I had a really difficult time setting up my accounts. The representative did not pay attention to what she was doing in my address was incorrect and then my debit card was attached to my sons phone number. I stayed on hold for over 30 minutes each time I pull to try to get something corrected. They don’t have Zelle. I hope things will get better going forward so I can give a five star.
I use Apps for many of my accounts but this one is ridiculous! I keep getting asked to verify a new device (my phone). I’ve done that already! I click the silly little megaphone icon and it tells me to sign up for e-statements. I’ve already done that too! Next, wanted to opt out of “notifications,” and I couldn’t find where to do it on the App. It should be under “Settings,” but that’s where my profile info is. I then went to the actual website..had to log in AGAIN, go through 2 step authentication AGAIN (did that already too!) Then navigate the site to finally find “Notifications.” Once I deselected the notifications I no longer want, there was nothing to click to confirm my new settings. So, I don’t know yet if they were actually submitted!! APPS ARE MEANT TO SAVE TIME AND SHOULD BE USER FRIENDLY!!!! If you can’t set up the app to do what it needs to do without all the hassle, then hire someone to work on it that knows what they’re doing!!!
My debit card was on it’s last month before expiration. I waited for Member One to send a new card as most banks do on the last month before expiration. On the expiration date, I went to a local branch and they stated that a card should have already been sent to me. This was not the case. I ended up having to use my credit card for 2 weeks while waiting on the new debit card. I got behind on a couple of bills and now I have a credit card balance I did not foresee. The employees in both the branch and over the phone were not helpful at all and seemed to be very short with me. They did not offer any useful alternative options for me to get certain bills paid on time the way in the way I desired. I plan on setting up a new account elsewhere as soon as I am able to. I felt extremely disrespected by all Member One staff.
If it anything is telling, I moved across the country—and I still am part of Member One. A big reason for this is its electronic services. This app is not overdone, yet I have the conveniences that I need. I could not imagine switching to another bank because of these services alone. They complement the excellent customer service representatives and practices of Member One.
I absolutely love this bank the Fairlawn Virginia location isn’t very convenient it doesn’t have like a drive thru but it does have wheelchair access so that’s a plus but the people are very friendly and I get paid early through my Disability Benefits thank y’all
As a new member of Member One I found this mobile app to be worthless as far as making payments to my loan or doing anything at all with the account. It is poorly implemented. The website for Member One isn’t much better. Payment slips for my auto loan tell me I can make online payments at the website but the website offers no option to make any online payments to my loan account. Very disappointed with the online offerings of Member One, not user friendly at all and bad implementation all around.
App doesn’t stay logged in and forgets your login in a few weeks
So so app, what has two strong weaknesses. 1) staying logged in and forgetting your credentials is one 2) be able to transfer enough money into my checking account to actually pay for my loans is also another. How am I supposed to pay for my loans if I’m not allowed to transfer but $1000 into my account. Ridiculous.
Not sure of other peoples issues, but I love the app. I check my account at least 3-4 times a day (bad experience with Wachovia makes me paranoid on banks) and only run into issues when there is maintenance.
I do not like the fact you can only add more accounts to this app. I have two checking and a saving plus car loan. I can only see one checking account and can transfer between the two. Second account has become useless
I just wanted to let someone in customer service know that I am very pleased with the new app! Before I refused to use the old one because it just didn't work! (Which since you updated it you probably already know that) but anyway! I will definitely be using this app on the future!!
I really like that I can deposit checks and keep track of my account from the mobile app. It's also really easy to pay bills! The one feature that I wish was available is to be able to transfer funds to another member from the app. With 2 kids out of state for college, there have been multiple times they needed money for a doctors visit or just gas in the car & I've had to wait until I could get to a computer to transfer the needed funds to them.
Downloaded the app so I could have access to mobile check deposit. First time I tried to use it the 'app could not access my information' even though I was logged in. Had to try again later. Second time is kept telling me the back of the check wasn't the same size as the front or the pic was too bright, retake picture. It did eventually process. I've used better banking apps but it did what is was suppose to finally.
Over all good app that does as intended. There is a problem with how the app interacts with the camera on iPhone 5s. Camera is shifted to left and cuts off edges even when you use the guides. Can lead to a failed deposit so never destroy the check until you get confirmation and see it in your registry. Error emails look a lot like confirmation emails. This is a recent problem and other banks apps work when this one has issues. Good stuff otherwise though.
Love that you can log in via finger print. I use Member One solely to pay my mortgage. In stead of having to fumble my way through the mortgage lender's sorry excuse for a website, I can use bill pay through this app to pay it in under 2 minutes. Love it.
Since I signed up for mobile banking, depositing checks has been so much easier. I work from home so I would go by the bank only when I was already out. Now I can deposit a check the second I receive it. I love this convenience.
Since I've joined Member One and Member One online services ALL my banking needs have been taken care and the customer service is top shelf too no matter if it's at the branch or on the phone and the app for my iPhone is really user friendly. Thanks Member One!
This is one of the best banking apps that I have seen. Crisp, clean, simple design that is easy to use and has many features. This app has the features demanded by young users, and the simple to use abilities required by older users.
I deposited a check on the mobile app and it showed that the check was deposited. I went to pay a bill and got a returned check fee. I called the bank and they said that when you when you deposit a check on the app, they hold it for two weeks. They also wouldn't refund my overdraft fee. I'm closing out my account and transferring my auto loan to another bank because of this.