These heavily negative reviews that your probably reading are a little outdated, as the app has either been updated or the reviewers are blind as a bat. I personally have seen that it warns you what timeframe you can use your ticket before it expires, and what your start to end destination is. The time frames for when the train shows up doesn't even need to be on the app just get Google maps people. The prices for a ticket can be a bit pricy if your used to bus type prices of $1.5, to pay around 14$ can be a bit much for some people. The Metrolink tickets allow for you to carry it's use onto another train line as well if you understand how tickets work. That actually is my only complaint, explaining what options you have once a ticket is active and how to use those options as most who use trains in general are on the older side.
lMy friend and I decided to take a trip on the train and purchased our tickets on the app. We arrived at the station and boarded the train, just as soon to find out from the lady commentating that the train would be stopping for service at a city before our stop and wasn’t even going to our destination. We didn’t want to get stuck in a random city unsure of if there would be any connecting trains there available to take us to our destination, so we frantically got off the train. When purchasing our tickets there was nothing on the app to tell us that the train we had purchased tickets for wasn’t even going to the place we bought them for, so we had no clue of this until right when we stepped on the train. Not only was our morning ruined, but they denied our refunds and kept our money, because “ Planned service disruptions (i.e. track maintenance), are not eligible for compensation” I would normally agree with this, but the problem is when purchasing our tickets there was nothing letting us know there would even be a planned service disruption. If we knew this, we just wouldn’t have bought the tickets in the first place.
I’m a regular user with this app because I use it to travel to the LA Union Station. However, I haven’t been using the app for the past two weeks and just started using it again today. I was trying to buy my ticket, and I can’t seem to set my destination to LA Union Station?? I tried exiting in and out of the app, hoping that it’s some sort of glitch and the app can refresh itself. Still the same problem regardless. I found myself a little frustrated because I usually buy my ticket on the app few minutes before boarding the train and loved that I could do this. I hope this can be fixed within the app.
Whoever was in charge of the design for this app needs to be fired!
This app shows a complete disregard for basic convenience. Never in my entire life have I not been able to look at train schedules before purchasing tickets. As well as that, it baffles me that no where on the app is there any indication of the expiration time limit that applies to one way tickets. Had I know that the tickets I was buying for a week in advance would expire at 3 AM the next morning, I would have never used this completely useless app, and my money would not be wasted. This aspect of Metrolink’s ticket buying process itself is completely irrational to me. Why is it that I am unable to buy a ticket for a future trip on this app? My suggestion for Metrolink is to address these issues, otherwise I can’t fathom using this feature any time soon in the future. Overall, an extremely disappointing and frustrating experience. My advice for people considering using this app is to save their time and money, and use a different train service.
The only useful thing this app is for is keeping your ticket on your phone in case you ever lose or forget the paper one. And okay, if you’re in a hurry, no more waiting in long line to get a ticket, just purchase on your phone and you have it automatically. Other than that, the developers need to find a way to integrate everything else on this app. Whenever you click on something like, a schedule or advisories, they take you to the website. You also can’t receive direct notice/advisories from the app, you’d have to check on Twitter and sign up for their notifications if you want to be updated in real time. Like, what’s the point?! You really have to open so many pages instead of having a seamless platform. Please do better.
This app is super handy for buying tickets and looking up schedules. It’s much easier to buy through here and not worry about loosing a paper ticket. However, if Metrolink could make it so train tracker and the other options were built into the app that would be great. Right now all they do is direct you to their website with your browser. This should all be done in app. I would also like to get specific notifications for the trains I will be taking. Twitter is great at providing updates but it would be nice if this app could notify me only about my train.
The app has slowly improved over the years. It’s gotten a lot faster which is great, along with many improvements with UI and ease of navigation. What I hate most is that you still cannot view train schedules in app. Instead, it opens the schedule in your browser. It would be much easier and faster if you could do that. What I do like is the convenience of buying tickets online, which saves paper and you don’t have to deal with the slow and aging kiosks with outdated technology at the station (not to mention sometimes a line); also, if you’re running late you can just hop onto the train first and then buy a ticket.
