub is a *nightmare.* Definitely do NOT recommend. The website and iPhone app are awful and buggy and riddled with problems. Which is a SERIOUS flaw when you’re an online-only bank. And every time I’ve contacted customer service it’s been a Kafkaesque excruciatingly painful experience. The internal departments in this company do NOT talk to each other, and I’ve caught customer service reps straight up lying to me. They are often ignorant about how things in their company even work, ignorant about basic wire transfer procedures, and just overall wrong and sometimes downright rude. No idea if their loan side of things is just as awful, but I would not trust them.
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2 years ago, Zpmqanebiojfvytrewchi
Mobile Deposit Rules Ridiculous
The mobile deposit rules are ridiculous. None like I have ever had at any other bank. My first deposit I checked the box that says for mobile deposit only. 2 hours later it was rejected. I called and was told I have to write out mobile deposit only, which I did for a 2nd deposit, that was rejected 2 hours later. Once again, I called and they said you have to include For Mobile Deposit Only at Lending Club. Let’s hope my 3rd attempt is approved. FYI-you are an online bank, you should have the most efficient rules for depositing money, not the most cumbersome and difficult. I have banking accounts at Wells Fargo, BofA and 2 local banks and have never had an issue like this. On a positive note, customer service agents answer quickly and are very helpful.
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2 years ago, IIShadowRiderII
App has gone downhill
I started using LendingClub before they took over Radius bank, honestly I loved Radius and for the past few years i’ve loved LendingClub personal. What really makes me angry is a change they made recently where instead of being able to transfer money from your savings to your checking anytime you want at any time of the day, you instead now only have from midnight to around 5 or 6 pm to transfer money. Very inconvenient if you work a 9-5 like me and do most of your shopping after work or past business hours. I would have rated this a 3 or 4 star too if it weren’t for that, the app is so glitchy, however, that it keeps it from getting a five star. Combine that with the money transfer thing and I think I am going to switch to another bank now.
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3 years ago, pupalein
Transfers & Writing checks.
I like everything ok BUT transfers of monies from your account to a linked account take much too long. Hours If not days. That is too long. And I transferred my money from a goal keeper account (like a savings account) to my checking. It took days for my own money to transfer. I finally had to call. They didn’t offer me a reason why. The money appeared in my checking account moments after the call. I needed that money days ago when I first transferred it. Also, on another account I have with a competitor, when you send a check out, the monies are taken instantly from your checking account. NOT Radius/Lending Club. It’s kinda old fashioned. I do like the Goal Keeper feature. It is a way of setting a goal money wise and every pay day a portion is automatically put into that account. Sort of like a savings account but not really.
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2 years ago, Bkdvet
Yield - It doesn’t equal service
Lending Club offers an amazing yield on your savings account. But, it comes at a price! That price is service and access to your money. If you transfer money into the account, it takes 7-8 days before that money shows up in your account. If you request to transfer larger than the daily limit of $10,000 into your account, your told, no, you have to wait 90 days. If you want to be able to have ATM access to your account, your limited to $600 I believe per day. They refuse to raise the limit. The rate at 2.06% is wonderful, but it probably isn’t worth the trouble. I know it’s a “savings” account, but if I deposit the money, it should be available to me. Nope, it’s very very limited. Almost scary to know you can’t get your money out of the bank.
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2 years ago, Girl Boy13579742
RUN From This Horrible Bank
They locked my account, refused to give a reason why, refused to communicate with me and left me stranded trying to pay my contractors and expenses. Their only communication was that they demanded that I re-identify myself, which I did, and demanded an invoice for the small 5k payment I received, which I sent. Btw the payment they’re demanding invoices for came from a legitimate company that I have a contract with. I am a new small business and this is a horrible nightmare. Still no communication on their part, no reason for locking my account, no reason for shutting my business down or taking my company’s money. I can’t pay anyone, can’t pay taxes, can’t function and am suffering extreme financial harm because of this reckless bank. If you care about your business ignore the fake reviews and run as fast as you can in the other direction.
