MissionSquare Retirement

Once I finally make it into the app, it’s great! And I would love to be able to view my balance more often, however the app never “remembers” me even though I am constantly turning on the biometrics login and saving my password. The amount of times I have had to go in and change a perfectly good password because it doesn’t remember is crazy! I don’t know if it’s a bug or just me, but I feel like I always have problems logging in.

This app and its website are the worst investment applications. Ever since they made changes to the entire site it has been one rabbit hole after another. Nothing on this site is user friendly nor do they allow you to make changes without having to call them. Nothing on their platform works. No rate of return no changes or deletion of contributions no emails confirmations and everything is all over the place. They are quick to take your money and charge you for their service but make the app and website or archaic and confusing. You would think someone with some customer service background would be able to develop something that actually benefits and supports customers. Not to mention they apply your contributions to the wrong tax year even after you selected the one you wanted. I’m seriously going to think about changing companies bc they lack in many areas and I’m not paying them for subpar service.

The prior app was functional, and this latest version under the Mission Square brand is absolutely useless and ten steps backwards. You can no longer see if your accounts have gained or lost value on a daily basis without manually digging through each and every account valuation. The savings and retirement calculator is also useless and doesn’t allow you to actually estimate a pension and funds in retirement because some of the drop downs don’t work, among other glitches. Similarly, every time I log on I get messages that purport to confirm changes to my accounts that I have not made. Finally, I get message alerts and once read, I cannot delete the messages shown in the app. If Mission Square wants to provide value o its customers please fix the app!

Ok, you took the time to build an iPhone app however you don’t support the screen size of an iPhone... come on..... why build an app then.... at least you fixed the bugs from the last version and we can access our accounts again.

I looked at this app a few years ago and instantly deleted it because it was worthless. I just downloaded it again after seeing updates and it is completely different. Glad to see what the developers have done. It seems like it could be easier to navigate for people that are not as tech savvy, but I can at least see all my different info now which is a plus.

Recently the app, seems to have become less user friendly. When you open the app, it seems to link to a web based page, that doesn’t allow you to use Face ID to access your account. Instead you have to enter your log in information. Also, the app always seems to be one or two days behind when it shows your account balance. Overall, it’s pretty bad compared to most other financial apps.

This might help another user, but to set Touch ID up, press the thumbprint at the login screen and follow the prompts. You will need to log in the conventional way one last time. Perhaps the App devs can make this clearer? I do personally love this new version of the app, WAY better than before!!!

So far I have learned that if you have more than one account (husband/wife) the web site is not smart enough to let you have two separate accounts on one email and or phone, computer or pad. Seemed to work so so with just one account. Unfortunately they took away most of your abilities to see if you lost money or made money along with being very cumbersome to try and navigate in it.

This app does not have functionality of a true app. The app is web based, which gives users functionality of a desktop version. The app is extremely slow and buttons/tabs have to be repeatedly pushed to go to another page. The login access is slower than the page itself unless you connect to the app via wifi. ICMA-RC needs stability support for this app and needs someone to redevelop it.

I have a iPhone X and I enabled facial recognition - it works like a charm! I really appreciate the enhanced look and feel as well as being able to manage my account by submitting trades and updating my investment allocations effortlessly through the app while on the go!

This update has made it impossible to log in. I have signed up for new access but my log in info doesn’t work. When you click forgot password it requires your user ID. It keeps telling me my User ID is incorrect. So I try to click forgot User ID and it requires your password which it also keeps saying is incorrect. So I’m unable to log in and there is no other options for logging in or seeking help.

Every since the update a few weeks ago the app has gotten worse and worse. Now you can no longer log in using biometric authentication and the quick view showing your account value does not update daily like it used to. You would think a large corporation like Mission Square would have a better technology team than this. 🤦‍♂️

I set up my account on the app. Everything was successful until I went to log in and it said that my information was incorrect. Ok, I literally just set it up. I’m not that dumb that I would forget instantly.... figured there was maybe a waiting period, so I tried today. Nope. Still can’t get in. Tried troubleshooting and creating a new password, but the system doesn’t recognize my info at all. Cool. Looks like I’m never gonna use this app.

