My CenturyLink

Called you at 2:35 pm CST - 1) and your recording said it was after hours! Bad customer service to have short hours during work days if this is true! 2) I requested Spanish #9 only to be transferred to your payment program to ask me to make a payment which i forgot to pay so was over due. 3) they asked to punch in my credit card# which was strange and the lady was very rude and hard to understand The call was static and hung up on me 4) I had to install the app to pay bc I have no wifi just cellular data. Then I see a message that power is out in my area. All around very inconvenient and bad service! I’m thinking of switching service as I work from home and even if I wasn’t up to date on my payments I’ve been a CL customer for years & there should be a better way to find all this out! Not happy

As I am writing this review I am on hold with CenturyLink and on a chat with CenturyLink in regards to my Internet service being repaired that’s been out since Sunday last week today is Friday I’ve been on hold for 48 minutes and on chatout for at least that same amount .I had been in a text chat with CenturyLink on Wednesday and they were still not able to fix my Internet even after sending me a new modem that is actually used because it has lint and dust in the vents. So at that time Wednesday they said in the chat that I still have that they would send a technician out that would come to the house and fix my Internet anytime between the 22nd and the 24th of June between 8 o’clock and 4 o’clock it is now 530 and I have still not heard from the technician at all in regards to my service being repaired I have taken the afternoon off of work which is costing me money this is just unbelievably poor poor poor customer service I cannot recommend them at all this is truly horrible .They even put down in the chat that if I was not available for them to enter the home to fix my Internet I would be charged at least $100 because I didn’t make it acceptable for them well I think they were going to be giving me the refund of $100 plus may be more for the total cluster fluck .

I have had Centrylink for over a year and I swear I get issues on average once every three months. Usually with the router not connecting to the NIU box. At random times the router will just decide to blink blue. Did I also mention our Ethernet is the only one that works? Out of the five technicians they’ve sent none of them are able to help me get the WiFi working. I work from home and do not have a car and am forced to pay to get to work through Uber every time this happens. Totally ridiculous. And the amount of time it takes for them to send a technician is insane. It is going to take a week for someone to get out here and that means I have to spend nearly 70 dollars a day both ways to get to work. I should’ve known I was in for it when they were setting it up and three separate technicians located my NEIGHBORS NIU BOX and without so much as a consultation assumed that it was mine and left without installing anything. Horrible company, horrible wait times, inconsistent service which is decent at best (when it works) and a total waste of 75-80 dollars a month. So frustrating and I can’t even switch because it would take weeks most likely to get a new provider and I literally cannot afford to do that. PLEASE DO BETTER

Just moved here and all though the equipment was sent, we weren’t able to actually set modem and begin service until two weeks later in the middle of February. Once modem was set up we weren’t able to connect so after several days and hours in the phone troubleshooting a technician was finally set out a week later.. once he left internet went out again. Spent another several days and hours on phone with centurylink troubleshooting problem only to finally be told they sent the wrong box for my speed. A week later new box still not working and again a few days on phone troubleshooting we finally had it up and running to only realize that it will only work part of the day so we are constantly unplugging and resetting at least 4to 6 times a day. This is hands down the worst internet service I’ve ever had. Just received a bill for January and we didn’t have internet that month and barely had it in February, they took off January over the phone but weeks later miraculously placed it back on my account🤦🏻‍♀️ so billing is all messed up and still internet is constantly going out all throughout the day. Highly recommend using another internet service that is reliable and helpful to your concerns ..

So I was basically forced into using this internet provider due to moving into apartments that strictly requires that service provider. On about Tuesday the 2nd of 2024, my modem was dropped off at my apartment room, so I downloaded the app and followed directions, expecting my service to come in so I could start using wifi. After around 3 failed attempts at this step by step process on the app, I tried calling customer service (which I hate to say but is easily the worst customer service I have ever received) just for them to drag me through a 5 hour mixture of being transferred and put on hold to worthless conversations about the account associated. All in all, not a singular option on that list of troubleshooting tips did a single thing for me. Eventually after 9 hours nonstop of calling them I finally got my answer which was “Your Modem wont be activated until the date it was supposed to arrive.” So flash forward to now… It’s been 8 full days without wifi connection, and another 2 on the way because apparently “they can’t make it out here to figure it out.” Basically, if you can do anything you can to avoid Century Link, I would do that.

