Why is it that everyone I try to make a transfer with in accounts the transfer function seems to be unavailable. Too many time do I try to transfer money to my Daughter’s account and I’m told to call customer service. This is not good at all. Please update and try to fix this problem. It seems all the time I try to transfer money to her account this happens.
This app is an absolute joke. The 5 star ratings on here are all from like 50+ retired cops who have no clue what online banking can actually be. LAPFCU likes to claim their service is personal and their bank is small, and that’s a benefit. In reality, their service is GARBAGE and they need to hire a basic developer to make this app worth using. No other bank app crashes like this one. No other bank app has the glitches of this one. Half the time I can’t even transfer money between my accounts because the app crashes. No other bank app is as archaic as this one. Get it together, it’s not 1993 anymore. Your app technology is terrible and you will lose many you get customers if you cannot compete with every other banking institution out there.
This app was working fine, although a little basic, for years. The new update has ruined mobile check deposit. It says “please rotate device” and won’t connect to the camera no matter how my phone is oriented, rendering the feature useless. The “find an ATM or branch” feature is also incredibly difficult to use now.
You can’t seem to make a transfer to your other accounts in the app, and balances from other accounts are never current and you can’t pay your LAPFCU credit card from the app either. These are the things I wish to have updated. Everything else is fine and bill pay works good and making check deposits through the app is great as well.
My biggest complaint is the lag of notifications after any transaction. Takes nearly a whole day. The CU itself has phenomenal services, but as of today (Apr 2022) the app just isn’t up to par with others like Chase, nor is it a good reflection of the institution. It’s just OK. Fix the laggy notifications and it’s a five star product in my book.
This app/ website crashes so often that i seriously consider closing my account just to get a bank account with another bank that has a better app/ website. If any one ever considers opening an account with this credit union i would look any where else but here due to the fact that there are far and few between banks to physically go into to address issues with.
The CU has good people and all of the right capabilities. However, if you’re expecting big bank computer system speed, you’ll be disappointed. Automatic payments seem to work ok. But, speed of month end reporting is slow. Notifications for transactions can be maddeningly slow with duplications.
Every time I need to take out a large amount or conduct some sort of loan I gotta drive 100 miles round trip!! Anyway we can get a branch out here closer to the inland empire would be great. This is a deal breaker since I may have to join another bank for convenience
Please, please, please update this app to 2023 I can only take 50,000 different versions of a check to still not be able to deposits it. Every singles time without fail I get a different error and I’m truly trying to understand how that is possible. Im begging you fix this infuriating situation.
Have tried all day (logged in at least 8 times AND shut down my phone and restarted it) to make a deposit but when I need to take the pic, it says to rotate your phone to take the pic but it never clears up and focuses on the check.
I keep getting an error message every time I try to log in. I have to log in 5 or 6 times before it works. Everything is up to date, using the iPhone 11. Not sure what the problem is but it's very frustrating.
Now I constantly have issues. Application unavailable. Time out. Can’t show account transactions or transfer money. Slow loading. It’s the opposite of convenient. This is what gets people to leave credit unions for banks whose apps work.
Get these a lot more often and cannot access my account remotely. I don’t know how much I have in my checking and no way to check since I’m away from a computer and it’s after hours. So the solution is?
I love the ease of use of this app. The only thing that keeps me from giving five stars is you can't include a memo line on transfers. Years ago, when you made a transfer online it automatically told you which account the money came from, or went to. It doesn't do that anymore so the memo line is critical for me. They have one on the website, but not on the app.
This is very convenient and easy to use. I find the bill pay option doesn't load correctly HALF the time. So I go back and forth between online page and app-sometimes error occurs simultaneously. I have to wait and return later. I am glad they finally have an app and am otherwise pleased with the customer service overall.
LAPFCU Mobile – Take Us With You! With Los Angeles Police Federal Credit Union’s FREE mobile banking application, safe, secure banking services are available anytime, anywhere – all using your iPhone® or iPod® touch! -Check account balances, view transactions and access account history -Pay bills online, transfer funds and, coming in 2013 – deposit checks using your phone -View and activate your cash back offers -Locate fee-free ATMs or Shared Branch credit unions in your area -Access exclusive Purchase Rewards offers -Encryption technology helps keep your personal and account information safe Disclaimer Available to LAPFCU members using iPhone or iPod touch. Requires PATROL Online Banking account. Standard mobile, data and messaging rates from your provider may apply. System availability and response time is subject to market conditions. iPhone and iPod touch are registered trademarks of Apple. Disclaimer Available to LAPFCU members using iPad or iPad mini. Requires PATROL Online Banking account. Standard data rates from your provider may apply. System availability and response time is subject to market conditions. iPad® and iPad mini® are registered trademarks of Apple. To learn how we protect your privacy, please visit http://www.lapfcu.org/home/privacy