Just like their service and their horrible customer service, the app is average or below, a million bugs, slow, delays, constant error messages. if you have it good if not you wont miss it.
1. The pay module does not support Apple Pay, the payment gateway is Evertec uses 1980s technology. Adding a payment credit card fails with no reason (Visa) 2. The application loading keeps covering the screen for an unreasonable amount of time even after you can see that the action was completed in the background. 3. Combine this with the wait time required for anything through their phone system and you will die before getting anything solved the 98% of the time 4. Claro harasses with offers through calls and texts, I have been called 5 times in a day. They sell their database to third parties and they do not track their sales efforts 5. In person support feels like dealing with CESCO; in other words, get a day off to spend it in a store to complete anything related to your voice plan.
App is ok, there’s some bugs and glitches one of my main problem is when you have to type for payments or any other things that requires to type it has problems you click the area where you want to type and it doesn’t do nothing and keyboard doesn’t show and you have to try a few times and then later it works, other times you have to move the page or zoom it or whatever so you can click the area where you want to type. The other is they eliminated the Face ID that helps a lot to get in to your account more faster than typing every time the password.
Horrible app that shows the companies lack of investment
The app is the worst. It just loads and loads and does nothing. The company like is app is all around poor service unless you get a good rep from the call center. Claro like most companies needs to first fire this app developer they have in-house or external. Find a better developers that understand how an app should work. Then start to working on firing you poorly trained and lack of proper communication skills. Then your company and service will have a fighting chance in the new age we live in where service paid for actually works.
To be fair to the App creators the app is good, now the phone service itself is ridiculous! Local calls say they are from Afghanistan or Russia! The system is rigged to constantly call asking for payments, but when it’s for them to fairly give credit for their lack of good service or no service at all they are slow to do that. This company has no shame and are lame for the elderly and disabled.
Here my personal opinion about the APP It fails frequently When you pay your bill there should be an email confirmation, sometimes you see the green screen confirming that you did pay, then you click cerrar, soon after there is a message, your payment was not completed , you pay again and you are charged twice. The timing message your session expired looks like need to be adjusted , too often get you out and needs to try again.
I have been trying to log into my account for like two weeks now. i asked for help and they said it would take 48hrs to fix the problem with the app a week has passed and I’m yet to log into my account i tried the report issue button in the help tab and I can’t even send the report message…the app is completely useless. I’m looking under rocks for a reason to keep being a customer for this company.
App freezes constantly. Have tried several times to update user info on page and get unable to process at this time message. Also get a session expired messages when trying to pay thru app. They talk a lot about service but quality of internet service it’s deplorable. Counting my days to migrate to high speed satellite services so can say “good bye and good riddance” to this slow internet speed and non-customer oriented company.
I’m Just curious about Last Update mentioning that theres a new option to pay off devices individual, but theres no option or link aded to it. Bad There’s No Option added To The app.
For payment you pay and get the green confirmation but no email and you check your balance and you still owe the amount you just paid. Check my bank account and they took the money. I don’t understand how a company can legally steal money from people like this. I have seen others double pay because of this “error” which seems more like a trap then an error if it happens to everyone
For the past six months I’ve been calling with the same situation, being kicked off the app, having to change passwords multiple times just to get into one of my accounts because the other one is never linked. I’ve called every month for the past six months to try to fix the problem and it never seems to be resolved. This app is just pure and unadulterated trash.
I have been trying to communicate with them thru the chat to claim a that I paid off a phone in November 8th and every time they say they are going to check the information, the crashes and closes the session. It is ridiculous, on a single day it crashed 6 times while I was making my claim, that is still unsolved 😡
When it comes to payment there’s no problem, but when you’re using the customer service chat it always closes itself and it’s virtually impossible to hold a conversation.
The app was working just fine. I could see my internet usage (I have a modem). With the new update I can’t log on my account. I have to do it through ebill on my browser. It just doesn’t work, at least on iOS. Please, go back to what it was!
Forget about chatting with an agent to report No Service. They disconnect you or app is that bad. Can access help since service is down in both accounts.
The app have a lot of problem you put your credit sales in your correct password and have a very long delay to us and most of the times block your access. Need corrections
It’s been several months and customer service always says it’s under maintenance...for several months??! Not possible. Not happy with app or with their customer service. Simply horrible in all ends.
Unfortunately I’ve had a bad experience using the application, customer service could not resolve or at least clarify my situation. They have a lot to improve.
Can’t even pay the bill, adds and anuncios appear in top of everything making it impossible to pay. No se puede ni pagar el bill. Los anuncios y mensajes de alerta salen en el tope de los botones y no te deja sacarlos del medio, después para hacerlo peor, la información sale aveces fuera de la pantalla y es imposible scroll y moverla al centro para verla.
Manage the payment is a pain. The recurrent payment was configure but the system does not recognize the recurrence and the payment method enter neither.
It’s a trash like they don’t let me fue into my account I asked for service client and they respond me that they can’t not do anything . I pay my amount and it doesn’t update me into like 2 days
en iphone 8 no loggea se queda loading, loading y loading y loading,loading loading loading loading loading loading loadingloading loading loading y nunca entra, 🤬
