MoneyGram® Money Transfers App

4.9 (421.2K)
244.1 MB
Age rating
Current version
MoneyGram International, Inc.
Last update
12 months ago
Version OS
13.0 or later
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User Reviews for MoneyGram® Money Transfers App

4.86 out of 5
421.2K Ratings
8 months ago, justgene1
Sending money to myself!
I’m in Philipphines now trying to WITHDRAW FROM my US bank but it won’t let me send to myself HERE??? Why is it prohibiting me from getting my money? Im not getting the codes you are supposedly sending to my Email. I’ve been using this App for a long time and am now having trouble. I’m living in s foreign country ()Philippines) and my very existence depends on the continuance of my Social Security Money which I transfer here to myself or my live in mate ( Lailanie Suazo) I’m 77 years old and retired. PLEASE don’t cause this pressure and worry on a very loyal customer for years. Are you eliminating your elderly clients who live abroad and are depending on you? Had there been management change. If this is how you choose to treat us, you should be shut down or boycotted. You should be ashamed.
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1 year ago, Ahadkhon
Account block
Tried to open an account and send money with application, after going through the steps and everything, clicked the send button and Moneygram send me an email saying that Moneygram is unable to proceed with my transfer and after careful review they declined my transaction and closed my profile. I reached out to chat support they texted to me saying that they cannot tell me the reason why my profile is closed with them and they cannot tell the reason why this happened because of their security. It is very pointless if you cannot know the reason why its blocked!! Which means they really do not CARE about your issue. I texted back to chat support that I will leave review about it his reply was OK “go on nothing is going to change anyway.” I went through some of the reviews which customers left and there no reply back from the Moneygram representative, which again double assures that they really do not care about customer problems (your problem you deal with it). Please be careful when using this app!! Or avoid using their service as long as you do not want to have headaches.
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5 years ago, bsirene
Customer service and money transfer services are crazy insane, ridiculous and stupid !
I created MoneyGram account for the first time ever and I wanted to send money abroad to my sister . The minute after I’m trying to send the money moneygram decides for no reason whatsoever to lock my account . I decide to go their representative so they unlock it and they tell me they can’t do that . I ask them the reasons and they tell me they can’t give me any it’s just locked permanently. After I lose my mind and tell them there’s no way you go to a bank or any financial service and they lock your account and won’t you give a reason . That’s the least they can do . But these crazy people tell me they can’t give me a single reason why they are locking my account ???? For sending money to my family ? You guys are out of your mind ! I will NEVER recommend moneygram to anyone and as I was sitting in the office at lunch had my coworkers sign off it and they will tell this same story to other possible customers that you just now lost over nonsense !
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2 years ago, Edna1020
It’s rare for me to leave reviews, but my experience with this app and Money Gram was so bad that I felt like I needed to warn others. I tried to transfer a few thousand dollars to a relative in Mexico. My identity was verified and I got a confirmation number saying my transaction was done and ready for pick up in Mexico. A couple minutes later I was signed out of the app and couldn’t log back in. Then I got an email saying that my transaction was cancelled and I couldn’t get my money back for up to 10 business days. I tried calling customer service, but of course they outsource to another country and no one could actually help me with this. They just kept transferring me to other people who gave me the same information as the one before. It’s ridiculous that they would even accept my money in the first place and then tell me that my identity couldn’t be verified and now I’m stuck waiting for that money to be returned to me. They just lost a customer and I hope others will read this and be warned. If you need to send money, do it in person. I learned my lesson and will never use money gram again!
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2 years ago, Seddiqib
Poor Customer Service and False Info
Do not risk using MoneyGram and if you had to use it, DO NOT MAKE MISTAKES, or they will hold your money for weeks no matter what. So, others might have different experiences with MoneyGram, I don’t know. I just take time and right down my experience to at least help someone. I usually use Wester Union and never had issues even if I happened to make typing mistakes. WU App was down and I had to use MoneyGram to send money to my family as they needed it immediately. I was in hurry and mistyped one word of the receiver. Since MoneyGram says they amend the name if there was mistakes, it’s a false statement. It took me two hours to talk and explain the situation to MoneyGram agents, but they barely speak English and finally asked me to cancel the transaction as they really don’t have the amendment option despite they claim they have. I had to cancel the transaction and it’s been 11 days that I still haven’t received my money plus they didn’t refund all charges and fees. They send money to any part of the world in minutes but they hold your own money for weeks, isn’t it weird and vague?