Started having slow internet 8 mos ago. Messaged through the app. Dropped the conversation multiple times and had to restart every time. Called and sat on hold numerous times. Hours and hours of wasted time. Finally an agent text me. Went through diag process and determined that our router was bad. Bought new router @ $250 and same issue. Again tried through the app and couldn’t get anyone who knew what they were doing. Again 3 more messaging attempts through the app failed. Again through the phone service on hold for over an hour. Again, under qualified agent had to refer to another agent. Finally they figure out there’s a problem and schedule a repairman. The scheduled day comes and I wait all day for him and he’s a no call no show. No follow up. No response from centurylink and absolutely no suppprt. Paying for 20mbps and have never had over 4mbps. I have tried EVERY avenue to resolve and have been unsuccessful. The app doesn’t work. Their customer service phone line doesn’t work. Their 3rd party technicians don’t work either. Worst experience with any business I’ve had and I really tried to give century link a chance.

Still a horrible app and a horrible ISP. CenturyLink still doesn’t compare anywhere near other ISP’s in the area but unfortunately, I’m forced to use them because of my HOA. Why is it that other ISP’s can GUARANTEE a speed but CenturyLink can guarantee UP TO a select speed? Garbage. If I’m paying for a GB, I better get dang close to a GB almost all the time. But no, I’m only getting around 200mbps most times I run a speed test. And forget trying to contact customer support. That’s an absolute joke. Because internet is through my HOA, I have to call what seems like 10 different numbers just to get to the right group of people who manage the HOA’s account and can actually access my CenturyLink account. I used to work in Low Voltage and understand how internet works, I have more of an understanding of it than most of your “customer support” reps sitting behind a desk reading a checklist from a computer screen. But no, the slow speeds are due to you not being able to guarantee a speed. Constant fluctuations and connectivity issues. The first chance I get to dump CenturyLink, I will and I will never be looking back. I own my house, wish my HOA would allow me to pick my ISP.

I need internet and century link is my only option. I tested it before I bought my house because I work at home. It worked fine. After purchase and switching the account century link wouldn’t provide the service the prior owner had. It was slow and unreliable I have to unplug things sometimes. Also I have to run speed tests after 11 pm I think they cut back service late at night. Usually the ping would get my service going but lately it’s working so bad the app can’t even do a speed test, it fails. When I does I have long ping, 2mbps download 0 upload. I can’t back anything up to the cloud. What do you do when the only service provider is slightly better than aol dual up. The app might be ok if the service would work so I could actually use the app who knows. I talked to Hughes net but because of my vpn requirement they said the latency would not work for me. Only one Verizon tower near me so unfortunately I spent $50 restock fee to find out they had great service and app but it dropped all the time. They said I need more antennas - hopefully starlink will be here soon. I really don’t understand what century links issue is I’d pay more to have decent service the prior owner had 20 mbps

Takes multiple attempts even to get a chat to come up for customer service. Autofills an account number that was changed last year and only mentions one of three phone numbers I have with CenturyLink. When they are about to actually do whatever they say, they’re going to do to move the problem forward, you lose the chat, and have to start all over again. I have spent 12 hours on this today, and still no closer to a resolution. Time to change Internet service providers. Second day, four more hours of wheel spinning with the app repeatedly trying to use an account number that was changed last year by CenturyLink and not knowing about all three phone numbers. Worked my way around that twice. Finally got a functioning chat window and all the way to a technician appointment — in two weeks!!!!! So much for 24/7 support. Nothing the app developer can do about a broken support system with understaffed technician population. I’m switching to Comcast, which can roll out an installer in five days. If there had been cable at the house before, I would already be up and running.

I just started on Friday, November 4 with this service I’m already getting a bill (5 days later) not even getting a full month of service November 4 through November 28 is when I owe the bill that’s not a full month of service ! and they just keep telling me I got such a great deal getting free hook up and modem that I should be happy with it this is exactly why I left Comcast because of the bad customer service the billing issues and the bad Internet service now so far the Internet service is good also you get charged for using your debit card payment which is a bank card that goes right to my bank for payment and Comcast never did so so far right now within my first less than a week of being with them I’m being asked to pay my bill before the month is even up! And the customer service Reel put me on hold like five times for long leaves because she didn’t even know how to respond to what was going on she just kept telling me what a good deal I was getting to the point I just give up and pay my bill!

