Customer service is stellar! Don’t worry about the money ladies (we’re worth it right?), they’ll work with you and I feel the product is quality. I’m a 60 year old chic and it covers most of my age spots and sun damage. It takes seconds to apply and stays put in humid Maine summer. I am looking forward to learning all the tricks. Just have PATIENCE and go easy on yourself ♥️
Terrible app! Hasn’t changed in 5 years!!! So glitchy and difficult to use! Customer service friendly but not detail oriented. You can tell they speak off a script - not genuine. I avoid ordering on app at all cost and rely on auto-shipment of product. Upgrade, overhaul needed for app and website! NEGATIVE 5 stars !!! The airbrush makeup is excellent! Older Breeze last few years. New model broke after only 5 wks!!! Now I have to use my powder makeup which feels cakey… ordering original stylus system as backup and replacement Breeze.
App just plain doesn’t work, I can’t even add my address?? Customer service automated line keeps hanging up on me. I just want to cancel the auto shipments! I bought the damned product, I’m fine with staying with it (barely use it, though the product itself is decent, feel like my Laura Mercier tinted moisturizer does a better job though and the Luminess does settle in my lines a lot) but man do I feel duped. I should have know better. Never get involved with auto shipments. ugh.
I did the trial and the make up doesn’t match. I checked website and it’s just as horrible as the app. Does not show any account info for you to see your name, contact info or payment info. Got charged and sent more makeup when online and in the app do not reflect any orders or subscriptions. Customer service chat seems you are speaking with a robot and isn’t helpful. The worst!!!
I never write bad reviews. I like to give everyone a chance. This company has the worst customer service I’ve ever had to deal with. It’s very hard to make cancellations with them. Warning… Hopefully they will listen to their”recorded calls” and then have “Customer Service” training classes. Luminess, you’ve lost my business.
I entered the full name of the product I was wanting and it brought up everything else. I started a chat and that didn’t work out, it kicked me out and then I went to another page and boom there was what I was looking for.
I bought the Airbrush spray silk set with the primer and brush and I absolutely love how smooth and lightweight they feel. Perfect for the aging ladies!
I created an account online and downloaded the app. It says my email or password is not correct but it is. Changed my password online and still doesn’t work. Deleted app.
I ordered the airbrush spray kit. So I downloaded the app. It said that I didn’t have an account when I logged in. So I made an account and it said I haven’t ordered anything. I put in my orders number still not found. But took my money for the trial.
Trying to cancel AutoShip! Website does not allow, the site does not allow, customer service will never answer, nor return calls! Very sketchy!! The site does not deliver what they promise!!
30day money back guarantee is a joke. It will cost a min of $15 to return this product that cost $24. Makeup is dry and cakes up in wrinkles. Not as advertised. App tutorial is not helpful.
The reason why I plan to keep buying their products is because they are cruelty free, it was hard to figure out how to add a billing address that is different from the shipping address but other than that seems good, I also didn’t like that when you open up the app the first thing you see is advertisements, that makes this brand look cheap but they aren’t at all, hope they get rid of that.
Downloaded the app thinking it would be a “one-stop-shop” for guidance on my new luminess system as well as a good place to purchase products. Wrong. I was never able to make a purchase through the app at all. It allowed me to look at all the products that I wanted to buy, but when it came time to add them to my cart, it would not function properly. The app pretty much forced me to sign up for some account using my email address, which I thought might help to get it to let me make a purchase but that was not the case. Then I was told to uninstall & reinstall the app as an attempt to correct the issue. This did nothing but waste more of my time because the issue was still the same. I would get my hopes up browsing around the sale items, thinking I might get several items at a great price, only to find that I couldn’t get any of those things into my cart. How frustrating! So I ended up going to the regular website to do my shopping, which was a bit more user friendly in that it actually let me make a purchase.
I never had any problems with getting things in my cart until my last order, about a week ago. I checked my cart to make sure it was correct and checked out. When I checked out I printed my order and 3 or 4 items that were included in my cart were missing? I had printed my cart out and the items that were missing were actually in my cart at checkout! I went through the print out and checked the items that were missing and went through the process of ordering again. I’m really hoping that the problem is fixed by my next order!
I downloaded this app and tried a video. At first there wasn’t any sound. I found out what my problem was... I had the button on the side to mute the ringing. Turned that to on and no problem. After having a mastectomy, I am hoping this will make me feel pretty. 😜. I will update this review after using it but the sound does work.
I really like this app and don't even let me start with the products their r AMAZING I been struggling for a long time with my ACNE using a lot n different products to clear my skin but what was causing my ACNE was my LIQUID FOUNDATION I really see a difference using LUMINESS AIR BRUSH SYSTEM my acne its gone n the Foundation its OIL-FREE n WATER BASE thats what I LOVE the most n it gives me the SMOOTH finish it doesn't look like I'm wearing any make up, I will keep using this for the REST OF MY LIFE!!!!!