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3 years ago, AngelFarah
Terrible service
I sent fund overseas through app back on July to my friend which not much only $25 but my friend never received that money. I called MoneyGram to solve problem, 1st representative told me it’d take 90 for investigation so I asked to talk to higher authorities to speed process, 2nd representative whom claimed himself “supervisor” gave me same speech and came down to he’d take care of it within 3-5 days. 5 days later my friend still didn’t see that money in her account so, I waited patiently until today Dec. 2nd, 2021, I called again the representative said fund cleared since Aug. 2nd 2021, which really impossible cuz I talked to them about the issue after Aug. 2nd the first time I had problem. He repeated himself over and over about money had been cleared, I asked for support documentation, they don’t have it for you just the confirmation number. And after I hung up I have my friend checked with her bank right away and the bank showed her past 3 months account transactions and no show of $25 I sent through MoneyGram app. Terrible service, terrible customer service, terrible representative.
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5 years ago, happilymarriedwhim
Had a terrible experience with this app and with direct contact
I was told to download the app because my store no longer had the kiosk. I downloaded the app and the app return “whoops!” Once I input my information. I called in and spoke with an agent and was then elevated to a supervisor because my app wasn’t working. The worst thing about this is that they have you repeat every single bit of your information to each agent, which takes copious amount of time, finally finished up and they got my DL number incorrect so I had to call back. I was already irritated because I had been trying to pick up my money for an hour. It was near 8pm. I called back and the new guy working my transaction gets locked out of the system because it was 8pm. After an hour and a half of calling and mess ups, I then couldn’t pick up my money until the next day. Problem is I was using that money to pay for groceries. I hope Venmo dominate this industry and it becomes a blockbuster of our time. Worst experience ever!
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2 years ago, Shivam Kharga
Very worst app- worst customer service
There is no benefit in using app. It looks like this app has been designed by someone who has zero experience with remittance. You would expect to be able to whitelist receivers especially friends/family so that you can send money without being flagged. But no, it does not matter if you are sending money to a receiver you already have sent. They will go ahead and cancel the transaction. The worst part is they will notify you after 16 hours through email, but the app still shows “Ready to Pickup” in the full details. If you send money to same receiver, there is a very high chance that the transaction will get canceled next time because of fraud issue, even though the first transaction was smooth. Also, the refund takes 8-10 days. It is absurd that they do not flag the transaction or keep it on hold for security reasons, but they will directly cancel it because they think it has security issue after 16 hours of when it was actually sent and ready to pick up. There is no point in using app.
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4 years ago, RANK1N5309
Bad customer service
I registered then send a $400 to my dad in the Philippines. A message showed will take about 30 minutes for the transaction to be approved. Almost an hour no email whatsoever. I tried to login back to check the status and won't let me access my account and want me to call their customer service number. I talked to one CS rep and asked me the information I entered. I gave all the information but she can't find the email address. No information in their system. I told her not possible because I submitted my drivers license before the moneygram website let me submit the $. And she keep asking me over and over to give her the right information. I even asked her if she want the address and authorization number because I took a screenshot of it. She insisted the same thing email add, name and birthday which I did repeatedly. It's been 9 hrs and still waiting for approval and can't access my account. I asked her at least cancel the transaction since I have the authorization number but she refused to do that also. Good thing before I even logout I deleted my card information.
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3 years ago, Captain26!!
Responding to Toahala
Don’t feel alone. I had the exact same thing happened to me on PayPal. They are supposed to be so highly rated and they advertise sending and receiving money. I am 60 years old on a limited income and had a couple money transfers to my account to help me with a bill for $60 and when I tried to send some money back to the same friend that help me they refused me because my transaction looks suspicious. That is so ridiculous and why advertise something if you’re not going to come through. They also have held $70 I had in my account and $20 in bitcoin that I was just experimenting with so I could see what the big deal was worth it. They are keeping it for six months and then giving it back. If I could sue them I would. That damages my reputation and how do you just take someone’s money and hold it for six months and on top of it I am kicked off of PayPal, which I wouldn’t do business with them if you gave me $1 million dollars!I know how you feel.
