We are been charged fees something we didn’t do; My payments are always do after I get paid now they are charging me late fees: This company has no idea what they are doing to us we didn’t ask for this is just happening out of no where: We’re been punished for something we didn’t even know about something has to give this is not going to work: I’m about to take legal action I need answers because something is not right with this picture: In closing you’re better get it together because at the end it’s not going to be good some changes need to be made ASAP: This is not good customer service at all:
These people running the company is inhuman, they are rude, de respectful and much more... if I there was a zero start I will gladly rate them with. They ripped client make you pay more on your finance car than anything, when you make your monthly payment they put all the money toward the interest instead of putting toward the principal or slips the money on both parties. They are just using people to fulfill to need and have a lavish life. Nobody has anything good to say about this Fake company. 😡
This phone app is sorry I have been a customer of Westlake for three yrs now and every time they up date the app, I have a hard time making a payment because the doesn’t recognize my email address so I have to delete it and start all over again and call for Tec support , and when I call in to pay they charge me 5 Dollars wow. I be glad when I am thru with these people
Car capital use to give me a 10 day period after my due date to pay & didnt harass me everyday like westlake does … if you check my history you can see a payment was never missed so it’s no need to call from office & personal cell phones playing to be like someone else . Unprofessional, the car I was leased was a lemon also .
Do not use this company. Their customer service doesn’t not call back when they say they will and when you attempt to call, you will be on hold for an hour. Getting any issues or concerns resolved is incredibly difficult and lengthy.
These people are trash, charging me $5 on top of my payment. They will also spam the hell out of you until you are paperless free with their emails. Can’t wait to pay off my debt to not see this every month. Pigs! Even with this outbreak they have not reached out to their customers!
This company has told me they are reporting to the bureaus but I have waited almost half a year and they still havnt. I have made all payments and they seem to want to do everything possible to keep me from getting a better loan.
Terrible app, very limited in functionality, not helpful at all. What can I say, the company is also terrible quality, so I would expect the same. Really miss being with Coastal Credit before these people bought them out, they had far superior service.
I don’t like that login screen doesn’t give the option to use face recognition to log back in also the app doesn’t use the auto fill option from my phone
I downloaded the app because you can’t get through to a human. My account name doesn’t register when I try and pay …so I downloaded the app. I can’t register in there. It just sits there does nothing.
They bought my loan, I didn’t choose them, and since they’re a predatory lender as well, I am stuck in a high interest loan on a very old car. Praying on the weak does not make one strong. It makes them bullies.
Y’all wanna over charge people for the car on my payments I know I’m not a payment behind so y’all need to see why it’s saying that !! I’ll be so glad when I pay the car off !!
I have a issue with my payments, I call 8 times the representatives keep hanging up in my face, i had ask to speak with a manager but HE was the most Rudest compare to the regular representatives ‼️‼️‼️. I really hate the sold my contract to this Company, period .
Keep reporting to The credit bureau that I’m late on payments although I pay early every month. Won’t allow bi weekly payments even tho I’m military and has already cost me to get my car repossessed for no reason.
My bill is do on the 9. Of every month. I be getting phone call on the 3 4 5 about making a payment. I never miss one yet. So now I wait 13 days late to pay them
A bunch of crooks don’t finance with them !!!😳😳liars and thieves don’t like or care for my review then don’t ask for it ! I know those nicknames aren’t taken .
Westlake Portfolio Management account holders now have access to manage accounts directly from mobile devices. Westlake Portfolio Management mobile includes features to make payment, sign up for recurring payment, access payoff information, and much more!