Can’t wait to get away from your company! So recently was on hold to speak with a representative after our dsl went out once again. The first time I was on hold for an hour then mysteriously got disconnected from my representative. Called back and told I would be on hold 60 to70 minutes. Approximately 3 hours later spoke with Yolanda, a de-escalation specialist. After calmly explaining our issues, Yolanda allegedly got on with dispatch and I was told they would expedite my technician coming to the house. Great I thought, until I got a text 45 minutes later telling me they wouldn’t be out until the 27TH. This was on the 21st!!!! LIARS!!! Unethical!!!! All the time CHARGING us to use a product we CANNOT USE!!!! Needless to say I have filed a report with the FCC another with BBB and also while on hold I made arrangements to get equipment and service from another company. We have been using our data plan on our phones to get certain things done. TOTALLY UNACCEPTABLE!!!! You’re thinking CenturyLink, choose someone else!!!! No on else in our rural subdivision have had any problems and CenturyLink is our only land provider! BUYER BEWARE!!!

There is no such thing as customer service anymore. No one returns a call only text messages or emails! And it’s not thru CenturyLink….but AT&T! My 5 kids gave up their land-line and we’re thinking about it! Extremely very, very poor customer service. Actually no customer service at all! We’ve were without service for over a week as of yesterday! They said on Monday it would be fixed by Friday (today). Then they sent a text it that would likely be sooner. My wife has a pacemaker that is monitored via our phone line?! We both have medical issues and need our phones. I just got a text from “the tech” that read repairs have been completed? What happened? What took so long? Why we haven’t had any bad storms! No explanation as we had asked for as to what caused the problem! If this happens again and it takes a week, we’ll likely go to our cell service or Comcast! This has been worst service we’ve had in over 50 years and we were told we’d never had an increase in prices. We’ve had two small increases since we were told that LIE!

I do remote work, so I need a reliable internet service provider. Their internet service is so slow it’s ridiculous but I put up with it for a good minute. The thing that has me upset is the fact that their service was down for an entire day. I called that afternoon after realizing it’s not temporary, spoke to several people expressing the need for my service to be up and running ASAP, as I stated I work from home. They ran some test which made them realize that something is wrong with a line from outside that’s runs to my apartment. However, they can’t get a technician out to me before Friday 28th. So this is Tuesday the 25th and they’re clearly telling me they don’t care about my job I will have to wait 4 days to get my internet rectified. Asked to speak to a supervisor, while in the phone with the supervisor the call ended at 6:01. Tried calling back to be told I’m calling outside working hours. So I’m at risk of loosing my job because I have to work with Comcast schedule. That’s how much they care about their customers. Don’t consider them for a second!

We were struggling with a number of issues and felt like we needed in home help. Our internet kept dropping out we ordered an extender and still were having issues. My husband requested in home assistance after over the phone assistance was pretty much no help to us. That said tech issues are not our strong point. Our tech arrived and went through everything worked on our modem, re-checked our extender device, helped us get back to our devices not talking to the printer and over all solved our issues. We were extremely pleased. Century Link checked in several times to make sure we still needed assistance and kept in touch with arrival time. We wore masks, our technician wore a mask and boot covers. He was knowledgeable, polite and informative. All of our questions were answered and we feel comfortable that our service is up to speed.

I cannot contact Centurylink. The app ‘contact us’ feature simply redirects to the website, which does not have mobile chat support. Calling Centurylink also does not work. Hold times to get an agent are over 20 minutes and the agent either does not understand or cannot provide a resolution. The only thing they will do is tell you to reboot your modem (does nothing when the lines outside your house need repair) and when that doesn’t work will transfer the call to someone else to repeat the issue or kick it back out to the queue. It seems to be designed to trap you in an endless loop of outsourced call center failure and maybe you’ll just eventually give up out of frustration. I have now been without internet for 21 days. This should have been resolved. Why is there not a self service portal? Have a trouble shooting for common issues and pathways organized by department for when unplugging your modem doesn’t work. An app that would allow you to resolve basic problems like scheduling a technician or sending a message to a billing agent would be helpful.

Its been months now that I try to update/upgrade my modem firmware and it still the same..You will get a “Sorry” everytime you try to upgrade the firmware. I tried to chat them and looks like they have no idea what firmware upgrading is all about. Now, the App is getting worst as well, I can’t control whose using my wifi. I use it for my little sister to make a schedule on how long she can use the internet..They gave me a old model of C300A when I sign up to their plan. I’m not gonna be surprised if they ask me to pay for a new modem which is thier fault in the first place. They charged me $100 for the wiring coz they said that the reason why I got bad signal and Slow internet and yet we still have those days that it is so very slow and you just gonna ended up using your phone data. Still hoping that they would do better with their service.