The app is easy to use and has built in videos. I was able to buy items with the app making mobile purchasing easy. I have not gotten my device yet but the app is great and a positive reflection of the company. I saw the product on HSN but bought with the app.
The app is very rich in content, but the way everything is organized it helps you to find very easy what you are interested in. Besides, It has short yet useful videos that are great especially for new airbrush makeup users. Happy Shopping!!!
I'm so excited. I thought I knew a lot about airbrushing but the videos taught be so much more. Loved the instructions. Love that I can bring my phone into the bathroom and watch the videos while airbrushing. Told my mom about it and she downloaded it to her iPad and she loves it too.
I installed this on my moms iPad the other day and just thought this is a great idea to help provide service towards their customers. They offer instructional videos and easy access to their products.
The only reason they get 2 stars is bc I genuinely love the product. The app and website are complete garbage. I can’t find order history or anything related to my account when I’m logged in. When I do manage to EVENTUALLY find it, next time I go back I’ve forgotten where it was bc it’s not under MY ACCOUNT bc I guess that makes too much sense for them. SO INCREDIBLY frustrating.
I placed an order for the product. There is an AUTO SHIP in there. Which at first was ok bc I was trying it out! But I have tried SEVERAL TIMES to CANCEL this auto ship!!!! Spoke with Customer Service ON THE PHONE....must have been LANGUAGE BARRIER between either his and mine or his and his mouth!!! I’m STILL getting this STUPID AUTO SHIP and being CHARGED for it when it was CLEAR in our conversation that it would be DISCONTINUED!!!! About to go LEGAL on them!!! Would give ZERO STARS if it would allow!
Did you unit test this? 1. Logged into app which didn't pull my existing address from your system, I'm a long time customer. Your API should be pulling that information. 2. Unable to change my password via the app, keeps displaying an error message. 3. Cart does not show product prices or total amount of purchase prior to asking for credit card information. 4. App had bad performance. 5. UI doesn't flow well. 6. Once in the cart the user is unable to modify the quantity of product items. 7. When I first added the latte eye shadowed it added a quantity of 5 instead of 1. Deleted and re-added the product and it added only 1. 8. Using iPhone 5s with iOS
This app is very useful and so much easier to do my orders now. I greatly appreciate you Guys for making a more convenient way for us to check out your products!
I am so happy with this new app! The videos are so easy to follow with the step by step instructions on how to airbrush with so much ease. Also, I love the ability to shop for my favorite make up Luminess!!
It won’t let me order after my initial first order because it’s says my address isn’t correct and I’ve changed it in every way possible... so I’m baffled as to how to order extra products
I used to be able to use this app no problem, it was pretty helpful. But now I can’t use it at all because it tells me I have no internet connection... which I do... All my other apps work just fine, so I know it’s this app and not my phone... this has been an issue for awhile. Even after getting a new phone I still can’t use the app...
I opened the box to get my goodies out only to find the makeup leaked. While I was trying to clean up one of the bottle I accidentally squeezed too hard and makeup went all over my desk...keyboard, monitors, paperwork & walls - what a mess. I hope using the system it a lot easier. Lesley
So the title is pretty self explanatory. I like the system- my husband says I look refreshed- which is a good compliment for a grandmother! But I was hoping to watch the video tutorials so I can learn to do a professional job of my make up. Everything I clicked on took me right back to the sale page. Blah!
I love the product. They have a great customer service. However the app not so much. You cannot track your purchases past or present. You can only make purchases.
The links on the app don’t work. I wanted to see how to clean the brush and how to work with wrinkles. Tried several times but nothing happened. Looks like the app is focused on sell sell sell.
LUMINESS is the #1 World Leader in Airbrush Systems and Airbrush Cosmetics. Our award winning airbrush systems have a 4+ star-rating with over 50,000 5-star reviews and over 5 million units sold. Download the mobile app & discover the world of LUMINESS. Find your favorite airbrush, cosmetic, and skincare products – plus use our virtual try-on tool to find your perfect foundation or cosmetic shade. Easily shop all LUMINESS products by category, latest arrivals, and best sellers! Discover the best tips and tricks for Airbrushing and hear from LUMINESS Beauty Experts with Get the Look Tutorial Videos. - View Offers Exclusive to you. - View weekly sales, gift with purchases, and other special offers including APP only exclusives. - Get customized product recommendations by using LUMINESS Virtual Services including Virtual Try-On for products, and the LUMINESS Perfect Shade Match tool for foundations. - Access your LUMINESS Rewards account to view current status and points balance. ABOUT LUMINESS: Our mission began over 25 years ago to provide beauty solutions to the everyday woman without compromising on quality. LUMINESS was created as a professional Airbrush Cosmetics line that was designed to be easy-to-use for the at home consumer to deliver a finish not achievable with traditional liquid or powder foundations. With new innovations in lip, and eye cosmetic products and formulations along with breakthrough skincare products, LUMINESS is now a full-service beauty brand rooted in complexion expertise.
