Most users are not from Singapore, and have never heard of the ICA. The name of the app should have the word Singapore in it. As it stands, every time a user wishes to access what they will only think of as “the Singapore app”, they must remember what is to them a meaningless acronym.
This is a great app that saves a ton of time for frequent traveler to Singapore. You can save profiles for yourself and your family so that you do not need to enter any information when re-entering except dates and health status. I think most of the other bad reviews are mostly people that do not understand the rules or how to use the basics of an app. Minus one star is being critical as the UI could be better. One example, it takes many clicks just to copy a new individual application for myself. It should be a favorite option.
Once you save profile for yourself and family members it’s a breeze to get the SGA submission done - individual / family can be done as late as getting off the flight or even during mid flight using inflight wifi- the option to create a new submission sometimes is hard To locate else it’s great to use instead of a website.
I was little worried after reading the negative evaluations, but for long-term residents the app works perfectly fine. It seems to remember your profile, which is really the only thing one needs. And it seems somewhat faster than the web-based rival card. Thanks!
For United States citizens there is a bug that prevents completion of a profile manually. On the first page of the profile setup screen the fields that require a country use drop downs. One of the fields does not have “United States” as an option and you cannot manually enter it. Use the “scan passport” button on the upper right corner of the screen. The information will populate correctly in the field with the bug.
It is definitely convenient to upload the submission through the app, however, it still makes me apply for the sg arrival card on the website and for some reason, even though I’m applying for it 3 days prior, it does not let me continue
Even though I submit my I formation 3 days prior to my day of arrival, it popped up “something went wrong” when I click the final “submitting” button, after that, the submitting page is just blocked. Maybe the developers should test the App before releasing it to the public. I highly recommend conduct a comprehensive alpha and beta test for each version.
The app is one of the junkiest and clunkiest app. It doesn’t help that you have to get if filled out only 3 days prior to arrival and when you’re from US with 20+ hour flight and time difference that leaves you about a day prior to departure to scramble to fill this out and if it’s acting up you’re hosed
Tried to save profile many times over the last one year, it has never worked. I am surprised that singapore government has tolerated this quality of application that has not been properly tested. What a shame!!
It keeps showing “ Something went wrong Please answer the following mandatory declaration question: Do you currently have rash?.” Which has been answered! And the feedback function isn’t working properly.
Tried using it. Wouldn’t let me go forward even though my date was within 3 days as is required. The web site worked, thank goodness. Fix the bug app developers!!! 😏
Today is 5 June 2023, and the arrival card maintenance notice is up. Hope they fix it, but if you see the same message at a later date, that means they haven’t done so.
ICA e-Services on-the-go: This application is brought to you by the Immigration & Checkpoints Authority (ICA), a Singapore Government Agency. MyICA Mobile App (1) provides a one-stop platform for Singapore residents and foreign visitors to transact with ICA conveniently. The features include: • SG Arrival Card (2) for residents and visitors to submit health declaration and arrival information - Provide personal information with ease by scanning the passport biographical data page; - Provide a group submission for up to 10 travellers; and - Retrieve submitted records with ease. • Gateway to e-Services & MyICA portal - Access existing ICA e-services and MyICA portal on your mobile phone. Note: (1) The download and use of MyICA Mobile App is free of charge. (2) The SG Arrival Card is NOT a visa. Visitors can visit Immigration & Checkpoints Authority (ICA) website to check if they need a visa to enter Singapore.