I, too, am having very similar issues as grandprairie mentioned in their review. I have to telework for my job right now and intermittently throughout the year and encounter the same problems. My internet randomly disconnects, the app doesn’t always load on my phone when customer service is not available after hours, which is now outside 8-6, M-F— there used to be Saturday service. Also, I have been lied to in the past about on site tech service when the rep on the phone has scheduled a visit from a technician, twice, and they didn’t show up. And I took a day off waiting for them each time only to be told later that on site service was NOT available on those scheduled days. CenturyLink eventually fixes the problem but not without days of frustration. For example, this week, the chat bot claims a tech is going to call me and never does. I downloaded the app and it worked once then crashed afterwards. This has happened several times the past few days. Please help. Thanks.

Contrary to the first few reviews I read, I have had nothing but good responses to problems when I had them. Yes, I had an outage. They immediately set up a service call during the high point of the Covid crackdown, then emailed me that they had found a problem not at my location but affecting it, and that they would have it repaired in a matter of hours. And they did! My speed is rock solid and as advertised. So I rate the company excellent, especially compared to my previous provider...the local cable company. The new app is good, definitely an improvement from the last. May I request/suggest that you allow it to display and operate in Landscape orientation on the iPad...it very inconvenient to have to rotate my docked iPad in order to use the App.

First off the app has the wrong phone number to contact them for support. When you call it you get a voice message that says the number is not in service. Now when I try to log into it it tells me using both fingerprint ID or actually typing in my password that it failed to get account info. This used to be a good company but if you are living in the Vegas area I would look into COX instead. I called multiple numbers last week and after finally talking to someone they said my router was broken and I would have to buy a new one from them for $160. When I asked when a tech would be here to install it they told me that they wouldn’t send one for that, but they emailed me directions to do it myself. The next day my internet was back to normal so I sent the new router back when it arrived as I didn’t not need it, and they are still trying to charge me for it even though it is back at there building because I have a confirmed arrival date and time. Do not use this company, save yourself the hassle.

Router did not work out if box with going through the instructions x5! Called support and the little non-English speaking rep did her best to help but the phone connection on her end was crap. Could not understand every 3rd word of anything she said. It was horrible. I felt bad for her but I guess that is where we are with having to call and speak to someone in another country for US sUPPORT! The agent assisting was very professional and did a good job. The problem arises with the physical phone line . This is not the first time ineffective phone communication has occurred with CenturyLink regarding attempting to communicate over the phone. The voice communication breaks up very often and makes it extremely difficult to talk to or hear from your agent(s). Otherwise , the modem now works well . Thank you for paying attention to my recent issue.

Today is a wonderful day. I’ve been attempting to get connected to my account, register it, so I can use the modem and get WiFi in my home. I had a technician here and he got the modem working but I still couldn’t get connected to it. Well, today my life has changed. If I knew the woman and man’s name that helped my today I’d give them a gold star for knowledge and customer service. Excellent!!! I’ve talked to other people at Brightspeed but no one was able to understand what I needed but these two (2) people. I cannot say enough for their service. I am 77 years young so you know I’m not tech savvy. I sincerely hope I didn’t disturb their day too much with all my questions. They blessed me with patience and courteous service. Thank you.

Although being out of service for 10 days, it has been a nightmare, I have been updated daily, had good customer service and the only problem I had seemed to be that I didn’t have a registered account with them, ie login (email) & (password) to be able to login to them via the internet/cellular connection. I’ve always used quick-pay or else I called them, and we know how hard that is with AI’s taking over! Advice:make sure you have a log-in & password for the mobile Century Link app. Connection has upgraded since the new main box has been upgraded.

I signed up for this service 3 years ago and at first it wasn’t bad, but now the quality of our internet is horrible. It constantly lags just trying to watch Netflix and dare the wind blow very hard or rain cause then it goes out completely! We have better internet service on our phones than this. My kids have had to do their homework on their phones being out of school for covid 19 because of this. I’ve been loyal to CenturyLink even tho we’ve had other carriers to choose from locally and I didn’t switch because I like to stay loyal to a service. I just opened my bill to see I did not pay it for March 29 and now owe for that month and this one which is due in 12 days and I see a $15 late fee. I understand there is a $5 late fee when you don’t pay on time normally but CenturyLink is supposed to be waiving the late fees as most other company’s are at this time for 1. And second why 3 late fees for 1 month that is late!?? Guess it is time to start checking for better internet service.

