I switched banks due to this app. “Communication error” happens very often. Kicks you out of the system often. The app forgets your Face ID so you have to end up signing in either way. I had to be constantly resetting my password.
It takes forever to load, if it even loads, because 90% of the time there’s a “communication error.” It happens if I’m on WiFi or on my mobile network, at home or anywhere. It is so inconvenient and annoying. I regret changing banks just because of the app and all mobile banking from LSNB. I will definitely be returning to my previous bank whose app and mobile banking were seamless and easy to use.
App takes a while to load and sometimes it will not work properly. I always have issues transferring money from account to another. If only bank was not so close by to my daily route, I would of banked with a major bank that has a more user friendly app. This app needs some serious updating.
This app is the worst!!! I’ve never had an issue with any other bank apps before I’m seriously considering closing my account due to this ongoing issue. It takes an eternity to open, always gives me loading error, I have to constantly close and reopen the app or uninstall only to reinstall and have the exact same issue!
While it is nice to be able to see my balance quickly on my phone when the app is working, it is pretty glitchy and frequently it has gotten stuck in the middle of trying to do a mobile deposit. It then freezes and won’t reload.
I cant even log in. It says invalid User ID/password. I’ve changed my password 10 times and still won’t let me in. It’s no surprise why this app has 1 star. I should’ve done my research before opening an account with this bank.
This app makes me regret everything I’ve ever done
I’m so sick of this app. The amount of problems it has. I’m a teenager who is dealing with no major balances on bank accounts and this makes me literally explode and wanna cry out of frustration. Every time I go into this app I just wish I never ever signed up for this disgusting bank. If your downloading this app or your here for reading the reviews to see others people’s problems aswell. Well it’s probably too late and now your stressed. Don’t worry, everyone else’s is stressed too. There’s always time to switch to a better bank.
I love the the latest features including mobile check deposits, person to person transfers and bank to bank transfers. I like that there is an option to apply for a loan using my phone. All these features make it easier to do my banking on the go.
I have had terrible experiences with this app for the past 5 years I’ve used it. I dread using this app more than looking at my balance. Now it won’t let me log in because the systems are offline, it removed my biometric scan for the umpteenth time and crashes sometimes. I am legitimately considering moving my money to a COMPETENT bank that has systems and apps that work 99% of the time. Get it together smh.
I can’t even get into my app without it just exiting on its own. As soon as I put my fingerprint it loads as if it’s going to log me in then it’s just takes me out of the app completely. I never get to see the amount that’s on my account.
All the issues mentioned I’ve had: Balances change, randomly (have so many screenshots to prove) Crashes Face ID works (wow!) Balance from Atm diferent than the app’s balance Cash deposits or transfers lost in limbo for no reason Now I can’t even use Zelle, because I should use it through my bank’s sucky app And the one time I really need it to work-everything happened at once An immediate cash app transfer and an atm cash deposit are lost in limbo Last update was 8 months ago. I suppose somehow the 1.8 star rating is not enough indication that this app is in dire need of a an update.
My camera won’t show the check on the phone when trying to mobile deposit. (Camera is enabled on app) Works on iPad. Face ID no longer works even after I have saved all info. I have to enter the password every time. Other bank apps far outshine this one.
One day I have money one day I don’t. My charges will show up then randomly disappear so I never know what my real balance is plus they say the app has never done that before like I’m crazy when I mentioned it. I have screenshots of my balance changing but a couple hundred dollars by one small charge.
Every time I try to use the app it fails. I have to open it like three times before it actually lets me past the enter you password phase. After I get in, it’s fine but Jesus Christ make an app that will at least let you into your account before you get so frustrated that you throw your phone across the room.
I wish lone star bank would invest in a better platform for their costumers. It’s always one thing or another with this app. It never works, it’s always lacking; I can never check my bank account without having a headache afterwards.
Do not rely on this app. It doesn’t load anything and gives constant errors. Be sure to be timely about anything involving this bank and try to do things ahead of time to make up for the unreliability of the app.
True to form: this is one very unreliable app. Good luck trying to access estatements from within. Click one account and second one comes up. Call tech support and they ding you with $3 charge. Fight it, and they still charge you $1!
I have to attempt to open this app about 5x before it opens. For a bank that charges you for every single thing including calling for help on your account, you’d think theyd have enough money to fix this crap!
Please fix this. I don’t have a location here in Corpus so I need mobile deposit. But the camera doesn’t work anymore. I guess I’ll take my money elsewhere!
Lonestar by far has the worst online banking features out of any bank I bank with . You can’t see your due dates on payments , account information , awful User interface , it’s horrible
It always fails and never lets me log in. Sometimes I need to go in for something important and it does not let me!!! Horrible! DO NOT DOWNLOAD until they fix this problem!
It hardly ever lets me log in, usually it says connection issue or that my password is wrong even if i’m using face ID. Login system needs an update very badly.
With Mobile Banking from Lone Star National Bank, you can check your account balances, transfer funds between accounts, and much more! Our app is free, secure, and easy to use. New features for version 5: • New look-and-feel for login and dashboard screens • Customize quick link widgets on the dashboard screen • Badge will display for unread messages • Select between light or dark modes
