I have been a LSC member since 2009 and I love it! It encourages me to eat at restaurants that I haven’t tried before, also visiting some of my old favorites. They are always good! When I go on vacation that’s when I really use it because I’m discovering places I don’t know about as a tourist. The best perk besides anniversary and birthday rewards is the fact that I have been to multiple places that had hour plus long waits and I was sat with in 20 mins. I actually do it very often just to test it. I’m just saying who doesn’t like skipping the line? They are adding more places all the time. I’d at least give it a try because you don’t loose out on anything, once you pay the $25 it’s available to use immediately so you don’t loose anything. I’ve never had a problem asking my server or the manager about redeeming my credits or gaining my points.
Or any other Landry Restaurants. What the previous critic failed to mention is that it’s a one time $25 fee and you immediately get a $25 credit! And every year on your anniversary another $25 credit. You also receive points for you purchases that apply to discounts on future meal. I first got the app because I hate carrying the actual card around when you can just pull up the app and show it. But I’ve used the coupons, search for restaurants and all the specials they have. Great App!
Just horrible program. Dont even waste your time and money in this. Nothing works and the the people and the restaurants have no clue how to apply rewards or use it. They only got trained on how to sell you this garbage scam. I got tricked and tried to use it 3 times. Was lied everytime about getting rewards or using my points/refund on original purchase as told. Had to wait 30 min because they couldn’t figure it out. Then lied every time. Whats the point of the card when they always asked to see my phone to try and appy points. Im not giving you my phone so you can walk away!?!? Kincaids in Redondo Beach to be specific. It completely ruined this place for me. I wish i would have said NO, maybe i would still be giving them my money. The reality is nobodys cares, neither the restaurant or this scammy program they are pushing.
They tell you that you’ll get a $25 welcome reward good for a year and another $25 reward on the 1st of your birthday month that’s good until the 15th of the following month. Once the birthday reward is on your account, though, they’ll use the welcome reward first, even though the birthday reward expires much sooner. I complained about this after I lost the birthday reward as a result, and they gave me a 1-time reward to replace it, but it was only good for a couple of weeks, and I was still not able to use it. In general, Landry’s seems to own a lot of “past their prime” restaurant chains. Many have nice locations, and have decent food, but not fantastic. Even with the rewards, I feel that most are way overpriced for what you get.
So I discovered an issue related to using a password manager to login. I knew first level support wouldn’t be of any use so I emailed a top level executive in hopes of getting issue to the developer. Within 3 days over the weekend the issue was resolved and the app updated. Now Touch ID even works. Very happy. All apps have issues but it’s nice to see a company that really cares.
Two days ago we joined the club and activated our card. We went to use our $25 reward and were told that our card isn’t active and it is being declined. The waitress was very mater of fact that “you screwed up activating the card”. I guess she was having a bad day. The manager didn’t want to help either. I must say that the app is very easy to use and made it very easy to lodge a complaint. Now we will just have to wait and see corporate’s response to see what if I change my review from 3 to 5 stars.
Most rewards expire before I ever have a chance to use them, with no advance warning. You have to keep track of each points expiration date to avoid this. They don’t notify you that you receive a birthday reward either, so you log in and see that you had a birthday reward, but it has since expired, lol. One year I went to Mastro’s to use my birthday reward only to be told that is one of the excluded restaurants, and customer service wouldn’t extend my reward, nor do I get any points for any of my Mastro’s visits. Tilman Fertitta is better than this. Bout ready to boycott all LSC restaurants including my go-to Mastro’s Ocean Club in Newport Beach, just out of principle.
Service and program perks not uniform or even similar (even in the same city). For example, last weekend, Bubba Gump Shrimp Co treated us like actual VIPs during a concert at the bandshell in Daytona Beach, FL in an effort to sell the membership. Then, the next night at Joe’s Crab Shack when it was time to honor the membership’s perks, we were left to stand in line for over an hour with regular customers, just to be given a place in line (albeit expedited, but still we were put on the list) and finally they double charged for our membership almost like a “tax” for the table at the rate of $25, service was subpar, lettuce was slimy. Not the best representation of Landry’s.
I’ve had a Landry’s card for years. I think the first year it started. I’ve stayed at the casinos and received amazing upgraded suites for the price of a regular room! Love that the most! The restaurants are places I would eat without the Landry card. So the extra service and attention is great. The rewards is a big plus. Having it all on the app makes it easy and great to find the nearest Landry location.
Excellent to make reservations, I always forget to use my rewards, use it in Orlando while in vacation, and we still had to wait about one hour for the table, I guess it depends on the manager. In other areas I have not had a problem. Over all I recommend it.