I am new to the ICMA app and was excited to get started with my retirement plans. After reading these reviews, I have no confidence that this app will provide any type of reliable service. I will just delete the app now and save myself the frustration of it. Thanks to all who have taken the time to write your reviews. Please, continue to review the failures or successes of this app. One day, I may decide to try.

This app wasn’t that great when the company was ICMA-RC, but MissionSquare made it even worse. It doesn’t remember trusted access, so two-party authentication is required all the time. Once in, it’s basically the same as just accessing the website through a browser. Many of the things that were positives prior to MissionSquare taking over are now gone. No help to be found anywhere.

I couldn’t even make it past the date of birth. It kept telling me it was in the wrong format. Yes… I have filled out my date of birth a few times. Also having to do the recapture eight more times with the same result really helped. If this is any indication of the functionality of the app I would rather write a snail mail letter. Really inspires confidence that the people that hold my money cant put together an app yet my sons kindergarten teacher has 2.

The app was not very good to begin with but this latest update makes it absolutely horrible. I’m tempted to move my money somewhere else with an app that I can understand. I really liked that the old version told you the ytd % so you could see if you are loosing money or gaining money. That was the only good thing about the old app. This new one took that away and now it’s absolutely useless.

The previous app was functional and reliable. This ‘new’ one is useless. Even when it allows me to login I cannot easily navigate. Right now I need to get into the app for tax documents. It keeps telling me this: ‘ERR0400: something went wrong.’ I’ve tried 5 times. I don’t know what went wrong but I do know that the Developers need to do better than this!

Whoever developed this application was drunk. It doesn’t even recognize my login which I created and used on my desktop computer. It’s not a true mobile app but a display of a desktop website. I can’t believe it that an institution that handles billions and billions of dollars can’t have a functional mobile application. This is the 21st century in case you haven’t noticed.

I’ve been trying to access my account for a while now. None of my saved info works, the biometrics login constantly disconnects. When I ask to reset the password, tells me my ID is wrong. When I ask for the ID, tells me the password is wrong and the only way to fix seems to be to call them. It’s 23 years into the 21st century. Come on! Ugh.

I understand consistent updates to improve security and features when dealing with apps that help people manage their money, but I didn’t expect to be completely locked out of my account and unable to reset my own password. Attempting to fix bugs that ultimately create new bugs is a little 2010ish.

I have used this app for MANY years. However, this latest update doesn’t seem to allow for a simple fingerprint sign in. Hey developers! Can you either fix this or tell me what I am missing?

For over 25 years, I have enjoyed using ICMA to supplement my pension. Now its trademark service is revealed in this useful, convenient app. Everything I need to know is attractively organized and displayed.

This is hands down the worst financial app I have ever user, and one of the worst apps period. Financial apps need to be held to a higher standard. As a user, I want to be confident when I log into my account that the app is functional and my money is being managed properly. This needs a major overhaul.

I could not set up the account as I could not get past the birthdate entry. I inputted it exactly as the format required (mm/did/yyyy) but it kept telling me it was not in the correct format. I don’t wish to spend an in ordinate amount of time to set this account up. And looking at the reviews, I see at least one other person had the same difficulty.

This app has always been bad but after the update 2 weeks ago is even worse. How is that possible? Your phone no longer has the option to save the password info and you can’t find anything without having to search for it.

Why are all these old financial institutions so terrible at technology? I try to log in on WiFi and mobile and get the same, "app can't establish connection". You guys are going to be blown out of the water by a tech company that can make a proper app and handle retirement pensions and I can't wait. It really makes no sense that you guys can't make an app that actually works.

Don’t use this app. Use your web browser where you can save your login info and protected it with facial recognition/biometrics. Why mission square disabled that feature is moronix. Are they intentionally trying to force people to leave their company by developing a garbage app? Did Elon buy this company to destroy it as well?

