The app is cool and all when everything works, but as I try to use it more and more, the app just doesn’t load, logs me out every single time I exit the app, won’t let me sign in at times, doesn’t show flyers or deals, just a whole lot of simple things that I shouldn’t be dealing with on an app that is supposed to make it easy to contact, deal, and know about what my favorite tool brand is doing.
Don’t get me wrong the whole idea behind the app is a great concept!!! But unfortunately the execution is subpar. For example..... when I am looking at page of items on the app, I find one I want to know a little more information about. I click on the item, once I’m done I go back to the page with the list of items, is takes me to the top of that page, so then I have to hunt find my place rinse and repeat for every item that I click on in that page! Frustrating to say the least. I go to pay my bill, punch in a dollar amount, it shoots straight to the bottom of the page, can’t see the dollar amount I’m trying to put in, scroll back up keyboard disappears! Like I stated before great concept but rushed to market!
I have had numerous tool accounts over the years through different states and Tabitha is the best tool representative I have ever dealt with. Accommodating, goes out of her way to find Tools, works with you on your payment and tries to give you the best product possible. Friendly, knowledgeable, and it is great to deal with. Would highly recommend anyone to buy from her..
When you first install the app, it behaves the way you think an app should. As you continue to use it the performance degrades. The app will refuse to load flyers, and deals, or won’t load the entire catalog. It will log you out, and at the time of this review, has not worked at all. I can’t get into my account to make informed decisions on whether to buy tools, or wait and pay down my account. This is a bad look for a company that considers itself to sell world class tools. I moved and don’t have a Matco dealer, but I do have a Snap On dealer. Decisions decisions.
This new app is tremendous for saving time , placing warranty repairs , and seeing all the tools as you need to without trying to remember what you’re interested in when you go on the truck. This is certainly a valuable asset for both the distributor and the customer.
I only buy through matco now and like that I can check out tools in a app rather then trying to do it on my iPhone web browser. But I feel also all of your stuff isn't in the app I know it's a lot but man Matco your only shorting your self by halfa**ing something that could be making you money!!! No one likes going through the book and I know all the guys at my work can barley speak English lol. Get this app going guys and your gonna have a lot more sales.
Does everything it advertises well. Only thing I wish would change is the catalog resets to the top of the page every time you back to the catalog after looking at a tool. Pretty annoying when you’re 100+ items down and you go back and it puts you all the way back to the top.
This app is super awesome especially if you work in the trade where a distributor comes to your work. After you set up your account with your distributor you just link it with your app, you can make extra payments or request new items! Awesome!
I have be using matco for a few years now and they tool are Quality tools now having the app help out a lot more I can order tools that I need and still have business with my matco dealer.
Joe is the man when it comes to ordering tools and keeping his word. Absolutely has the best attitude when he comes into our shop. If he doesn’t have the tool on the truck, he has it next week for us.
Never had a tool company with an app that allows for so much outside of when the truck isn’t here! Lets you do so much without having to bother the driver over the phone every week!
It really is a great app. Very useful. Love how it connects to my specific tool truck, allows me to order, to know what’s on truck, and even make payments. Only problem is the lag on the app is unbearable. There is so much info on the app and I’m assuming that’s why it runs slow, but it gets to be too much very quickly.
I like the app. It doesn’t give me any issues and it allows me to make payments on my tools easily, and it’s also very easy to make a claim to get a broken tool replaced under warranty.
Love the app it’s self so time saving to look up a tool on the app rather than wait until Matco day at the shop. But I need help with something I need to change my dealer on the app as I have a new dealer at my new shop and I can’t figure out how to do that. Please help if possible!
Aussie Dave is a great tool guy and I also consider him as a friend. He step in when our new Snap-on guy would not take care of us. I really like his tool selection and Dave is alway there if I have any questions. GREAT GUY
So if your thinking of doing a psa account, DONT. They tack on all the interest up front. And the pay off isn’t much different. And if you wanna pay on the principle. You can’t. And if you have a lowlife truck guy. Ryan Ruble. No longer works for them. But if they rip you off you will get absolutely no help from there financial dept. so keep it between the truck and you. Other then that. Nice tools. Garbage financing.
The latest update has completely screwed up the app on IOS. I’m unable to access my Matco Account, when I go to manage payments, and then go to select my account. The screen shows my account for a split second and then goes blank. Text and images for category’s at the bottom of the screen are overlapping and hard to make out.
I love Matco Tools! They have never failed me while at work and will continue to buy, but I can’t browse the catalogue in the app without annoying issues such is pages reloading and pulling you back to the top, pages taking forever to load.