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2 years ago, mirdzinya
Sending through debit card is free again
It’s awesome that once again I can send money via debit card for free. I also like that most of the information of the person is remembered each time so it’s simple to send. I wish they would bring back that it saves ALL of it, including the mobile number of the person to which I’m sending; I always have to relook it up again. Update: the reason I set it to 4 now is because they keep going back and forth with easy resending. There are times I have to enter the entire address of the only receipient I have here, which is a hassle. Other times it goes through quickly without having yo don this.
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3 years ago, Beng14182
Account locked
I switched to money Gram after a friend told me that the $value to Philippines is higher than the one I am using. I was happy at first because they have the G cash option which is the most convenient form of pay out in the Philippines. I successfully made 3 consecutive transactions on Christmas Eve for my god children. After that, I was surprised that money gram had locked me out of my account. I saw an e mail that stated the reason. It was mentioned that my account is vulnerable to fraudulent activities. I understand that they were trying to protect my account but disappointed because they have not verified or attempted to contact me thru e mail or a phone call if I have made those transactions or not. I have filled up the form to contest this action. I also have sent an e mail to customer service hoping to get a resolution.
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2 months ago, sweetss95
Zero stars this app is a scam. It allows scammers to disappear with money.
So I reached out to MoneyGram customer service because I was recently scammed out of some money, and instead of customer service, listening to what happened or allowing me to provide evidence, they decided to shut down my account, after reporting getting scammed and I went to customer service to provide me with help as it is called customer service help, and they didn’t provide me with any solution, instead they terminated my account so that they do not have to deal with the problem and refused to provide me with information to provide the local authorities to create a police report, when I asked them why can they not provide me with an answer on why my account is terminated so I know what to tell the authorities they said that they cannot provide me with that answer and that was after I was transferred to a supervisor after asking for 13 times and being denied….
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4 months ago, Vecchi91
Intentionally Misleading
I went online and opened the website. A large notification popped up that said that I was a first time user and I didn’t have a transaction fee. In very tiny print at the bottom of the notice was written only if you use a bank account or debit card. I started with the transfer and it said using cash is the fastest for the recipients to receive money and the fee was around $5. I chose it only to find out at the store I went to to send the money, there was a $28 plus fee. I had spoken to two reps prior to find out why I the click to pay and send wasn’t working. One couldn’t help me but he verified that first transfer is 0 fees. The second rep I spoke with said I didn’t need to do that because I had my reference number and that’s all I needed and he said that 0 fee is just for international transfers. They refused to refund me the fee. This was the first and LAST time I will use their services. Elaine Delvecchio
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4 years ago, toahola
This money transfer I recently try to send money to my dad in Tonga. The amount was not much, after two weeks I try to send again they REJECT my transaction, I called customer service and would not believe what they told me, THEY REFUSE PROVIDING SERVICE FOR ME. Wth did I do to deserve such respond. I try to figure out what crime did I commit with a simple transaction. My ID was valid and everything but I don’t understand why money gram decide to refuse doing business with me. This is the worst experience I’ve ever had in my life. If my stepmom did not work for the bank that connects with MoneyGram I will never ever step foot in a MoneyGram ever again. Your service is horrible, customer service was rude, not recommend!
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5 years ago, OurMs.Brooks
It's nearly impossible to get money when you find yourself in a pinch. Once you do get a family member or friend that can help, usually they have cash. Without bank accounts it's hard to send and or receive the funds. Being located in an area that requires a vehicle doesn't help matters. MoneyGram is my answer. It's fast and easy to send or receive the money. There is a small fee, but totally worth paying that fee as opposed to cancellation, reconnect, etc. Plus the money is available right away. Great service and the app is easy to use. I've had no issues sending or recurving funds. Thanks to moneygram I've got 99 problems but sending $ ain't 1 😊
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4 years ago, Rebel_dc
Worst service ever! False accusations
I am a law abiding citizen that’s working hard to take care of my mother in law & also my dad. During the pandemic, the worst trying time in history of my existence. This company decided to refund my money (still pending) and their representatives lied to me; telling me that it had nothing to do with my acct but rather the person receiving the money. After 3 attempts to verify transactions, I was unsuccessful, even my Bank assured me that they authorized the transactions. Moneygram deleted my account before 3-10 business days. After I was told that’s how long it will take them to reimburse me. How ironic, a hard working Nurse that can verify income gets block without any notification or reasonable excuse. If anything happens to my dad during these 10 days that you’re sitting on my $. You can rest assure that I’m suing this company for not making my funds available in my account so I can resend the money for his medication, using a different medium.
