lax Accessibility needed by customers with low or no vision
this application has extremely poor accessibility features for their customers who have extremely low vision, or are blind. The best example is the documentation menu item. Once a document is opened, field, built in screen, raider will not read the text using voiceover or the built-in screen reader. Also, the format used to create the documentation copy is extremely primitive. Frankly. perform at auto be similar to other text applications similar to Books or manuals.
The MA WM app has been amazing through the asset aggregation feature which has no competition so far. The UI is grande to say the least. However the latest update’s UI is really bad comparatively to what we initially had. 1. The MS App now does takes a lot of unnecessary screen space from the top and bottom portions, which then decreases the space for the important content you need to look for. 2. The menu bar was better off to the side, since it will give us room to view our accounts. 3. There are several things that should have been prioritized that can be built on top of what the app already offers from the UI perspective like minimizing and maximizing categories i.e. liabilities and assets. I can go on, but would really like MS to bring back the previous format whilst maintaining the new speed, which is very doable.
I am able to login to my personal account but after login out and entering my separate business login pass: it still shows my personal accounts. What happened to my business account? Why is it using my business login to open my personal account? Please fix I have 2 logins for my personal and business accounts and I do not want them combined.
Overall it’s OK. A few things that need fixing are: 1 there is no personal rate of return or similar so I know how I’m doing. Other apps do that. 2I wish I could customize it so that I could push a couple buttons to get to the things that I actually care about instead of five or six. 3 you can’t make Home Screen messages disappear forever.
The newer app looks a little nicer and cleaner so kudos there, but how is there a removal of the since inception and balance invested vs current MV, the removal of this information makes it seem like trying to hide something. Additionally, the research and transaction research doesn’t meet my expectation for this institution.
I don’t know who designed this app but it’s horrible, anytime i need any thing done I end up calling because I can’t find anything within the app without clicking through every single menu option. Additionally, how does an app with what seems no actual functionality lag, riddle me that, why is my phone lagging opening my a bloody menu. Don’t recommend, if morgan “standby” can’t make a functioning app I don’t particularly want them touching my money lol. HIGHLY DONT RECOMMEND !!!!!!!
Every time (and I do mean every time) that I open this app and try to log in, I have to verify my identity and then again get asked if I want to add this device, even if I open it again 5 minutes later and then I receive an email telling me that I added a device. I have received so many emails telling me that I added a device even though I have already added the device a multitude of times. This is extremely annoying!
It is astonishing that a wealth management could have such a poor user interface. Basic functions like rate of return is not available. Charts look like screenshots and have no interactivity. Can’t filter transactions by buy/sell. Can’t see after a trade what the return was. Can’t see performance of your individual holdings since purchase. The list is endless. Needs a complete overhaul to bring the app to at least year 2010. Extremely frustrating!
Since the update a month ago can't log in with Firefox. After you enter your credentials it just keeps on spinning without going further. Thank's for fixing the problem. Just checked can now login from Firefox
The app is excellent and the design classy. The only problem is that it’s the only app to NOT show the % of return since inception or year to date. I’m reducing the stars to 1 until it’s fixed. It’s not acceptable for an investment app specifically in wealth management considering the portfolio size of us, customers of Morgan Stanley Private Wealth Management. Please listen to your customers and provide a fix. I will put immediately 5 stars when it’s the case.
UI and overall use are much improved from a year ago. Pretty much can do everything through the app now without hassle. Just need to make a dark mode, and we’re all set.
Interface isn’t bad and is responsive. It desperately needs the same notifications that other banking apps allow such as when an account receives a deposit or withdrawal.
Will not get to the home screen. Verifies my identity with my face yet will not load. I’ve completely closed it on my Apple 11 yet it still does not work. I can use it on my computer and if I use a browser on my phone I can get in just fine. Definitely had a problem. Always use this app.
I have used the MS Wealth Management App for several years without incident. The app has the latest update as of October 31, 2022. My iPhone 13 Pro has iOS version 16.1. For weeks, when I launch the app a white screen with a blue circle appears with the word ‘verifying’. The blue circle spins and the app rarely launches and is not usable. Of the very few (2-3) times the app has launched, it works. It is terribly frustrating!!
90% of the time I try to login using Face ID it gets stuck verifying my login. Usually have to close the app and reopen a few times to get it to work. When it does work it takes up to 5 minutes to verify. Huge waste of time as the app should be designed around ease of use and convenience. Hardly the case here…
App has a lot of potential but could use a facelift and some UX tweaks. The permanent homepage notifications are annoying. Be great if we could control what screen is the homepage on login. With the e*trade merger not sure if there is a long term strategy is between that app and this one.
The previous app was ok but the recent upgrade is poor. I was hoping that the upgrade would provide enhanced research capabilities but instead the new Home Screen is hiding the holdings tab, activities tab and trade tabs. Please bring back the essential features back to the home page and add enhanced research features.
For a multibillion dollar company how have they not invested in a superior app developer that can make this 10x better. Not very user friendly, lots of error messages, and font size is very small. There are great ideas and concepts here, but was not executed well.
I can access what I need to, but man does this app need a dark mode! It’s 2024, nearly every app I use has dark mode. I check my finances first thing in the morning while it’s still dark and then I open this app and burn my eyes out. Please add dark mode. Thanks
It is a minor complaint, it I would love a different icon that doesn’t look like a zoomed in picture of the MS logo. Looks really dated and could be better.
They change things arbitrarily but make no improvements. The main display has no toggle for sort order. Customization in general is really lacking. No widget support.
Until i haven’t been able to login for over a week now… I have uninstalled and reinstalled app many times, like everyday, and it logs me in then I get the circle of death and a white screen forever
I can’t moved the keyboard out of the way to let my password manager enter my E*Trade password in the E*trade password screen. This app just became useless until the next update comes out. I guess it’s back to using the telephone and raising their cost of doing business.
Used to work fine, now gets stuck at “verifying” and eventually complains “no connection.” Every other app has a connection. Needed to urgently check my account, this app failed it’s one job.
Latest version when you go to portfolio analytics, historical value and try to switch from “Since perf inception” to “YTD” continues to show the numbers for “since perf inception”
The recently updated is app is terrible. Hard to navigate. It was fine the way it was before. Not sure who decided this way better. Trying to find my balance is a 10 step nightmare.
I am consistently seeing this service is temporarily unavailable more than 50% of the time now. What's the point in the app if I can't reliably access the content?
Morgan Stanley is not a platform that should be trusted or used by middle class Americans, as it will likely lead to a decrease in wealth and greater financial struggles. The company's practices are predatory, and can leave customers with a much worse financial situation than before. It is best to avoid Morgan Stanley altogether.
Had an inheritance stuck with MS for a couple months. They charge obscene fees. 2% on spot trades and 10% on covered calls. They apparently were stealing from my aunt with those fees for years. They should be jailed. Leaving Etrade because their parent company is so atrocious.
App needs simplification a complete overhaul. Way too many layers to dig through to find basic information. I hired a Morgan Stanley professional to make my life easier. This app makes me want to leave!!!