Months ago a security update destroyed the mobile app functionality completely. This past month another security pop up on your online browser site (mobile version) removed the submit payment button from your multi layered system on that work around for the instability of your mobile app. Stop with all the screens and steps to verify my identity and triple checking if I want to pay my bill (nobody wants to steal my identity in order to pay my internet bill for me). No I’m not going to select autopay billing because there is no discount offered to incentivize me to allow your company access to my bank account. Stop breaking the access to paying the bill or start expecting to not have the bill paid. (Nobody has time for your IT security department to justify their function by destroying access of your company’s inbound money stream because they can’t change anything without breaking everything that matters)........

I still have no service and have been waiting for 2 weeks. Told the rep had no phone jack and she still sent a self install kit and had a tech supposedly active it from the outside and then had to call corporate number to even get through and was then told the only way to avoid a $95 charge is to get the $13 monthly charge to guarantee the inside wiring and I still was charged $85 to have a phone jack installed and still had to wait another week for the technician. The technician Chuck was really nice but he said I only have half a signal and he checked the outside pedestal and the one across the street and said it’s somewhere else and they don’t give me enough time to find it . I now have to call in a repair ticket and Chuck said he isn’t allowed to do it!!! This is the worst experience I have ever had with internet service and I sure hope Spectrum gets service out here soon!!! Worst customer service and internet I have ever had

Where we live, we didn’t have any other option for services until we Starlink came around. Not only did we experience the most frustrating customer service —the tech in person was amazing but could do what he needed to do because of “new policy”-so we have a person on site telling us there are is easy ways to improve the reliability and speed of the service and the customer service on the phone telling us no and that there was no way for them to confirm what we were saying the on-site tech had said was possible. Now we are trying to cancel our service and we can’t do it over the app, we’re forced to call M-F , 8-5 and that is the same as when I work- so not finding anything about this company accessible or helpful. That being said, there were two amazing individuals who did their best to help, despite the jacked up organization they work for.

We have been a CenturyLink customer for 16 years (you’re the only phone and internet service available to us). For the most part Customer Service and Support…On-Line and in person has been very responsive. BUT…your Internet Service is no longer close to competitive standards. In talking with Customer Support there does not appear to be any plans to upgrade this any time soon. It’s too bad because you have an affluent community of 200+ homes with working and retired professionals who would readily embrace competitive speed internet and the additional monthly costs associated with it. There is another utility provider in the community who is looking at federal infrastructure money to install high speed fiber optic in the community. If that happens without a competitive internet offering from CenturyLink my guess you would loose a chunk of your business in the community.

My modem broke three weeks ago I’ve received five modems in the last three weeks all of them were the wrong modem none of them worked I was told that I would get the correct modem which I now have that modem and it can’t be hooked up I’m canceling your service your customer service has hung up on me been rude to me assume that I needed help in treating me as if I was a child I will tell everybody I know to get rid of Century Link you people are the worst I’ve ever experienced I’ve never had an issue like this in my life I will be canceling your service as soon as possible which is next to impossible because every time I call you’re closed terrible customer service the worst in the industry the worst I’ve ever experienced if somebody would care to call me from a management level because every time I ask for a manager or supervisor I am told her too busy to speak to me no way to do business no wonder you’re going broke

For 6 years the “service” at my house has been very, very, very, very, very, very (6 years) inconsistent. Multiple, outages. Techs have repeatedly reported to me that the fault lies in the wiring all along the main lines on the main road and that the lines have been chewed up. They patch only to have them chewed again. They’ve said that CenturyLink knows about this and doesn’t care. Most recently the internet has been non-functioning for 3 and a half weeks. I think they don’t really want my business. Most of my neighbors have abandoned CenturyLink for another but much slower company. I’ve made repeated calls to no avail. Shame on them. Examples: “fixed” to go back down literally before the tech truck has been gone for less than 15 minutes. Calls to tech say that they’ve rebooted the modem and it’s working properly but it’s not. I’ve escalated through the system and been told that the regional managers have been told but nothing has been done. I cannot have security systems because they require broadband or any other things of that type. There is a bill up in the US House to require rural or outer lying areas to provide service to those area the same as urban areas. One hopes. Especially in the times of the pandemic students who are having to have remote schooling cannot do so because of the company and others. Shame on them.

