As a previous nanny/sitter working in childcare I have worked through many services, and thus far Jovie has been the most disappointing. I’ll start by that if you want to apply to any position you need your own auto insurance as well as your own vehicle, any other reasonings other than showing isn’t acceptable and this is something that I felt I had to speak about. Reliable transportation to any job can be done without the use of your own vehicle, providing a job provides the means to be able to afford or get auto insurance in the future and build. Alongside this, the app in it of itself is very glitchy it’s not high quality or high speed with any of the information you need as a nanny/sitter before entering their home. You are thrown into a situation where you have to guess and take unreasonable chances and procedural steps. I hope this is read and acknowledged, be aware before signing.
There is no clear communication. Should I use the MEYERS or BALLA? Apparently in either part of the app no sitters can see my requests which leaves me scrambling at the last minute. There is also no cancel button so I have to go through the hassle of communicating and backing up with emails when I try and cancel and have been charged a few times for late fees for canceling late. Ultimately they get it taken care of but it has become such a hassle, and an unreliable way to find a sitter.
I’ve been a long term customer of this business, and they recently released a new app. The process to access the new app isn’t smooth, the password reset links don’t work, and the app is this business’ entry point to their customers. They truly need to address these issues on behalf of the talented team of employees that rely on it to generate business.
I’ve used this company’s services for over seven years and have seen their apps evolve during that time. The move to the My Jovie app started out with some challenges but the recent updates are resulting in a positive experience.
The thing I love about this company is not their app, it’s their people! All Sitters are employed by the company and are not just some random people with a profile. I feel as though they focus on their people, not tech. App is improving but still has a ways to go.
The company has been responsive to some initial concerns with this new app. It’s fully functional now and I’m looking forward to seeing new enhancements!
I've used and enjoyed MySitters. The new app is confusing to put it lightly. There's no way to view requests you've submitted or even to confirm that a submitted request went through. There's also no loner any way to update your profile- so I'm hoping my child's info is still correct. Please please please get some ux design support
App is absolutely garbage. Can’t even get signed in after changing my password multiple times. Can log into website, but that’s even worse. You guys need to get it together.
The new app is garbage. Resetting password doesn’t work and there’s no way to get support for the app if you can’t log in. Been getting the same error trying to log in since the new app was released. 👎
The My Jovie™ app makes managing and scheduling in-home childcare easy. Families can find and schedule sitters for on-demand childcare right from their phones. They can use the My Jovie app to message and share tasks and pictures with their caregivers. Our nannies and sitters are trained, background-screened, and have flexible schedules to fit your family’s busy life. Whether you need childcare for work meetings or to make sure you and your partner get a much-needed date night, the My Jovie app is the tool you want to find the childcare you need. Families use the app to: · Find babysitter services based on your family’s unique needs and wants · Check out caregiver profiles that showcase skills, experience, and certifications · Confirm upcoming childcare and receive notifications when a caregiver accepts · Message, create tasks, or share photos with their nanny or sitter · Include notes about your children’s needs and special instructions for your caregiver · View important documents Caregivers use the app to: · Enter and update your childcare availability from your phone · Check for new childcare jobs, confirm, and update childcare requests · Track your time and make sure your work hours are up-to-date · Learn important info about the families on your schedule · Message or share photos with the family you are working with · Navigate to assignments with directions from Google Maps · View important documents The My Jovie app is available to all of our Jovie families to help manage the childcare challenges of work and family life. Visit jovie.com, to get started with Jovie™ today.