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2 years ago, scroood
Unwarranted account termination
I was making a money transfer for someone back home and needed to confirm their info. So, whilst waiting, the app was open in the background. After a while, when I got their info confirmed, I came back to the app and had to log in again. My logging in efforts failed, included Face ID log in. It kept telling me that my log in information is incorrect 😒 when it was not. I reached out to the live chat, and come to find out, their security system had closed my account. The agent couldn’t tell me why and he also said they could not reopen my account. He then asked me if he could provide me with a nearby location, blah blah blah. Like what, the reason I got the app, was so that I can send money to my loved ones in the comfort of my home, or if my busy schedules on some days do not permit me to do it in person. This entire experience was frustrating and disappointing.
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2 years ago, 🌸SB🌸
So I have have been using this app for a while and once I cancelled a transaction. I was told I would get my back my money in 10 business days and 10 business days pass by and I still did not get back my money. I called and every time I was given a different information so I know something was wrong. So I called my bank and report the issue and made a dispute and I was able to get back my money. Now I tried to use the app and it seems as though they blocked me because I reported them. The app keep saying their is no account registered with my email. So I tried to create a new account and it says unable to create account. How petty can they be????!!!!!! So they made themselves look guilty because they obviously knew what their motive was in the beginning. You people are full of crap. So quick to take people money and want to take years to return.
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5 years ago, Civmar420
I honestly feel I was discriminated against for having a interracial marriage. So I created a money gram account under my name to send money online to my in-laws. My wife had a issue sending money and called customer support for assistance. Money gram(the call center in the Philippines) told her she violated MG’s policy by trying to send money under my account; EVEN THOUGH WE SHARE THE SAME CARD THAT WAS PAYMENT TO MONEY GRAM!!! Long story short money gram made us out to be criminals or a fraud then permanently blocked my name for future online use. The Filipino woman she spoke to over the phone instigated this whole issue even though it was completely innocent. There is money wired for drugs, prostitution, weapons trafficking, and just plan money laundering but my wife can’t send money to her 70sum year old mothers birthday. Ridiculous!! Now after all said in done my name is red lined due to pure hate. Western union may cost alittle more but they have my business from here on out.
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4 weeks ago, Matt D Clark
Never a problem!!
I have quite literally never had any issues sending money through MoneyGram. It feels secure. It feels safe and I appreciate that. The only reason I'm giving four stars instead of five is because MoneyGram should do a better job policing it agents on the other end of the transfer. When sending money to different countries, sometimes agents think they can take a cut of this money.... I feel they will on occasion, especially in African countries where I have many friends. Its As if they all think they deserve a piece of the pie. They should be getting their fee from MoneyGram and not from the people sending or receiving the money. Other than that, I really love the app.
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4 years ago, Ashish Nargundkar
Account locked for no reason
I tried to do two transfers back to back. Started getting a cryptic error message on my second transfer, “something went wrong, please retry at your end”. Retried several times but no result. Finally called customer care who told me they’re seeing insufficient funds because of which transfer was being rejected. I don’t believe this was the case but they asked me to speak to my bank. The next day, I was unable to login with a message “we could not complete your request”, another utterly unhelpful error message. Turns out that my account was locked and they can’t do anything about it. Are you serious? Making two transfers back to back warrants a permanent lock on your account? Your error messages are not helpful at all, they just ask us to keep retrying. When you retry, they lock your account. I wish the experience of using moneygram was not as frustrating.