Tickets expire, and they don’t tell you date of purchase
I bought a ticket for the next day, thinking it’d be smart to buy the ticket ahead of time. Turns out the ticket MUST BE USED THE DAY OF, and it’s not listed ANYWHERE on the app (ONLY on the website)! It confirmed my purchase without letting me choose a date for when to buy the ticket too - which is convenient cuz u can’t actually buy it ahead of time, only the DAY OF. It’s also very difficult to get a refund - you have to wait 4-6 weeks (to only get rejected - customer service said it’s very unlikely to get a refund) Guess the train companies haven’t made enough profit, so they’re trying to get all the free money they can get. Don’t fall for their tricks like me
This is definitely a lot better than a paper ticket as you have less of a chance of losing or damaging it. The app gets the job done but it really needs some more things like schedules, current advisories and a Paypal payment option. Also, if you plan to use the Metro transfers you have to get them from the ticketing counters. Just ask, as it won't work with metro tap card readers. I have a monthly pass and I just have to get a tap card every month at union station.
There’s a lot good convences with the APP no standing in a big line worrying about missing your train. Or arriving to a station where the ticket machine doesn’t work, try to tell that to the conductor 🫤What I don’t like as after buying a ticket I lose the ticket scan screen and then I can’t get the screen back unless I log out and log back in. This is frustrating for me and the conductor. Another issue why do they promote a $15 summer ride and 5 days after it starts there is no way to purchase it on the APP🤔Maybe if Metrolink would fix these issues more people would ride the train.
1. you can only buy tickets for trains that leave the day you buy them. I would be able to maybe understand this if it weren’t for the fact that the in person kiosk let you but tickets up to a year in advance. I even called to confirm and then complain. It is the opposite of what it should be. 2. The app does not give service alerts. Don’t make me use other dominating companies software like twiter with notifications to see when my train is delayed. This should be done in the mobile app.
Overall works fine. However if you have a ticket open and the next day open the app back up, the ticket will of course be expired but when you click close to go back to the wallet, there isn’t a back button to take you back to the Home Screen. You have to force quit the app to be able to return to the Home Screen where you have your favorite trips listed.
This app is incredibly deceptive about ticket purchases and it’s impossible to get your money back if you miss the hidden fine print. Don’t make the mistake I did - Metrolink does not, unlike Amtrak, sell advance trip tickets. I thought I could purchase for a future date and it’s same day use only. When I submitted a refund request for a one-time courtesy exception, I was denied. Calling Metrolink customer service was worse than useless. They just took my money for a service that was never rendered. I’m thankful it was only $6.25 I’m out, but it’s the principle not the dollar amount that matters.
This app would be great if it were 1985. They push and push for riders to use the app but with so many people riding to Union Station LA and no support for subway use this is such a waste of time. That and the terrible UI/UX it is actually worse when the conductor comes to check tickets because it takes extra time for people to get out their phone, open the app, etc while he/she waits to scan the digital ticket. I wish Metrolink would spend less time developing a useless app and more time on keeping their trains on schedule. I would gladly use paper tickets in exchange for the trains being on time at least once a week.
I cringe every time I open this app. Clearly the developers have no idea what they’re doing, and certainly don’t ride Metrolink. So many UX/UI issues to describe. One issue: they put all previous origin-destination purchases at the top, so you have to scroll through these before you get to your currently active ticket. They have a link to “latest schedule update”—but not the current schedule!! (And of course it’s the latest—why would anybody ever want/expect non-latest updates??). In short, this app is likely paid for by car companies to get you to stay away from the trains.
Favorites saved like 5 clicks buying a ticket (for regular riders), and the back button from the schedule menu avoids having to restart the app. Thank you product manager / bureaucrat who transmuted feedback into a better UX! Please, enjoy my 5 star review dopamine hit, and what may likely be the highlight of your otherwise mundane day 🙏🏼 you rock!
This app is not accessible at all with my screen reader
Are used to use this app all the time, but ever since the last update, it does not work with voiceover, I have an iPhone 15 Pro, Max, and all the buttons are unlabeled, I can’t buy tickets, I can’t look at Train times, can’t do anything. I was wondering if this will be fixed in the future.
It’s a really great app. It’s very convenient when having to buy a ticket and the machines don’t work or are out of service at the stations. It’s missing some features though like allowing to use promo codes on the app when getting a ticket. Other than that, I think it’s a very good app. I also think it would be better if they added the alerts on the app as well rather than just twitter.