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3 years ago, CRT1989
Please make goals easier!! The app needs work.
I was a Simple bank customer and was devastated when it closed. Part of the joy came from easily being able to create goals. While you can create goals in Radius, it is unnecessarily complicated! Why do I have to pick a picture for my goal? Why can’t I use a shared account to fund the goal? Also, why can’t accounts truly be separate? Our shared checking account in Simple was totally separate, with its own goals that weren’t linked with my personal checking goals. I think the app is way too cluttered. If they could clean up the app, give you the option to separate your accounts, and make it easier to create and fund goals, I’d be thrilled. All I do now is lament that I can’t use Simple anymore because this bank is way too complicated. Simple it is not.
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3 years ago, Mike C in Orlando
Blind users beware!
The attention to accessibility on this application has gone downhill ever since lending club got control. Radius was an amazing institution with inclusivity for everyone in everything they did including their applications. This version is broken when it comes to voiceover on the iPhone for blind users. It requires me having a cited person do everything from logging in, because touch ID doesn’t work, to filling out the two factor authentication screen which is totally inaccessible. Transfers are impossible for me to do independently anymore. Clicking the “I agree“ button results in me being shown the blurb about what happens with my information, but I never get an opportunity to agree and continue with the transfer. This is just the tip of the iceberg. Fix this or I will be going elsewhere! A very unhappy customer!
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2 years ago, TheNumber_Tw3lv3
Great rates, easy app but very long transfer times
Rates are better than almost anywhere else for liquid savings and cd rates but to transfer money it takes sooo long. 2-3 days to verify your account with a micro-deposit and withdrawal and then 7-8 days for the transfer of funds. I started a transfer on the 12th, it’s been 5 days and there is nothing that’s happened on either bank’s side. Make sure you don’t need money you put in this bank because it will take about a week or more to get it back if something unexpected comes up. Update: 9 days have passed since I tried a transfer from capital one to my lending club account and it still has not drawn from cap one. What is wrong??
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3 years ago, Lefemmerevoltaire
Best online banking
I set this account up for my boyfriend. He hates dealing with money and saving, paying bills etc. He’s old school wants to pay for everything in person. This bank helped him move out of the 1800’s. Set up the app and he’s been banking, setting up auto pay for student loans etc. Thank you for making online banking easy. And you’re customer service reps are always beyond helpful with security, answering questions, being patient and knowing how your system works making them quick and efficient.
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3 years ago, Santii_99
Optimize margins/graphics for iPhone 12 Pro Max!
The app itself is pretty functional, however, it does not “fit” the iPhone 12 Max screen. The menu option on the top left is too close to the time so it takes a bit to actually get to it. Also, the bottom options are too close to the swipe up bar and it actually covers the “Deposit” and “Transfer & Pay” so there are times when I try to choose one of those and I end up at my home screen so it’s a bit frustrating.
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3 years ago, ForthRiver
Nowhere Near the “Best” Online Experience
I’ve used Radius bank a few times. A few years ago they were the bank for Aspirations (an investing app). Their online options were severely limited at the time, so it’s nice to see some improvements. I signed up this time because I read so many great reviews about the update. However I’m very disappointed. Everything has been just okay. The customer service is okay. The user interface is okay. The integrations work okay. Nothing about it stands out. My local bank has a more polished online interface, it allows me to have both business and personal accounts accessible under one login, transfers are easy, and the customer service is great if you pick up the phone. If my local bank can pull off a polished app interface, the “Best Online Bank” should be able to as well. They also pulled in my address from a credit report or something that was wrong. So they sent checks to the wrong city, and then charged me $20 to send them to the right address. Not the worst experience and the rates are okay but it could be much better.
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1 month ago, cactus jack the snake roberts
Add partial payment option
Currently, you only have the payment option to “pay principal only” or to “make upcoming payment due” or “Other” with a catch. Using this option states that any amount OVER what's due will be paid towards the remaining principal balance. Any amount UNDER what's due will go towards the remaining principal balance, and you will still have to pay your minimum monthly payment. Please add or change the “other” option or add a separate option to make a partial payment towards the monthly payment. Some people like the option to split their monthly payment in half for various reasons.
