Have only been familiar with Midland for a few years when it had purchased a chain of banks where I was an account holder. When the acquisition took place everything the old bank had in place was kept to keep newly acquired customers happy along with additional benefits that come with a larger bank. The local main branch is open all day Saturday and late through the entire week. Extremely happy with mobile check depositing, not sure if I could survive without it now. The only complaint would be when trying to call a local branch you get a centralized bot which wastes about 5 minutes of time to eventually get a physical person. Really no benefit not allowing the banks to have their own phone number.
I have been banking with midland since I got my first checking account around 16 or 17. It’s been over 10 years now, and I’m not sure why I still bank with them. The only reason for real is that my parents can help transfer money to me when I’m in need since they all bank with midland. The app is extremely inconvenient. The opposite of what it should be. The account balance is never up to date. Transactions don’t go through for 3-4 days, and sometimes, they don’t even show up on your account for 3-4 days or longer! Even when my mother transfers money over directly via her own midland account to mine, it does not show up immediately. So if you complete another transaction, knowing that you have a certain amount of money in your account (even though the app says otherwise), your checking account can go below zero because it simply has not updated yet!! It’s amazing!!! With all of the technology we have out there, Midland cannot seem to hire adequate software engineers/techs to figure it out!! I’m extremely frustrated because when I spoke to a customer service rep about my compliant with the app, he hung up on me. Do not count on the midland states bank app (or customer service for that matter) to help you with your financial and banking needs. They will only be a HUGE disappointment.
Still waiting for a call back regarding my Mobile APP that had someone else’s name on my accts after the conversion! How does this happen that someone else had my social and is now named on both of my accts? I have no idea who this other person is?! The other customer also has an acct that has my social!!! Privacy/security issues! I need to close my accts! Looking for a new bank...Awful!!!
I only have a mortgage and no other accounts with Midland States, and making my mortgage payments has always been a nightmare since they don’t have an option for online payments on their website. The only way to make a payment/transfer from my bank is to go to their weird separate “Express Pay” site, where you have to manually enter all your account information for it to go through. I downloaded this app hoping it may have a way for me to set up mortgage payments, but nope. This actually has even less functionality than the website. All I can do is see my loan balance and a few months’ worth of transactions. Midland States, please do something about this. It should not be this difficult to make mortgage payments.
Thanks to the wonderful people in Dwight Illinois branch. Especially the manager I was able to fix my credit and learn how to do online banking. They are very nice people and I recommend to my friends to bank there. It’s nice in these times to have people who care and treat there customers like real people not just an account. Thank you Dwight branch!
When this bank bought out Centrue I gave them the benefit of the doubt and tried it. I have had nothing but problems with this app. The bill pay on this app is terrible there are too many of my bills that have to be paid by check and not instant pay like my old app was and I have to set things up two or three days in advance my old app I could do it the day be before and went out the next day as long as I put in for it by 2pm. I have had to resort to writing my pun checks and going the way of paper again because this apps bill pay isn’t convenient for me as it’s user.
It's wonderful- I wish I had signed up for it a long time ago- I would use phone banking every once in awhile but it was never really convenient so I would constantly go to the ATM just to check my balance- this is quick & easy & so efficient! I transferred money with just 2 clicks of a button!!!!! Love it! Thank you SO much Jodi R at GP Midland!!!!!
Love midland bank! Tammi Lanxon Princeton, Illinois has helped us a lot. She has went above and beyond and helped us get an account set up. Had everything ready for us? It was so professional she is one of a kind and a very much valued associate.
The app is great to navigate through my accounts no complaints there! Very user friendly. However because they took the option to transfer money through Zelle definitely knocked the two stars down for me. So inconvenient to have to verify the account the money is going to, taking more then two business days when all you’re trying to do is just splitting a dinner bill with friends.
No matter which branch I visit, I have experienced top tier customer service. Not only are the employees friendly, but I have found them eager to help and knowledgeable in their position.
Y’all need to have this app. It’s quick and easy to see your accounts, transfer money, deposit checks... It’s so convenient and you can do it all on your phone. No need to take a trip to the bank!
It took a few uses to figure out how the app runs, but now that I have, I love using it. So handy to be able to check out balances and do transfers as needed. Really like this app
Two times in a row I’ve struggled to get the iphone app to recognize the check image. And the preview looks fine but it still wants me to retake the photo. It’s perfect and all the numbers and everything are well in view. Junk.
I love the mobile banking app! I appreciate the ability to deposit checks from home as I am almost an hour away from a Midland Bank office. Allows me to keep my account there.
I can’t even access the app because it says I need to contact someone. But when I do I can never get through to anyone. The customer service is horrible and everytime I try calling they redirect me to a different number to call. When I call that number it’s the SAME EXACT THING. I’ve tried for days now to contact someone about this and I’ve received nothing. This bank is frustrating and the customer service needs to be better.
I’m from Ga. And the staff at Midland have welcomed me with warm open arms. Mrs Zoryana has went above and beyond to provide me with exceptional service. Thanks to the entire staff for always making me feel at home.
Nothing but good things to say about Midland, everyone is friendly, helpful,always smiling. The smiles brighten my day. Thanks Midland for all your help thru the years.
I open the app and it stays loading for 1 min then crashes. It worked great for a long time and now it keeps on crashing. I’ve deleted and reinstalled the app now twice with no luck.... plz fix this problem.
It sometimes does the bare minimum of telling you how much money you have but is really clunky and the Zelle feature on the app is more of a pain than just using the Zelle app.
Your mobile check deposit application is absolute garbage. It doesn’t work. It takes 500 photos for it to get it right and I’ve never had that problem with any other bank. Truly you guys should do something about it. It’d be faster to drive to the bank.
I have been told since Midland took over Alpine that: “they are working on it”. They can’t be working on it very hard. As far as I am concerned, Midland is a step backward from what we had at Alpine.
Our bank recently was purchased by Midland. Our old app had a memo option when doing transfers. That option is not available now. I would love it back.
Mortgage payments should be much simpler than this. I have no problems with electronic banking at my other banks and w their apps, but I’ve always had to jump through hoops to pay my mortgage through the external site. Surely there has to be a better way.
Midland has the slowest mobile deposit processing time! You’re better off driving to a branch. I also bank at First Midwest Bank and their mobile deposit processing time runs circles around midland’s!
Wait on the phone for 40 mins for nothing. Supervisor can’t even see anything on account or be helpful in anyway. Midland closes accounts without customer consent! Ridiculous.
Never loads my information. Also takes too long for transactions to post so I end up going to the negative when I thought I had money but really don't.
Mobile banking allows you to complete financial transactions from the convenience of your mobile device: check balances, transfer funds, pay bills, deposit checks, locate branches and ATMs, or contact us. Our mobile banking app provides the ease needed to manage your finances for your everyday life.