I’m not sure if I’m being dumb or anything, but my ticket doesn’t tell me the plat form. Your link for the schedule isn’t a schedule, it’s a presentation for your monthly uses and isn’t that convenient. You should have daily schedule times and if everything is on time. My entire experience with the app for the last 24 hours is entirely confusing. I ended up googling and using the Internet more than the actual app. I really hope changes happen or I’ll go back to Amtrak.
I have had no problems with this app. It lets you buy tickets, you validate them, show them to the conductor, perfectly fine. I’ve used this app several times when visiting LA and it is perfectly fine.
You would think that you can use an app to buy a future ticket and activate it when you planned to use it. Not with this gem of an app. You must use it by 3 AM the next morning or you just donated your fare towards Metrolink. Try getting your money back. They claim that somewhere in the app, they tell you you must use it on the day you purchased it. Wherever that donation is going, it’s not going to customer service nor towards creating an app that people can trust.
What’s the point of an app where the majority of functions just open a webpage? Was anyone who takes a train consulted for this? Still can only buy tickets day of? When you type in ‘Los Angeles’ or ‘LA’ in the station search nothing comes up! What if you didn’t know about union station or to type ‘L.A.’ ? Please can someone at Metrolink go to a city with a functioning commuter rail and learn how apps and schedules and ticket buying is suppose to work? And how much does the CEO make??! Embarrassing.
Why can’t I look at the train schedule without a purchase?
It’s ok, but why do I have to go through the machinations of selecting and purchasing a ticket to get any schedule information? I want to plan my trip BEFORE it appears that I’m going to have to pay for it, especially since I can only purchase the day of the trip. It makes the app unusable except for the day you want to depart.
As a first time user, taking Flyaway from LAX to take the Metrolink (from LA union station to Moreno Valley), I had no issues buying a ticket and using the app. Maybe the recent update addressed the problems most users have complained about. So far I had no issues. Will def use again!
I used to have a free app that was easy to navigate, and useful too, then it vanished on the App Store and this was my only option. Why is it missing so many easy options, like being able to change the direction of a route with just a tap? When I search for a trip, I have to use pull-downs to completely reset the stations.
The app works good for purchasing tickets using a credit/debit card instead of using the station machines. It shows your trips active and past. Works as expected. My suggestion is to accept PayPal.
Found that there are limited numbers you can move the app from device to device. This is a very impractical feature. Also, transitions between screens are bizarre.
The latest update addresses everything I’ve ever wanted from the app. The ability to QUICKLY get to my current pass from a 3D press finally makes this worthy of 5 stars from me.
The ONLY thing you can do here is buy tickets. Everything else is a web link. No timetable integration, no updates or maps, no statin or journey information. No integration with ticket machines or push notifications or anything that anyone would want in the third decade of the twenty first century. Just like Metrolink itself it’s a broken shell of 19th century think wrapped up in a color scheme and misinformation.
if im trying to go somewhere in a city ive never traveled in, im going to want to be extra cautious and purchase my ticket ahead of time. if i am traveling in the morning, im going to want to purchase it the evening before i travel (at the earliest). i purchased my ticket at 5 oclock today and ive only been given ten hours to use it. the app says they are same day use tickets, which should mean that the tickets last for 24 hours. but instead they only last 10 hours, which means i just lost 17 dollars because the people who made this app dont have any functional understanding of how long a day is. give me back my money
Another app that takes you to a webpage. Update: It’s great to be able to navigate through the app for schedules and train status. Good update. 👍🏽 for you Metrolink. Now if I could scan the mobile ticket for the Gold Line I would add one more star.
I’m a graduate student at USC, and I could use a free ride pass on Metrolink for my weekly commute to riverside, since I’m in financial hardship right now. I heard something about a student adventure pass, so I downloaded the app and registered with my school email. But there was nothing; no sign of a student pass at all. What a lie; so much for this so called “student adventure pass” that does not exist apparently.
Needs work. Why can’t I see the route without buying a ticket? Supposedly there is some route from station A to station B that I need, but the app won’t tell me the route or how much time it takes unless I purchase the ticket. If I search the same route on google it tells me I can’t get there my metrolink. Why is it so hard to find out this basic information without buying my ticket?!!!!
