I have a loan through this bank for my car which is the only reason I have this app so I can pay off my car. I have automatic payments every month from a different bank account than FBFCU. I used to be able to pay extra on my car through the app but that option has gone away so I am now unable to pay off my car faster. This is frustrating because I shouldn’t have to contact or go to the bank to take care of this it should be easily done through the app.
This app does not allow for contacting them. Many questions could be answered by email. But instead we have to call the branch and sit on hold for awhile. I can’t find my account number anywhere. I have to log in to gain access but can’t find the account number. I understand protecting me for the outside world - but you are hindering me in the process.
Why do FBFCU lack the capability for customers to lock and unlock their debit card using FBFCU mobile app. I bank with a few other banks/credit unions and they have this great security tool. Even most credit cards companies have this tool for their customers that allow them to lock Visa cards via mobile app. In today’s global economy, when security is extremely important, the lack of this feature for your FBFCU customers doesn’t allow your customer the additional capability to protect their accounts like most banks/credit unions do. You should offer this feature to your customers.
We live over 100 miles away. The app is convenient and efficient. I personally love the check deposit by phone. We have been with FBCU for nearly 20yrs and are grateful they continue to grow with the times.
It's so convenient I am able to continue and use this bank even though there is no local branch where I am. The app doesn't update often which became a problem for my most recent deposit. It didn't say to write FOR E-deposit and your acct last four digits and still said FOR MOBILE DEPOSIT. My deposit was canceled. It's difficult to use the camera function sometimes. It takes a good photo with all the words and edges showing but the app still says it's unreadable and makes you take it again. I've attempted to do one deposit 10 times with the photos. Please update this app for any bugs. I've recently (2015) used the newer version of this app and had so much difficulty using the camera function again only this time it was worse. The check would be straight and within the specified borders to capture but when the image was previewed it showed crooked or not showing the full check. Please fix your camera part of the app~!!
The previous version of this app was the best appearing app of any banking app I've ever seen. This new version is much less user friendly, has reverted a decade in the way information is displayed, and you can't even access documents, such as how much you may owe from your last credit card statement. It's ridiculous that the entire app was changed for what. I can tell the only real change is the addition of biometric sign-in. I'm very disappointed and would rather have to manually sign-in with the previous version for that excellent GUI. What a shame.
The mobility of the device out performs what this application can be used for. This is a very cleanly designed banking application. It allows simple transfers and bill payment, but it isn't a mobile banking center. As a customer that doesn't live near Fort Bragg, I need to do more. I need to deposit a check with my phone's camera (the technology exists) and simply use the application to email FBCU directly. - Bigger picture.
I find it user friendly. Love being able to deposit checks although sometimes it's tricky to get the picture of the check just right. I have two different accounts with fbfcu and wish I could transfer from account to account on the app. Other than that it's great.
Works as good as can be expected, extremely helpful to have this option on the phone ( which will most often be available), the app has saved me time and money. Sometimes I use it instead of the computer- handy, useful and at hand .
I've been a member since '98, but been outside of NC since 2002. FBFCU has been my primary bank my whole military career, the addition of this app has allowed me to remotely bank from anywhere. Love the "submit check by picture" feature.
The app was working great until the update came out. Now I can't access my account because and it's giving and invalid credentials error. I can't even recover my credentials because it says my recovery information is invalid. So I am basically locked out of my account! Fix the update please!!
Fort Liberty FCU’s Mobile App makes it easy for you to bank on the go. Do your banking right from your iPhone and iPad! You can manage your accounts, pay bills, deposit checks, find ATMs, and more! Bank with confidence - Fort Liberty FCU’s Mobile App allows you to manage accounts from your mobile device...anytime, anywhere. Now it’s easy to do banking 24/7, right from your iPhone and iPad. It’s fast, secure, and free. With MyFLFCU Mobile, you can: • Check available balances & transaction history • Pay bills and credit cards • Deposit checks on your iPhone or iPad • Find the nearest FLFCU branches and ATMs • Transfer money between FLFCU accounts To use MyFLFCU Mobile, you must be a Fort Liberty FCU member and enrolled in our online banking service. To sign up, visit www.MyFortLibertyFCU.org To learn how we protect your privacy, please visit https://www.MyFortLibertyFCU.org/privacy_and_security/privacy_policy.aspx