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4 years ago, Devender M
Good Exchange rate
If you are not in hurry to get money credited i.e day or two, then this is best for exchange rate and take min 4-5 days for money credit. I have done couple of transactions no issues so far except the 1st one which they cancel without any reason hold my money for more than a week, customer support doesn’t know exact reason and they say fraud prevention and canceled my transaction. When I asked what trigger for fraud transactions they have no answer and requesting me to do transfer again which took another 5-6 additional days. Additional I need to authorize same bank multiple times, it doesn’t have details like initiated date and completed date. Facial recognization doesn’t automatically recognize I need to manually do when ever I open the app which is annoying 😤
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4 years ago, aao13
Another commercial app written by a third grader
From the moment you install/ start the app , it will hang at least three times . Passport scan is hilariously dysfunctional( put it on the dark background , move closer , move away, reduce glare ... until it just hangs ) , at the end, I bet , you will be forced to do it manually . Interface is cluttered and poorly designed . That is on top of the mysterious “transaction declined “ with no other explanation. These people not only cannot program , the don’t bother to test , overall it seems like they are moving small time business online . One star is well deserved though , after straggling with this app for a while I finally made 2 transactions ( after that problems started again) , Lol mandatory upgrades when you need to send money in harry - just for this assholness I would give it minus 5 stars
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3 years ago, Nathan Bertsch
Great for reloadable debit cards!
I donate plasma and receive credit on a reloadable card. However, the card isn’t tied to a bank, so there’s no account or routing number, which means it can’t be transferred to a bank. I also can’t have it withdrawn at a bank as mine is purely internet-based. Moneygram saved my bacon, as I only paid $1.99 in fees to get the rest of my money in the card sent over and credited to my debit card in minutes. If you’re a blood/plasma donor like me and are tired of the point-of-sale fees eating at your money, I’d highly recommend this app to get your money off the card and into the bank of your choice quickly!
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3 years ago, Kenyulove
No limit
Why is there a limit on ordinary mistakes that people can make on purchases or whatever, through this system? If I want to use this particular service to send money ANYTIME I WANT TO THE SAME PERSON..., why is there a limit on how much and many times I can send to that particular person? Why? ARE WE SLAVES, WE CANT BE SENDING MONEY TO OTHER SLAVES NOW DAYS! Why is there a restriction on how many time anyone can use this type of services? Why? There is a fee that you are charging just to send the few BUCKS that poor slaves need regardless of the service fees! Maybe this service is the only services available because the person’s circumstances or whatever. Why the limit? Why the amount and time plus energy to go somewhere only to be told, “theres an limit SLAVE!” Why??
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2 years ago, CI.HLUB
Cash pick-up 😔
I've use this app for awhile now and its done so well, but today as i was about to send money overseas, I didn’t get the option to select the cash pick-up. In the few months that i used it, it was working perfectly fine. Today however, it change and very difficult for my friends and family overseas to get the money i sent them since they don’t have a bank also to wire money to them. I’m at a lost with this app. If they can possibly fix the option to send money for them to cash pick-up i would be super delighted.
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2 years ago, Jon @ home
Cancelled xfer and blocked my account- no reason!
I opened an account and sent a Christmas gift to my step-son. Now I do admit I mis-typed a letter in his last name. The xfer was sent to him and my bank debited. However my step-son did received an email noting the xfer cancelled and showed him the mis-spelling. Me, I got an email which said, account closed -AND- no reason given. When I tried to log into my account, it said no account. So I a chat with customer support and they said I could only do a cash transfers at a store, as well as the account is close. I again asked for specific reason. Their answer- sorry “none” and can never be opened. They did give me a link for a complaint. However - No review available. I’m not a criminal. My step son is not a criminal. Yet I’m treated as a criminal. Ho, Ho Ho. Merry Christmas 😯😳 MoneyGram -> BAD CUSTOMER SERVICE!!!! Horrible
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2 years ago, dgdgdg11116666
USE western union. Money gram does not care about actually helping you. They collect their fees and make it impossible to change names, address, or any details in the transaction. The only option they give you is a refund. A REFUND TAKE 2 days to process + 10 DAYS TO BE CREDITED. They dont care about urgency or needs of the recipient. They have NO CLUE of any other nations RESTRICTIONS for pick up. And they have no clue how to resolve this. My family couldn’t pick up their money for food and living expenses because of this. They would not allow them to pick up due to their nationality— there was absolutely no mention on pick up restrictions, on top of that the MoneyGram store representative suggested I call and change the name — i called and they DONT CANT CHANGE THE NAME. Seriously? Ive done this before with WU and no problems at all. MONEYGRAM SUCKSSSSSSS BIG TIME
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3 years ago, Mindjska
Horrible service if you encounter issues
This app has a horrible customer service if you encounter any issue. My account was deleted out of the blue because of a banking dispute, which I never did or initiated. I sent three transfers, one succeeded and two are in limbo because my account was randomly deleted. It has been a whole week and I am still trying to regain the transfer amount because the money is in MoneyGram’s hands and are not being sent out. HORRIBLE and avoid a low company like this. I’ve tried all the other ones and I believe Wise or Xoom have better services and support than this company. Any issue you have with MoneyWise would have to be resolved through a chat online, and I promise you the person will only tell you that the mistake is on your end and they cannot do anything about it.
