My CU Mobile

I’ve been with this Credit Union for over 15 years, it’s like a family business I’m seeing new younger faces now, but they have been trained by the best and I see their excellent workmanship. I have referred so many people and they love our Bank family. Can’t wait for our yearly celebrations again so awesome. Please stay the way you are, don’t change💕

I have been with VFCU since 1997 and will stay with them till the Good Lord takes me home. I have never had any issues with them in any of my loans. At one time someone got my credit card and made a purchase when I brought this to their attention with just a few steps they put the money back in my account. I’m very pleased with them and their customer service.

I have been using this app for years and it has been the best around. I love this app for multiple reasons. If you’re on the fence about this app, take my testimony as a shove over the fence to get it. This app allows me to have multiple accounts so that I can separate my money from each other. It’s like a virtual wallet!!!

Love the app! So easy to maneuver through! But there is just one thing missing... And that is the ability to view and redeem my rewards! I currently have two different bank accounts. The other app allows me to use my rewards towards my balance! Extremely cool......

Used app for several years and have no problems depositing from home or transferring from anywhere. Simple, straightforward app with no problems whatsoever. Easy access to all accounts. I couldn’t ask for more.

Just when you deposit a check it takes long it doesn’t get it at the first time and it’s frustrating

App constantly crashes and sometimes refuses to work on sign in! Needs improvement, it’s ridiculous! I have been using it for years and it just continues to be worse.

I like that I am able to get access to my account quick and easy. I can troubleshoot without having to call the bank for most simple cases.

I’m visiting my family in Guadalajara, went to celebrate my father’s birthday and I needed to make a transfer from my savings account to my checking account to pay the bill at the restaurant, the app worked excellent

Love using this app to do quick transfer, check on my balance and balance history. Makes life a little bit easier.

Though I love being able to access my accounts, this app leaves a lot to be desired. It’s like an app that looks like it was designed by a high schooler: basic and slow. My main bank account is with Wells Fargo and their app is so much better, quicker and much more user friendly. Thankfully this is my secondary banking institution because it’s my employers credit union. Love the credit union, hate the app.

Before I was able to choose from which account I wanted to pay my bill from but now I can’t. So now I have to constantly transfer money before paying my bill which makes it inconvenient. Hope they fix that.

Thanks for making it so user friendly. I have used it for many years and will continue to for many more.

Many times when I deposit a check, it says the amount I enter does not match the check. It does! Have to try over and over. It eventually works.

It just seems that every time I turn around the Credit Union is there ready to help, even when I don’t ask for it. No judgements , just lots of compassion , patience and love. Thank you all ❤️

Account screen that show the $ amount, number fonts are too small.

After so many years of a plain app it finally got an update. So far I’m liking except….. I can have the facial recognition to open it up. I can’t find where to add that feature 😫

I’ve been with them for many years and I love their customer service and competitive rates! Keep up the great work!!

Always helpful and willing to go out of their way that’s why I recommend them and have been with them for over 25 years.

The Certified Federal mobile app allows me to do everything I need or want quickly and easily. Very nice to use.

I can do most everything on my phone. Vons CU is the best. Plus they usually get my direct deposit posted a day earlier than most!

I was shocked when I opened my VonsCU APP- which I loved- to discover that the font is SO LARGE I can’t read anything without having to click through every screen, and even then all the information I used to get on one page is not there. PLEASE return it to the way it was.

I love banking with Certified federal credit Union, the employees are so pleasant and very informed, and they really help me out whenever I need it. They are the best.

I like it but after not using it for a few days it longed me out and I it was a big deal logging back in. Ugh please change that feature

I’ve been with Von’s credit union for 20+ years. Amazing customer service, love this app it’s so easy to use.

I love the appt it’s very helpful I can do practically everything it just makes my life so much better thank you

When selecting certain account it takes a long time to load. At times even times out.

What would be nice is to be able to transfer money to other banks

Every time I try logging in, it locks me out and I have to reset my password which takes a long time. It’s unreliable when I need it most so I hardly log in. I’m going to change banks because I’m fed up with not being able to access my account online.

I have been with Vons Credit union for 18 years since I bought my suburban though the credit union sale.

Excellent bank service

Have tried to figure out how to set up the feature that opens the app with a face scan. There isn’t any way to set it up in the security settings.

Excellent customer service

I am very unhappy with this mobile banking app. Everything is so difficult. There are no pictures of mobile deposits and everything takes forever. There needs to be a better app or they need to allow the old online banking site which was MUCH better!!

You can even use plaid, when you try to have a loan in other banks or any loan company you can’t access in their bank when you use plaid and it goes to sign in bank is either bank is in active or can’t see your bank. Worst ever

I wish I can have both accounts on this app! Hate logging off and re logging back in for both accounts

Spouses should have total full access to all accounts

It is difficult to sign in to your account and the application could have been designed better.

This app used to work pretty well. It started to unravel when they added Touch ID. After this latest update, it’s a total JOKE! I literally have to reset my phone BEFORE I CAN USE THE APP— EVERY SINGLE TIME! When I click on the app, it says my session timed out, even though I log out manually each time. It’s just dead— it won’t do anything until I do a reset on my phone. Then it will come up, but I have to reenter all my information! I’ve removed and reinstalled several times, but it doesn’t help. It’s been weeks! Just FIX IT!! 🙄

It is easy to navigate & works in a timely manner.

Fast Online Banking,Accurate, on time and Great Customer Service! Thanks

Since this new upgrade, now I cannot upload my pictures for mobile check deposit! Please fix the problem?! The credit union is also closed on weekends?! Very inconvenient.

Once again the company has screwed up. AGAIN AKA VONS. I’ve had nothing but problems since they’ve been updated their app. Not able to login in, check accounts, remote deposit, and etc. They’ve been no help at all in fix it. I’m planning on closing my account with this company.

I love Vons Credit Union I love the people always here to help

This is the worse banking app ever ! It will not let you update your address! It has a hard time linking to 401k and trading accounts the deposit feature never works right ! The app is worthless !

What we need is zelle so we could transfer Money to other people when we need to pay them or split the bill

I am pleased with the overall operation of my credit union.

Alerts are delayed would be nice to get instant alert of withdrawls and transactions and not hours later

Love the app it’s easy navigation

Been on hold for the last 4 days it seems ! Updated system has me locked out of my PLAID account! And the credit card company says it’s not there system at fault delaying my refund