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5 months ago, zasha786
Easy and Convenient - Lots of Offers
I was able to track and even pay off my personal loan earlier with the LC app by making regular and one time payments based on my schedule. Even though my loan is paid off I still check the app because they have great offers and it’s easy to compare rates for savings account vs. my own bank. I also liked that I still get Member preferred rates for new personal loans as well. It’s the first place I go to research and like that it’s so easy to navigate.
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3 years ago, Driver338
Clunky interface, hard to keep track of your $
This app mostly works, once you learn the quirks, which are many. Transfers use a slot-machine like selection system which makes it very easy to select the wrong account. External transfer history is frequently incorrect. It’s not possible to tell at a glance (or even several glances) whether you have transfers outstanding. This problem would be so easy to fix that one wonders if it has been designed to generate overdraft fees. The customer service folks try to be helpful but they are hamstrung because the software their app is created by a third party, Narmi, which seems to be quite aloof and unresponsive to the banks that it serves.
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5 months ago, itsthehusband
Seamless Banking on the Go!
I’ve been using this banking app for a few months now, and I must say, it keeps getting better. I am impressed by its user-friendly interface and intuitive design. One of the standout features for me is the ease of navigation. Whether I’m checking my account balance, transferring funds, or paying bills, everything is just a few taps away. The app’s layout is clean and organized, making it effortless to find what I need without any hassle.
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5 months ago, My girl n
Mobile deposit concerns
I opened this account to handle a specific repayment of a personal loan- and attempt to deposit bi-monthly payments. At first it was a zip, but after the first few deposits, I have to make multiple attempts, by retaking photos and it is frustrating. I think the issue could revolve around the specific type of check being deposited because the signature is noted as “ signature on file” rather than an actual signature. Whatever the reason, sine I do this twice a month, it is annoying to say the least. Otherwise I would give a better rating.
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5 years ago, TRRadiusUser
Almost great
The app is really convenient and being able to withdraw from any ATM without worrying about fees is awesome. I just wish the balances would update in something close to real time. Transfers take days to go through and most transactions aren’t reflected in the balance for several days, even when you do it all through the app. It doesn’t show what’s pending or what you just did so it’s hard to trust that everything is working. If they can figure this out it would be a fantastic way to bank. It’s just hard when you can never be sure how much money you have without keeping a very close eye on it.
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3 years ago, Big Bidenology
Really Good So Far
Honestly I have tried a good amount of different banks but this one so far has been the best. They are quick and efficient. The customer service is great over the phone and in the app and is pretty helpful. The card is nice and came quickly. The only issue sometimes is the app with its bugginess but it fixes itself after a relaunch. If your looking for a card with no fees and a savings account with good rates this is your bank.
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5 months ago, AmberRae08
Simple app
I have money deposited directly into my high-yield savings account every paycheck so I only login once a month to check interest earned. My balance is on the welcome screen, the mobile deposit is just like any other app and when I have questions, I can chat with customer service (real humans) within a few minutes. It may be simple, but that’s all I need. Thank you, LendingClub!
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2 years ago, chefjamar
Information update
I have recently made a mobile deposit and my check was rejected with no reason why… I had to call and wait to find out that I am suppose to write additional information on the check. Which I have never done in the past and the instructions are not in the mobile deposit section on what is needed on the back of the check. Now I have to wait additional 2 more days until I can pay my electric bill, which is in danger of disconnection. How inconvenient this is for me. And you think after being with your bank for over a year, I could get the check verified and cashed in a shorter amount of time.
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2 years ago, Extremely satisfied!!!
Horrible app and bank!
Nothing but problem after problem with this place! I opened a checking and savings account. Added my other bank’s info and verified to transfer initial deposit into lending club. All good. Then a couple of weeks later had to reverify it again. Then again. What a pain! So I closed lending club acct and went with a different bank. Then 6 months later they withdrew the initial deposit from my other bank AGAIN! YES 6 months later! I was in the process of closing that account. So it caused my acct to be in the negative!!! lending club account was ALREADY closed for months! Scam company! Save yourself headaches and money and don’t bother with lending club.