I was charged for my ticket three times for one ticket, a ticket I never received. And it’s currently processing, but unfortunately that means that it took my $45. Money I could’ve had right now but because of the app malfunctioning I don’t. I’m currently waiting to see if it cancels once processed, but still waiting to see when i’ll receive it my money back!
Have been using the app for a year now. It’s fine for buying tickets but the schedules are not updated here, I missed a train because of that. Use Transit or Google Maps instead for schedules, they make it easier to search, anyways. The fact that you can’t get a refund on an unused ticket is annoying.
It’s not bad probably the best way to pay. Can use some updates like having the option to look at schedules in app rather than link you to the webpage sheeeeeeesh
NO updates from ML until 1-2 hours after incident. “Where’s My Train” feature used to work, but now trains disappear from map after 10 seconds, rendering the feature 100% useless. In sync with Metrolink’s on-time performance which also garnishes 1 Star...meaning that occasionally they are less than 30 minutes late, but never count on it.
Does not support monthly tickets bought using METROLINK Corporate program
Nice app but lacks support for loading paper tickets bought at kiosk using Metrolink corporate program. Hopefully this can be added to future versions as paper ticket is very flimsy and may stop working before the month ends.
This app is great if you want to flush your money down the drain. Booked a ticket for the next day only to have it “expire” with no refund before my trip so I had to buy it again. Hey you idiots, how about a WARNING or NOTICE that tickets EXPIRE eight hours after purchase???? Like, BEFORE you click purchase instead of on the T&C screen after you’ve purchased? I hate you.
DO NOT TRY AND BUY YOUR TICKET IN ADVANCE! I learned the hard way and didn’t read the reviews. I was buying a ticket at 9pm for the next day. I found out that there was an EXPIRATION TIME OF 5 HOURS AFTER PURCHASE! It only states that purchases are not refundable, I wasn’t able to find where it states that each ticket has an expiration time after the purchase. Completely lost my money. The most logical thing is that a ticket expires after you use it, or at least a whole 24 hours! You might as well just buy your tickets at the station.
Unbelievable. I have an early train tomorrow morning so I bought the ticket tonight and just found out it expires at 3am - before my train. This is an absolutely disgusting way of doing business. There is NO REASON the system should work this way. I’ve never seen another like it and I’ve traveled all over the world by train. Utterly insane.
This app still does not have an option to use your Corporate Quick Card to purchase a ticket. How is this still acceptable?? At least let us sync the ticket that we print out on to the app! One star until you can actually make this app useful.
It takes a lot to get a review from me and this app did it. The idea is so wonderful but the product is such a failure. It won’t take ANY form of payment because of a constant failure. It would be nice to actually use the app. They also do very little if at all to make the app better.
The navigation on this app is lazy at best. There’s an issue where if you navigate into certain menus you can’t navigate back to your ticket or vice versa without killing the app. Do better. Please.
missed my flight because the schedule on the app and even their website does not match the reality of the schedule when you actually get here. This whole system is completely useless and utter trash
Metrolink isn’t affordable to common man YET. Coming from New York, monthly pass was much affordable. The app does not make it easy and traveling in metro isn’t convenient to make our travel “Anytime”. Your app is so boring, unattractive and hard to see schedules.
The official Metrolink App is like having a ticket machine in your pocket. Your device is your ticket! Buy a ticket anywhere, anytime - in seconds. With the Metrolink App, you can securely purchase Metrolink One-Way, Round-Trip tickets, 7-Day, Monthly and Weekend Day Passes in seconds. Purchasing a ticket is easy: select your trip & ticket type, enter your payment card information, activate your ticket prior to boarding and your device is your ticket. Never lose your ticket again! Once you purchase your ticket, it will always be in your ticket wallet. Need to replace your phone? No problem - you can easily transfer any purchased ticket to a new device. Riders who use the Corporate Quick Card and riders who transfer to Metro Rail should continue to use paper tickets from Metrolink’s Ticket Vending Machines. Metrolink will be implementing a variety of enhancements to enable these users to use mobile ticketing in the future. We are making the app better every day! Visit www.metrolinktrains.com/app for more information. Features: ● Secure ticket purchasing with your credit or debit card ● Your device is your ticket ● Easy to select your origin and destination to purchase ● Never lose your ticket - tickets can be easily transferred if your phone is lost or stolen
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