MyBTR Money

My wife and I joined BTR right after we got married in 2010. We were with one of the BIG banks and were feeling like a number instead of a local person that loves the community. My friend was the president of the bank we left. It wasn’t long before he left them for a much better outcome as well. Since the move, we have never had a second of regret. BTR always makes us feel special and valuable as customers. I want to commend your business model. I believe if the businesses here were more caring for the individuals of the community, we all would be better off. Thank You all, BDG

For a local small bank compared to Welsfargo banking app it's good & BTR is making improvements to make it better. GO LOCAL GO SMALL BANK if you value your security & customer service is excellent. Excellent bankers & they are always available if you just walk into the bank. A banker is always available.

Been with BTR almost a year now and am starting to have serious doubts. Sure the bank experience inside the branch is great but I also need the bleepin app to get going. Not much about it says great banking. The mobile deposit is a pain, always wanting a darker background and could not read the check etc etc… most mornings I get the oops call us instead, and after a few tries it works. Btw on ios 17.1 iphone 14+. Check images go away after a short period of time. I could go on for a bit. Fix your IT and this is a great bank until then not average even…

It’s impossible to know how much is in your account. The aap and website always show entirely different amounts. The app also won’t let me automatically log in with Touch ID. It stopped working so now I have to type a long password each time. Bank of TR also charges an overdraft charge of $57! Since the balance shown is never accurate it can be easy to accidentally get overdrawn, especially for those that live paycheck to paycheck. That fat overdraft charge doesn’t help you bounce back and put food on the table. Time to switch banks.

I’m delighted that I can directly manage my BTR credit card in MyBTR Money rather than having to use Card Valet. The functionality is superior and makes things easier. Thanks, Bank of Travelers Rest, for making this change.

Makes my business banking easy and saves so much time. Instead of going to the bank each time a client gives me a check, I can now deposit quickly from home or work.

Would love to be able to write in what transfers are from one account to the others like you can on the website. I love this bank and the staff. They are competent, friendly, and efficient. Would never bank anywhere else!

I went into the back and the banker got me a loan to consolidate my credit card and lower my interest payment by 2/3 i am so happy with the convinces of paying it off as well.

It was easy, safe and convenient. Thank you for providing us with this service.

The first time. Much help from directions. Thank you so very much. S M.

The app has lots of info about the different services. The balances are hard to understand considering the posting days. Therefore hard to see quickly what the actual available balance is.

I wanted to send and receive money using Zelle but when I go to the Zelle app it says that I can access it in the mybtr app. I can’t find it anywhere in the app. The app is also hard to navigate and not very user friendly.

For the most part works I just can’t use Zelle and that hurts it for me.

So much

This app used to be very easy to use, self explanatory, and convenient. Now it won’t open. It crashes upon opening. 🤷‍♀️😅

Stop forcing me to answer questions while tryin to deposit checks this is an inconvenience in itself when the app deposit is supposed to make things more convenient.

Unfortunately this app is slow and buggy. It is probably the worst part about Bank of TR.

Actually the worst banking app I’ve ever used. It’s so glitchy, has the absolute minimal features, and has technical errors all the time. It just doesn’t work.

Difficult to maneuvering in this app and offers given not requested at instant balance page!!

This bank is not technically advanced at all. If you want and old time bank they are great but if you want to be in the 21 Century run.

For the most part, I like this app. I don't expect anything flashy from a small local bank, just good functionality, and this app has it. I like that I have access to bill pay and the ability to transfer funds between accounts. I like that I have to enter my password every time I use it. I only have one complaint, but it's a big one. On the transaction history screen, it lists all transactions, processed and pending, but it doesn't mark which ones are pending. Because the account balance listed does not take into account pending transactions, it makes it impossible to know how much money you actually have available. Please fix this! A simple asterisk on pending transactions would make this app 100% more usable.

At first I really appreciated the simplicity of this app. But I am so fed up with transactions list. I can check my balance on Monday at 10 AM, and everything is good in the green but by Tuesday morning because several transactions were pending (I guess?) not so good. There needs to be a way to note that transactions are pending. If I check my balance & available balance is right, then I should be able to trust that number.

It would be nice if the App would show the account balance and pending account balance, which would include transactions that are pending.

I can no longer use the app because I need and update that's not available.

Bay ke dkalahdn