My first issue is the connection. It constantly tells me it can’t find an internet connection. This occurs no matter if I’m at home, at work, if I have full Wi-fi or have full bars on my cellular signal. Another issue is when I have my iPhone in dark mode I cannot see the font when typing in my user name and password.

Every time you try to login is says your information is wrong. So you go though the 100 step process to to reset your login information but again…..the APP says it is incorrect. I am not sure how this keeps happening because my login information is stored in my phone.

There is no point to this app. Not user friendly. Its essentially the website without having a back arrow. If you downloaded this app with the hope of making any changes to your retirement accounts don’t bother. You’ll have to call them.

Sadly, they revamped the website and it is more confusing. I am not a huge fan of the funds because research is difficult. For some reason the funds do not have ticker symbols and high expense ratios. Why can we not just buy normal funds? I know they bundle the 457 contributions into a pot but maybe I am lacking in understanding...

Update is working great and really user friendly.

I came from Empower Retirement to Mission Square. This app is garbage. Cumbersome, looks more like a website, no autofill for login info. Literal trash. It’s 2024, get your **** together Mission Square! How am I supposed to trust you’re managing my retirement if you can’t even pay to have a useable phone app! Look at your app rating! Take the hint!

The only way this connects is if I am on a wireless network. Essentially for me that makes it useless. Customer service is of no help. All their basic troubleshooting suggestions do not help. I have always had problems with the app. Hard to believe how many years this app has been around and it’s still complete garbage.

What a joke, the new mission square app always has errors and seems to forget when I change my password. The site doesn’t navigate well and is so much worse than how it used to be. What a joke. As soon as I can change companies I will.

Every time I try to log in, it just bogs down. Nothing happens. It frustrating. Definitely makes me question the ability of this company to work well

Whoever is the developed for this app needs to be fired. They continually make it worse. They just changed the login and made it too difficult for users. Get a clue and do some user acceptance testing before you roll out an update that is junk.

One time last year, I was able to get this app to work properly. Since then, not only can’t I log in, most times the login screen never appears. Other times, my credentials appear as random characters. It’s just a brutal experience.

It’s been malfunctioning for two days. It won’t open my account claiming it “can’t find a valid internet connection.” What the heck? Emailed codes take about two minutes to arrive and don’t work after repeatedly entering log in data. I signed up for biometrics but it’s not using it. Now it just froze on me.

Six months on from October, and all the same problems remain. Check out Jane Buff’s review from October 20. Still a janky app. Still waiting for a better update (like all of us are waiting for our City’s 3rd pay study to tell management we are still being underpaid…)

It does not matter what I do on this app, I cannot login. The only way I can login is to go to a browser page and login. If I try to login it tells me that it’s encountered an error and to try again. Whoever is developing this app needs to fix it because it’s frustrating.

Usually it’s an ok app. I haven’t been able to log in for 3 weeks. Keeps saying connectivity issues. It’s nothing I’m doing. Weather I’m on wifi or data it’s not working and I’ve uninstalled and reinstalled the app.

Awful app. Seems to always be a problem. I have not been able to access my account for close to a year except on my laptop. Totally frustrating and inconvenient. How can I trust you with my money if you can’t provide a workable app?

Nice now that it’s actually an app. Textaccess is cool. Much better than first version. Actually having facial recognition and biometric login is nice.

App is more like a desktop version on your phone. Removed the biometric password option. No real convenience in using the app might as well log in on the computer. Most reviews agree they do a poor job with their app development.

The user ease and interface has been replaced with confusing and user unfriendly sequences that make it so difficult to navigate. I’m unable to transfer funds to trade like before. It is so frustrating. Please change it back to before!

Apps states that I do not have internet connection when I definitely do have full signal. It takes a very long time to load as well. Very poor service. Just keep trying log in it at last will give up and let you use the online services.

Months later from other reviews of this app not working and it’s clear they have 0 desire to fix this app. I ended up going with a different retirement plan my company offers for this reason.

I have to agree with the other reviewers, it seem like mission square has removed everything I like in the previous app. Do your customers a favor and return to the previous app. And how much money did you waste on developing this app? It’s terrible.