What else can I say? I’ve been using this app ever since it existed. It does just about everything and anything I need it to do as far as banking is concerned. No issues and no complaints. One of my favorite things believe it or not is that it doesn’t require me to change my password or a regular schedule or after a period of inactivity (which never happens). I have another account at another banks and the frequency of change of password is ridiculous. That requires a call to my local branch and it’s time consuming. Thank you MHVFCU for NOT making me go through that.
Your app is always changing. One day it will show a pending deduction with the deduction showing on my balance. On other days the pending deduction isn’t being shown deducted from my account balance. It makes it extremely difficult to balance my books when the app is never consistent. If a pending deduction shows, my account balance should show it as well.
I love this app when it’s working which is most of the time but for the times it’s not it can be annoying forcing me to login to the website instead. One thing I would add to the app is being able to set up auto transfers via the app instead of logging in the site.
The app worked well enough before, but after a recent update, the mobile check feature is a pain. You have to exit the app and come back between taking pictures off the app because the “rotate your phone” message won’t go away (despite being rotated). I’m a big fan of the mobile deposit, been using it for years, but this new “notice” is the opposite of helpful.
The image captured by your app is of very low resolution. Perhaps work could be done to improve that and therefore decrease the number of times we have to retake the photograph. Other financial institutions have a much higher resolution photograph. Thank you.
The only improvement I can think of that is like to see is in bill pay. Why isn't the payment deducted from my visible balance immediately? This throws me off and has caused issues for me.
Overall, MHV leaves a lot to be desired when it comes to customer service. Although this app is an upgrade from their previous version, still it is inferior to the app of my other local credit union and inferior to my commercial banking app. Additionally the customer service and support for MHV Visa customers is inadequate; the platform through the app takes several hours before updating to show the most current info.
I’ve been banking with MHV for a few years now and the staff is mostly fantastic, they work with me through all sorts of ups and downs and I love that about them which is why I stay. the highland branch manager, she is very helpful and professional.
I have been with this bank for years and I will never switch. Mobile banking works flawlessly and bill pay is great also. I’ll always stay with this bank!
Too many times the app doesn’t work or doesn’t show my current balance and sometimes I’m in a place were I need it urgently. The check deposit is way too ridiculously slow. It takes DAYS for it to go into my account. I need a bank and app I can rely on and this isn’t it. Now I’m going to have to waste more time finding a new bank.
Employees of mhvfcu are always helpful, pleasant, friendly and accommodating. Free checking, and accumulating points for rewards are a plus. Bruce cohen
I love the app and think it’s very convenient but I don’t really know what’s been going on lately it’s been a crashing and continuously giving error messages. it’s a little frustrating and when trying to go on the site it does the same thing.
In the past I have used mobile deposit with no problem. Now when I take a picture of the check front it give an error message that is does not recognize the image. It shows the image and it looks good. I tried closing app and rebooting phone. I even tried my wife’s phone. Nothing works. 🙁🙁🙁
Worst experience I ever had with a bank kept finding ways of me not having access to my money letting a closed account freeze my account even after I went and got proof that account been got took care of
The Newburgh managers, Ryan & Eugene are outgoing, friendly, professional and likable. A true smile would look good on the face of the female teller with long black hair. Thank you. Sincerely, John Pelletier
It just doesn't get any better. When I first talked to a live teller at 4a.m. I was blown away. Now with this app I have easy access to all of my accounts in on my phone. The only thin that would make it better is if they could integrate a cash dispenser on my iPhone for more convenient ATM withdrawals! :-)
My biggest problem with the app is that the current balance information is unreliable/inaccurate. The pending transactions are sometimes accounted for in the available balance, and sometimes not. There is no running balance within the posted transactions, either, so it's impossible to even figure out what's what by doing the math. The remote deposit takes two business days to process, even for a check drawn from another MHVFCU account. In short, it's like a 5-year-old dressed up in mommy's heels and pearls.
Very easy to use. Concise without unnecessary extras that could get in the way. I don't live near any of the branch locations, so transferring funds between accounts is super easy with the app. Plus, with the mobile check deposit I don't have to worry about traveling to a branch. Love the app, so glad it exists!
Has mostly everything one would need in a mobile banking app, except one thing. The POP feature should be added which allows you to receive and/or send money to anyone via phone number or email. Most major banking apps have this feature. If this were added I would rate this app five stars.
I've used other mobile apps that allow check deposits. This is just as user friendly as I would expect. Even had tags to remind you what to do on the reverse side of the check - to note it's mobile app deposit. No issues at this time. Satisfied.
I like the app but do wish there was a way to contact the bank through it. I'm traveling for a few months and have had some trouble using my bank card and need to sign into mhvfcu through the Internet (safari) app on my iPhone in order to get help. But so glad it exists!
Great app - Finally! I'm really glad to see MHV coming up to the 21 century. The changes make it completely fantastic to bank with them. The one thing that would make this a home run would be able to deposit checks through it like a couple of others do. But it's great anyway! I'm very very happy.
In an "app"-based, technology driven world, the inability to perform tasks available in other apps is a major drawback. Tasks such as online check deposit such as is available from Chase and BOA among other institutions. Yes as an institution you do offer 24/7 live teller assistance but what if we are not near a facility? Above all, use of an app allows us more 24/7 access except it does not provide all the desired functionality of the teller service you have made the center focal point of how you serve the consumer. App is eh.
It's a little tricky to get photos of the checks just right, but still easier than schlepping to the bank each week. I like that I can do my banking at home & I never have had a problem with these checks being added to my account balance.
MHV is guiding you to discover your financial possibilities, and with the MHV Mobile App, we’re literally with you wherever you are on your journey. Use our Mobile App to: • Manage your accounts • Check account balances • Transfer funds • Pay bills, including your MHV loan • Deposit checks with Remote Deposit Capture • Find the nearest branch and surcharge-free ATMs To learn how we protect your privacy, please visit https://www.mhvfcu.com/privacy
