Mi Claro PR

When I try to make a payment the app keeps loading for minutes until I give up and close it. Sometimes this situation cause to be delay in payment.

La compañía es una que te subscribe a cosas que no has solicitado para obligarte a pagar luego por ese servicio... Te envían mensajes de texto diariamente para anunciar tonterías y para colmo no los puedes bloquear...La app, pues representa la ineptitud de la compañía en su totalidad... Son tal para cual... Ya que tanto me pedían dejarles mi opinión cada vez que entro al app pues aquí la tienen haciéndome perder mi tiempo... This company subscribes you to things that you have not requested to force you to pay later for that service ... They send you text messages daily to announce nonsense and to top it off you cannot block them ... The app as is represents the ineptitude of the company in its entirety ... They are such for which ... Since they asked me so much to leave my opinion every time I log in to the app here you have it, and also making me waste my time ...

App is ok, there’s some bugs and glitches one of my main problem is when you have to type for payments or any other things that requires to type it has problems you click the area where you want to type and it doesn’t do nothing and keyboard doesn’t show and you have to try a few times and then later it works, other times you have to move the page or zoom it or whatever so you can click the area where you want to type. The other is they eliminated the Face ID that helps a lot to get in to your account more faster than typing every time the password.

The app is the worst. It just loads and loads and does nothing. The company like is app is all around poor service unless you get a good rep from the call center. Claro like most companies needs to first fire this app developer they have in-house or external. Find a better developers that understand how an app should work. Then start to working on firing you poorly trained and lack of proper communication skills. Then your company and service will have a fighting chance in the new age we live in where service paid for actually works.

To be fair to the App creators the app is good, now the phone service itself is ridiculous! Local calls say they are from Afghanistan or Russia! The system is rigged to constantly call asking for payments, but when it’s for them to fairly give credit for their lack of good service or no service at all they are slow to do that. This company has no shame and are lame for the elderly and disabled.

Here my personal opinion about the APP It fails frequently When you pay your bill there should be an email confirmation, sometimes you see the green screen confirming that you did pay, then you click cerrar, soon after there is a message, your payment was not completed , you pay again and you are charged twice. The timing message your session expired looks like need to be adjusted , too often get you out and needs to try again.

App freezes constantly. Have tried several times to update user info on page and get unable to process at this time message. Also get a session expired messages when trying to pay thru app. They talk a lot about service but quality of internet service it’s deplorable. Counting my days to migrate to high speed satellite services so can say “good bye and good riddance” to this slow internet speed and non-customer oriented company.

I have been trying to log into my account for like two weeks now. i asked for help and they said it would take 48hrs to fix the problem with the app a week has passed and I’m yet to log into my account i tried the report issue button in the help tab and I can’t even send the report message…the app is completely useless. I’m looking under rocks for a reason to keep being a customer for this company.

I’m Just curious about Last Update mentioning that theres a new option to pay off devices individual, but theres no option or link aded to it. Bad There’s No Option added To The app.

For payment you pay and get the green confirmation but no email and you check your balance and you still owe the amount you just paid. Check my bank account and they took the money. I don’t understand how a company can legally steal money from people like this. I have seen others double pay because of this “error” which seems more like a trap then an error if it happens to everyone

I have been trying to communicate with them thru the chat to claim a that I paid off a phone in November 8th and every time they say they are going to check the information, the crashes and closes the session. It is ridiculous, on a single day it crashed 6 times while I was making my claim, that is still unsolved 😡

Recommendations: App is to slow, can it respond faster? It does not includes current offers, can they be included?

The app it’s super convenient for make payments, but i think it can improve the interface.

Widget with last update doesn’t work on ios 13

When it comes to payment there’s no problem, but when you’re using the customer service chat it always closes itself and it’s virtually impossible to hold a conversation.

App goes on a loop when you try moving from the different accounts to pay. It crashes frequently.

The app was working just fine. I could see my internet usage (I have a modem). With the new update I can’t log on my account. I have to do it through ebill on my browser. It just doesn’t work, at least on iOS. Please, go back to what it was!

Forget about chatting with an agent to report No Service. They disconnect you or app is that bad. Can access help since service is down in both accounts.

the app is for pure sales or upgrades in your account. But if you anything else, customer’s service, resolution for an issues... Is useless, like the company(Claro PR, America Movil) overall, and their coverage.

The app have a lot of problem you put your credit sales in your correct password and have a very long delay to us and most of the times block your access. Need corrections

It takes a long time to log in, and even a longer time when trying to navigate its different sections. This app is terrible.

I’ve had multiple login issues even though I have put the right credentials.

It’s been more than 5 months since I started to have problems trying to make a payment… Please fix it.

It’s been several months and customer service always says it’s under maintenance...for several months??! Not possible. Not happy with app or with their customer service. Simply horrible in all ends.

The app works every now and then. It’s almost impossible to update the password. It never sends the one time passcode to either text or email. Very inconvenient.

Unfortunately I’ve had a bad experience using the application, customer service could not resolve or at least clarify my situation. They have a lot to improve.

Can’t even pay the bill, adds and anuncios appear in top of everything making it impossible to pay. No se puede ni pagar el bill. Los anuncios y mensajes de alerta salen en el tope de los botones y no te deja sacarlos del medio, después para hacerlo peor, la información sale aveces fuera de la pantalla y es imposible scroll y moverla al centro para verla.

It seems like is never working or platform is habing issues. When it does work… is very slow and unresponsive.

The app is alright for what it is. But needs UI work. Loading screens taking forever just to navigate the payment tabs.

The app tells you to update but there is no update available. I am unable to access my account due to this. Please fix it

Manage the payment is a pain. The recurrent payment was configure but the system does not recognize the recurrence and the payment method enter neither.

It’s a trash like they don’t let me fue into my account I asked for service client and they respond me that they can’t not do anything . I pay my amount and it doesn’t update me into like 2 days

I have to keep calling to do a payment even with different cards

It’s time to fix this crap of app since I have my service I haven’t been able to sign in

Seriously, you have so much money. You can spend in improving your app.

Last update eliminated automatic login, making difficult accesible difficult

This app’s payment function is trash. Evertec’s service is archaic!

en iphone 8 no loggea se queda loading, loading y loading y loading,loading loading loading loading loading loading loadingloading loading loading y nunca entra, 🤬

It won’t let me login at all change passwords, reinstalled app nothing

This app no longer on my phone. This is we’re I pay my bill and keep check on my usage.

They ask to upgrade and doesn’t work. Horrible service Claro

Please fix the widget... since fewww versions ago it doesn’t work at all and i think is the only thing worth downloading this

Last update it’s horrible. No face id, no finger id. Slow and not easy to work on it

This app is worthless! It gets hunged up all the time. It is not reliable at all. A piece of trash!

Terrible app full of bugs can’t pay bills

Good service

I cant even access and make a payment

The app is always loading and never working. Nunca he podido hacer el pago por la app

Not working. As bad as CLARO service

The last update is a jonk