Just terrible. How difficult can it be to write a program for an app that actually works. I have a similar issue with another magazine app, "Autocar U.K.", getting locked out of my subscription and having to reinstall every three issues or so. However, the WSJ, New York Times and Daily Telegraph apps never skip a beat, so it is possible to get this right. I have cancelled auto renew on both these magazines. A full refund would be nice but I'm not wasting any more time dealing with these people. I have now purchased more expensive subscriptions with Zinio, leaving the balance of my subscriptions here dead in place, unreadable.
I paid for a year of subscription and only received 3 magazines and when I contacted their support about the problem they never respond back to me. I emailed them on multiple occasions and that is the only way to contact them. I would not recommend this app or magazine to anybody.
Shockingly bad - have to wait weeks to months for current issues
Men’s health needs to find new publishers In this digital age not being able to provide timely production should result in firing the team responsible and finding a team who can deliver The fact this is not resolved shows a lack of leadership oversight and attention to detail
I always read the magazine through the app and enjoy the content. But for some reason they have stopped adding new issues as of April 2020. So now am paying for a subscription without getting the content, not ideal.
I have tried on numerous occasions to get a problem fixed. My June magazine is a repeat of April/May and there is no July magazine....Where is my July edition....where is my August edition?...is anyone there?
I enjoy how the IPhone version of this app is perfectly formatted to my screen. There is a small lag loading between pages. I assume they are giving the user the magazine at much "greater" resolution than needed. I could understand this lag delay if I was downloading it. But the delay between pages is on an already downloaded full magazine I have the readers digest magazine app and those pages load up instantly. If your getting this just for iPad I would say forget it. You have to pinch and double tap to get article on every page. I'm glad on iPhone app all pages are formatted perfectly to my screen.
Okay, Men’s Journal (and Wenner Media in general): I’ve already paid you for a subscription to the print edition. So I see that you have a “digital edition” — apparently just scanned images of the pages I already bought from you. I’m willing to download your app, and start viewing the pages on my iPad, which saves you money. So why would you expect me to pay a second time for the same exact content that I’ve already bought from you once? If your business is built around mailing printed pages around the country, you should think about making a serious effort to transition your existing subscribers to digital. This app, with its ridiculous “pay twice” policy, isn’t it.
Magazines wonder why their subscriptions are sinking and yet Men's Journal (along with most magazine apps on Apple) are buggy messes. And their customer service is awful, always sending automated responses that any problem must be handled by Apple. Apple, of course, then responds that the magazine app is responsible. So, in my case, that leaves me with a year subscription I paid for yet the magazine won't download unless I pay for the issue. And am I the only annoyed that the page isn't saved when you leave the app? Everytime you go back, it goes to the cover. It used to not be that way. You'd think apps would get better, not worse...
The new app is closer to the actual print magazine (continuing articles on later pages, etc.) instead of having the information the way it was previously; like flipping pages in an article vertically and between articles horizontally. The print also seems to be much smaller and I have to magnify the text to read it without getting a headache. I love the magazine, and I don't want to continue print (for environmental reasons) so I will have to deal with it.
I have subscribed for a year digitally and cannot access any issues. I even tried to purchase again a single issue for September and was not allowed access. I have been charged for all the issues and cannot access the magazine. While I enjoy the magazine the lack of customer service help in using the app to access it has turned me forever. Do not pay for digital access you won't get it but you will get charged!
Rip off for print subscribers. Try Men's Health instead.
I agree with all of other reviews. Wish I had read them before I wasted my money. Ridiculous that I bought a year print subscription and I do not have access to the iPad edition. I will be canceling my subscription and you will get $0 from me. I recommend that everyone buy a subscription to Men's Health instead. They definitely care more about their subscribers and allow free iPad access with their print subscription.
I've had a subscription to MJ , print and digital for over 4 years. The mobile app has always had problems with missing issues or not recognizing the subscription. This version is a NEGATIVE 5 Stars. I will most likely NOT continue the subscription because of the poor customer service and no 1-800 contact to have immediately fixes to their failures. This version doesn't recognize my account #, address, name, and deleted all previous issues on the old iOS version. That's practically theft. Disgusting business management totally out of touch with where one would expect a magazine with a header that says " Style and Design". Go back to clay tablets and sticks. Very sad to see this but enormously infuriating.
If I could give this app a negative star, I would. At a minimum, I would expect to be able to download each month's issue as part of my subscription. Apparently that is too much to ask. When I asked the publisher why I couldn't download content I paid for, they said contact iTunes. When I contacted iTunes, they said contact the publisher. So, now I have an annual subscription that provides zero content. Big thumbs down!
Men's Journal is shooting itself in the foot because of the App. They have great content but I have constant issues with the App usually with the download failing. Sometimes the fix is deleting the app and reinstalling. Sometimes, like the last issue, nothing works. I can recommend the magazine but get a paper subscription, forget the app. It is too much trouble and the tech support is clueless.
Love the magazine, hate the app! This app is so confusing and constantly acts as if you have never opened the app and you are not a subscriber. I have found myself having to re-download the app several times and then you also have to figure out where you downloaded it from, direct, iTunes.....wait for the paper copy in the mail, you will be much less frustrated.
Do not get a digital subscription. It appears you can only view in one orientation, portrait. It takes forever to download. Chokes and will not restart. I have had to delete the app and re-download to un-freeze it. It does not appear to recognize my email address, even thought I am logged in. This app needs serious, serious work to be up to par with other magazines.
The Men’s Journal app has always been problematic. Content was slow to load and purchased were unrecognized for hours sometimes. But this new version takes that weak app and makes it FAR WORSE. Paid accounts are lost or at least not acknowledged and all content deleted. Slow loading has become no loading.
Beware. Should have read the other reviews. Bought in-app a 1 yr, have my itunes paid receipt but no issues were available to download in the app. All showed price as if I didnt buy a subscription. (Yes I restored purchases, exited and reentered, and even deleted and re added to newstand). Went to App Support...none, page no longer works.
Even though I purchased a year long subscription through 2018, I cannot view the last 2 issues. It says I need to purchase a subscription. But then when I check the subscription status, it says I have a subscription through May of 2018...
I have a monthly subscription a pay for a year in advance. The app never works! I always try to restore previous iTunes purchases but it still wont download. I delete and re-download the app, but it still doesn't work. Time to try to get my money back.