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2 years ago, moneygram user
Way better than Remitly
I am used Remitly for last 3 years to send money to India. I thought they are the giving competitive exchange rate rate unless I found Money Gram. In actual Money Gram is giving more exchange rates to INDIA. And you will get a higher transaction limit per day with basic ID requirements. I do spoke with customer service few times regarding ID submission, they were responding really nice. And I sent money couple times by now and there is no problem till now in sending money. The only drawback is they are taking 4 to 7 days to credit the amount in destination country.
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1 year ago, philldathril
Only works on my iPad
This app works fine on my iPad, but strangely not on my iPhone, which is weird. On my iPhone upon clicking the app I get a blank white screen and the money gram motion welcome graphic doesn’t even come across for me to continue into the app, almost like it’s frozen! I’ve done everything, closed all apps, restarted the phone, deleted and reinstalled the app, and it still doesn’t work on my iPhone! Went over to iPad and it’s flawless, problem with that is I don’t bring my iPad everywhere, developers you guys need to fix this some how. Gave this 3 stars, because I can still use it, and it’s fine when I get in, but it only works on my iPad which is still inconvenient.
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2 years ago, Bheine77
Schedule Send is a joke!
I send money to a disabled person on the first of every month, money they need for their daily needs. I saw the option for Schedule Send and thought that will make my life easier so I’ll never forget to send the money on the first of the month. After trying this for several months, MoneyGram is incapable of delivering the money. Each time I get an email saying the money will be sent the following day. Then nothing happens. There’s no record of the trans action anywhere. So then, I contact the company and they say they have some kind of a internal error with their systems, sorry all we can do is cancel. This happened twice in a row, same exact issue. What a joke; I am now back to the manual send process because I’ve been late in making my payment for two months in a row.
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4 months ago, Gus_Br
This the most useless app I have seen. Created an account with a different number years back. I have a different number now. when on the app to edit the account with my new number - now I can’t see my transactions with the old number nor the new number. With the old number I could see all my transactions. Actually contacted CS, explained to em, and all they did was referred me back to the edit feature in the app. I usually send money through Shopper Supermarket but for us immigrants that want to petition for our relatives back home having access to transactions history is very important. Because at some point during the process you will need it. Quite frankly that the only reason I have the app. It is cheaper to send money at my local grocery store (2miles away)than the app.
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3 years ago, Solo Extranjero
Took too long!
This is my first time using this app. I had to wait 4 business days for them to provide a reference number. Once I was finally receive a reference number the receiver informs me that the receiver name has changed( 2 day expiration ). I sent my request Tuesday. It wasn’t until late Friday that I receive an email with the 8 digit confirmation. Why did I have to wait so long I have no clue. Usually when a payment is made I should have been provided a reference number immediately. At least that’s the case with other money services. At the end, I had to cancel transaction and request a refund because it took too long for Money Gram to provide me a reference number. They were impossible to call. All I got was automated message. This is bad business. So now I am waiting for a refund.
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5 years ago, Giwanon70
What’s with the pop up screen?
