Ok, you took the time to build an iPhone app however you don’t support the screen size of an iPhone... come on..... why build an app then.... at least you fixed the bugs from the last version and we can access our accounts again.
The prior app was functional, and this latest version under the Mission Square brand is absolutely useless and ten steps backwards. You can no longer see if your accounts have gained or lost value on a daily basis without manually digging through each and every account valuation. The savings and retirement calculator is also useless and doesn’t allow you to actually estimate a pension and funds in retirement because some of the drop downs don’t work, among other glitches. Similarly, every time I log on I get messages that purport to confirm changes to my accounts that I have not made. Finally, I get message alerts and once read, I cannot delete the messages shown in the app. If Mission Square wants to provide value o its customers please fix the app!
Once I finally make it into the app, it’s great! And I would love to be able to view my balance more often, however the app never “remembers” me even though I am constantly turning on the biometrics login and saving my password. The amount of times I have had to go in and change a perfectly good password because it doesn’t remember is crazy! I don’t know if it’s a bug or just me, but I feel like I always have problems logging in.
I looked at this app a few years ago and instantly deleted it because it was worthless. I just downloaded it again after seeing updates and it is completely different. Glad to see what the developers have done. It seems like it could be easier to navigate for people that are not as tech savvy, but I can at least see all my different info now which is a plus.
This might help another user, but to set Touch ID up, press the thumbprint at the login screen and follow the prompts. You will need to log in the conventional way one last time. Perhaps the App devs can make this clearer? I do personally love this new version of the app, WAY better than before!!!
So far I have learned that if you have more than one account (husband/wife) the web site is not smart enough to let you have two separate accounts on one email and or phone, computer or pad. Seemed to work so so with just one account. Unfortunately they took away most of your abilities to see if you lost money or made money along with being very cumbersome to try and navigate in it.
This app does not have functionality of a true app. The app is web based, which gives users functionality of a desktop version. The app is extremely slow and buttons/tabs have to be repeatedly pushed to go to another page. The login access is slower than the page itself unless you connect to the app via wifi. ICMA-RC needs stability support for this app and needs someone to redevelop it.
I have a iPhone X and I enabled facial recognition - it works like a charm! I really appreciate the enhanced look and feel as well as being able to manage my account by submitting trades and updating my investment allocations effortlessly through the app while on the go!
This update has made it impossible to log in. I have signed up for new access but my log in info doesn’t work. When you click forgot password it requires your user ID. It keeps telling me my User ID is incorrect. So I try to click forgot User ID and it requires your password which it also keeps saying is incorrect. So I’m unable to log in and there is no other options for logging in or seeking help.
I set up my account on the app. Everything was successful until I went to log in and it said that my information was incorrect. Ok, I literally just set it up. I’m not that dumb that I would forget instantly.... figured there was maybe a waiting period, so I tried today. Nope. Still can’t get in. Tried troubleshooting and creating a new password, but the system doesn’t recognize my info at all. Cool. Looks like I’m never gonna use this app.
I am new to the ICMA app and was excited to get started with my retirement plans. After reading these reviews, I have no confidence that this app will provide any type of reliable service. I will just delete the app now and save myself the frustration of it. Thanks to all who have taken the time to write your reviews. Please, continue to review the failures or successes of this app. One day, I may decide to try.
This app wasn’t that great when the company was ICMA-RC, but MissionSquare made it even worse. It doesn’t remember trusted access, so two-party authentication is required all the time. Once in, it’s basically the same as just accessing the website through a browser. Many of the things that were positives prior to MissionSquare taking over are now gone. No help to be found anywhere.
I couldn’t even make it past the date of birth. It kept telling me it was in the wrong format. Yes… I have filled out my date of birth a few times. Also having to do the recapture eight more times with the same result really helped. If this is any indication of the functionality of the app I would rather write a snail mail letter. Really inspires confidence that the people that hold my money cant put together an app yet my sons kindergarten teacher has 2.
The app was not very good to begin with but this latest update makes it absolutely horrible. I’m tempted to move my money somewhere else with an app that I can understand. I really liked that the old version told you the ytd % so you could see if you are loosing money or gaining money. That was the only good thing about the old app. This new one took that away and now it’s absolutely useless.
The previous app was functional and reliable. This ‘new’ one is useless. Even when it allows me to login I cannot easily navigate. Right now I need to get into the app for tax documents. It keeps telling me this: ‘ERR0400: something went wrong.’ I’ve tried 5 times. I don’t know what went wrong but I do know that the Developers need to do better than this!
Whoever developed this application was drunk. It doesn’t even recognize my login which I created and used on my desktop computer. It’s not a true mobile app but a display of a desktop website. I can’t believe it that an institution that handles billions and billions of dollars can’t have a functional mobile application. This is the 21st century in case you haven’t noticed.
I’ve been trying to access my account for a while now. None of my saved info works, the biometrics login constantly disconnects. When I ask to reset the password, tells me my ID is wrong. When I ask for the ID, tells me the password is wrong and the only way to fix seems to be to call them. It’s 23 years into the 21st century. Come on! Ugh.
For over 25 years, I have enjoyed using ICMA to supplement my pension. Now its trademark service is revealed in this useful, convenient app. Everything I need to know is attractively organized and displayed.
This is hands down the worst financial app I have ever user, and one of the worst apps period. Financial apps need to be held to a higher standard. As a user, I want to be confident when I log into my account that the app is functional and my money is being managed properly. This needs a major overhaul.
