Maps CU

I had to wait through the weekend to visit MAPSCU to see what else needed to take place after an attempted Scam. I immediately called MAPSCU when I realized this wasn’t the business I thought I was in contact with and was greeted by Julie in the Call Center. Monday my husband and I met with Adair Pelayo, Financial Services Specialist at the South MAPSCU location, as I needed to have my debit and credit card replaced. He did that and helped me change the passwords as I was still in an emotional state. I mentioned to Adair that I had a lot of work ahead in changing all our Auto Pay accounts. He said that Julie that I spoke with earlier in the Call Center had changed and updated our account numbers. MAPSCU is our only financial institute by choice due to their support when needed.

The bank canceled my debit card because someone had supposedly called and reported my card lost/stolen. Maps then failed to contact me to let me know that someone had reported my card. But check this out, I’ve had my card in my wallet the whole time.. I only found out my card was canceled because it was declined when I was grocery shopping. When I called the bank to figure out why my card got declined, they told me that bs story about my card being called in. Maps then told me I would receive a new card in the mail because the card I had the whole time couldn’t be reactivated... it’s been nearly two months and I still haven’t gotten my card!! This is the worst bank I’ve ever had to deal with. I stopped depositing my paychecks into the account because their records didn’t match the number of times I had deposited and when I brought it up to the branch manager she got an attitude with me and it was on Christmas Eve weekend. They wouldn’t cash my check. Don’t go through them!!! Fare warning.

I moved up here to Silverton from Southern California almost 10 years ago. I open the account here at MAPSCU and I am totally smitten with the small town attention that I get. The fact that I can walk in and they know my name. I can call in and get a transfer to my daughters account without a hassle. As long as I live in this area they will be my bank! Just wish I could get them to wash my car. 😀

After implementing a really nice feature, and making a lot of use of it myself, in this most recent update I’ve noticed that Touch ID has been removed and I’m missing it very much. I know it’s probably a little silly to complain about, but saving the time that it takes to type a complex password was both useful and easier on my hands that have just been diagnosed with carpal tunnel. I really hope they bring this feature back... or that maybe somehow I’m just overlooking it. UPDATE: Touch ID is just a little harder to find, but not gone! Thank you for getting back to me, I appreciate it.

I don’t understand why it’s taking so long to fix mobile deposit? I reported the issue to MAPS in October and was told developers would be notified to fix it. It’s still broken on my iPhone XS. It doesn’t seem to be compatible with my phone based on the misaligned boxes in camera view, and it keeps saying improve contrast even though it looks completely fine to me. I don’t have this issue with other banks, and I tried my wife’s phone with same issue. It evtnsully works but takes a lot of time to line it up perfectly, which is hard when the graphics are not aligned. I’m about to switch banks if this doesn’t get fixed. It’s 2020 and a good app is essential!

The mobile deposit on the app does not work on iPhone 14 Pro because the app chooses the wrong camera to use. The app only seems to use the telephoto camera on the 14 Pro, which is worst camera for taking up close photos of a check. The best camera to use would be the ultra wide, but even the normal wide camera I think would work. Hopefully this gets fixed soon so that I can deposit my checks again without needing to drive several hours! Sorry that I have to rate low to report this bug but I can’t find another place to report it.

The exception I take with my online banking via my phone is that Maps online banking is all too many times too frequently unavailable with message like try again later this is somewhat disturbing especially because of the times uncertain times we are in or the view of changing over to a cryptocurrency as a customer unavailability makes me nervous

I love my Maps online bank accounts. I am able to conduct business whenever I have the need/time. Any problems and a quick phone call can usually solve the problem. Thank you Maps!!

My iPhone 8 Plus camera doesn’t seem to play well with the check-deposit camera feature on the app. I’ve tried to alter the background that the checks are on multiple times. Sometimes it’ll work, sometimes not. I’ve gotten to the point that I don’t even bother using that function in the app anymore, but instead throw up my hands in frustration and drive to the bank to make deposits.

I tried to get past the incredibly slow and often “out for maintenance” app that Maps designed but it simply does not allow me to manage my finances effectively. Not showing my current balance after pending charges leaves my account over drawn by $50 without my knowledge. Having your card declined is already embarrassing, but being confident that you have money in your account only to have an employee tell you otherwise is bothersome. Why can I not see what your employees see? Very frustrating.

This bank has by far the worst incompetency. It has a ton of problems with online banking which you can’t transfer your money externally (I am trying to switch banks because you’re already the worst and here I am struggling more???) Let alone you can’t deposit a check through the mobile app, they didn’t dispute a charge when I was scammed and the amount of times I had to call a banker for this issue and they did nothing at all. Save yourself the hassle and bank with ANYTHING but Maps.

