Why is it that everyone I try to make a transfer with in accounts the transfer function seems to be unavailable. Too many time do I try to transfer money to my Daughter’s account and I’m told to call customer service. This is not good at all. Please update and try to fix this problem. It seems all the time I try to transfer money to her account this happens.

3 years ago, Nf413

Is this actually an app in 2020?

This app is an absolute joke. The 5 star ratings on here are all from like 50+ retired cops who have no clue what online banking can actually be. LAPFCU likes to claim their service is personal and their bank is small, and that’s a benefit. In reality, their service is GARBAGE and they need to hire a basic developer to make this app worth using. No other bank app crashes like this one. No other bank app has the glitches of this one. Half the time I can’t even transfer money between my accounts because the app crashes. No other bank app is as archaic as this one. Get it together, it’s not 1993 anymore. Your app technology is terrible and you will lose many you get customers if you cannot compete with every other banking institution out there.

3 years ago, Saucy Disney Nugget

Long time user

I unfortunately no longer live close enough to a physical branch so having the app that actually lets you do everything as well as have a chat support with the real help line also makes things easier!

10 months ago, KatieL94

Updates do more harm than good

This app was working fine, although a little basic, for years. The new update has ruined mobile check deposit. It says “please rotate device” and won’t connect to the camera no matter how my phone is oriented, rendering the feature useless. The “find an ATM or branch” feature is also incredibly difficult to use now.

6 years ago, stopthejunk

Updates needed please

You can’t seem to make a transfer to your other accounts in the app, and balances from other accounts are never current and you can’t pay your LAPFCU credit card from the app either. These are the things I wish to have updated. Everything else is fine and bill pay works good and making check deposits through the app is great as well.

4 years ago, Mr.B0S

Great bank and great service

If you’re looking for a bank that doesn’t open fake accounts and doesn’t need a government bail out look no more. This is the place for you The Badges and blue, protect our money too.

1 year ago, Playstaycj

Just OK

My biggest complaint is the lag of notifications after any transaction. Takes nearly a whole day. The CU itself has phenomenal services, but as of today (Apr 2022) the app just isn’t up to par with others like Chase, nor is it a good reflection of the institution. It’s just OK. Fix the laggy notifications and it’s a five star product in my book.

3 years ago, corybm12

The worst app ever created

This app/ website crashes so often that i seriously consider closing my account just to get a bank account with another bank that has a better app/ website. If any one ever considers opening an account with this credit union i would look any where else but here due to the fact that there are far and few between banks to physically go into to address issues with.

3 years ago, Blesses Tre

Best online banking

A banking app that is so efficient you’ve never entered the bank. Transactions are safe and secure. Information related to each account is easily accessible.

5 months ago, Sea marshal

Your bank needs to have zelle.

I am considering leaving your credit union based only on the fact your bank does not have zelle. Everything else is good. I hope soon you guys can add that application to your mobile app.

6 years ago, ER114

Top notch

Haven't had any issues, everything has been secure, easy to look at the account and activity

11 months ago, Palanaka

Changes

Since the bank has made changes, certain functions aren’t working properly transference are being made. Sometimes there’s a frequency of not being able to get onto your account.

2 years ago, Vlaslow

Good service. Slow computers.

The CU has good people and all of the right capabilities. However, if you’re expecting big bank computer system speed, you’ll be disappointed. Automatic payments seem to work ok. But, speed of month end reporting is slow. Notifications for transactions can be maddeningly slow with duplications.

2 years ago, Vic2rious

Distance

Every time I need to take out a large amount or conduct some sort of loan I gotta drive 100 miles round trip!! Anyway we can get a branch out here closer to the inland empire would be great. This is a deal breaker since I may have to join another bank for convenience

6 years ago, Cello3535

App

Love using this app, I can do everything on here. No need to walk into the bank unless you need to open or close an account.

6 years ago, G&DP

Very Satisfied

Well designed and easy to navigate both on your phone or PC.

5 months ago, Kinnematic

Check deposits absurdity

Please, please, please update this app to 2023 I can only take 50,000 different versions of a check to still not be able to deposits it. Every singles time without fail I get a different error and I’m truly trying to understand how that is possible. Im begging you fix this infuriating situation.

5 years ago, Love2Live365

Visa Credit Card

Great improvements to the app but it would be even better if we could see accurate transaction history for the Visa credit card accounts. Thanks, keep up the good job!

11 months ago, RErKp

Deposit camera access

Have tried all day (logged in at least 8 times AND shut down my phone and restarted it) to make a deposit but when I need to take the pic, it says to rotate your phone to take the pic but it never clears up and focuses on the check.

4 years ago, Lil. O

Bank

Love my credit union wouldn’t go to any other bank wonderful people

3 years ago, denverbunny

Ordering checks

I wish there was an easier way to order checks

6 years ago, BLOODYDAWG

Freedom of access

It is a great app that allows you the freedom to online bank anywhere in the world. Love it!

9 months ago, xjdsx

Fixed something that wasn’t broken!

