Love this app . Has made my life better in so many ways . Saves me money in gas cause I don’t have to drive in town to cash . Also since it’s on my phone I can deposit sooner and not have to leave work !! Getting my money sooner for my family . Love this app thank you !!!!
So I’ve been a client here for 20+ years and ever since they went to mainly online it has become a joke of a bank. Can’t go inside or talk to anyone without it being a hassle (waiting for them to call back or even answer the phone) just to make a appointment that is days away or weeks away! For a mainly online bank you would think they’d have there own atms around that u can use free of charge, but no let’s take away the ones we did have so you have to pay a surcharge at other atms. Also they don’t offer any loan options other then a mortgage come on your a online bank.. it’s just a Shame what First Bank turned into Mercantile!!
This app and the password requirements are incredibly frustrating. I have 9 different finance and banking apps and this is by far the worst. I have to come up with new passwords every couple months, and they have frustrating password requirements and doesn’t allow Apple-generated secure passwords. It’s such an archaic and lazy approach to security. There are so many more tools available to secure online access but they insist on making the user experience the worst they can.
Great app, easy to use. Only thing I could ask to make it better was the ability to turn on or off a card and report travel. I love that feature in m other bank app.
I’m always able to switch between accounts, transferring money between them. I can also make my house payment electronically which is amazing! Sometimes the website or app goes down and I am unable to do my banking. The next day it is always fixed.
Well designed app that allows immediate assistance via the live chat feature. Saves my chat history with my personal banker and I love that it’s always her on the other end!
The only thing I would suggest adding would be to display the note/memo that customers add to transfers. I know that I can hunt around the site and mostly find that info but it would be easier if it displayed when I expanded the item as I review asking myself: “why did I do that?”
Something switched with the update where the camera changes orientation and it’s frustrating. Not the most user friendly for searching past deposits. Not displeased, but I have better banking apps…
This app continues to improve with each update. Looking forward to future enhancements that make my banking with Merc even easier than it is today. Thank you!
Have been using the app for awhile and lately there have been multiple changes to the appearance making it more simple and easy to use. It’s good to see it improving. One thing I would like is mobile check deposits.
I’m rarely ever able to log in to my account. The app stalls out on log-in and just sits there. When I called to ask about it I was told to turn my phone off and back on when it happens. In my opinion that is not a solution. I’ve been with my bank for 27 years and have both my personal and business account with them. But I’ve been researching banks recently because without accessible online banking Mercantile is no longer a feasible option.
Love the convenience of logging in to the app to see what my bank is looking like. Sometimes the transactions get messed up out of order but eventually it all balances right.
Upgraded version is user friendly. Haven't tried the Touch ID yet, but plan to. Editing bill pay is a little confusing, but overall we really like the ap!
The Merc banking app has been very reliable and easy to use. We seldom if ever have been let down when using this app. It has been secure and gives us peace of mind!
Like the convenience and 24/7, ability to do banking from home or on the road. Nice to check accounts daily to make sure no cyber attacks or electronic actions have compromised account.
Overall, this is easy to use and a great app. I do wish that you could see any memos you put on the transaction when you click on it in accounts. There’s a back door way to do it, but it’s time consuming.
I love the MercMobile app. It is so easy to use and to check your balances with. And the remote mobile deposit is a game changer! And they always go through so fast and easily.
I very much like the ease looking at my balances. Please don’t change it👍 The tellers at the north end branch in cadillac are so nice , accurate and helpful. I’m happy with everything -good convince location
If mercantile could create a smoother banking, merc’s perk, ID theft. All in one. I don’t think people like having 3 different user names and passwords. Any decent programmer can link all 3 together to make it seem less.
Overall, has what you need but has more of a computer format feeling instead of app format. Could be more user-friendly, and visually/aesthetically pleasing.
YOUR CORNER BRANCH IS WHEREVER YOU ARE, AND IT'S OPEN ALL THE TIME®. MercMobile® from Mercantile Bank of Michigan is a FREE service that puts the power to bank anytime, anywhere right in your hands. You can use your cell phone to do almost anything you can with Internet Banking. You can access your account balances, view pending transactions, view transaction history, make transfers, pay bills, and make person to person payments powered by PayPal™. Features • Check available balances • View history • Pay bills • Make person to person payments powered by PayPal™ • Make transfers • Locate the nearest ATM – No fees, anytime, anywhere. • Contact any of our locations with just a touch of a button • Utilize GPS for maps and directions to all ATM and branch locations *Standard text messaging and other wireless fees may apply To Enroll To enroll for MercMobile™, sign on to Mercantile Online Banking and click on the Mobile Banking link. Agree to the MercMobile™ Agreement and complete the enrollment process. Security We use multifactor authentication along with 128-bit SSL (secure socket layer) encryption to prevent unauthorized access.