When I log in the app by pressing on the icon on the phone screen, it would go directly to Send window that has the name of the person I send money the last time, it says “send again” ...yes but not this person but to someone else..!! I look and look and look around how to get to the list of all the recipients I sent money before..! And I couldn’t find it! it just me? I made the transaction in my desktop computer instead of on my phone... I will update this rating to 5 stars when I get either a reply or fix it...or I find out that’s it’s my mistake. Thanks
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2 years ago, makeoplover
Well I create an account like a 6 years ago if no more than 6 and everything was great it was so easy to send money to parents aboard but one day I send money to my little brother and the app was messing up the next thing that I know they locked my account I call costumer service for this matter and they couldn’t help me my account got locked forever 😱crazy but true after so many attempts to get my account back I give up … now I’m looking into the competition let’s give it a chance maybe they have better services
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2 years ago, Kwame1985
Worse app to send money with
I sent money on this app and called the customer service to verify when my transaction was going to be received and was told it will take 3-4 business days, so I told the agent I want to cancel it since it will take that long and the funny part is the transaction has not been taken from my account. But after I canceled the transaction, 24 hours later the money was taken from my account and I was think they transaction went through. I later verified from the receiver and that was not the case. Called back to the customer service who was rude and funny part was he told me since the money has been taken from my account it will take 10 business days to get my money back. He also told me he will end the call if I have no further questions.
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2 years ago, low fess and good promos
Hard to navigate
The app is hard to navégate , instead of having a Home Screen with a tab for you need action or has a scroll down feature that makes it confusing, also does not have the capability of setting up a transaction a leave pending until you are good a ready to send , the apps removes everything you did and have to start all over again from scratch, the fees are higher than similars apps but it offers an array of options how to send the money and how the recipient will receive the funds , and that is excellent overall is a good app a has respectable backing as well all sort of warning caution the Sender of potential fraudulent transactions
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4 months ago, Fairy4eal
Over the years, due to some family members preference, I have used another money transfer portal. However I alarmingly surprised at the huge differences between both portals. From the amount the receiver collects to the level of security at pick up, and the ease of process is an added bonus. Money Gram has surpassed them all. Further more, the transfer rates are the same! Thank you Money Gram, for acting with integrity towards those who are less fortunate or dependent on others. Our parents and grandparents appreciate your efforts too.
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4 years ago, Sabu Bose
This is one of the worst apps to transfer money. I made my first transaction on this app a few days ago found the following. 1. Until the transaction is not completed, there will be no information in your transaction history. The transaction history won’t even tell that the transaction is in progress- Never heard that before. So to get the status of the transaction you need to call customer care. The link to check transaction status doesn’t work. 2. Customer Care takes real long time even to track your transaction and for a moment you think they can’t even find your money, 3. There is an option for 24/7 express etc, but it will take longer for the money to get credited to the account of the receiver. 4. Never understand in the digital world the amount dedicated from my savings account quickly and it takes days for the amount to reach the recipient.
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3 years ago, DavidSeller
Account Locked and they won’t tell me why
Been using the app for 3+ years sending money to my family. Recently when I was trying to send a transaction and it got declined. Called customer service rep told me to try again in a few days. Still didn’t work, turns out they just banned my account and can’t tell me why. I would understand if I need to go through additional verification or send them some additional documents but no, they straight up ban you and won’t tell you the reason after being a customer for such a long time that’s is the treatment you will get. Good thing there are a lot of emerging companies that will take the market and have them eventually out of business. Hope that comes for them sooner than later.
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1 year ago, Chyna's mom
Blacklisted me?!?!
I sent money but used the wrong delivery way, so I canceled the transfer and sent it again using the right delivery method, since they were taking too long to give me my refund, I panicked and disputed the charges with my bank. Now the banned me from the app, plus the banned me from “Walmart to Walmart” money transfer as well. They’re treating me like a scammer, I don’t think it’s fair, I called them and they said you’re welcome to go to a location and send money that way. I also emailed them and they replied by telling me, “we already told you, you can’t use the app, cause of highly suspicions of fraud, go to a location, where they take cash” That does not fix my problem or my reputation, I was only trying to get the $804 I canceled in the first transfer
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12 months ago, Nick5&);5
SCAM - Horrible App!!