Ruined a perfectly good app by adding ability to see other accounts, which is fine but give the ability to remove it as well!

5 years ago, Shana D.

Easy to use

App is very easy to use and I like that I can see all account. Only downside is that pending transactions do not show.

6 years ago, Minion72

Sooooo Easy

This app has been great. I love being able to do most of my banking on the fly.

2 years ago, channony

The Best

I really Love this App and I would recommend it to anyone 😊 Keep up the good work!

4 years ago, realtorAdrianne

Best online banking

Updated in a second! Always on real time! Simplified statements

1 year ago, Lulu’s Apple Store

Poor Mobile deposit camera

I have to retake several times the photo.

3 years ago, Apena514

Doesn't load

I keep getting an error message every time I try to log in. I have to log in 5 or 6 times before it works. Everything is up to date, using the iPhone 11. Not sure what the problem is but it's very frustrating.

5 years ago, Aka-Zoom

Great App!!!!!

I love the app. Makes all my banking needs very easy. Very convenient and simple to use.

3 years ago, partyhartykidz

Add back

I like using this app. I would like you to add back the savings and credit card amount.

3 years ago, Anon348798

Used to be great

Now I constantly have issues. Application unavailable. Time out. Can’t show account transactions or transfer money. Slow loading. It’s the opposite of convenient. This is what gets people to leave credit unions for banks whose apps work.

11 months ago, lilpenny911

Unable to make mobile deposit

Since the upgrade the mobile deposit camera function doesn't work. Please fix asap.

5 years ago, Max & Luna

LAPFCU

Even though most of us have a large family and work paycheck to paycheck , LAPFCU has been great ... LAPFCU TEAM.

4 years ago, fchghrrdgfy223444

Application error.

Get these a lot more often and cannot access my account remotely. I don’t know how much I have in my checking and no way to check since I’m away from a computer and it’s after hours. So the solution is?

4 years ago, kscott146

Terrible app

This app is terrible and so far behind other credit Union apps. All of a sudden I am unable to make online deposits. I am also unable to transfer money to another credit union via the app.

6 years ago, Dirty72Bunny

Love it

Love this app! It's so easy and helps me keep on top of my finances at all times.

3 years ago, Joser O

Nice! Easy to use

Easy to use

2 years ago, zigfus

App background color

Please go back to the blue screen on the app

4 years ago, AnotherPUBGplayer

Stolen

I spent $10 dollars today I had 10 in my savings and 5 in my checking the rest of the money vanished be careful for which machines you use

10 months ago, SheepDaug

Mobile deposit never works

The apps mobile deposit never works

2 years ago, Blsdmomof2

Zelle

Wish you had Zelle

5 years ago, cam38648

Bank to Bank Transfer

The app works well but not as good as other banking apps. I would like to see Bank to Bank transfers from the app.

5 years ago, POMONA160

Credit Card

Unable to see credit card due date on application.

4 years ago, gm diaz

Best Credit Union!

Love the extra precautionary measures LAPFCU takes (:

10 months ago, acwitherow

Check deposit not working

Stuck in “please rotate device”

4 years ago, SgtMajM

LAPFCU EASY

Easy to use with total convenience! Great app.

8 months ago, Chief Garry

Great foundation great employees

Threat

8 years ago, Paul M. in CA

Almost Perfect...

I love the ease of use of this app. The only thing that keeps me from giving five stars is you can't include a memo line on transfers. Years ago, when you made a transfer online it automatically told you which account the money came from, or went to. It doesn't do that anymore so the memo line is critical for me. They have one on the website, but not on the app.

11 years ago, HappiestOnHoliday

Almost 5 Stars!

This is very convenient and easy to use. I find the bill pay option doesn't load correctly HALF the time. So I go back and forth between online page and app-sometimes error occurs simultaneously. I have to wait and return later. I am glad they finally have an app and am otherwise pleased with the customer service overall.

Description

LAPFCU Mobile – Take Us With You! With Los Angeles Police Federal Credit Union’s FREE mobile banking application, safe, secure banking services are available anytime, anywhere – all using your iPhone® or iPod® touch! -Check account balances, view transactions and access account history -Pay bills online, transfer funds and, coming in 2013 – deposit checks using your phone -View and activate your cash back offers -Locate fee-free ATMs or Shared Branch credit unions in your area -Access exclusive Purchase Rewards offers -Encryption technology helps keep your personal and account information safe Disclaimer Available to LAPFCU members using iPhone or iPod touch. Requires PATROL Online Banking account. Standard mobile, data and messaging rates from your provider may apply. System availability and response time is subject to market conditions. iPhone and iPod touch are registered trademarks of Apple. Disclaimer Available to LAPFCU members using iPad or iPad mini. Requires PATROL Online Banking account. Standard data rates from your provider may apply. System availability and response time is subject to market conditions. iPad® and iPad mini® are registered trademarks of Apple. To learn how we protect your privacy, please visit http://www.lapfcu.org/home/privacy