La compañía es una que te subscribe a cosas que no has solicitado para obligarte a pagar luego por ese servicio... Te envían mensajes de texto diariamente para anunciar tonterías y para colmo no los puedes bloquear...La app, pues representa la ineptitud de la compañía en su totalidad... Son tal para cual... Ya que tanto me pedían dejarles mi opinión cada vez que entro al app pues aquí la tienen haciéndome perder mi tiempo... This company subscribes you to things that you have not requested to force you to pay later for that service ... They send you text messages daily to announce nonsense and to top it off you cannot block them ... The app as is represents the ineptitude of the company in its entirety ... They are such for which ... Since they asked me so much to leave my opinion every time I log in to the app here you have it, and also making me waste my time ...
App is ok, there’s some bugs and glitches one of my main problem is when you have to type for payments or any other things that requires to type it has problems you click the area where you want to type and it doesn’t do nothing and keyboard doesn’t show and you have to try a few times and then later it works, other times you have to move the page or zoom it or whatever so you can click the area where you want to type. The other is they eliminated the Face ID that helps a lot to get in to your account more faster than typing every time the password.
Horrible app that shows the companies lack of investment
The app is the worst. It just loads and loads and does nothing. The company like is app is all around poor service unless you get a good rep from the call center. Claro like most companies needs to first fire this app developer they have in-house or external. Find a better developers that understand how an app should work. Then start to working on firing you poorly trained and lack of proper communication skills. Then your company and service will have a fighting chance in the new age we live in where service paid for actually works.
To be fair to the App creators the app is good, now the phone service itself is ridiculous! Local calls say they are from Afghanistan or Russia! The system is rigged to constantly call asking for payments, but when it’s for them to fairly give credit for their lack of good service or no service at all they are slow to do that. This company has no shame and are lame for the elderly and disabled.
Here my personal opinion about the APP It fails frequently When you pay your bill there should be an email confirmation, sometimes you see the green screen confirming that you did pay, then you click cerrar, soon after there is a message, your payment was not completed , you pay again and you are charged twice. The timing message your session expired looks like need to be adjusted , too often get you out and needs to try again.
App freezes constantly. Have tried several times to update user info on page and get unable to process at this time message. Also get a session expired messages when trying to pay thru app. They talk a lot about service but quality of internet service it’s deplorable. Counting my days to migrate to high speed satellite services so can say “good bye and good riddance” to this slow internet speed and non-customer oriented company.
I have been trying to log into my account for like two weeks now. i asked for help and they said it would take 48hrs to fix the problem with the app a week has passed and I’m yet to log into my account i tried the report issue button in the help tab and I can’t even send the report message…the app is completely useless. I’m looking under rocks for a reason to keep being a customer for this company.
For payment you pay and get the green confirmation but no email and you check your balance and you still owe the amount you just paid. Check my bank account and they took the money. I don’t understand how a company can legally steal money from people like this. I have seen others double pay because of this “error” which seems more like a trap then an error if it happens to everyone
I have been trying to communicate with them thru the chat to claim a that I paid off a phone in November 8th and every time they say they are going to check the information, the crashes and closes the session. It is ridiculous, on a single day it crashed 6 times while I was making my claim, that is still unsolved 😡
The app was working just fine. I could see my internet usage (I have a modem). With the new update I can’t log on my account. I have to do it through ebill on my browser. It just doesn’t work, at least on iOS. Please, go back to what it was!
just for marketing purposes, and doesn’t even runs correctly.
the app is for pure sales or upgrades in your account. But if you anything else, customer’s service, resolution for an issues... Is useless, like the company(Claro PR, America Movil) overall, and their coverage.
Can’t even pay the bill, adds and anuncios appear in top of everything making it impossible to pay. No se puede ni pagar el bill. Los anuncios y mensajes de alerta salen en el tope de los botones y no te deja sacarlos del medio, después para hacerlo peor, la información sale aveces fuera de la pantalla y es imposible scroll y moverla al centro para verla.