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2 years ago, Scott Diebold
Many improvements needed
The ability to control alerts and notifications and toggle sms vs push vs email notifications needs to be added. Insights on spend and net worth is lack luster and mostly an after thought. Ability to manage your cards, track your cards being sent out, and just overall functionality is also lack luster leading to many more interactions with customer service than doing things self service. Customer service has been great however. The app overall is incredibly bare bones and needs to be brought into the 2020s.
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3 years ago, teltraan1
New app "upgrade" is really a DOWNGRADE
The face recognition drops off all the time, without warning, and there is jo clear way to fix it. Turning it off and then on again in Settings doesn’t work. Delete and reload the app maybe? What a pain! Awful app. Much worse than before the recent 2018 "upgrade." Looks like they must be losing money and cut back on tech support costs seems counterintuitive for a bank that sells itself on being so technologically forward-thinking and -acting...
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10 months ago, Oliver kk
Bad App
Fix the password reset in the app. If you request to reset your password in the app IT DOESN’T WORK! you have to reset your password on the actual web store or you’ll never receive your temp password emailed to you. Also once you actually are able to rest your password you CAN NOT USE THE APP!! It makes you use the website. This is extremely frustrating for anyone who has forgotten there login info, it took me a long time to figure this out. It’s been like this for MONTHS. Hey developers instead of sending me some bull$#%* response, go fix the problem.
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10 months ago, BerthaBlue27
App needs work
Love the bank, love the high interest earnings. App is mid at best. 2fa will only call, as in a voice call, instead of text. Gross. I’d rather find a new bank than piddle about with phone calls. Tried to open a CD today, but the app made it a huge hassle, asking for all my info even though I was logged in (twice) and asking for my account number—how am I supposed to get that when I’m stuck trying to fill out the application? So I gave up and will look at CDs elsewhere. It’s not 2003 when the mobile web was new, hire a better app designer.
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2 years ago, CaitA12151983
Banking is fine, app is not
The app is a mess. It won’t keep “sign in with Face ID” on for its life. And if you don’t sign out, but close out) and then go back in (talking HOURS later) it opens up to whatever screen you were last in. Then it does a weird glitch and you’re just still logged in. Seems so unsafe and then makes me question if they can’t keep an app working safely, is my info/money safe? My other banking apps don’t have this issue and always log me out “due to inactivity” after a couple minutes.
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6 years ago, Christopher Keith Blue
This app is simply bad......
What happened to the ability to simply bank with this app? You can’t. No running balance do I ever seem to find when I need it. No logically planned layout of functions seem to have been taken into consideration... and speaking of functions; where are they? I can’t make a mobile deposit or external transfer with any confidence because the transaction is buried in the “feed” or simply disappears for days to reappear once it posts. It’s all very bad and unsettling as it is my finances. Radius Bank, if you are reading this—please correct this massive and I’m almost certain expensive mistake that you have made with this new app. Please!
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2 years ago, robbingjoe
Worst Customer Service Ever Experienced
Lending club has the worst customer service I’ve ever experienced. They locked my account for a reason they’ve changed every time I call them. I sent them the additional documents they asked for to unlock the account and it took them 2 weeks to review the documents and unlock the account. I called plenty of times to try to move it faster and never got anywhere with moving the process faster. If you’re a small business owner, do not use lending club or you’ll be unable to access your funds for weeks at a time…
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2 years ago, Doug's MacBookProLogic
Horrible Business and Customer Service
Truly do not believe the time they tell you for processing. It will not be accurate. If you want a balance transfer expect 2 weeks before the bank will get the money. Not the 2 to 4, 3 to 5, 1 to 4, and 5 to 7 day processing time. That was 3 different people I spoke too and got 3 different answers the 4th one I listed was the time listed on the application. It was the shortest time and the farthest from the truth. This personal loan will be paid back in 1 month and I will NEVER use them again. Rude rude rude customer service that are not there to help.
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