This is the best bank I have ever had. They are on point with everything very respectful customer service employees and they have great offerings. I just love this bank and wouldn’t change it for no other!!
I’ve set up notifications to alert me when accounts go under certain amounts. They seldom alert me promptly. Most aggravating example is when I turn app on to check my balance, and a flood of alerts suddenly ring out on my phone telling me that so and so account went under threshold hours ago. I should not need to keep the app open to be alerted in timely manner.
I love having all my accounts in one place where I can clearly see what I need to see. My only gripe is that I only get email or app notifications when the app is open. Which kinda defeats the purpose of said notifications.
This app is really easy to use and to figure out. The app shows you all your money and in the account you have it in. Super easy to move money/add checks. Overall it is amazing and you should get this!
Worst app. It’s so confusing even your own help doesn’t know how to help your customers. After being a founding member of the Plymouth Municipal CU/Bridgewater CU This is the worst change ever. I was on the phone for over an hour today and still cannot excess my account. Hope you fix this app real soon.
What a terrible web site. Difficult to navigate. After more than fifty years as a member I’m having thoughts about leaving. Somewhere along the line management has forgotten we are a Credit Union, with “MEMBERS”! Not a bank with customers. And I haven’t forgotten how they changed the signs to MVCU BEFORE they asked the members to vote on wether we wanted to go to a state credit union. Seems like they kinda assumed the vote would go their way.
Mobile deposit doesn’t work and there is no 24/7 customer service to resolve this. Also since you have to write “for mobile deposit only” you can’t deposit it at a bank. If you are going to offer mobile deposit make sure it works. Very upset. Switching banks.
I think this new app is way to confusing and they should have never done the change. To many things to look at and click way to over complicated. it makes me hate it already missing my old simple app that i knew and loved not this spread sheet that i have to go threw.
This app is so much worse than the BCU app. Pages won’t load, and it’s way too difficult to navigate. I wish we had never merged. Remember when they said “nothing would change” and it’s gotten horrible. I may be looking for a new credit union.
BRIDGEWATER CU has gone way down hill since taken over by MVCU. Not customer friendly. Taking my auto loan business elsewhere. Locked out mobile app after two mis-entries. Changed password, still locked out. Time to shop for another CU.
New update, collided with Bridgewater CU MAKES THE APP HORRIBLE. I used to love using my online banking app, but since this merge with Bridgwater, mvcu has lost all good faith and credibility. Probably going to switch banks.
I love the convenience, but remote deposit no longer works
I do all of my banking online, and once they added the remote deposit I was very excited because I really don't live very close to any of the locations. It worked for a while, then once they updated the iOS, it has not worked since. Please fix this! I have been with MVFCU for over 20 years, however I'm strongly considering changing banks to the one that's down the street from me because it's just much more convenient.
I can't stress enough how important this feature is, and it barely worked before ios9, and since iOS 9, it freezes when you click the button to take a picture of the front of the check. I have been a customer of MVFCU for almost 20 years, and I would like to remain so, but not being able to do this is a pain. I don't live close enough to any branches to swing by during regular business hours, an I live 40 mins from the closest branch, so this provides a convenience that I need. Please fix this feature, it really is a deal breaker.
This app suddenly stopped showing my checking and savings account transactions about 2 years ago. The message that I always receive is that I “have no recent transactions”. All I can view are the account balances. I’ve tried deleting and reloading the app several times but the problem remains. I’ve also called the support line at MVCU and left messages several times but I’ve never received a return call. Bottom line: I’m very disappointed and frustrated with this app and the lack of support that I have received.
New Update - Improvements But Newly Broken FaceID/Biometrics
The update finally fixed the years long issue I had of not being able to see transaction histories but now there is an issue with the FaceID - when you authenticate with your FaceID, it confirms that it worked then upon confirmation the FaceID toggle goes back to off and you end up in an endless cycle of authenticating and it shutting itself off again. Please fix this ASAP.
I'm glad my credit union has joined this brave new world, but where is the deposit check through the camera part? Otherwise it works great. Graph feature is a little odd, at first glance I thought it would show me what I had spent on what, instead just amounts over time. Full functionality of the website is helpful.
Happy to see this finally come out as its absence was the bank's biggest weakness. I hope they add online bill pay functionality soon! Would have really preferred that over the charts and graphs if I had to choose one feature.
Just as the other reviewer said about Face ID, the Touch ID is doing the same thing. You go to settings to turn it on and scan your print and it enables it, says congratulations, then simultaneously slides to the off. There’s literally no way to enable Touch ID. Can’t wait to waste my life putting my password in until they fix this issue, at least I’ll remember this one lol
The new feature of depositing checks through the app is nice, but once it is finished it says "transaction #xxxxx is under review". How long will the transactions be under review before the money is deposited into the account?
First time I downloaded the app, I tried to do a mobile deposit and it said that it failed. Later I re-downloaded it and then it would not let me log in to my account. Overall, I would not recommend it.
Easily move money and manage your accounts at home or on-the-go. Features: -Transfer money between your accounts at MVCU and other financial institutions -Deposit Checks -Make loan payments -Send money to friends and family -View your balances and transaction history -Pay bills If you have questions about the app, please contact our Member Support Team at 800-356-0067.