This would be my fourth time writing a review for this app and every time I leave one they happen to delete “accidentally” For those who don’t know century link tends to tell you that they’re a pretty decent internet provider, however after three months of having joined you should get the true treatment of having terrible internet connection at random times, complete internet loss at random intervals, and costumer service representatives that know as much as you and me because the company as I could imagine has more people leaving rather than staying. There’s been more than a handful of times representatives can’t help me and I’ve had to end up trouble shooting and figuring it out on my own, not only that but it’s a red flag on its own that I have to call almost five times year round to fix a newer problem. Save your money and find a provider network that works with care.

What’s the point of making an app like this? Any time I try to do anything on the app, it just opens a browser and tries to make me do it there? What? Lol, what dummy made this app? I’m so confused. On the company: like I said before, they are trash. My internet never works and has been this way for several months. It’s impossible to get ahold of customer service because they put you through robot after robot, and when you finally do get through to customer service they say to unplug your modem or that your bandwidth is at capacity. A crazy excuse because, as I explained to customer service, at any and every point in the month my internet is terrible. After explaining to him that all of the lights were green and solid, he even said “if the lights are green the internet should be working”. Lol. Okay, so helpful. A waste of time and money. Don’t use this company or app.

I was concerned my bill was escalating higher $130. Month. We are in our 80’s and on fixed income. I called CL tech said ‘old modem’ so would send new modem and reduce bill to less $100. Told him leaving town till November, he said new modem would be delivered and account activated 8/4/22. Got new modem then got text message account activated 8/15, called CL told them flying to Alaska on Thursday and be gone by 8/15 was supposed to be activated 8/4 for security system to work, she said ok will activate in November when come back. Now I got bill for $150. Month. Called CL FeliCa said to bad, will not refund Cause I have new modem I have to pay for. Told her system not ON or Working but she said ‘they they don’t bill on usage just equipment’ I told her to let me talk to Retention Dept. She said she is Retention, told her to let me talk to her Manager, she said ‘Out to Lunch’ but she will have her call me back Never got a call back!!!! Sandra J. Blazy

I have been dealing with intermittent service for months. CenturyLink has told me it is repaired multiple times , it was not. They told me my modem was outdated, I purchased a replacement for $200+. It didn’t fix the problem. Scheduled a service technician, they delayed it several times, rescheduling. At one point a truck pulled in the driveway, 3 minutes later backed out. I was sent a text that he needed to enter the home and could not, wife was home and no one attempted to knock. When I called and navigated through the automated system to finally talk to a human, I reported the incident. The rep told me someone would be out by the end of the day or the next day. No ever showed and no new appointment was setup. I have lived in my home for 46 years and have had the same phone/ internet service the entire time. Now I’m shopping for another provider. Looks like I may save money too.

I haven’t seen worse customer service in 30 years. I have been having constant Internet issues. In my area I have fiber optic, supposed to be getting 940 MBPS, not getting over 100 MBPS. I have honestly spent 10 hours on the phone with their team, only to be hung up on, disconnected and not have my problem solved. Every rep tells me I have a different issue, yet never resolves it. They then tried to sell me a new modem for $200 or pay $100 for a technician to come out. After going up multiple levels, they finally sent me a new modem, only to not help me, rush me off the phone and say they will send out a technician in 4 days! The next available day is Christmas Eve or the following week. Century Link has ruined my holidays. I work from home and cannot go this long without internet. I wouldn’t wish CenturyLink customer service onto my biggest enemy.

First off I’d have to say never have I ever had an internet provider have their internet go down down for 3 days and still counting. They changed their estimates at least over 10 times and give little to no answer to why it’s taking this long. I don’t know if it’s just where I live if the people are to drugged up or just dumb but it’s wild to think they got “the best team working on it” and it’s taken over 24hrs and still no service no assurance that it’ll be up and running. I’ve asked “how will this affect my billing if I have no service for last week” the answer is they don’t know I’ve asked this question to at least two-three people and I’ve gotten different vague answers. If this internet doesn’t get back up and running in two days I will discontinue this service and tell others to steer clear of this provider.

Like the other reviews we are long time customers. The service has never been good but now it is hopelessly bad. Our internet wet out while on vacation so our yard was fried. The service is working hours M-F but we work all the time. The overseas help is slow and not adequate. It takes 30-65 minutes to talk to anyone. We were disconnected after 5 minutes and I had to start over The overnighted router took 36 hours sine it arrived after hours we are another day without service. Since we don’t have internet and we have limited data on our phones we are plumb out of luck. Why can’t CL get it together This is disgusting. We pay but get no help or service. PS we were with Comcast years ago and that became a nightmare as well Maybe they are better now but bet not. Corporate America rules

We received our modem in the mail, we were told it would be activated and ready for use by 5pm that day. Well, at 7pm it still was not activated, we waited for a few more hours and contacted them about it at 9pm, they said there was an issue with our account and it should be “active at any moment”. Cut to next day at 10am, it is still not active and working. They’re claiming something is wrong with our system (we live in apartment where several people have modems and Wi-Fi..) and are trying to charge us $99 for a technician to come out and figure out what the problem is. Mind you, we were told we could set it up and they would have it up and running by 5pm. They have now scheduled a technician to come out 8 days after we were told it would be working. I am severely disappointed and upset with this company.