Both my husband and I created an account to transfer money and we’re both scammed. Once we made it through all steps and received confirmation that the money order had gone through, we received a second notification a few minutes later stating that the transaction was cancelled. Never giving any explanation. Then we immediately tried to get back into the account and both accounts were blocked/locked. Customer support was horrible and gave no information. The one time we did reach someone, they said we would have a full refund within 10 days and never ever received it back. Called our credit card company and they confirmed that this happens with this app ALL OF THE TIME. DO NOT USE THIS APP!
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3 years ago, ukraine20206
This company is a joke
After getting 2 transactions blocked ,account automatically closed ,uploading my driver’s license to verify my identity ,spending over an hour on chat with 2 different reps ,they told me to take my business elsewhere. This is the reply i get from the rep, “Thank you for that information. I have reviewed the details in your profile and I do apologize, but MoneyGram Security has closed your profile and it is not permitting the access. MoneyGram security system is not comfortable with your activity. To protect you and MoneyGram against any loss, our security system has closed your account and I am afraid you will not be able to use our service. However, if you still want to send money, you can try using a different service.”
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4 years ago, Olirod2017
Horrible customer service
I’ve been a long time customer and have made many transactions with Money Gram but this time I am done. I will gladly take my business elsewhere. They take the money from your account send emails to confirm the transaction was deposited and ready for receiver to pick up. Receiver goes to their bank and the record doesn’t even exist. Send an email to customer service with no response after 5 days. Call customer service and they cancel my transaction and process a refund without my permission which now I have to wait up to 10 business days to receive. I received no notification from MoneyGram there was even a problem or to contact them and my receiver made about 7 unnecessary trips to the bank to be told the transaction doesn’t even exist.
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1 year ago, chrisryan2020
AVOID at all cost, they’ll keep your funds for days
If you really want to live thru a nightmare, use MoneyGram. These people are the closest thing to a scam. Used them before, and they were good. Now, they will literally remove funds from your account right away after a transfer, then they’ll cancel the transfer 3-5 minutes after without providing a reason, then they’ll tell you that you’ll receive a refund up to 10 days, for me it was an emergency transfer with limited funds I had in my account. I was screwed big time. Called them, they said nothing they can do. Never mind that this happened four times so far. Run away. Services like cash apps, Zelle, Venmo, or world remit are honest business that won’t hold your funds for days.
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2 years ago, dominico-china
App works but service dont
Please be aware that if you need to send money for a fast pickup this is not the service you are looking for. I sent money 6 days ago from which 4 were business days and they keep telling me they were not, thay count 24 hours from one day to another, so Thursday to friday is 1 day and not 2 😳, ridiculous, right? Well anyways i made the mistake to send 300 dollars(thank god did not send more) and now i checked their reviews just to find out they have the worst rating ever. Do your self a favor and use some other method of sending money, in my case i have used xoom before and timming is perfect and super fast, i decidef to try this because they were offering a better exchange rate, but now i regret it deeply.
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2 years ago, NabilhrithikPa
I had the app for years, sending money to my mom in Morocco, and I send money almost every month with no issues until out of the blue my last transaction to my mother was canceled and I tried to log in and I couldn’t, I clicked forgot password and put my email it said this email is not associated with any account, of course there is no number to call for such a big company which is ridiculous, I waited for somebody in their chat service which seemed to me like a bit because it was responding with long sentences very quick, and it told me that my account was deleted for safety reasons and I can’t send money with them anymore, I will definitely use a different company and Shane on you for your poor customers service
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1 year ago, bsbavbanaiwnbava
Dont do it to youself
Been using this app for almost a year, transferring almost $5k - $10k in the mean time. No problem so far until 2 days ago they just canceled my transfer & delete my account. Only gotten an email saying I’ll get refund in 10 days but no reason why it got canceled. Contact a representative, they said it was reviewed “internally” and due to my receiver’s activities, they canceled my account. Giving no further reason, they closed the chat really fast without letting me ask more question. Just really frustrating because if you use this app for business purposes it will delay and cause extreme issues for your business. Customer service: 2/10 . App function: 7/10 ( fees are really expensive too) .
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