I could not set up the account as I could not get past the birthdate entry. I inputted it exactly as the format required (mm/did/yyyy) but it kept telling me it was not in the correct format. I don’t wish to spend an in ordinate amount of time to set this account up. And looking at the reviews, I see at least one other person had the same difficulty.
Downloaded this thinking it would be easier then going to the desktop site. Well been trying for 2 days and every time it says check your internet connection can not connect. As much as they charge for their maintenance fees. They should be able to hire someone to make a app that works.
Why are all these old financial institutions so terrible at technology? I try to log in on WiFi and mobile and get the same, "app can't establish connection". You guys are going to be blown out of the water by a tech company that can make a proper app and handle retirement pensions and I can't wait. It really makes no sense that you guys can't make an app that actually works.
My first issue is the connection. It constantly tells me it can’t find an internet connection. This occurs no matter if I’m at home, at work, if I have full Wi-fi or have full bars on my cellular signal. Another issue is when I have my iPhone in dark mode I cannot see the font when typing in my user name and password.
Sadly, they revamped the website and it is more confusing. I am not a huge fan of the funds because research is difficult. For some reason the funds do not have ticker symbols and high expense ratios. Why can we not just buy normal funds? I know they bundle the 457 contributions into a pot but maybe I am lacking in understanding...
Every time you try to login is says your information is wrong. So you go though the 100 step process to to reset your login information but again…..the APP says it is incorrect. I am not sure how this keeps happening because my login information is stored in my phone.
The only way this connects is if I am on a wireless network. Essentially for me that makes it useless. Customer service is of no help. All their basic troubleshooting suggestions do not help. I have always had problems with the app. Hard to believe how many years this app has been around and it’s still complete garbage.
What a joke, the new mission square app always has errors and seems to forget when I change my password. The site doesn’t navigate well and is so much worse than how it used to be. What a joke. As soon as I can change companies I will.
One time last year, I was able to get this app to work properly. Since then, not only can’t I log in, most times the login screen never appears. Other times, my credentials appear as random characters. It’s just a brutal experience.
It does not matter what I do on this app, I cannot login. The only way I can login is to go to a browser page and login. If I try to login it tells me that it’s encountered an error and to try again. Whoever is developing this app needs to fix it because it’s frustrating.
It’s been malfunctioning for two days. It won’t open my account claiming it “can’t find a valid internet connection.” What the heck? Emailed codes take about two minutes to arrive and don’t work after repeatedly entering log in data. I signed up for biometrics but it’s not using it. Now it just froze on me.
Six months on from October, and all the same problems remain. Check out Jane Buff’s review from October 20. Still a janky app. Still waiting for a better update (like all of us are waiting for our City’s 3rd pay study to tell management we are still being underpaid…)
Usually it’s an ok app. I haven’t been able to log in for 3 weeks. Keeps saying connectivity issues. It’s nothing I’m doing. Weather I’m on wifi or data it’s not working and I’ve uninstalled and reinstalled the app.
Awful app. Seems to always be a problem. I have not been able to access my account for close to a year except on my laptop. Totally frustrating and inconvenient. How can I trust you with my money if you can’t provide a workable app?
I’ve used ICMA for years. The app was cumbersome but acceptable. Yesterday Following an app upgrade I was required to create a new user ID and password. I did. Today, I can’t get in. When logging in I get the perpetual blue pin wheel of death. When a company holds my money and doesn’t let me see it following their forced user ID and password change I loose confidence in the company. Their alternative contact methods are social media platforms. Ridiculous. Why are we required to create a new ID and password? Was there a data breach?
The user ease and interface has been replaced with confusing and user unfriendly sequences that make it so difficult to navigate. I’m unable to transfer funds to trade like before. It is so frustrating. Please change it back to before!
I have to agree with the other reviewers, it seem like mission square has removed everything I like in the previous app. Do your customers a favor and return to the previous app. And how much money did you waste on developing this app? It’s terrible.
Apps states that I do not have internet connection when I definitely do have full signal. It takes a very long time to load as well. Very poor service. Just keep trying log in it at last will give up and let you use the online services.
Terrible app. Can’t even log in. When you hit log-in the screen flashes and nothing happens. I have always had issues with this app. I hope they put more effort into managing my retirement then they do the tech they offer customers. Sad thing is there are bad reviews going back for two years yet the problems don’t get fixed. Not very customer friendly for someone managing all our money. Update: still doesn’t work. Doesn’t seem they care abut the app. Just use your browser.
The migration has been the worst I have ever seen. It will be a miracle if mission Square survives as an ongoing entity after screwing this up so badly. This is a heavily regulated industry. Knowing that should have lead the leadership to insure they had a viable migration plan and a viable back up plan. I’m embarrassed for them all 😳
Both this app and the company are amazingly underwhelming! They don’t seem to care since they haven’t fixed anything for years, that must be the perk of being the sole investment instrument for many public entities.
Apparently, the update assumes your verification email or phone number is accurate, and now I’m locked out because I wasn’t asked before they changed everything to a verification system. It WAS easy, now it’s not. Thanks!
Access your accounts with MissionSquare Retirement's mobile app with convenience and flexibility wherever you are from the palm of your hand. Use our app to • View all of your account information in one place, such as your balances, account activity, contribution totals, personal rate of return and more. • Manage your investments and update where you like future contributions invested. • Establish your retirement savings goals and link any outside accounts to receive a personalized retirement readiness score and retirement income gap assessment to stay on top of your savings goals. • Access your own personalized financial education resource– giving you access to 100+ fun videos, charts, calculators, articles, and tutorials to help you with debt, emergency savings, investing, and many more topics!