App keeps crashing every time I try to do something. Error msgs all the time. Times out when trying to submit information. Took me over a week to complete my account registration and still having issues with setting up payments for my credit account. I understand apps have bugs but this one is a little ridiculous.
While this app is mostly complete there are a few things that need to be added. You can’t add a new payment method without physically talking to your driver and having him enter it manually.
I was happy to see how good the Matco tool app is and the seemless interface between the products and my Tool distributor. Mac and Snap-on have been dogging me a lot lately… So 30 years in the Motorcycle biz, Matco U ‘dun gooT!!! Thanks Kindly Dennis “Chopman” Chick
App has a great directory, but it is very slow to load anything up. The app tends to crash if I try to load up the next list of tools. The app would be much better if the lag spikes were fixed.
I love Matco Tools but this app is killing you guys. I tried logging into my account, even reset my password and still can’t manage to sign in. Also when I was signed in a while ago, when trying to add my distributors phone number, It said it did not exist. I know you guys can do better.
I have been trying to set up reoccurring payments in this app for months and it simply will not let me. I finally got the payment setting to apply today, but it keeps saying I am setting it up to pay $1.00 weekly? Makes no sense to me. If you want people to make payments, please make it easier.
Great app to search for tools! With the 5-17 update, it wont let me log in saying hard to retrieve flyers And now with the 6-11 update, it still occasionally wont let me log in saying "unexpected error in retrieving fliers"
The app is good if you need to search and price a tool...but why can’t accounts be paid through the app? Especially if they’re in-house accounts. The app would be complete , in my opinion, if that option were available.
It's a helpful, portable version of the Matco catalog, but could use new features like a Featured or New Tools section, a customize a tool box, and Wishlist feature - where you can add products to a wishlist for when the rep visits you can pull up the list of tools a you're interested in or want to purchase.
App is absolutely terrible to use you can’t even scroll to see your payment history you try to add different cards for payment it doesn’t let you not user friendly at all has deleted my card multiple times and suspended my account
Mike is a great guy and is the best Matco tool guy I’ve met he does fun games extremely well knowledgeable on all his tools I’ve never felt ripped off by mike
Having to repeatedly enter in my credit card or debt card information in to make a payment is annoying. The truck account app already has my information I just click pay and I’m done. It should be that easy for the credit account. Thank you for you’re time James Styron
Very upsetting Matco is trying to target people and not first push the sales to the local DBR. It’s hard enough to make sales with all the other competition but when your own company competes against you that’s very bad. I’ve lost business from a few customers because of promoting this app. Very upset!!!!!
Glitches to the point of wanting to sell all my matco tools and go MAC!!!!! Just so i dont even have to think about using this app!!!! Why make it available if it doesnt work. My 10year old nephew could design a better working app. Fire your designers and try again!!!!
I’ve been trying to login into my account but unable to because it keeps saying I have the incorrect password. Then when I try to reset my password, nothing comes to verify it on my email.
Everytime I try to make a onetime payment I can’t. I’ve already been flagged on my credit twice because of this. Im paying this off as quickly as I can and never buying another Matco tools ever again.
The app only works once out of every 10 times I try and use it. Catalog never opens always says error and if I try and look at the deals there’s always an error screen.
Even having my rep on my app the catalog is always empty. Either says error or oops please contact Matco rep. Never shows deals or anything. If the reps don’t keep up with the app what’s the point of having the app.
The patented Matco Tools App gives you 24/7 on-demand access to your Matco Distributor, over 13,000 of the highest quality professional automotive tools and so much more! - Connect real-time with your local Matco Tools distributor! No need to wait until your weekly stop, you can stay connected anytime in between tool truck visits. - In the middle of a job and realize you're missing something? Quickly and easily purchase the tools you need and see real-time tool truck inventory without waiting for your next truck visit. - Break a tool? Submit warranty requests for broken tools directly from the app! - Easily manage your weekly truck account payments and view order history from both the Matco Tools App and the tool truck all in one place! - Get in the know with app exclusive deals, products and promotions through the Patented Matco Tools app. Since 1979, the mission of Matco Tools has been to provide professional mechanics and auto enthusiasts with all the premium tools, storage and equipment they need to get the job done, while also offering best-in-class service and customer support. Service. Trust. Results.® Pat. No. 11,023,849 *Tool Truck integration features are only available to users who have a Matco Tools distributor. To find your local Matco distributor, please visit https://www.matcotools.com/find-a-distributor/.
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