I have deposited many checks with my other banks no problem. The camera feature takes a picture of my check very easily. Every time I try to use Maps to do a mobile deposit I stand over my check like a moron for about 10 minutes trying to get it to take a picture before it would work. Now that it has been updated, it refuses to even take a picture. Very disappointed

This app does all the basic functions the website does - check account balances, transfers between accounts, -statement, etc. - plus mobile deposit. They added Face ID for iPhones a while ago, which makes it a breeze to use. Thanks, MaPS!

I switched from one of the large banks, because of the WOKENESS going on with them. I’ve been very happy with MAPS, I especially like their chat, I get fast and efficient customer service, better than if I call them. So far so good MAPS.

MAPS CU us an excellent banking institution! Competitive and diligently serving the needs of the customer. I personally am extremely satisfied with the online services and paperless cost-saving, earth-saving efforts for all my banking needs.

For example, to change the amount of a recurring payment, you must go to the next payment date and change the amount there, rather on the payments page.

MAPS is a pretty localized chain of credit unions but they’re app is pretty good. I can do most things on there pretty easily. One thing I would like to see would be Face ID and fingerprint ID. Was it my imagination or were they doing fingerprint ID for like a month and then it went away? I hope they bring it back. Thanks!

Never not have no problems when using the app online banking is the best with Maps

Transactions are a breeze, and even though I don’t live near a branch the services I use are always easily manageable. Virtual check deposits are as easy as taking a picture. Low fees and great rates.

I’ve been at the bank for a long time! A fantastic bank. But there’s constantly a problem with the mobile deposit. It will not recognize the check, I try every angle every light, and still will not deposit. This needs improvement!

Great place great people easy app to navigate you name it I have nothing bad to say about this place very happy with them and will never go with another bank for the rest of my life

MAPS has been the best the best banking institution we have ever had by far in all of our years of banking! Their customer service is top notch!

Love the features of online banking!! Easy to transfer monies from one account to the other and pay bills as well.

I always feel like I have a real neighborhood institution behind me with Maps. It’s a relief to feel they are on my side and supporting me to succeed financially. Thank you, Maps!!

All I might suggest, and I see many people have, is touch ID. Still is a reliable way to check my balance and deposit checks

I use this app quite a bit, especially for mobile deposits and reviewing transactions. One thing it still badly needs is Touch ID as the login process is very tedious for regular use. — Update: awesome to see the addition of TouchID! Thank you!

This is the best place to do banking. I have been using them for nearly 40 years and have only positive experiences.

There has not been one time this app has allowed my login without having to reset passwords, not once. This is silly. It’s been enough of a hassle that we barely use MAPS because of the online banking issues. Tried calling the numbers provided and get stuck in a loop - never getting to a person. We decided to find another credit union.

Just started thinking online this is the first month and have really enjoyed the freedom the independenceOf not having to go in to the bank

This credit union is amazing with online banking and mobile apps ofc. They know how to use apply pay and they are on the ball on everything you’d need

This app never lets me sign in, I always have to verify it’s me with a call or text. The problem is, it doesn’t have my correct number and it won’t let me change it, so I cannot verify it is me. I am not able to see how much is in my card unless I go to the atm, which is very inconvenient for me and is a waste of my time. I hate this app! It’s way too frustrating.

I think this app is great and utilizes a lot of the stuff you can do at the bank for your phone

App runs perfect, no glitches or problems with banking. UI just needs to be updated but honestly it doesn’t bother me. Still reliable as it always has been.

It’s so simple to access my accounts, make a quick transfer, or pay a bill. And I love the new fingerprint login!

The roundup feature is the best one around. I really like the interest rates this credit union offers.

Sometimes I forget to use the app. That’s a mistake. I’ts so smooth and easy to use. So far, always dependable. Thanks.

So much more accurate than texting to get your balance

I hated this app before but now you’re able to use Touch ID! And they made the app look fresh and new

There’s reviews from 9 years ago calling out the dismal mobile deposit software. Obviously they don’t care to fix it. Find another bank if you need mobile deposits, this place doesn’t care.

My favorite ever, text banking, customer service, we need more maps!

Been a member for over 32 years, very pleased with MAPS excellent customer services.

In the checking account, I Love having the account info at the touch of a button!

Can no longer use the mobile deposit feature on this app...it was not very user friendly to begin with and now it no longer functions properly

Was not working well, but new updates have helped a ton!

Either I’m just stupid and not taking notice to something embarrassingly obvious or something is wrong because every time i try to sign in it just says that my account is restricted and it gives no insight as to what that means or any way for it to not be.

Check deposits system needs improvement. It’s really difficult to make a mobile deposit

Takes forever to sign you in and then randomly logs you out. Sometimes it’s better than others, but it’s BEYOND irritating!

Still no touch ID unlock and lost the security picture. Click on the app support and it just takes you to the main webpage not a support page.

My reason for having a mobile app is because I can deposit checks. The check deposit function on this app is the worst I’ve ever encountered. Truthfully considering changing banks because this app is so hard to work with

I don’t know what happened but now I have to constantly keep entering my password to just get a peek. And can’t scroll or anything or it’s back to repeating the password over and over.