My modem arrived a day late, which is not a big deal, but it adds up. Then, the modem would not provide internet, so I called customer support. They told me that the technician will arrive anytime within a 9-hour period, and if I was not at the house when they do, I get charged $100. So a scam to get money, because those who work full time now have to wait an entire week to get their internet or risk getting fined. So I scheduled my appointment for the next Thursday, and the representative confirmed with me, “Thursday the 1st correct?” and I accepted. I then got a text message confirming my appointment for Tuesday, which I could not do because I work. So I had to call again and have them fix their error. Then the technician arrived, couldn’t figure out the problem, and had to give me a new modem! It’s just problem after problem without escape.

Someone was supposed to install our CenturyLink internet on Friday. Waited all day, no one ever showed up, but he called around 7pm and said he wasn’t going to make it but may show up Saturday or Monday and then never heard from him again. All weekend got emails and texts saying our service was complete. Our credit card was charged and our account says we have service but the fiber literally isn’t even connected to the house yet and we have no modem. They’ve taken our time and money and provided literally nothing. Spent all weekend trying to use their customer service to correct the issue and the best I got after a dozen tries and several hours was an assurance that a form had been filed out. What an embarrassment. Avoid CenturyLink like the plague. I’ve never dealt with a company that had such contempt for their own customers.

1. Activation was scheduled on Thursday. 2. Notified by text if delay to Friday. Said technician may need to access home so I hung around all day Friday expecting a technician to come. (Action: Be more explicit as to whether a technician will come and whether I have to be available. 3. No technician by 3:00 so tried to call for advice 4. Couldn’t find a phone number for help in the texts or on the Century Link website 5. Had to search internet for a customer service number 6. (Action:make your phone contact number easily available. Why frustrate and madden new customers?) 7. Customer service was very helpful. Explained that the modem I was expecting the technician would bring was actually to be delivered by UPS at 5pm and I would be setting up the modem alone. 8. UPS delivered modem at 7pm. I thanked him for working overtime. 9. Make the process clearer and provide a phone number to follow progress. Eg—the CL Service rep helpfully gave me the tracking number for UPS.

They used to have decent customer service but now they make you talk to a robot that can actually hang up on you, If you get to hold for a long time some “off shore” employee that doesn’t speak English and either can’t hear you or pretend they do. They also hang up on you. Each person has you repeat everything all over before they transfer you again. I’ve tried to complain but they don’t seem to care anyway. They just want to scam you and sell you something. They want to make you get a new modem instead of fixing the service. I have used the service since 1990 and when it was Quest. So I strongly recommend you check other options, 2022 customer service has been the worst I’ve ever encountered! Look at the reviews I’m not alone… So many people are getting treated poorly! Speed is horrible

Unfortunately I live in an HOA where our only option is CenturyLink. Literally had I know how HORRIBLE the service and support would be - I would not have moved into this community. Currently it is the number 1 reason why my wife and I are preparing to move. I work from home and my wife has a small at home business. Everything we do relies on consistent internet. You will NEVER get that from CenturyLink - EVER. They are programmed to blame your computer, or router, or neighbor, or the weather, or temperature, or level of air pollution rather than EVER owning the incompetencies of their product. If you ever need a field tech to fix a problem…they are great about dispatching one…in 3 weeks. I wonder how their business would run for 3 weeks without internet? Avoid this provider at all costs you would be more successful on AOL dial up.

CenturyLink, oh, the horror show of telecom services! Scheduling an appointment with them is like signing a Faustian deal. You're presented with the "choice" of three available days that are, mind you, a mind-numbing month in advance. It's as if they've taken a time machine back to the stone age of scheduling convenience. Now, brace yourself for the day of your appointment. You eagerly anticipate the technician's arrival, but what do you get? A disheartening void. The technician is nowhere to be found, and not a peep of communication reaches your ears. It's like they've honed the art of disappearing without a trace. And let's not forget their customer service, or lack thereof. It's akin to talking to a brick wall that occasionally replies with an automated message. They promise solutions but deliver confusion, and it's as if they've trained their support team to be experts in the art of unhelpfulness. In sum, CenturyLink is a twisted purveyor of torment. They make you jump through flaming hoops just to set an appointment and then pull off the grand vanishing act when you need them the most. If you fancy frustration and absurdity, they're your go-to provider. But if you have any ounce of sanity left, run from this telecom circus of despair.