The app is so helpful and tracks every visit, every reservation, every point. Landry’s has done an excellent job with keeping this information on my phone rather than on a physical card taking up room in my wallet. I have yet to experience a problem using the app.
I just downloaded the new version, and went to search in a town I’ll be visiting on vacation. The images that are shown do not identify which type of restaurant it is. For example, a rainforest Café, or a saltgrass, or some proprietary restaurant. The bitcoin part is fun but I think it’s far too in-your-face where finding a restaurant is far more important.
This loyalty program is as transparent as it can be. No strings attached. The servers are always good to ask if you participate in their program and they’re always good to let you know when you have credit to apply toward your bill. I show up - they do the rest. Super easy.
I have been visiting Morton’s restaurants since the 80’s. Morton’s and Arnie’s were staples in Chicago. I was so excited when you opened in Troy Michigan! Matt is now keeping with the style and class that I grew up with. Glad to see Steve back around too! This group of staff assembled are second to none. I enjoy coming in not only for the top notch food but I am treated so well. I look forward to spending time in the restaurant again when this virus blows over. In the meantime, I will be back for carry outs. Best wishes Jim Kopp
Y’all need to ask your IT group why authentication into your websites and applications is so darned cumbersome. Seems to be poorly implemented in everything y’all do, including the Golden Nugget app. The loyalty program itself is awesome, love it! Please make your applications & websites easier to use or hire somebody who can. Also, I should be able to add my LSC to my Apple Wallet, would make everything way better. Not all doom & gloom: love your restaurants & casinos.
Have been a member for 15 years. Used to love it but as of late I’m absolutely hating it. Go to Landry’s restaurants (this has happened 3 different times) and they tell us we’re out on a different priority list and get forgotten about. Continue to go to the ghost and try to talk to a manager and get the run around. When we try to discuss with Landry’s, the ignore us. They do not value long time members.
I love this card! The only downfall is that it does not save the password even when I ask it to. It will save for a little while and then I have to try to remember what the password was. Hence, this is the only inconvenience. I wish they would just tweak this one area. Besides that, I love it!
I've been a club member for more than 10 years and when you spent $100 you'd receive a $25 reward. Now, you have to spend $250 to receive the same reward and expire. Poor choice of changes for subpar food that used to be awesome. I guess when you grow to fast the quality of the food and service drops. Tilman used to care about his properties and somehow lost his way and/or passion.
I just download the app. It was easy to download and find restaurant locations. However, after I made made my reservation there’s no where on the app to look for this after it was made. There is also no area on the app for special requests or special occasions..such as a birthday. This app really could use an update.
We purchased this reward program because we were told that there was a lot of close restaurants that we like are also a part of this program. BUT with visits to each of the restaurants we found out they are not a part of this reward program. So as of now, we can only use this at one place.
I first joined many years ago at RainForest cafe. I later found Bubba Gump shrimp. I’m sad that RainForest cafe has been fading out in most places. It was a really family fun place to go. Please bring back RainForest Cafe.
I live all the restaurants in this group. Have been many times. Did not know about the app until recently. It is horrible. It is down every time I have tried to use it. Won’t sign on, but not send help it’s horrible.
We were there on Friday night and we had a great time. Jose and Chris were awesome at the Landrys in The Woodlands. The food was great! We asked to have some “Modifications” to our food and they did awesome.
This is a review of the APP not the Landry’s Select Program. The app stinks. It worked, but now when attempting to log in it doesn’t recognize the text fields and keeps prompting for additional info. The program is a sweet deal if you like the restaurant, the app is garbage if you want to check your point balance or ANYTHING else at all.
Do not recommend joining this membership or using the app. Very difficult to know how many points you actually have. When going to a restaurant, the staff doesn’t even know this membership exists and the points can’t even be applied. Stay away. A total racket.
Just downloaded the app after signing up with my rewards card online. The app is awful - I can’t sign in, get an error message each time, even after resetting my password. Not sure what the issue is, but the app is useless. :(
We’re making it even easier for you to stay connected on the go. Download the LSC app to manage your Landry’s Select Club account, find Landry’s locations near you, make reservations, view menus, purchase gift cards and more. Features: - Find restaurants nearby or search based upon city, state and zip code - View menus, make reservations and get directions - Select your favorite locations for easy reference - Register your Landry’s Select Club account - Manage your account profile and view recent transactions - Elect to defer/enable your rewards when dining - Receive messages and updates from Landry’s Select Club - Redeem your Bitcoin loyalty points to Rewards Landry’s, Inc. has over 600 properties nationwide, featuring the best in dining, hospitality, entertainment and gaming. For more information about Landry’s, Inc. and the Landry’s Select Club, visit www.landrysselect.com.