I want a reduction on my bill, I am so angry. For months I have been waiting. I have had Internet problems since I moved here to sequim wa a year ago. Tech has been out multiple times and knows there is a problem, previous owners had same problems too. Neighbors are having same problems, internet constantly goes down. I believe it is a problem in the hub. My wifi error message says "due to low bandwidth" or "no internet connection". I Can't use phone, laptop, tablet and tv when it goes down multiple times a day. second cancellation today this time. It is terrible how you treat your customers! I believe that these on-going cancellations is because you are unable to fix the problem so you stall customers. Your tech bailed on my neighbor too last week. Centurylink has a bad name here.

The app for CenturyLink it convenient and user friendly, 4 stars. The customer service reps are maybe 3 stars. As for the service itself 1 star. I have had CenturyLink Internet for over 10 years. I have had this provider because it’s the only one covering where I live at the moment. Just over the past year I have added a landline. I added the landline because a customer service rep said that my internet speed would be fast and better quality and my monthly bill would go down. Well it was a lie. Over the years my service seems to get worse. I can only have, maybe, two devices connected to my WiFi at a time and I ALWAYS have to wait for the loading screen at least once during a tv show or movie. The sad part is that we even upgraded to a new model modem. We pay the full amount for half the quality of service.

I got an awful experience with Century Link. Given false information, canceling appointments, charging me money WITHOUT providing services. I was given false information during a customer support call. At one call, the customer support agent said they had no information about the bill. The next time, they told information about the bill. Another time I called, customer support said they were unable to receive a payment and they can’t give the billing office number due to “security reasons.” The next time said they would accept a bill and that they ARE the billing office. Total mess. They’re asking information to ID you, then when you proceed with questions they ask you for additional information. Just who know what’s going on? Just an awful experience and still experiencing it.

The options are great for being able to control the internet settings however I feel that it could do much more. I have a kid that stays up late into the night and keeps us all awake when he is online and I was overjoyed to see that the app has a internet time restriction. After letting him know that we were going to limit the internet I set up the restriction. However I found that he was still up past the limit and that he had been using a VPN to ignore the restriction. I think a better way to limit the internet rather than selecting which devices adhere to the limitation would be to have an option to shut off the internet till a certain time.

I have contacted Century Link over 5 emails, 6 chats and 4 phone calls over a six week period to cancel my service and provide me the information to return my modem. I cancelled my service in June 14, 2020 and was recently billed for July service. I’ve requested the mailing address to return my modem via 4 phone calls (all answering from India) and each time I was told I would receive a mailing slip within 7 days. That never happened. I requested the address for the return be sent to my email which also never happened. I’ve now contacted the State’s Attorney’s office and received a reply that they are looking into this case. Oh yea and by the way Century Link for obvious reasons is not a member of the Better Business Bureau. Look anywhere else for your internet or phone service. This company could care less about you. Brett Brown Naples, Florida

My internet went out on Aug. 15th 2024 and I called them that day and they set up a appointment 4 days later ok well I’ll deal with that from 7am-5pm I waited and no one showed up or called. So I called back and set up another appointment for the next day great. I waited from 7 am to 5 pm and no one showed up not even a text or phone call. So I called back and their always are real sorry and set up another appointment for the next day and same thing happened again. Like our time dosnt mean anything to them. So back on the phone and of coarse had to make another appointment for 3 days from now. I’m looking into any other possible way I can get internet besides using them. That’s the way they treat their customers well as soon as I find another solution I’m gone.

Worst service I’ve ever had but unfortunately the only choice we have after we moved last fall. Can’t wait for the day another service provider makes their way into our neighborhood. Service drops all the time, calling tech support or live chat is almost useless and they say they have to send someone out (and that may cost you $85 if they find it’s a problem on your end) and the times they’ve come out .. “yeah we need to bury that cable but we’ll have to wait until summer. We were supposed to do it last summer but not sure how it got missed..” so we keep paying for less than mediocre internet because they didn’t do their job last summer. We’re more than annoyed but need internet for work (even if it’s the worst connection ever). Stay away if you can.